Patient Care Coordinator | Success, NY
7 hours ago
New Hyde Park
Patient Care Coordinator Optum NY/NJ, is seeking a Patient Care Coordinator to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Lake Success Gastroenterology, part of Optum, has an immediate opening for a friendly, patient focused and detail oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: This is a 37.5-hour work week, Monday through Friday between the hours of 6:30 am to 6:00 pm, scheduled to be determined by the hiring manager upon hire. Location: 2800 Marcus Ave. Suite 201 Lake Success, New York, 11042 Primary Responsibilities: • Obtain accurate and updated patient information, such as name, address, insurance information and referral documentation, • Perform insurance verification on the date of service, • Obtain patient signatures for required documents, • File, fax and maintain medical records, • Checks in and checks out patients throughout the multi-specialty suite, • Confirms and schedules appointments, • Verify eligibility and obtain authorization from insurance companies, • Ability to discuss with patient and caregiver questions, instructions, facility, medical clearance, dates for procedures, • Planning and building the procedure schedules, and confirming the patients on the schedules, • Collects co-payments and patient balances according to OPTUM payment guidelines, • Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments, • Answering incoming and outgoing telephone calls promptly and courteously, • Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports, • Adhere to the standards identified via Sparq regarding Optum Employee Policies, • Work cohesively with fellow employees to achieve specific team goals, • Comfortable working in high pace environment, • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care, • Assure the continuity of care through scheduling and tracking systems, • Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations, • Comply with administrative policies to ensure quality of care, • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart, • Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements, • Ability to cover other offices as needed, • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays, • Medical Plan options along with participation in a Health Spending Account or a Health Saving account, • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage, • 401(k) Savings Plan, Employee Stock Purchase Plan, • Education Reimbursement, • Employee Discounts, • Employee Assistance Program, • Employee Referral Bonus Program Required Qualifications: • High School Diploma/GED, • 1+ years of experience working in healthcare and/or medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or Healthcare experience, • 1+ years of computer proficiency experience in Microsoft Office, • Experience working with an electronic health record (EPIC), • Ability to work independently and maintain good judgment and accountability, • Demonstrated ability to work well with health care providers, • Strong organizational and time management skills, • Ability to multi-task and prioritize tasks to meet all deadlines, • Ability to be empathetic and kind towards patients, • Ability to work well under pressure in a fast-paced environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.