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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    24 days ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • Senior Director of Brand & Marketing
    Senior Director of Brand & Marketing
    1 month ago
    $156000–$195000 yearly
    Full-time
    Manhattan, New York

    Uncommon Schools is seeking a Senior Director of Brand & Marketing to lead the organization’s brand and marketing strategy and ensure its mission and impact are powerfully represented across all audiences. This role will harness the power of Uncommon’s brand as a national leader in education, deploying best-in-class marketing across owned and paid channels to elevate awareness, engagement, and loyalty. Reporting to the Chief External Officer, you will serve as a strategic advisor to the Executive Team and lead both internal and external partners, including creative and media agencies, to deliver on ambitious growth and brand goals. You will ensure Uncommon’s brand is executed with excellence today while building a flexible, forward-looking strategy that supports the organization’s next chapter of growth. Responsibilities Elevate the Uncommon Brand • Harness the power of Uncommon Schools’ brand as a leader and innovator in public education by deploying best-in-class marketing through owned and paid channels., • Lead the development and implementation of a cohesive, organization-wide brand strategy informed by market trends, customer behavior, and competitive dynamics., • Ensure brand cohesion through a strategic framework that supports both immediate marketing priorities and longer-term growth., • Oversee marketing strategy and execution for major organizational growth initiatives, meeting clear targets and timelines., • Build a multi-channel, performance-driven marketing approach that advances brand health, enrollment growth, and donor engagement., • Use data and analytics to understand audience insights, drivers of choice, and the effectiveness of marketing activities, providing regular updates on brand performance to senior leadership., • Lead, mentor, and develop the Marketing team to deliver results aligned to Uncommon’s mission and strategic priorities., • Model a client-focused mindset, emphasizing collaboration, accountability, and results., • Communicate marketing plans and performance metrics transparently, providing regular updates on ROI and impact to leadership and stakeholders., • Apply strategic insight and creativity to develop integrated campaigns that reflect Uncommon’s values and advance awareness and engagement., • Drive innovation by testing new channels, creative formats, and marketing technologies to expand reach and efficiency., • Leverage marketing automation, CRM, SEO/SEM, and emerging and AI tools to optimize campaign performance and audience connection.

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