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Job Description Company Overview: The Bureau of Vital Statistics is in the Center for Population Health and Data Science. The Center for Population Health Data Science (CPHDS)- launched in October of 2023- aims to catalyze critical data modernization work and enable the agency to make progress toward linking public health, healthcare, and social service for timely and effective public action. We are working towards making these data more accessible, timely, equitable, meaningfully usable, and protected – and actively used to protect and promote the health and well-being of New Yorkers. The Bureau of Vital Statistics ensures the registration, amendment, issuance of certificates for NYC vital events, and the reporting and summary of birth, death, and terminations of pregnancy data. BVS shares vital events data with approved internal and external partners. The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH. Job Description: The Office of Quality Improvement (OGI) ensures the timely and expert evaluation of vital event data and business operations to foster continuous improvement in BVS and fulfillment of duties associated with the National Vital Statistics System. Within the Office, the Quality Improvement Unit is responsible for improving the quality of vital event data. This unit conducts routine reviews and analysis of vital events data, reports out on the operational data the Bureau uses to monitor its performance, and improve customer service. The Quality Assurance and Training staff provide training to BVS staff, ensure continuous quality performance for the Bureau’s business processes, and support Bureau policy development and implementation. DOHMH has an opening for a Survey and Evaluation Coordinator. This position will report to the Quality Improvement Unit Director within OQI in BVS. Specifically, the Survey and Evaluation Coordinator will: • Conduct BVS Customer Service Survey Evaluation, including qualitative review of customer service feedback and generate routine reports for key stakeholders in Power BI., • Manage the NYC Transgender Health Study, including IRB submissions, maintain study databases and execute analytical plan., • Develop and conduct research and evaluation projects, i.e., Transgender Health Survey, Customer Service Surveys, and others., • Lead analysis of results from BVS surveys and evaluations., • Disseminate the results of the surveys and evaluations in a variety of modes such as peer-reviewed journal articles, participant newsletters, and agency publications as lead author., • Research and develop recommendations on improvements to customer service based on findings of surveys, peer review literature, and other research., • Assist the Bureau on other activities as time permits., • Previous experience with qualitative and quantitative analysis highly desirable., • Capacity and willingness to learn additional qualitative and quantitative analysis skills, including data analysis software., • Master's degree in public health., • Experience with stakeholder engagement and project management., • Excellent communication (verbal & written) and interpersonal skills., • Strong analytical skills and ability to manage and report complex information., • Experience with data collection, analysis, and interpretation., • Experience with qualitative data analysis, • Desire to grow professionally, develop new skills and willingness to work outside of comfort zone., • Experience working with the public health sector and coordinating projects involving multiple stakeholders., • Ability to prioritize and work in fast-paced environment with hard deadlines., • Fluency in Microsoft Word, Excel, Outlook, and PowerPoint., • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403(b) + employer matching and discretionary company contributions., • College Savings Plan., • This is a temporary grant-funded position ending in November 2027., • This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date., • Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties. Monday-Friday 35 Hours Per Week

Job DescriptionAbout Us:Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. About You:Versana is looking for a collaborative FP&A Specialist who brings a solid foundation in finance coupled with a deep understanding of corporate finance management. This role will be responsible for providing detailed financial planning, analysis and strategic insights to drive informed decision-making within the organization. The FP&A Specialist will report directly to our Head of Finance, with exposure to company-wide financial planning, accounts payable, accounts receivable, expense reporting and other strategic initiatives.Key Responsibilities • Support senior management in maintaining and improving the multi-year company financial model., • Develop dashboard reporting on cash and revenue projections and KPIs/Metrics., • Perform commercial analyses (TAM, product profitability, competitive intelligence) and work with Product and Sales teams in developing the commercial terms and financial projections for products and business lines., • Contribute to the annual budgeting and forecasting processes., • Prepare presentation materials for senior management, the Board of Directors, and current and prospective investors., • Perform ad-hoc analysis and provide support on special projects as needed.Must Haves, • BS or BA degree in Finance., • 5+ years of experience in investment banking, credit/equity research, or consulting., • Ability to multi-task and manage multiple projects simultaneously., • Ability to work well with diverse groups in a collaborative team., • Strong interpersonal skills and outstanding verbal and written communication skills., • Excellent analytical skills with an ability to synthesize qualitative and quantitative information., • Exceptional financial analysis background, advanced modeling skills, strong business communication skills., • Advanced skills in Microsoft PowerPoint and Excel.Nice to Haves, • SQL or Power BI training.

Job DescriptionInvestment Banking Analyst Overview MTS seeks candidates to fill an immediate hire for the position of Investment Banking Analyst. The Investment Banking Analyst will play an important role on the firm’s advisory team, supporting an appropriately staffed team in a broad range of transactions including mergers, acquisitions, divestitures, restructurings, royalty monetizations and capital markets transactions. Candidates can expect to receive a higher level of responsibility and deal execution experience than at peer institutions. Day-to-Day Responsibilities Responsibilities include conducting company and industry research, performing financial and valuation analyses, creating business profiles, and preparing industry overviews on subsectors within the healthcare industry. Financial analyses include creating detailed financial models used for valuation and other financial analysis (DCF, LBO, M&A, accretion/dilution, comparable company and transaction analysis); preparing marketing documents, including pitch materials, confidential offering memoranda, management presentations, fairness opinions and board presentations; conducting extensive financial and industry due diligence to evaluate the risk/return parameters of a transaction. Qualifications Ideal candidates will have ~6-18 months of fulltime, professional experience in the financial services industry and/or consulting. Candidates should have a strong desire to work in investment banking and an interest in the healthcare industry. We are looking for candidates with demonstrated leadership in academics and extracurricular activities and a degree from a top rated institution. We seek young men and women with overall excellent judgment and character, strong quantitative and qualitative analytical skills, knowledge of corporate finance, keen attention to detail, desire to excel, and commitment to contributing to the MTS team culture. Why Choose MTS as a Career MTS Health Partners, L.P. is a fast-paced, collegial environment with a tight-knit culture focused on professional growth. Anchored by the foundation of a well-run partnership, team members have unparalleled access to Senior Bankers and are rewarded with responsibilities commensurate with demonstrated skill and professional maturity. MTS promotes an environment based on teamwork and camaraderie, with an emphasis on entrepreneurship, accountability and innovation. MTS is dedicated to promoting from within the firm and developing each team member’s career. Why Clients Choose MTS as Their Banker MTS Health Partners, L.P., is a preeminent New York City-based healthcare investment bank, providing strategic advisory services related to mergers & acquisitions, divestitures, restructuring, and equity and structured products capital markets transactions for companies in the global healthcare industry. MTS focuses on the following subsectors of the healthcare industry: healthcare services, pharmaceuticals, biotechnology, generics, medical devices and diagnostics. Founded in 2000, MTS is distinguished by its dedicated healthcare industry focus, senior level hands-on deal execution, and the unique perspective and network MTS brings given the deep experience of its senior professional team - all without the conflicts of interest that most banks face. The U.S. and global healthcare industry is currently in the midst of unprecedented growth and change in a volatile economic environment; MTS plays a crucial role in advising our clients as they face critical strategic and financial decisions during these times. Uniquely, MTS’ business model focuses on alignment with our clients, building long-term relationships and engineering and executing the “right” transaction for our client. We specialize in executing complex transactions (e.g. mergers, restructurings, privately negotiated equity, structured debt, hybrid financings) where our “skill” as bankers is more important than the “scale” of an organization, such as in widely syndicated transactions (e.g. follow-on equity offerings, senior debt offerings). However, when a situation calls for a hybrid approach of private negotiation and public syndication, we also have the ability, as a registered broker-deal, and the flexibility to call on our experience and relationships to orchestrate the appropriate deal. Whereas many banks are divided into industry coverage groups and product groups, the same deal team at MTS originates and executes the transaction, thus maintaining control of every aspect of advice, strategy, and execution and avoiding the conflicts of interest seen at other advisory firms. Note:The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Expected Annual Salary $110,000-$110,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAccount Coordinator at AZIONE PR Location: New York City About AZIONE: Founded in 2010, AZIONE is more than just a PR agency. We specialize in elevating brands by leveraging our proactive approach, transforming emerging companies into household names, and reshaping consumer perceptions of established brands. Recognized by Forbes as one of the Top Agencies in America in 2021, we take pride in our legacy of building some of today's most relevant brands, from Maje, Agua Bendita and Cuyana, to up-and-coming brands like Jamie Haller and Donni. Job Description: AZIONE, an award-winning agency, seeks an experienced candidate to join as an Account Coordinator in our Fashion division. The ideal candidate should possess 1+ years of post-graduate experience in PR. Experience with innovative startups is a plus. Candidates must thrive in a fast-paced environment. Key Responsibilities: Client Relationships & Growth • Act as a client contact and have a strong grasp of the tactical execution of day-to-day account activity, • Attend all calls with clients and in-person meetings alongside senior team leadership, circulating call notes and agendas pre-and-post meetings, • Attend 1:1 influencer/talent appointments for in-store visits with clients, • Daily pitching across client priorities to consistently secure lifestyle features, podcasts, product placement, and trend stories to articulate marketplace differentiation and reach key stakeholders, • Research and identify the curation of appropriate editorial and brand partnership targets and opportunities for client projects, • Build and maintain editorial lists and format Google documents, • Assists in the development of integrated PR campaigns to ensure client objectives are achieved and expectations are exceeded under the supervision of senior team leadership, • Collaborate with account teams to ensure that editorial targets, messaging, and materials are in line with the client’s overall strategy, brand messaging, and aesthetic, • Assist in drafting pitches with AE / SAE / AM / AD oversight, • Support the implementation of brand partnerships, • Draft client agendas, action items, monthly status reports, and event recap reports ensuring all touchpoints are free of discrepancies and fully updated with the latest client deliverables, • Helps maintain weekly and monthly recaps for all team projects with JAE / SAE / AM oversight as needed, • Maintain and organize client library of assets (images, fact sheets, press materials, look books, influencer lists, etc), • Support account teams in managing in-bound client requests and vetting media opportunities, • Conduct media outreach and facilitate timely interview opportunities / send-outs, sample requests via shipping and/or messengers, and high-res image requests, • Consistently secure a steady rhythm of proactive editorial, partnership, and event integration opportunities, • Maintains and continuously grows a network of powerful “turnkey” media, brand partners, and influencer relationships, • Stays apprised of new technologies and business trends, affiliate platforms, social media trends, and more, assessing brand relevance and strategic use, • Continuously stays up-to-date on best practices relating to reporting to underscore qualitative and quantitative ROI and impact of executed campaigns, • Monitor and keep abreast of industry news and trends, sharing insights and news within the team, • Anticipate and proactively offer solutions to account leads for issues specific to assigned clients/initiatives, • Manage and contribute to the agency database of editorial relationships, • Clipping, reporting, scanning, and influencer and celebrity monitoring, • Draft pitches, plans, and creative briefs, • Displays integrity, honesty, reliability, responsiveness and openness to be trusted by clients and internal teams, • Contributes to building a positive culture of the team and broader studio, • Encourages a positive collaboration and synergy between the PR + Digital teams, • Contribute to the development of the team culture, attending and actively partaking in digital bi-weekly calls to nurture team growth, • Identifies and flags issues early to the appropriate person, • Actively appreciates colleagues, clients, and suppliers to recognize and reward great work., • Demonstrates professionalism, respect, and appropriate conduct at all times, setting an example for the team., • 1+ years of post-graduate experience in PR, • Strong problem-solving skills with a creative mindset, • Must be located in New York City, • Salary - $$66,300 annually (based on experience), • 100% medical and dental coverage, • Year-long summer Friday hours, • Bonus and commission opportunities Powered by JazzHR i5q1YFtCdm

Job Description Quality Improvement Advisor - New York State (Statewide) (#R10228) Location: New York State (statewide), covering all NYS counties and boroughs. Employment Type: Part-Time Hourly Rate: $53.00/hour About Greenlife Healthcare Staffing: Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals. Position Overview: The Quality Improvement (QI) Advisor provides QI leadership and technical support to gather, synthesize, and apply information from Component A contractors and health system partners to drive delivery on Component B statewide deliverables. The QI Advisor helps design and monitor quality improvement strategies that enhance the implementation of evidence-based TUD treatment in medical and behavioral health systems and contributes to report writing and contract deliverables standards. Why Join Us? • Competitive Compensation: $53.00/hour, • Work Schedule: Part-time (0.5 FTE) with long-term contract stability (5-year term), • Professional Growth: Lead quality innovation in a major state public health initiative, • Education: Bachelor's degree in public health, health administration, nursing, social sciences, or related field required; master's degree in public health, health services research, or related discipline preferred., • Experience:, • Experience in health care quality improvement, performance measurement, or practice transformation within medical, behavioral health, or population health programs., • Experience working with or supporting health systems, health centers, or community-based organizations on systems change or policy implementation initiatives., • Experience contributing to program reports, grant deliverables, or evaluation summaries for state, federal, or foundation-funded projects preferred., • Technical Skills: Familiarity with evidence-based guidelines for TUD treatment, chronic disease management, or similar clinical quality initiatives., • Soft Skills:, • Strong QI skills, including the ability to use structured improvement methods, interpret basic performance data, and translate findings into actionable recommendations., • Excellent facilitation and relationship-building skills for working with Component A contractors, health system leaders, and multidisciplinary teams across diverse regions., • Strong organizational and project management skills, including managing multiple concurrent QI activities and timelines., • Clear written and verbal communication skills to support report writing, meeting documentation, and the development of user-friendly tools and resources., • Engage regularly with Component A contractors and health care organizations to understand current practices, needs, and progress related to TUD screening, treatment, and systems change., • Plan and facilitate QI-focused meetings, learning sessions, and feedback loops to support alignment between Component A regional activities and Component B statewide strategies., • Design and refine QI approaches (e.g., PDSA cycles, process mapping, run charts) to improve adoption of PHS Guideline system strategies (screening systems, provider training/resources/feedback, and dedicated staffing)., • Coordinate collection, organization, and synthesis of qualitative and quantitative information from Component A contractors, health systems, and statewide partners to inform tools, resources, and policy recommendations., • Partner with the BH SME and other subject matter experts to ensure QI strategies address both medical and behavioral health settings and prioritize health equity for populations disproportionately affected by tobacco., • Contribute to the development of guidance documents, toolkits, and technical assistance resources that help health care organizations integrate TUD treatment into clinical workflows and protocols., • Support tracking of performance measures and progress toward required outcomes (e.g., tobacco use screening rates, TUD diagnosis and treatment, provider training engagement), and assist with preparing data summaries for reports and presentations. Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives.

Job Description Position: Associate, Strategic Advisory Department: Emigrant Partners Reports To: Director of Research & Consulting Employment Status: Full-Time, Exempt (Hybrid in office) Office Location: 22 Vanderbilt New York, NY Emigrant Partners Overview: Emigrant Partners ("EP") is a long-term capital and strategic advice partner that makes minority investments into wealth and alternative asset management firms. Our Strategic Advisory team works closely with our portfolio companies to support their growth goals and objectives, while also creating thought leadership, events and research that continuously educate our network. As one of the earliest minority investors in the space, EP's 20 partner firms include industry leaders that collectively advise on more than $100 billion of assets. Our investment model allows our partner firms to remain independent and empowers founders and the next generation to continue running the day-to-day operations of the businesses. EP affords the opportunity to be part of an ambitious, dynamic, tight knit, and entrepreneurial team with a pristine reputation and strong track record. EP is owned by Emigrant Bank, led by Howard P. Milstein and the Milstein family. Job Description: EP is looking for a talented, highly motivated Associate to join the Strategic Advisory team and work with our partner firms to support their strategic plans, growth initiatives and human capital needs. This role will work closely with senior members of the Strategic Advisory team to deliver data-driven insights, develop research reports and educational materials for our partner firms, and build analytical models that will inform growth strategies and decision-making. The ideal candidate will understand the wealth management industry and importantly, will be able to transform research and data into insights and perspectives for our partner firms and teams within Emigrant Partners. In addition, this individual should have strong writing skills that can be applied when creating reports, presentations and communications for both internal and external use. Responsibilities: • Collect and analyze partner firm and industry data to develop clear and concise reports and summaries that support highly customized partner firm project work. Must be able to blend quantitative and qualitative approaches as part of our consulting and engagement process and present data in an actionable, efficient style, • Contribute directly to project-based value creation initiatives that inform the direction of our partner firms' growth strategies, organizational design, compensation plans and technology investments, • Develop and manage proprietary databases that examine partner firm financial performance, as well as key compensation metrics and best practices, • Directly support Managing Director and Director of the Strategic Advisory team on the development of thought leadership, educational modules and proprietary research that is distributed externally and to the EP Partner firm network, • Develop presentations, project plans and workbooks that support the execution of Strategic Advisory initiatives and projects. Liaise directly with partner firms to ensure projects maintain momentum and hit key milestones and deadlines Qualifications: • 3-5 years of experience, with a background in consulting, private equity or investment banking, • Bachelor's degree, • Outstanding analytical and problem-solving skills, • Experience in the wealth & asset management sector is helpful, but not required, • Advanced proficiency in Microsoft Excel and PowerPoint including financial modeling, analytical, and research skills, • Self-starter with a strong work ethic, problem-solving mindset, and eagerness to learn, • Highly adaptable, disciplined and capable of working independently, • Strong interpersonal and communication skills, with exceptional attention to detail What Success Looks Like: • Produces accurate and timely analyses that evolves and improves throughout a project or research process, • Data-driven, analytical, and problem-solving skills support insights and recommendations, while also inviting questions and critical thinking into projects and processes, • Simplifies the complex, • Associate can see how his/her work contributes directly to the success of our partner firms, • Actively contributes to a positive company culture and work environment of collaboration and shared success Compensation Range: • $200k - $250k all-in cash compensation split across base and bonus New York pay range$200,000—$250,000 USD

Job Description Quality Improvement Advisor - New York State (Statewide) (#R10228) • Location: New York State (statewide), covering all NYS counties and boroughs., • Employment Type: Part-Time, • Hourly Rate: $53.00/hour About Greenlife Healthcare Staffing: Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals. Position Overview: The Quality Improvement (QI) Advisor provides QI leadership and technical support to gather, synthesize, and apply information from Component A contractors and health system partners to drive delivery on Component B statewide deliverables. The QI Advisor helps design and monitor quality improvement strategies that enhance the implementation of evidence-based TUD treatment in medical and behavioral health systems and contributes to report writing and contract deliverables standards. Why Join Us? • Competitive Compensation: $53.00/hour, • Work Schedule: Part-time (0.5 FTE) with long-term contract stability (5-year term), • Professional Growth: Lead quality innovation in a major state public health initiative, • Impactful Work: Transform tobacco treatment systems and advance health equity statewide Key Responsibilities • Engage regularly with Component A contractors and health care organizations to understand current practices, needs, and progress related to TUD screening, treatment, and systems change., • Plan and facilitate QI-focused meetings, learning sessions, and feedback loops to support alignment between Component A regional activities and Component B statewide strategies., • Design and refine QI approaches (e.g., PDSA cycles, process mapping, run charts) to improve adoption of PHS Guideline system strategies (screening systems, provider training/resources/feedback, and dedicated staffing)., • Coordinate collection, organization, and synthesis of qualitative and quantitative information from Component A contractors, health systems, and statewide partners to inform tools, resources, and policy recommendations., • Partner with the BH SME and other subject matter experts to ensure QI strategies address both medical and behavioral health settings and prioritize health equity for populations disproportionately affected by tobacco., • Contribute to the development of guidance documents, toolkits, and technical assistance resources that help health care organizations integrate TUD treatment into clinical workflows and protocols., • Support tracking of performance measures and progress toward required outcomes (e.g., tobacco use screening rates, TUD diagnosis and treatment, provider training engagement), and assist with preparing data summaries for reports and presentations., • Assist with drafting sections of progress reports, evaluation summaries, and other contract deliverables, ensuring clear documentation of QI activities and results. Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives. Requirements Qualifications • Education: Bachelor’s degree in public health, health administration, nursing, social sciences, or related field required; master’s degree in public health, health services research, or related discipline preferred., • Experience:, • Experience in health care quality improvement, performance measurement, or practice transformation within medical, behavioral health, or population health programs., • Experience working with or supporting health systems, health centers, or community-based organizations on systems change or policy implementation initiatives., • Experience contributing to program reports, grant deliverables, or evaluation summaries for state, federal, or foundation-funded projects preferred., • Technical Skills: Familiarity with evidence-based guidelines for TUD treatment, chronic disease management, or similar clinical quality initiatives., • Soft Skills:, • Strong QI skills, including the ability to use structured improvement methods, interpret basic performance data, and translate findings into actionable recommendations., • Excellent facilitation and relationship-building skills for working with Component A contractors, health system leaders, and multidisciplinary teams across diverse regions., • Strong organizational and project management skills, including managing multiple concurrent QI activities and timelines., • Clear written and verbal communication skills to support report writing, meeting documentation, and the development of user-friendly tools and resources., • Commitment to health equity, culturally responsive practice, and reduction of tobacco-related disparities across New York State.

Job Description Media Planner Roles and Responsibilities The Media Planner reports to the Media Supervisor and/or AMD, supervising Assistant Media Planners (based on account structure). The Media Planner works closely with the media and analytics teams to maintain quality control of the media campaigns in market and continually evaluates and improves performance against client goals. The Media Planner is key to building and maintaining industry relationships, as Good Apple works closely with our publishing and agency partners. • Media Strategy & Plan Development - 25%, • Carries through media strategy vision laid out by Supervisor/AMD, contributes strategic ideas, • Conducts media landscape, target audience and competitive research utilizing GA toolset (i.e. Kantar, Comscore, eMarketer), • Leads internal cross-channel brainstorms to generate initial ideas and RFP list, • Writes RFPs and rigorously evaluates partner proposals using quantitative and qualitative criteria, • Leads and coordinates with the various channels (programmatic, search, social) to build the media plan recommendation; ability to rationalize and defend media plan recommendations, • Participates in creating the media plan presentation, including rounds of internal reviews and feedback, • Presents key sections of the media plan to the clients and incorporates client feedback into plan revisions, • Media Plan Management & Execution - 20%, • Day-to-day management of media plans (primary optimizer) with guidance from Sr Planner to ensure monthly budgets are being met and adjustments are made accordingly, • Collaborates with cross-channel leads to manage overarching media budget across channels to maintain optimal spend across channel to maximize performance, • Leads the billing process by ensuring billable amounts are confirmed by the publishers, accounting sheets are completed with accuracy and all necessary parties are informed of QAed data by MP, • Oversees AMP's work across creative management, IOs, brand safety, accounting duties, • Executes Quality Assurance (QA) of tracking functionality and creative units to identify and solve any issues, • Responsible for campaign post launch information: such as screenshots, links and placement information to demonstrate proof of placement for clients, • Enters and manages plans, tracks insertion orders, creative specifications development, and handles traffic sheets/creative assignment as necessary, • Executes QA for AMP generated insertion orders within internal systems tool to reserve advertising space and is responsible for accuracy of plan details and confirmation of delivery ensuring proper protocol, • Partner Relationships/Management - 15%, • Maintains strong relationships with partners by providing timely responses and feedback, • Negotiates the best pricing utilizing industry benchmarking tool (SQAD), added value and favorable terms (i.e. net payment, cancellation clause), • Responsible for fielding day-to-day partner communication to manage and optimize campaign, ensuring contract fulfillment, • Participates and aids in larger contract negotiations (i.e. upfront, client portfolio, agency-wide), • Actively meets with current and new partners to stay current on offerings and to identify opportunities to participate in betas, first-to-market ad products, • Works with the creative agency by sharing high level plan, asset needs and specs, • Team Management - 20%, • Helps create AMP onboarding plan & track progress with guidance from Supervisor and AMD, • Train AMPs on campaign execution/management workflows inclusive of IOs, trafficking, pacing, IOs, plan actualizing, accounting and reporting, • QA their work to achieve 100% accuracy, • Train AMPs on GA proprietary and 3rd party platform/tools (CRISP, DCM, Comscore, Kantar, SQAD), • Educate AMPs on the media planning process and have them assist with parts of the process like RFP deployment, proposal organization and audience/industry research, • Coach AMPs through resolving difficult partner situations and proactively owning up to and resolving mistakes, • Regularly meets with AMPs on a weekly basis to check up on work progress and professional development (is training on-track, additional support needs), • Updates Supervisor/AMD on their own progress and their AMP’s progress and communicates wins, losses, concerns, areas of opportunity to improve workflow, • Reporting - 20%, • Maintains the asset library and creates campaign launch decks for their respective clients, • Evaluates overall campaign effectiveness by writing mid-campaign and post-campaign performance reports (client determined cadence), pulling data from various sources (i.e. DCM, CRISP, Crossix, partners), • Coordinates with the channels (i.e. programmatic, search, social) to identify key high level insights and supporting details, • Writes reporting insights, incorporating storytelling techniques explaining “the what”, “why it matters” and “how we’re actioning on it”, • Presents report to clients with ability to answer questions and provide campaign details, • Media Innovation - 5%, • Proactive about identifying new partners/tests to evaluate, • Strong time management skills and ability to meet deadlines, • Problem solver who contributes creative solutions and ideas 5pw2AZDrtf

Job DescriptionCatbird is filling an exciting role for a Customer Analytics Manager, reporting to the VP of Marketing. In this role, you will partner closely with our marketing, finance, product, and leadership team to develop best in class retention strategies, increase customer loyalty and lifetime value, and mitigate churn across our e-commerce and store customer cohorts. Our ideal candidate is data driven with a deep understanding of the full customer lifecycle and its drivers. Key Responsibilities • Extract and analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following: - Streamlined customer dashboards for ongoing and ad hoc analysis- Summary of key insights and actions to wider team - Automated reporting in Catbird’s BI platform, Looker, • Define additional metrics and tracking to measure Catbird’s retention health and brand heat., • Identify shifts within our customer behavior and relevant actions to drive growth, • Work closely with marketing to provide data driven direction on lifecycle marketing campaigns across channels., • Provide data driven framework for Catbird’s pilot loyalty program and clienteling services across e-commerce and store., • Work closely with the marketing and merchandising teams to provide insights into audience segmentation, purchase behavior, cross purchase and spend trends., • Partner with the marketing and retail teams to create monthly and weekly customer engagement reporting, and measurable KPIs., • Work with marketing on A/B testing processes for creative, messaging, send frequency, and timing to constantly improve performance.Our Ideal Candidate, • 5+ years experience in corporate strategy, consulting, or CRM experience, • Strong data analytics and qualitative skills, SQL is a strong plus!, • Deep experience in analytics platforms, • Looker proficiency a must: dashboard modeling and design: Looks, views, and joins as well as data validation, • Experience with customer research methods – including coding and deploying surveys, and social listening, • Ability to translate insights into actionable strategies, • A strong communicator who enjoys collaborating with small, cross functional teams, • A passion for the Catbird brand and sustainability mission is a strong plus!Perks & Benefits, • Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision., • Generous PTO plus additional paid holidays, sick days, and an extra day off during the month of your birthday!, • 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds., • Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year, • Parental Leave: 12 weeks are 100% paid., • The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others., • A generous employee discount, • Pre-taxed commuter discounts to save money on getting to work, • Discounted Citi Bike Annual Membership, • Regular company-wide celebrations & events

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner. In this role, you will also be responsible to: * Develop and maintain strategic business relationships with customers to drive adoption and retention. * Provide technical Workato product expertise. * Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. * Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. * Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. * Actively coach and mentor the broader CSM team, contributing to overall team development * Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. * Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. * Become the trusted customer advisor and be the customer advocate within Workato. * Be available to work US hours. RequirementsQualifications / Experience / Technical Skills * BS or equivalent education * 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred * Experience in Integration and/or business automation. * Understanding of large complex businesses with many stakeholders. * Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. * Comfortable operating with revenue targets. * Impressive track record of high customer retention and growth. * Strong sense of customer empathy and customer-centrism. * Excellent interpersonal and communication skills. * Strong problem solving and analytical thinking. * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. * A passion for and belief in the power of automation to drive business value. * Prior Experience in Digital Transformation preferred. * Experience in Integration and/or business automation. * Past lead experience is a plus. Soft Skills / Personal Characteristics * Ability to effectively prioritize tasks and manage time, even under high-pressure situations. * Highly organized, able to manage many projects concurrently. * Issue management and resolution-focused. * Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders. * Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set. * Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience. * Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly. * Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. For New York applicants, the base pay for this role may range between $120,000 - $160,000 plus variable, benefits, perks, and equity. (REQ ID: 2626)

Job DescriptionDescription: ABOUT ETRO ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection. SCOPE The Department Manager is a Brand Ambassador to ETRO while upholding all qualitative and quantitative objectives. The Department Manager is responsible for motivating the team in achieving sales results, ensuring an excellent client experience, being present on the sales floor, and leading by example with personal sales, client engagement and results. Support the Store Manager with the management of the Department assigned. RESPONSIBILITIES • Achieve individual sales goals and objectives set by the Store Manager, • Lead by example, role model the client journey and uphold the client experience at all times, • Manage the customer flow to ensure the best possible service and that no client is left unattended, • Drive partnership on the selling floor between sales associates, stock associates and operations team, • Partner with the SM to host training initiatives within the store, • Use morning huddles and weekly meetings to constantly reinforce key elements of the ETRO Experience through role-play, providing tips and discussing opportunities of individual associates, • Partner with the Store Manager to drive overall goal expectations throughout store, • Resolve client issues as they arise· Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level, • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations, • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures, • Undergraduate Degree or equivalent experience, • 5 years Luxury Retail or equivalent, • Managerial experience, • Excellent Client Service Approach, • Excellent communication skills, • Problem Solving, organized and detail oriented, • Team player with the ability to lead an influence peers, • Confident, enthusiastic, and positive This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact .

Job Description We are seeking a mid-level Manager to oversee ticketing strategy, sales data analysis, and industry research for clients including Broadway shows, Off-Broadway shows, and cultural institutions across New York City. A successful candidate for this position will be able to make data-driven recommendations using sales and marketing data, effectively communicate those recommendations to internal teams and external clients, implement ticket programming and optimizations, and accurately measure results overtime. JOB RESPONSIBILITIES Ticketing & Pricing Strategy • Lead and support sales analysis for clients, making data-driven, strategic recommendations on pricing models, ticket programming and distribution against revenue goals and projections., • Create, submit, and revise programming to support all aspects of ticketing (dynamic and variable pricing adjustments, performance scheduling, special promotions, distribution management, group sales, etc.)., • Effectively use sales data to anticipate trends and tell a story through clear, effective reporting and/or presentations -- translating complex data into clear, actionable strategies., • Collaborate with interdepartmental teams to make integrated recommendations across traditional media, digital media, marketing partnerships, social media, and more based on sales trends., • Leverage proprietary first-party behavioral data to inform new business strategies, growth opportunities, and audience segmentation for clients., • Cultivate a deep understanding of the Broadway and live entertainment industries, seasonal variables, and the competitive landscape to be a resource for both clients and agency teams., • Assist in maintaining agency-wide and industry-wide databases as needed., • 3 to 5 years of experience in a relevant, data-driven role., • Experience with ticketing within the live entertainment industry required. Specific experience with ticketing systems regularly used on and off-Broadway (STAR/Telecharge, Nliven/Broadway Direct, Tessitura, Ticketmaster, Audience View) a plus., • Advanced Microsoft Excel skills are required (Macros & VBA, SUMIFS, XLOOKUP, PivotTables, charting, etc.). Experience with other data analysis or business intelligence tools (SQL, R, Python, Power BI, Tableau, etc.) a plus., • Strong mathematical skills, analytical skills, and financial acumen required., • Ability to be available evenings and/or weekends as needed required., • Proficiency with marketing or advertising, including media planning and digital media metrics, a plus., • Proficiency with qualitative and/or quantitative research a plus., • Meticulous attention to detail and organizational skills required., • Ability to collaborate seamlessly and effectively across disciplines and departments required., • This is a client-facing role: excellent communication skills (written, in-person, and presenting to large groups) are required.Annual Salary$55,000—$70,000 USD

Job Description Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses. Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. Position Overview: The Vice President of Economic Mobility is an equity-centered, highly collaborative leader responsible for advancing EDC's economic mobility initiative. This is an exciting opportunity for a business- and equity-centered leader to drive strategies that advance economic justice by expanding access to quality jobs, strengthening worker voice, and building pathways to family-sustaining careers. Reporting to the Senior Vice President of Equity, this role serves as a strategic partner to senior and executive leadership, co-creating and executing strategies to build, scale and lead EDC's equity-focused Diverse Entrepreneurship and Workforce Development strategies. The Vice President of Economic Mobility provides dynamic leadership and administrative oversight of the following: Diverse Entrepreneurship, Placed Based Criteria, business partnerships, workforce development, CBO's, SBS and academia to advance NYCEDC's priorities across key verticals, including urban planning and community development, real asset management, and industry growth (e.g. life sciences, tech, industrial, fashion, cyber technology, green economy, offshore winds etc.). Essential Duties & Responsibilities: • Leadership & Strategy:, • Partner with the Senior Vice President of Equity and Executive Leadership Team to shape and implement long-term economic mobility strategies aligned with EDC's mission and industry growth priorities., • Lead a portfolio spanning economic mobility, BIPOC and diverse entrepreneurship, workforce development, and pathways to quality employment – ensuring measurable outcomes related to living wages, benefits, career advancement and wealth building. Supervise the Economic Mobility team., • Lead on the implementation of the organization's economic mobility planning, placed based criteria and engagement efforts in key cross-departmental projects., • Operate effectively in a high-growth, fast-paced environment, balancing multiple complex initiatives and adjusting strategy as conditions evolve., • Drive for goal completion and makes adjustments as new demands emerge., • Serves as an expert resource both internally and externally for selected economic issues, such as equitable economic development, workforce development, supplier diversity, diverse entrepreneurship., • Manage Internal Systems:, • Oversee daily operations including management of KPIs, creates project plans that define actions, stakeholder responsibilities and anticipated progress measures., • Strategic Coherence: Provide direction and support to internal colleagues and external partner organizations in aligning their work to a common agenda (e.g., identifying opportunities for program work and systems to support specific goals), • Partnership and Stakeholder Engagement:, • Ensure collaboration continues in an effective and team-oriented manner. Relationship management of internal and external partners is a vital role of this position., • Provide internal and external leadership to support advancement of economic initiative goals; develop, coach, and facilitate collaboration among economic mobility partners including employers, stakeholders, community-based organizations & city agencies., • Design partnership frameworks and proposals based on analysis of a prospective partner organization's mission and their objectives, capacity, and alignment with EDC's priorities., • Data Collection, Analysis and Reporting:, • Work with strategic partners to refine data points and indicators and identify sources and data collection methods for both qualitative and quantitative measures., • Conduct primary and secondary quantitative and qualitative research to develop data-driven hypotheses and deliver clear, effective recommendations to address complex problems., • Maintain fluency in and regularly review KPIs, project plans, and performance metrics tied to economic justice outcomes.( (e.g., wage thresholds, benefit access, retention, advancement, union pathways)., • Managing data collection, performing metrics analysis, and writing key reports., • Communication:, • Provide subject matter consultation to project teams across the organization on variety of economic mobility topics., • Create and deliver presentations and memos that effectively communicate project milestones, findings and recommendations to various audiences (e.g., senior EDC staff, City Hall, partners, etc.), • Supporting content writing (e.g., articles, newsletters), operations (social media, website) and other duties, • As needed, serve as spokesperson, representative, and ambassador of EDC at workforce development public events and conferences, • Expertise in equitable economic development, economic justice framework strongly preferred., • Master's degree in social work, business, public policy, urban planning or related field preferred; and/or at least seven years of relevant work experience, including at least three years managing collaborative teams in a fast-paced nonprofit, community organizing, public sector, social enterprise, or start-up environment., • Demonstrated ability to work in close partnership with senior and executive leadership and to drive cross-functional collaboration across complex organizations., • Demonstrated ability to lead in a fast-paced environment with a track record of managing complexity, shifting priorities, and competing deadlines., • Advanced strategy and planning skills, including an ability to think strategically on both organizational and systemic levels over multi-year horizons., • Familiarity with the local area and workforce development and diverse entrepreneurship best practices, • Demonstrated experience advancing initiatives that promote living wages, benefits, union pathways, worker voice and career mobility., • Proven experience leading cross-sector teams to design and implement economic mobility strategies that improve outcomes for specific demographic groups—particularly communities historically excluded from opportunity—while aligning with current and future industry workforce needs., • Demonstrated track record of identifying and engaging key strategic external partners (individual or institutional) for the purpose of building collaborative initiatives to deliver programs, services, industry partnerships, etc. NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives: • Generous employer subsidized health insurance, • Medical, dental, and pharmacy plans, • Vision and hearing benefits, • Flexible spending accounts for healthcare and dependent care, • Short term and long-term disability coverage, • 100% employer covered life insurance and supplemental life insurance coverage, • Up to 25 vacation days, • Floating Holidays and Summer Fridays, • Parental leave - up to 20 paid weeks, • Retirement savings programs, • Company-paid 401(a) defined contribution plan, • 457(b) tax-advantaged retirement savings plan, • Tuition Reimbursement program, • Continuing education and professional development, • Public Service Loan Forgiveness (PSLF) eligible employer, • College savings plan, • Backup childcare, • Gym membership discounts, • A Calm.com membership for mindfulness and mental health support The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents. For more information, visit our website at edc.nyc.

Job DescriptionSalary: $140,000.00-$160,000.00 Functional Title: Analyst Corporate Title: Assistant Vice President Department: Fixed Income Reports To: Head of Fixed Income Overtime Eligible (Y/N): N (Exempt) Position Summary Analyze and recommend investment-grade and high-yield corporate bonds to out-perform defined market benchmarks. Essential Duties/Function: • Conduct fundamental credit analysis with emphasis on financial modeling to identify profitable corporate bonds for the portfolio., • Create in-depth earnings reports including financial projections, credit valuation and recommendations based on expected performance., • Present detailed and persuasive company reports to PMs reviewing potential investment ideas; consult with management on proposed investment ideas and strategies., • Liaise with industry sources to capture and develop new investment ideas; pro-actively collect and interpret market information., • Foster the development of global views across teams located in Tokyo; provide thorough and timely research to secondary audience abroad., • Miscellaneous duties as assigned. Experience/Qualifications: • Bachelors degree in Finance, Accounting, Economics or equivalent concentration; MBA and/or CFA designation preferred., • At least 3-5 years of experience in credit analysis, fixed income and fund investing with an understanding of the wider financial environment; both buy-side and sell-side corporation experience are welcome., • Strong command of MS Office software and advanced Excel; proficiency with Bloomberg and related automated research tools., • Company research, asset valuation and relative value analysis capabilities required., • Outstanding analytical, financial modeling, written and verbal communication skills; ability to persuasively present recommendations of profitable investment ideas., • Detail oriented, pro-active and able to excel in a highly collaborative global team., • A flexible team player able to adapt to change., • Depending on experience and qualifications, candidates may be considered for the Vice President level. The expected annual base salary for this position ranges from $140,000 to $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus based on qualitative and quantitative performance factors. In addition to a competitive base salary and discretionary bonus eligibility, we offer a generous benefits package which consists of the following: • Medical, Dental, and Vision Insurance Premiums for employees are covered at 100% and premiums for dependents are covered at 70% by the company, • 401k match and Money Purchase Plan (fully company-funded), • Life Insurance and Disability Insurance, • Pre-tax Commuter Benefits, • Up to 6 weeks of Paid Parental Leave, • Tuition Reimbursement, • Current Hybrid Work Arrangements, • Paid Holidays in addition to vacation days, floating days and paid sick time Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. This document is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbents. Job responsibilities are subject to change, with or without notice. All employees may be required to perform duties outside of their normal responsibilities at any time at the Companys sole discretion. This document does not constitute a contract of employment with you of any kind, express or implied for any duration, or with respect to any of its stated or omitted terms. As described in the Companys employee handbook, the Company reserves the right to terminate your employment with or without cause, notice or reason at any time at its sole discretion. NLGIA is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, sex, gender (including gender identity and gender expression), national origin, citizenship, immigration status, age, disability, sexual orientation, military or veteran status, genetic information, sexual or other reproductive health decisions, or any other characteristic protected by applicable federal, state or local law. During the application process and, if hired, during employment, I agree to participate (if so requested by the Company and as not prohibited by applicable law) in testing to determine whether employees are under the influence of controlled drugs or illegal substances. Such tests or examinations will be performed by qualified professionals selected by the Company. This submission of my application attests to the fact that the information that I have provided on my application, resume, given verbally, or providedon any other materials, is true and complete to the best of my knowledge and also constitutes authority to verify any and allinformation submitted on this application. I understand that any misrepresentation or omission of any fact in my application,resume or any other materials, or during any interviews, can be justification for refusal of employment, or, if employed,termination from the Companys employ.The Company or its agents may seek to verify the information on this application. As such, I hereby authorize the Company orits agents to contact any former employer or any representative of any other organization to which I have made reference in thisapplication, and I hereby authorize said employer and/or representative to provide information to the Company on my behalf.I also affirm that I have not signed any kind of restrictive document creating any obligation to any former employer that wouldrestrict my acceptance of employment with the Company in the position I am seeking.I understand that this application is not an employment contract for any specific length of time between the Company and me, and that in the event I am hired, my employment will be at will and either the Company or I can terminate my employment with or without cause and with or without notice at any time. The Company may, at its sole discretion, hold in abeyance or revoke, amend or modify, abridge or change any benefit, policy practice, condition or process affecting its employees. I acknowledge that I have read all of the above statements, and that I understand them.

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Manager to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner. In this role, you will also be responsible to: * Develop and maintain strategic business relationships with customers to drive adoption and retention. * Provide technical Workato product expertise. * Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. * Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. * Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. * Actively coach and mentor the broader CSM team, contributing to overall team development * Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. * Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. * Become the trusted customer advisor and be the customer advocate within Workato. * Be available to work US hours. RequirementsQualifications / Experience / Technical Skills * BS or equivalent education * 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred * Experience in Integration and/or business automation. * Understanding of large complex businesses with many stakeholders. * Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. * Comfortable operating with revenue targets. * Impressive track record of high customer retention and growth. * Strong sense of customer empathy and customer-centrism. * Excellent interpersonal and communication skills. * Strong problem solving and analytical thinking. * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. * A passion for and belief in the power of automation to drive business value. * Prior Experience in Digital Transformation preferred. * Experience in Integration and/or business automation. * Past lead experience is a plus. Soft Skills / Personal Characteristics * Ability to effectively prioritize tasks and manage time, even under high-pressure situations. * Highly organized, able to manage many projects concurrently. * Issue management and resolution-focused. * Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders. * Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set. * Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience. * Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly. * Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. For New York applicants, the base pay for this role may range between $95,000 - $130,000 plus variable, benefits, perks, and equity. (REQ ID: 2627)

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