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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    22 hours ago
    $3000–$4000 monthly
    Full-time
    Borough Park, Brooklyn

    Jewel Construction Company is seeking a detail-oriented and professional Customer Care Representative to support clients across our residential construction and restoration projects. This role is essential in ensuring a seamless experience for homeowners, property managers, and partners throughout every stage from initial inquiry to project completion. The ideal candidate is an excellent communicator who demonstrates patience, organization, and a strong client-first mindset. This is a fully remote position requiring accountability, responsiveness, and professionalism in all interactions. Key Responsibilities: • Manage inbound calls, emails, and client inquiries related to ongoing and prospective construction projects, • Provide accurate information regarding project timelines, services (including brownstone restoration and deck construction), and updates, • Assist clients with scheduling consultations, service requests, and project coordination support, • Maintain detailed records of client communications and project updates in internal systems, • Coordinate with project managers, design teams, and field staff to ensure client needs are met, • Escalate complex concerns or project-specific issues to the appropriate internal teams, • Uphold company standards for service quality, discretion, and professionalism in all communications Qualifications: • Strong written and verbal communication skills, • High school diploma or bachelor’s degree preferred, • Customer-focused mindset with professionalism and attention to detail, • Ability to manage multiple client interactions and priorities efficiently, • Comfortable using computers, CRM systems, and communication tools, • Previous customer service or client support experience preferred, • Experience in construction, real estate, or home services is a plus, but not required, • Ability to work independently and maintain productivity in a remote environment Benefits: • Competitive pay with performance-based incentives, • Remote work flexibility, • Paid training and opportunities for professional growth, • Collaborative and supportive team environment, • Paid time off and wellness-focused initiatives, • Opportunities for advancement within the company

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