Front Office Manager
hace 10 días
Ronkonkoma
Job Description Front Office Manager – Full-Time Spine Medicine and Surgery of Long Island Locations: Must be willing to cover multiple locations, including Garden City, Ronkonkoma, and Huntington Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world-class, cutting-edge spinal care to the Tri-State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a highly organized, proactive, and experienced Front Desk / Front Office Manager to lead and oversee our medical reception team across multiple locations. Position Overview: The Front Desk / Front Office Manager is responsible for supervising and supporting the daily operations of the front desk across all locations. This role ensures a seamless patient experience, maintains high standards of customer service, and drives efficiency, accuracy, and accountability within the reception team. The ideal candidate is a strong leader who thrives in a fast-paced healthcare environment and can effectively manage staff, workflows, and patient interactions. Key Responsibilities: • Oversee daily front desk operations across multiple locations, ensuring consistency and efficiency, • Supervise, train, and support Medical Receptionists; provide ongoing coaching and performance feedback, • Create and manage staff schedules to ensure adequate coverage across all offices, • Ensure a high standard of patient experience from check-in to check-out, • Monitor and improve front desk workflows, patient intake processes, and overall efficiency, • Serve as the primary point of escalation for patient concerns or front desk issues, • Ensure accuracy of patient registration, insurance verification, and EHR data entry, • Collaborate with billing, clinical, and administrative teams to resolve issues and improve operations, • Audit front desk processes, including co-pay collection, documentation, and compliance with policies, • Assist with onboarding and training of new front desk staff, • Maintain a professional, positive, and team-oriented work environmentQualifications:, • High School Diploma or GED required; Associate’s or Bachelor’s degree preferred, • 4+ years of experience in a medical front desk or healthcare administrative role, • Prior supervisory or leadership experience strongly preferred, • Strong knowledge of medical office workflows, insurance verification, and patient intake processes, • Excellent communication, leadership, and interpersonal skills, • Highly organized with strong attention to detail and problem-solving abilities, • Ability to multitask and manage competing priorities in a fast-paced environment, • Proficiency in EHR systems and Microsoft Office/Google Suite, • Bilingual skills preferred depending on locationJob Details:, • Hours: 9:00 AM – 5:00 PM (Full-Time), • Travel: Required between multiple office locations, • Remote Work: Not available, • Benefits: Eligibility after a waiting period may applyOur Workplace Culture:, • Detail-Oriented: Focused on quality and precision, • Outcome-Driven: High-performance and results-focused, • People-Centered: Supportive and fairness-driven CQncCAVOT9