Direct Support Professional
3 days ago
Clifton Park
Job DescriptionShift needed is for part time weekend 8am- 6pm on Saturday and Sunday. The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager. Responsibilities: • Foster a healthy, safe community living environment, • Assist clients in managing a busy daily program schedule, • Address and respond to individual client needs, • Help clients manage and attend all service provider, legal, and healthcare appointments, • Assist clients with all onboarding and learning program guidelines, • Daily transportation to the Learning Center, to appointments, and other errands related to programming, • Assess and respond to resident crises and conflicts, • Follow procedures for documenting client incidents and requests, • Assess and manage emergencies according to Her Song's emergency protocol, • Monitor the safety and security of the house, including the operation of the alarm system, • Participate in the ongoing development of policies and procedures, safety and emergency protocols, • Perform various administrative tasks related to documentation, scheduling, and reporting, • Updating and documenting client information in the case management software system, • Complete all assigned tasks as directed by Residential Manager, • Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings, • Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals, • Ensure a safe environment for healing by monitoring safety and security systems to minimize risk, • Minimum of 1 year related experience, • Mature, flexible, calm, supportive, and resilient with a positive outlook, • Organized, able to handle administrative duties, • Highly trainable on how to work with clients in a trauma-responsive way, • Have a deep commitment to the empowerment of the residents, • Ability to work both independently and in a team environment, • Excellent communication skills, both oral and written, • Proficient computer skills, • Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques, • Ability and willingness to de-escalate and provide intervention or help resolve disputes, • Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices, • Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents