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Job DescriptionRole Snapshot • Scope: Remote field position focused on start‑ups, troubleshooting, and service for commercial and process HVAC systems, including chillers., • Coverage: Serve customers across the U.S. with up to 80% travel., • Purpose: Ensure systems meet design intent, deliver reliable comfort, and run efficiently.About Johnson Barrow Six decades strong, we blend innovation with a supportive culture to deliver cutting‑edge HVAC solutions in an energy‑aware world. We set high standards for our customers—and ourselves—and take pride in meaningful work. Core Duties • Perform start‑up and commissioning of new HVAC equipment and chillers; confirm proper settings and operation., • Carry out preventive maintenance to protect performance and extend equipment life., • Troubleshoot and repair issues such as electrical problems, refrigerant leaks, and airflow imbalances., • Verify functionality of controls and all safety interlocks/devices., • Collaborate with project managers and installers to promptly resolve post‑install concerns., • Record service details: diagnostics, measurements, test results, components used, and adjustments made., • Communicate system status, improvement ideas, and service needs to customers in plain language., • Adhere to safety codes, industry standards, and company procedures., • Pursue ongoing training on new HVAC technologies, diagnostic methods, and energy‑efficiency practices.Must‑Have Qualifications, • 4+ years of commercial HVAC service/maintenance experience (install background welcomed)., • Advanced knowledge of the refrigeration cycle., • Deep understanding of wiring schematics and systematic troubleshooting., • EPA Type 1 & 2 Refrigerant Certification., • Strong communication and customer service skills., • Valid driver’s license with a clean driving record., • Able to work on rooftops, in mechanical rooms, and outdoors., • Live in any state; open to extensive travel.Travel Rhythm & Support, • Predictable rotations designed for balance, e.g., 14 on / 7 off or 21 on / 14 off., • All business travel expenses paid or reimbursed in line with company policy., • National footprint with remote home base.Pay Transparency Anticipated hourly pay range: $50 – $80 USD, depending on qualifications and experience. Johnson Barrow offers comprehensive benefits and reimburses business travel per policy. Johnson Barrow will pay per diem and traveling costs for assigned jobs. Total Rewards • Competitive compensation with bonus opportunities tied to individual and company performance, • Medical, dental, and vision insurance, • Health Savings Account (HSA) and Flexible Spending Account (FSA) options, • Life and disability insurance, • 401(k) retirement plan with company match, • Paid time off (vacation, sick leave, holidays), • Employee Assistance Program (EAP), • Professional development and training programs, • Tuition reimbursement, • Volunteer time and wellness initiativesEEO Statement At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive

Job Description Remote Sales Agent HMG Careers | Remote - Canada and United States Your ambition doesn't need an office. Build a sales career working from home. To succeed, you'll need to be organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members, veterans, and their families across Canada and the United States. You will be provided with leads, training, technology, and ongoing support. Your role is to connect with prospective clients, understand their needs, and help them select benefit programs designed to protect the people they care about. First-year earnings are estimated at $67,000 - $70,000, based on individual sales performance. What you'll do • Contact company-provided leads to schedule virtual benefit consultations., • Meet with prospective clients through Zoom., • Explain available benefit programs clearly and help clients make informed enrollment decisions., • Serve union members, veterans, working families, and members of established partner organizations., • Work with your regional manager to establish clear activity and performance goals. Why join us • 100% remote, work-from-home position, • No traditional cold calling, • Commission and bonus compensation, • Renewal commissions that can create long-term income, • Medical, dental, and prescription benefits, • Stock-option opportunities, • Comprehensive training and licensing support Who we're looking for You do not need previous insurance experience. Comprehensive training is provided. The candidates who really thrive in this role are coachable, dependable, and comfortable speaking with our clients. You may be a strong fit if you: • Communicate clearly in writing, over the phone, and through video meetings, • Enjoy helping people understand important financial and benefit decisions, • Can manage your own schedule and stay focused without constant supervision, • Have basic computer skills and are comfortable using Zoom, • Have sales, customer-service, hospitality, recruiting, or other people-facing experience Licensing and eligibility You must hold or be willing to obtain the life-insurance license required in your province or state. If you are not currently licensed, we will help you understand the licensing process and identify an appropriate solution. Applicants must be legally authorized to work in Canada or the United States. About HMG Careers HMG Careers hires insurance advisors working with agencies across Canada and the United States. Our advisors represent an established global brand and serve members of unions, veterans' organizations, and other partner groups. We believe good sales work begins with trust. That means listening carefully, explaining benefits honestly, following through, and helping clients protect the people who depend on them.

Job Description Remote Sales Rep HMG Careers | Remote - Canada and United States Your ambition doesn't need an office. Build a sales career working from home. To succeed, you'll need to be organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members, veterans, and their families across Canada and the United States. You will be provided with leads, training, technology, and ongoing support. Your role is to connect with prospective clients, understand their needs, and help them select benefit programs designed to protect the people they care about. First-year earnings are estimated at $67,000 - $70,000, based on individual sales performance. What you'll do • Contact company-provided leads to schedule virtual benefit consultations., • Meet with prospective clients through Zoom., • Explain available benefit programs clearly and help clients make informed enrollment decisions., • Serve union members, veterans, working families, and members of established partner organizations., • Work with your regional manager to establish clear activity and performance goals. Why join us • 100% remote, work-from-home position, • No traditional cold calling, • Commission and bonus compensation, • Renewal commissions that can create long-term income, • Medical, dental, and prescription benefits, • Stock-option opportunities, • Comprehensive training and licensing support Who we're looking for You do not need previous insurance experience. Comprehensive training is provided. The candidates who really thrive in this role are coachable, dependable, and comfortable speaking with our clients. You may be a strong fit if you: • Communicate clearly in writing, over the phone, and through video meetings, • Enjoy helping people understand important financial and benefit decisions, • Can manage your own schedule and stay focused without constant supervision, • Have basic computer skills and are comfortable using Zoom, • Have sales, customer-service, hospitality, recruiting, or other people-facing experience Licensing and eligibility You must hold or be willing to obtain the life-insurance license required in your province or state. If you are not currently licensed, we will help you understand the licensing process and identify an appropriate solution. Applicants must be legally authorized to work in Canada or the United States. About HMG Careers HMG Careers hires insurance advisors working with agencies across Canada and the United States. Our advisors represent an established global brand and serve members of unions, veterans' organizations, and other partner groups. We believe good sales work begins with trust. That means listening carefully, explaining benefits honestly, following through, and helping clients protect the people who depend on them.

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Remote Insurance Agent HMG Careers | Remote - Canada and United States Your ambition doesn't need an office. Build a sales career working from home. To succeed, you'll need to be organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members, veterans, and their families across Canada and the United States. You will be provided with leads, training, technology, and ongoing support. Your role is to connect with prospective clients, understand their needs, and help them select benefit programs designed to protect the people they care about. First-year earnings are estimated at $67,000 - $70,000, based on individual sales performance. What you'll do • Contact company-provided leads to schedule virtual benefit consultations., • Meet with prospective clients through Zoom., • Explain available benefit programs clearly and help clients make informed enrollment decisions., • Serve union members, veterans, working families, and members of established partner organizations., • Work with your regional manager to establish clear activity and performance goals. Why join us • 100% remote, work-from-home position, • No traditional cold calling, • Commission and bonus compensation, • Renewal commissions that can create long-term income, • Medical, dental, and prescription benefits, • Stock-option opportunities, • Comprehensive training and licensing support Who we're looking for You do not need previous insurance experience. Comprehensive training is provided. The candidates who really thrive in this role are coachable, dependable, and comfortable speaking with our clients. You may be a strong fit if you: • Communicate clearly in writing, over the phone, and through video meetings, • Enjoy helping people understand important financial and benefit decisions, • Can manage your own schedule and stay focused without constant supervision, • Have basic computer skills and are comfortable using Zoom, • Have sales, customer-service, hospitality, recruiting, or other people-facing experience Licensing and eligibility You must hold or be willing to obtain the life-insurance license required in your province or state. If you are not currently licensed, we will help you understand the licensing process and identify an appropriate solution. Applicants must be legally authorized to work in Canada or the United States. About HMG Careers HMG Careers hires insurance advisors working with agencies across Canada and the United States. Our advisors represent an established global brand and serve members of unions, veterans' organizations, and other partner groups. We believe good sales work begins with trust. That means listening carefully, explaining benefits honestly, following through, and helping clients protect the people who depend on them.

Job Description Build a rewarding remote career helping individuals and families protect what matters most. Enjoy flexible scheduling, comprehensive training, qualified leads provided, and unlimited long-term earning potential through commissions, bonuses, and residual income. About the Opportunity We're seeking motivated professionals who want more than just another job. This is an opportunity to build a long-term career with a nationally recognized organization that promotes from within and rewards performance. Whether you're experienced in sales or simply coachable and driven to succeed, you'll receive the training, mentorship, and support needed to grow into leadership. Work 100% remotely while helping clients make important financial protection decisions that create real impact for their families. Role Overview As a Remote Insurance Representative, you'll meet virtually with individuals and families who have requested information about their benefits and protection options. You'll educate clients, recommend appropriate coverage, and guide them through the enrollment process while building long-term relationships that generate recurring income. Responsibilities Contact qualified leads to schedule virtual client appointments Conduct virtual benefit consultations and present customized protection solutions Guide clients through the enrollment process with professionalism and care Build lasting client relationships that support long-term retention Work closely with your manager through ongoing coaching and development Consistently improve your skills through training and mentorship Qualifications Required Laptop or desktop computer with a working camera Life insurance license or willingness to obtain one Basic computer proficiency and comfort working remotely Must reside in the United States or Canada Professional communication skills and a reliable internet connection Preferred Previous sales or customer service experience Strong interpersonal and relationship-building skills Coachable, self-motivated, and goal-oriented mindset Passion for helping others and delivering exceptional client experiences Compensation and Benefits Average first-year earnings: $69,000 through commissions and bonuses Long-term earning potential: Increased income through performance, client renewals, and leadership opportunities Commission-based compensation with residual income opportunities, stock options, and promotion-from-within career advancement. Key Benefits 100% remote work-from-home career Flexible scheduling within a career-focused environment High-quality leads provided - no cold calling friends or family Comprehensive medical, dental, and prescription benefits Unionized position with stock options Ongoing training, coaching, and mentorship from experienced leaders Leadership advancement and management opportunities Collaborative virtual team culture with ongoing recognition and support How to Apply If you're looking for a career that offers flexibility, purpose, and unlimited growth potential, we'd love to meet you. Apply today to begin the interview process and learn how you can build a successful career from home. Compliance Statement We are an Equal Opportunity recruiter and welcome applicants from all backgrounds without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We may use automated tools, including artificial intelligence (AI), to screen and assess candidates. These tools support and do not replace human decision-making. By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable data protection laws. Employment is commission-based. Contact us if you require accommodations during the application process.

Job Description Virtual Client Representative HMG Careers | Remote - Canada and United States Your ambition doesn't need an office. Build a sales career working from home. To succeed, you'll need to be organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members, veterans, and their families across Canada and the United States. You will be provided with leads, training, technology, and ongoing support. Your role is to connect with prospective clients, understand their needs, and help them select benefit programs designed to protect the people they care about. First-year earnings are estimated at $67,000 - $70,000, based on individual sales performance. What you'll do • Contact company-provided leads to schedule virtual benefit consultations., • Meet with prospective clients through Zoom., • Explain available benefit programs clearly and help clients make informed enrollment decisions., • Serve union members, veterans, working families, and members of established partner organizations., • Work with your regional manager to establish clear activity and performance goals. Why join us • 100% remote, work-from-home position, • No traditional cold calling, • Commission and bonus compensation, • Renewal commissions that can create long-term income, • Medical, dental, and prescription benefits, • Stock-option opportunities, • Comprehensive training and licensing support Who we're looking for You do not need previous insurance experience. Comprehensive training is provided. The candidates who really thrive in this role are coachable, dependable, and comfortable speaking with our clients. You may be a strong fit if you: • Communicate clearly in writing, over the phone, and through video meetings, • Enjoy helping people understand important financial and benefit decisions, • Can manage your own schedule and stay focused without constant supervision, • Have basic computer skills and are comfortable using Zoom, • Have sales, customer-service, hospitality, recruiting, or other people-facing experience Licensing and eligibility You must hold or be willing to obtain the life-insurance license required in your province or state. If you are not currently licensed, we will help you understand the licensing process and identify an appropriate solution. Applicants must be legally authorized to work in Canada or the United States. About HMG Careers HMG Careers hires insurance advisors working with agencies across Canada and the United States. Our advisors represent an established global brand and serve members of unions, veterans' organizations, and other partner groups. We believe good sales work begins with trust. That means listening carefully, explaining benefits honestly, following through, and helping clients protect the people who depend on them.

Job DescriptionJob Title: Certified Medical Coder Location: Remote Hire Type: Temp-to-Hire Pay Range: $23.00 - $25.30/hour Work Type: Full-time Work Model: Remote Work Schedule: Monday – Friday, 8am – 4:30pm EST Recruiter Contact: Amy Dugenske, ADugenske@imaginestaffing.net Karissa Lubberts, klubberts@imaginestaffing.net Luisa Beato, LBeato@imaginestaffing.net Nature & Scope:Positional Overview The Imagine Group is recruiting for a Certified Medical Coder on behalf of our client, a leading not-for-profit healthcare network serving Western New York, this organization provides comprehensive medical services through hospitals, outpatient centers, and long-term care facilities across the region. It is committed to advancing community health through innovation, education partnerships, and patient-centered care. In this role, you will be responsible for reviewing and accurately assigning diagnostic and procedural codes to patient records in compliance with ICD-10, CPT, and HCPCS guidelines. You will ensure proper documentation supports billed services, maintain regulatory compliance, and collaborate with providers and billing teams to resolve discrepancies. Attention to detail and knowledge of healthcare reimbursement processes are essential to support accurate claims submission and optimal revenue cycle performance. Role & Responsibility:Tasks That Will Lead to Your Success • Review E/M, diagnostic and procedural documentation and assign correct CPT and diagnosis codes., • Work with RCM team to identify patterns, trends and variations in coding and documentation practices., • Prepare documentation summary/findings to support development of corrective action plans., • Assist management team in the development of effective education programs for staff., • Provide on-going guidance to RCM team on the correct use of modifiers., • Assist RCM team with documentation required to appeal claims and overturn denials., • Assess claims to ensure adherence with payer guidelines., • Research and work collaboratively with clinic staff to capture all billing activities (e-bill management)., • This may require access to additional information systems (EMR or Data Warehouse)., • Respond to RCM team and vendors promptly to address information needed for claim resubmission and denial resolution., • Assist in the development of protocols and workflows to ensure correct billing and maximum reimbursement., • Maintain productivity and accuracy standards as determined by each division., • Deliver exemplary customer service in order to provide a positive experience across the organization., • Perform other duties assigned by management. Skills & ExperienceQualifications That Will Help You Thrive, • Current CPC, CCS, RHIA or RHIT certification required, associate’s degree or equivalent experience preferred., • 1-3 years of progressive coding experience within OBGYN coding required., • Working knowledge of anatomy, physiology and medical terminology required., • Experience working in EMR system preferred., • Ability to multi-task required, strong organizational skills., • Strong customer service and communication skills with ability to utilize computer programs.

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Oracle Developer Are you an experienced Oracle Developer who enjoys building, configuring, and supporting enterprise applications that power critical business operations? StaffBuffalo is working with a well-established and highly respected organization in the Buffalo area to hire an Oracle Developer, offering a salary range of $80,000-$105,000 plus bonus eligibility and a comprehensive benefits package. This role is open to remote candidates located in New York, Pennsylvania, or Ohio. This is an exciting opportunity to join a collaborative technology team supporting large-scale Oracle Fusion and Oracle Utilities platforms across multiple business functions. The Oracle Developer will play a key role in designing solutions, developing integrations, supporting system enhancements, and partnering with both technical and business stakeholders to ensure applications are reliable, scalable, and aligned with organizational goals. The ideal candidate brings strong Oracle application experience, excellent analytical abilities, and a passion for solving complex business challenges through technology. This position offers the opportunity to contribute to enterprise-wide initiatives, work alongside experienced professionals, and support systems that have a meaningful impact on daily operations. Responsabilities: • Configure, develop, and support Oracle Fusion and Oracle Utilities applications across multiple functional areas., • Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions., • Design, develop, and maintain Oracle integrations, extensions, reports, and data extracts as needed., • Support data conversion, validation, and reconciliation activities related to Oracle Fusion and Oracle Utilities modules., • Partner with data engineers and application architects to ensure solutions align with enterprise architecture and integration standards., • Troubleshoot and resolve application issues to ensure system reliability and performance., • Support system testing, user acceptance testing, post-implementation stabilization, and long-term technical documentation. Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field., • Minimum of 5 years of experience supporting enterprise application development or functional systems analysis., • Hands-on experience with Oracle Fusion, Oracle Utilities Cloud, or comparable enterprise ERP platforms., • Experience supporting configurations, extensions, integrations, reports, or data extracts for enterprise systems., • Strong analytical skills with the ability to translate business requirements into technical solutions., • Experience with HCM, customer platforms, billing, CRM, operations, asset management, or field service systems is preferred., • Strong documentation, troubleshooting, and cross-functional communication skills. Benefits: • Competitive salary of $80,000-$105,000 based on experience., • Annual cash bonus eligibility for exempt employees., • Comprehensive medical, prescription, dental, and vision coverage., • 401(k) with company match and a company-funded retirement savings account., • Remote or hybrid work schedule, paid time off, paid company holidays, and parental leave., • Tuition reimbursement and professional development support., • Life insurance, long-term disability insurance, flexible spending account, and charitable giving programs. The advertised pay range represents what we believe, at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service. #INDSBHIGH

Job DescriptionJob Title: Technical Engineer III Location: Buffalo, NY Hire Type: Contingent Pay Range: $70.00/hour Work Type: Full-time Work Model: Remote Work Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Brian Fesmire | bfesmire@imaginegroup.com Nature & Scope:Positional Overview The Imagine Group is recruiting for a Technical Engineer III on behalf of our client, a leading financial institution in Buffalo, New York, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth In this role, you will be responsible for designing, implementing, and supporting complex technical systems and infrastructure to ensure reliable and secure operations. You will collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and develop scalable solutions that align with organizational and regulatory requirements. This position also involves evaluating new technologies, providing technical guidance, and contributing to ongoing system improvements and project initiatives. Role & Responsibility:Tasks That Will Lead to Your Success • Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization., • Responsibilities may include infrastructure review, implementation, and design, creation of support and architectural documentation, standards, policies, analysis, and testing., • Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements., • Coordinate vendor interactions and/or vendor resources as needed., • Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff., • Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis., • Follow and promote use of industry with the best practices, standards and procedures., • Maintain a strong aptitude and working knowledge of Bank applications, systems, development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Promote an environment that supports diversity and reflects the Bank brand., • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties as assigned. Skills & ExperienceQualifications That Will Help You Thrive, • Combined minimum of 6 years higher education and/or work experience in systems design, management and/or architecture., • Check Point Firewall Rule Building., • General Firewall and Networking Experience., • Ability to trace data flows and read packet captures to facilitate troubleshooting. Education & Experience Preferred, • Bachelor’s degree in computer science or computer engineering., • Minimum 6 years professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications., • Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches., • Advanced technical skills., • Advanced analytical skills., • Advanced troubleshooting skills., • Advanced problem-solving skills., • Advanced knowledge and advanced expertise in industry and/or vendor technologies., • Able to solicit, gather, document, and analyze system specifications and requirements., • Ability to work independently and collaboratively with others in team environment., • Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group sizes., • Understanding of how supported technologies interact with other systems and services., • Excellent written and verbal communication skills., • Effective influencing skills., • Process-oriented., • Logical thinker., • Strong knowledge of server/client and virtual technologies., • Adaptable., • Able to learn quickly in a rapid pace environment.

Job Description We are seeking a dedicated Billing Specialist to join our fast-growing organization. As a Billing Specialist you will help ensure accurate and timely processing of medical claims. If you’re detail-oriented and thrive in a fast-paced environment, this is the perfect opportunity to apply your billing expertise. Be part of a supportive team where your work directly impacts efficiency, revenue, and patient satisfaction! Grider Support Services is excited to welcome dedicated professionals with a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Candidates with prior billing experience in Radiology and/or Anesthesiology are strongly encouraged to apply, as this specialized experience may qualify candidates for compensation toward the higher end of the posted salary range. Pay Range: $22.40 to $29.00 hourly* Department: Revenue Cycle Management Location: North Union Road Williamsville, NY Position Type: Full-time, First Shift, M-F - 4 days a week remote, 1 day in-office Why Grider Support Services? • Work-Life Balance: Enjoy a schedule with no nights or weekends, that allows you to work 4 days a week remote., • Comprehensive Benefits: Rich medical, dental, vision package with a 100% employer funded HRA!, • Generous Paid Time Off: 10 paid holidays, plus PTO and a sick bank., • Secure Retirement: 401(k) plan with a 3% match., • Peace of Mind: Employer paid life insurance policy and other voluntary life insurance offerings., • Extra Perks: Exclusive deals, discounts, and more Essential Duties and Responsibilities: • Review and process patient medical records to ensure accuracy in charge posting and billing., • Maintain knowledge and experience in utilizing CPT and ICD-10 coding systems to assign appropriate codes for procedures and diagnosis ensuring adherence with payer guidelines., • Prepare and submit claims to insurance companies for processing including batch transmission reconciliation process., • Communicate with healthcare providers, patients, and insurance companies regarding billing inquiries., • Maintain up-to-date knowledge of medical billing systems and practices., • Ensure compliance with all relevant laws and regulations related to medical billing and reimbursement., • Collaborate and maintain a positive rapport with medical office staff to resolve any discrepancies or issues related to billing., • Maintain knowledge and understanding of medical insurance programs and coverage offered under the various plans., • Research and work collaboratively with medical office staff to capture all billing activities (e-bill management). This may require access to additional information systems (EMR or Data Warehouse), • Contact patients and/or provider offices directly to secure current and accurate insurance information and provide guidance to patients on policy terms., • Respond to the revenue cycle management team and external vendors promptly to address information required for claim resubmission and denial resolution., • Assist in the development of protocols and workflows to ensure correct billing and maximum reimbursement., • Maintain understanding of payer websites and content for eligibility purposes and navigation of Practice Management integrated eligibility module. Qualifications: • High School Diploma or GED, required, • 3-4 years’ experience in medical billing, required, • Basic knowledge of ICD-10 and CPT Codes, required, • Certificate from technical school in Medical Billing, preferred, • Understanding of Revenue Cycle Management, preferred, • Ability to multi-task with accuracy required, strong organizational skills., • Strong customer service and communication skills with ability to utilize computer programs. Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. • The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

Job DescriptionJob Title: Manufacturing Supervisor – 2nd Shift Location: Buffalo, NY Hire Type: Direct Hire Pay Range: $74,000–$88,000/year Work Model: 100% Onsite Schedule: Monday – Friday, approximately 3:15 PM–11:45 PM Recruiter Contact: Samantha Marranca | smarranca@imaginegroup.com This is a salaried, non-remote position. The current second-shift team is approximately 11 assembly technicians. Rotating Saturday coverage may be required, typically for approximately six hours and roughly one Saturday per month or less. Nature & Scope:Positional Overview Our client is seeking a 2nd Shift Manufacturing Supervisor to lead manufacturing teammates in a highly customized production environment. The supervisor is responsible for meeting production targets and quality standards while ensuring manufacturing processes operate safely, efficiently, and on schedule. The role combines hands-on floor leadership with administrative and systems responsibilities. The supervisor will oversee assembly technicians, manage staffing and workflow, coach and develop team members, address performance issues, and coordinate the handoff and flow of work across shifts. Candidates should be comfortable working with ERP systems, spreadsheets, reports, and other business applications in addition to maintaining a visible leadership presence on the manufacturing floor. Role & Responsibility:Tasks That Will Lead To Your Success • Supervise and coordinate daily activities of second-shift manufacturing teammates, including task assignments and adherence to production schedules., • Coach, develop, and cross-train team members while setting clear performance expectations and providing ongoing feedback., • Develop standard work and ensure employees are properly trained and consistently follow established processes., • Address performance and personnel issues, including formal coaching and disciplinary action when necessary, in partnership with Human Resources., • Participate actively in problem solving and respond to operational issues as they arise on the manufacturing floor., • Assist with production schedules, workflow plans, staffing levels, and re-promise dates to support on-time delivery., • Coordinate with first-shift leadership and other departments to ensure an effective handoff and continuity of production., • Lead lean manufacturing practices including 5S, Daily Management, Visual Management, and variation-reduction techniques., • Use ERP systems, spreadsheets, and reports to monitor operations, labor, staffing, and production activity., • Maintain an effective working relationship with the union and follow the collective bargaining agreement., • Support payroll-related activities, time-off requests, training records, customer complaint feedback, and required manufacturing documentation. Required Experience, • Prior experience leading teams or supervising employees in a manufacturing or production environment., • Strong people-management skills with the ability to coach, hold employees accountable, and address issues directly., • Manufacturing aptitude and the ability to learn a highly customized engineered product environment., • Strong computer skills, including comfort with ERP systems, spreadsheets, reporting, and Microsoft Office/Office 365 applications., • Excellent communication skills and the ability to work effectively with a diverse workforce., • Strong sense of urgency with the ability to manage multiple priorities in a fast-paced production environment., • Bachelor’s degree, preferably in engineering, or equivalent applicable experience., • Ability to meet U.S. export control requirements (ITAR/EAR) for access to technical data. Preferred Qualifications, • Experience supervising assembly technicians or similar skilled manufacturing employees., • Experience working in a union manufacturing environment., • Exposure to lean manufacturing, 5S, visual management, continuous improvement, and production performance metrics., • Experience with custom-engineered, aerospace, or other technical manufacturing products. Team & Environment, • Leads the second-shift assembly team, currently approximately 11 employees., • Works closely with production leadership, first-shift supervision, Human Resources, engineering, quality, and supporting departments., • Onsite manufacturing environment with direct responsibility for floor leadership as well as ERP/reporting responsibilities., • Rotating Saturday overtime coverage is shared among supervisors.

Job DescriptionDescription: JOB SUMMARY Reporting directly to the President of Murphy and Nolan, the Quality Manager is responsible for the Responsible for the Quality Management System and supporting Quality Control functions for Murphy and Nolan Inc. and serves as the Management Representative with authority and responsibility as defined in AS9100. Responsible for the coordination of all QMS related functions along with implementation of Lean and 5-S initiatives and projects. This individual is responsible for upholding the profitability and values of an organization by designing and implementing systems and processes to improve quality, productivity, and efficiency across all areas of the business. This role performs management of key performance metrics; investigation of quality issues; and development. improvement and implementation of systems, procedures, and methods. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Provide leadership for the Quality Management System (QMS) and maintain certifications / approvals in accordance with AS9100 by continuously evaluating and improving the QMS processes, procedures, and documentation in support of ever-changing business strategies and customer/industry requirements and expectations., • Perform duties as the Management Representative with authority and responsibility as defined in AS9100, including timely responses and status updates (internal and external), • Provide proactive identification of opportunities for process improvement. Works closely with management to inspect quality and prioritize opportunities for improvement. Assists management in understanding bottlenecks and inconsistencies., • Effectively manage the Quality functions by providing high quality products and compliant data items to customers within scheduled dates; ensuring compliance to customer and industry requirements; and developing cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes)., • Monitor and support all functions of the QMS function., • Formulate, document, and maintain quality control standards and on-going quality control objectives., • Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements., • Provide Quality support to the organization with respect to contract/requirement review and planning, external customer/agency audits, visits, program reviews, source inspections, product/process development activities, Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects and track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc. and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction., • Team with Purchasing to address supplier quality issues and to improve incoming material quality., • Effectively manage QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc. Take personal ownership of internal and vendor issues; and support external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment., • Travel to other sites to support them and prospects to generate additional business when appropriate., • Create and direct environmental test functions and applications., • Provide, as requested, budgetary guidance and input via annual standards reviews and department budgets., • Perform related duties as requested to meet department and/or company objectives., • Regular and reliable attendance is a requirement of employment Requirements: QUALIFICATION STANDARDS • B.S. degree and/or equivalent of 5 years related experience/education combination., • Full understanding of QMS standard required. AS9100 standard knowledge is desired., • Technical literacy, problem solving and critical thinking skills., • Project Management and organizational skills, • In depth knowledge of quality systems, policies and procedures and the ability to apply that knowledge towards the interpretation of customer requirements., • Able to juggle multiple tasks and make quality decisions without negative impact on others., • Proficient and effective in leading others in root cause corrective action analysis., • Diverse knowledge of inspection control methods, techniques, and standards., • Capable of developing and executing effective plans; identifying obstacles and countermeasures as well as communicating effectively to achieve individual and group goals., • Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license with eligibility to drive a company vehicle, meeting insurance coverage acceptable to the company’s insurance carrier with ability to travel on a regular basis including before/after normal work hours. (Use of company vehicle provided.), • Strong computer skills with proficiency in the use of an ERP System and Office365 Suite., • Ability to communicate effectively (professionally) with both internal and external contacts., • Strong interpersonal, organization, follow-up, and communication skills, • Work information is limited to US persons. SUPERVISORY RESPONSIBILITIES • This role does not have any direct supervisory responsibilities. ACCOUNTABILITIES • Full accountability in role of the Management Representative with authority and responsibility as defined in AS9100., • Contribute to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner., • Follow all Company safety policies and procedures as set forth in the Employee Handbook, Safety requirements and any local regulations. EQUIPMENT, MACHINES AND SOFTWARE USED: • Ability to operate a telephone, cell phone, photocopier, calculator, and computer to send/receive email messages, post information to computer software including an ERP System and Microsoft Outlook365 Suite., • You must wear appropriate personal protective equipment including safety shoes, gloves, and safety glasses when performing certain job duties. MENTAL AND VISUAL REQUIREMENTS • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading., • Visual acuity, with or without corrective lens. PHYSICAL ACTIVITIES AND REQUIREMENTS • frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to utilize visual acuity when performing inspection activities on work products as necessary., • Visual acuity, with or without corrective lens, to pass Jaeger Vision Exam., • Travel is required on an as needed basis to travel to other company site locations or as needed for other company business with ability to drive company provided vehicle between the Syracuse, Rochester, and Buffalo facilities. ENVIRONMENTAL CONDITIONS • Work involves minimal exposure to unusual elements, such as temperature changes, outdoor exposure to weather conditions, fumes, odors, gases, mists, and/or smoke, oils and/or lubricating fluids. (SDS sheets on file and available for review.), • Some work in an office setting (on site and/or remote), but some work environments involve exposure to physical risks, such as operating dangerous equipment and proximity to moving mechanical parts., • Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to move objects. COMPENSATION • The salary range is the governmental minimum exempt salary level up to $90,000/year, plus established performance incentive per established goals and additional discretionary incentive. EMPLOYER'S DISCLAIMER • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities., • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion., • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job DescriptionDescription: Support People. Strengthen Processes. Make Every Employee Interaction Count. Are you a detail-oriented HR professional who enjoys helping employees navigate benefits, payroll, leaves of absence, and HR processes with clarity and care in Buffalo, NY? Fisher Associates is seeking a Benefits & Payroll Administrator to support the administration of our benefits, leave, payroll, and HRIS processes while delivering high-quality employee experience. This role serves as a subject matter resource to employees, managers, benefits vendors, and third-party administrators; interprets plan documents, policies, and regulatory requirements; recommends process improvements; and exercises discretion and independent judgment in administering and resolving benefit, leave, payroll, life event, and engagement programs to drive accuracy, compliance, and a seamless employee experience. About Fisher Associates At Fisher Associates, we are a multidisciplinary design services firm with nine locations nationwide. Our services span civil/site engineering, transportation engineering, landscape architecture, planning, environmental services, land surveying, GIS, construction inspection, precast, and construction engineering—each offering opportunities to shape communities and improve lives. What You Will Do Summary The primary duty of this position is the administration, interpretation, coordination, and continuous improvement of company benefits, leave, payroll, and other HR operations programs directly related to Fisher Associates’ operations. The role works under general supervision and regularly exercises discretion and independent judgment on matters of significance, including benefit eligibility, leave coordination, payroll-related issue resolution, compliance documentation, vendor escalation, and process improvement recommendations. Benefit and Leave Administration • Administer employee benefit programs, including medical, dental, vision, FSA, 401(k), life, disability, wellness, and related offerings., • Conduct new hire benefits orientations, educating employees on benefit offerings, deductions, timekeeping, and payroll timelines., • Serve as a primary point of contact for employee benefits, payroll, leave, and life event questions, providing clear, timely guidance with professionalism, empathy, and confidentiality., • Administer benefit enrollments, qualifying life events, status changes, and employee updates in accordance with plan rules, company procedures, and regulatory requirements., • Interpret benefit plan rules and company policies to evaluate employee eligibility, qualifying life events, enrollment changes, and benefit issues; determine next steps and escalate complex matters when needed., • Maintain accurate employee, payroll, benefits, leave, and HRIS records while protecting sensitive and confidential information., • Lead key components of annual open enrollment, including communications, system updates, employee education, vendor coordination, and follow-up support., • Administer and coordinate employee leave programs, including FMLA, PFML, disability, parental leave, and company-specific leave policies., • Partner with HR, managers, employees, and third-party vendors to ensure timely, accurate, and compliant leave processing and return-to-work coordination., • Collaborate with vendors, brokers, carriers, and internal stakeholders to resolve employee questions, reconcile information, and support high-quality service delivery., • Administer employee separation paperwork, related processes, and conduct exit interviews with employees., • Analyze and process benefit invoices, enrollment records, payroll deductions, carrier files, and vendor reports to identify discrepancies, independently resolve issues, and recommend corrective action., • Assist in the coordination of company-wide engagement events. Payroll Administration • Analyze employee changes, wage calculations, deductions, leave impacts, timekeeping issues, and payroll reports; independently identify discrepancies and make corrections before payroll finalization., • Investigate and resolve complex payroll-related issues involving employee status changes, deductions, leave payments, benefit continuation, retroactive adjustments, and compliance-sensitive wage-and-hour considerations., • Partner with Accounting to resolve payroll discrepancies and conduct regular audits and reconciliations, ensuring accuracy and compliance., • Coordinate with Accounting on year-end payroll processes, including W-2 review and distribution. Compliance & Process Improvement • Lead assigned projects related to benefits, payroll coordination, leave administration, HRIS optimization, compliance reporting, vendor transitions, open enrollment, and process documentation., • Design, update, and maintain standard operating procedures, employee-facing guidance, and internal workflows for benefits, leave, payroll coordination, and other related HR operations activities., • Evaluate recurring issues and recommend changes to policies, procedures, vendor processes, or system improvements to reduce compliance risk, improve employee experience, and strengthen operational efficiency., • Ensure compliance with applicable federal, state, and local regulations, labor laws, and internal policies; identify compliance risks or process gaps and recommend corrective action to HR leadership., • Respond to Department of Labor, state unemployment, employment verification, and other required reporting or information requests, as appropriate., • Partner with internal and external stakeholders to support audits, benefit renewals, software integrations, and process enhancements., • Manage sensitive information with a high level of confidentiality and professionalism., • Perform other duties as assigned.Requirements: What You Bring • 5+ years of progressively responsible experience in benefits, leave administration, and payroll coordination, preferably in a multi-state environment., • Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field preferred; or equivalent combination of education and experience., • Demonstrated ability to interpret and apply benefit plan documents, leave laws, wage-and-hour requirements, payroll and timekeeping procedures, and HR policies to varied employee situations., • Experience independently resolving benefits, leave, payroll, HRIS, and employee-service issues using sound judgment, discretion, and confidentiality., • Ability to analyze data, identify discrepancies or compliance risks, recommend corrective action, and communicate practical solutions to employees, managers, vendors, and HR leadership., • Familiarity with federal, state, and local employment, payroll, wage-and-hour, leave, and benefits compliance requirements., • Experience using HRIS, payroll, benefits, or timekeeping systems; Paylocity and/or Deltek Vantagepoint experience is a plus., • Strong attention to detail, accuracy, follow-through, and ability to work with time-sensitive and confidential information., • Excellent communication and customer service skills with the ability to explain complex benefits, payroll, and leave information clearly and professionally., • Deliver high-quality, accurate work using sound judgment, critical thinking, and strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment., • Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams., • Demonstrated commitment to building trusting relationships through collaboration, integrity, respect, confidentiality, and continuous improvement., • Curious and improvement-minded, with a willingness to embrace feedback and seek better solutions for employees and internal partners. Why You Will Love Working at Fisher • You are empowered to achieve exceptional results through collaboration and ownership., • Your voice matters in our inclusive culture, where accessible leadership welcomes ideas and feedback., • Your growth is our priority, supported by clear career paths, career discussions, and tuition assistance., • You thrive in a culture that keeps work fun and fosters a relaxed, easy-going atmosphere., • Your journey is supported by a collaborative environment that promotes mentorship and ongoing learning., • Your success is supported by a flexible work environment that helps you thrive professionally and personally. What We Offer Your Impact Matters, Your Career Thrives. In the Benefits & Payroll Administrator role, you will help employees feel informed and supported while strengthening the processes that keep HR, benefits, leave, and payroll operations running smoothly. We offer competitive salaries and benefits, including: • Medical, Dental & Vision Insurance, • 401(k) Plan, • Company-paid Life and Disability Insurance, • Hybrid Remote Work Schedule, • Generous PTO and Paid Holidays, • Work-Life Balance, • Shareholders Program, • Professional Development Opportunities and Reimbursement, • Supplemental voluntary benefits designed to support total well-being and financial security, • Opportunities to engage with employee groups focused on community, inclusion, and employee voice Salary Range: Annualized salary of $65,000–$78,000 Actual compensation may vary based on relevant experience, qualifications, education, and other job-related factors. The salary range is not necessarily reflective of actual total compensation that may be earned, nor does it promise any specific pay for any specific employee. The salary range excludes the monetary value of benefits. Equal Employment Opportunity Statement Fisher Associates is committed to fostering a diverse and inclusive workplace where all individuals are respected, valued, and empowered to thrive. We do not discriminate on the basis of any protected status under federal, state, or local law. #LI-Hybrid #LI-DNP

Job DescriptionJob Title: Software Engineer III Location: Buffalo, NY Hire Type: Contingent Pay Range: $70.00/hour Work Type: Full-time Work Model: Remote Work Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Samantha Marranca | smarranca@imaginegroup.com Nature & Scope:Positional Overview Imagine Staffing is recruiting for a Software Engineer III on behalf of our client, a leading financial institution in Buffalo, NY, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth. In this role, you will be responsible for providing designs, specifies information systems solutions and the highest-level technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for critical components and major modifications effectively using analytical and technical skills, available technology and tools in the evaluation of client requirements and processes. Provides solutions that are technologically sound. Often directs and monitors the activities of less experienced personnel. Role & Responsibility:Tasks That Will Lead to Your Success • Complete and oversee the most complex systems analysis, design and development efforts., • Play a key role as a leader and individual contributor on complex projects., • Provide the highest level analytical consulting and leadership in identifying and implementing new uses of information technologies to assist the client areas and Bank in meeting their short-term business goals and long-term strategic objectives., • Direct and monitor less experienced resources and coordinate development tasks for any scope project., • Prepare and manage the technical component of project plans., • Confer with other Development, operations staff and Technology staff in overall systems development direction from technical analysis to user acceptance testing., • Prepare and review test data and execute detailed test plans. Complete any required debugging., • Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications and platforms., • Prepare thorough, clear technical and functional specifications and update systems documentation., • Prepare charts, tables and diagrams to assist in analyzing problems. Review documentation prepared by less experienced staff., • Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project., • Maintain efficient operation and effectiveness of supported applications., • Recommend new technology, policies or processes to benefit the organization and improve deficiencies. Lead or participate in technical evaluations of vendor software., • Follow and promote use of development standards and procedures., • Maintain high level of technical aptitude and expert working knowledge of the supporting application(s), development environments and the supported client environment., • Assist in developing expense and capital budgets., • Monitor employee performance and may prepare annual appraisals., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Promote an environment that supports diversity and reflects the brand., • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities. Skills & ExperienceQualifications That Will Help You Thrive, • Minimum of an Associates degree and 6 years systems analysis/application development experience, or in lieu of a degree, a combined minimum of 8 years higher education and/or work experience, including a minimum of 6 years systems analysis/application development experience.

Job DescriptionDescription: Are you a reliable and organized professional who enjoys helping operations run smoothly and supporting students in a professional environment? At 160 Driving Academy, we are hiring Campus Coordinators to support daily branch operations, maintain a clean and organized campus environment, and assist students and visitors at the branch level. With 90+ locations across 32 states, 160 Driving Academy helps thousands of students each year begin careers in trucking. The Campus Coordinator plays an important role in ensuring the branch is prepared, operational, and ready for students each day. Responsibilities • Open and close the branch each day., • Maintain a clean, organized, and professional environment for students and visitors., • Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin., • Support classroom operations so instructors and students can focus on learning., • Greet walk-in students and visitors and answer basic questions., • Connect prospective students with the Admissions Advisor team when needed., • Complete administrative and clerical tasks assigned by corporate leadership., • Assist with compliance paperwork, reporting, and recordkeeping., • Test phone systems, website links, and student-facing processes when requested., • Track tasks, updates, and branch issues accurately and on time., • Escalate equipment, facility, or operational concerns to the appropriate department., • Support a professional and welcoming campus environment. Preferred Qualifications • Experience in retail, hospitality, front-desk, office coordination, or administrative roles., • Experience opening and closing a business location., • Familiarity with Salesforce, Outlook, and standard office systems., • Experience with clerical, operational, or compliance-related work., • Bilingual English and Spanish is helpful but not required. What We Offer • Hourly pay based on experience and state requirements., • Comprehensive benefits package for full-time team members., • Consistent onsite work schedule., • Training and onboarding to support your success in the role., • Career growth opportunities within 160 Driving Academy., • An opportunity to make a direct impact by supporting students and daily branch operations. At 160 Driving Academy, we are committed to creating a professional and supportive learning environment where students can focus on building successful careers in trucking. Apply today to start your career as a Campus Coordinator. Equal Opportunity Employer Statement 160 Driving Academy is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. Top of Form Bottom of Form Requirements: • High school diploma or GED required., • Strong organizational skills and attention to detail., • Reliable attendance and punctuality., • Customer-service mindset with strong communication skills., • Comfortable using laptops, video conferencing systems, and basic technology platforms., • Ability to maintain a clean and organized branch environment., • Ability to follow direction and complete administrative tasks accurately., • Comfortable interacting with adult learners and career-change students.

Job Description Employment Opportunity Information & Referral Specialist Job Description: VIA is seeking Information & Referral Specialists interested in working approximately 20 hours per week. Applicants should have availability to work within one or more of the following scheduling windows: • Monday–Friday: 7:00 a.m.–11:00 a.m., • Monday–Friday: 12:00 p.m.–4:00 p.m. This position works in a remote capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data. While the primary scheduling needs are outlined above, applicants should be prepared to maintain reasonable flexibility in their availability and schedule to help support the needs of our 24-hour, 7-day-a-week call center operations. Essential Functions: • Answer and document all incoming calls in accordance with Contact Center procedure, • Manage call volume in a timely and efficient manner, • Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services, • Schedule appointments for agency programs and collect necessary caller information, • Complete follow ups and log calls in accordance with Contact Center procedure, • Uphold quality assurance goals Competencies: • Proficient in the use of Microsoft Office Suite, • Demonstrate excellent internal and external customer service, • Effectively work with individuals of diverse backgrounds, • Comfortable communicating with individuals in crisis or experiencing high levels of stress, • Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues, • Adapt communication style depending on assigned duty, • Maintain confidentiality and professionalism in a fast-paced environment, • Demonstrate independent thinking and problem solving, • Demonstrate detail orientation in completion of duties, • Demonstrate patience, flexibility, and active listening, • Effectively communicate with colleagues, customers, vendors and/or outside agencies, • Achieve results independently and work well as part of a team, • Maintain a calm, sensitive demeanor in an actively changing work environment Qualifications: • High School diploma or equivalent, • Two years of experience in customer service, Contact Center or human services, • Must be live in the one of the following states: New York, Pennsylvania, North Carolina, South Carolina, • Ability to provide documentation of legal blindness preferred but not required VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.

Job DescriptionJob Title: Product Owner II Location: Remote Hire Type: Contingent Pay Range: $70.00/hour Work Type: Full-Time Work Model: Remote Work Schedule: Monday - Friday, 8am – 5pm Recruiter Contact: Amanda Neudeck | 716.256.1290| aneudeck@imaginegroup.com Nature & Scope:Positional Overview The Imagine Group is recruiting for a Product Owner II on behalf of our client, a leading financial organization. This role supports a large-scale cloud modernization initiative focused on enhancing and migrating enterprise applications to modern cloud technologies. This resource will contribute to the design, development, and implementation of full-stack solutions while collaborating with engineers, product partners, and Agile team members to deliver scalable, high-quality applications. In this role, you will be responsible for serving as owner of a large product or set of products by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. Product Owner II defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration. In addition, the Product Owner II plays a key role in the company's strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team. Role & Responsibility:Tasks That Will Lead to Your Success: • Build and own the large product or set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders. Prioritize the backlog(s) based on the overall product vision and strategy., • Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy., • Write user stories and groom the backlog in partnership with the team. Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD)., • Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products., • Participate in all team activities and ceremonies., • Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer., • Understand and engage with your customers., • Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. Due to the scope of these product(s), these efforts are often more complex., • Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs., • May act on behalf of the Senior Product Owner as required by absence., • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Promote an environment that supports diversity and reflects the brand., • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties as assigned. Skills & ExperienceQualifications That Will Help You Thrive, • Bachelor’s degree and a minimum of 6 years business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years higher education and/or work experience, including a minimum of 6 years business, analytical, technical and/or product experience., • Customer Journey Mapping, • Project Management and Requirements gathering, • User story and feature writing Education and Experience Preferred:, • Prior experience prioritizing competing priorities and quickly changing landscape., • Prior experience actively seeking out multiple opinions yet making independent decisions and influencing positive outcomes.

Job Description**Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau’s Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: • The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work, • The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives., • Ensure effective decisions are made in the best interest of the client requirements and expectations., • Demonstrates the right judgment that is within authority and scope of work, • Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable, • Resolve complex issues, • Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe., • Skip-Tracing – to assist in locating & contacting consumers and businesses, • Meet daily, weekly and monthly goals as set by management at ConServe., • Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management., • Achieve a high level of resolution with a compliant and customer centric approach, • Record Maintenance – proper management & updating of system to maximize contacts, • Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: • Other duties as assigned Education Requirement: • High School Diploma or GED, • Associates or Bachelor’s Degree preferred Skills/ Requirements: • One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection., • Consistent, proven twelve-month performance history., • Documented successful debt collection performance records, • The ability to work onsite three days per week and can work remotely the remaining two days., • Current or recent student loan debt collection experience preferred., • Business to Business asset recovery, sales, marketing or other B2B related skills preferred, • Strong organizational and time management skills., • Attention to detail., • Ability to act independently to resolve problems., • The ability to work the required scheduled shift., • Fluent in conversational English and ability to proficiently read and write English, • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution, • Intermediate Computer skills to document calls and navigate software packages, databases and the internet., • Ability to work in a positive, collaborative manner with coworkers, • Ability and history of maintaining confidentiality and high level of trustworthiness., • Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment., • Ability to obtain and maintain Government Security Clearance., • Ability to obtain and maintain State Collections Licensure, • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States., • No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. • Occasionally lift and/or move up to 25 pounds., • Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift), • Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift), • Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.com. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

Job Description About the Project TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities. This role is ideal for someone with strong communication and organizational skills who enjoys networking and working with people. Success in This Role A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions. What You Will Do: • Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources., • Build and maintain relationships with community leaders and business representatives., • Recruit groups of participants who meet the project requirements., • Explain the project scope, participation process, compensation, and expectations to potential participants., • Coordinate participant schedules and ensure recording sessions are properly organized., • Act as the main point of contact between participants and the TSMG operations team., • Track participant progress and maintain accurate recruitment and attendance records., • Help resolve participant questions or logistical issues throughout the project., • Ensure all participants receive and complete the required onboarding information and documentation., • Support participant retention by maintaining regular communication and engagement., • Report recruitment progress and project updates to the TSMG team.Requirements, • Excellent communication and interpersonal skills., • Comfortable reaching out to businesses, organizations, and community groups., • Strong organizational and time management skills., • Ability to coordinate multiple participants and schedules simultaneously., • Confident using email, spreadsheets, messaging applications, and online meeting tools., • Basic English communication skills (additional local language proficiency is required for your market)., • Self-motivated and able to work independently., • Reliable internet connection and access to a computer or smartphone., • Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required.Preferred Background Experience in one or more of the following areas is considered an advantage: • Recruitment or talent acquisition, • Community management, • Sales or business development, • Customer success or customer support, • Event coordination, • NGO or volunteer coordination, • University or student organization leadershipWhat Makes a Great Candidate, • Enjoys meeting new people and building professional relationships., • Persuasive and confident communicator., • Well connected within local communities or business networks., • Highly organized and dependable., • Able to motivate participants and maintain engagement throughout the project., • Problem solver with a proactive attitude.Working Conditions, • Flexible, project-based engagement., • Remote work with occasional local meetings or visits to partner organizations if required., • Flexible working hours based on recruitment goals and participant availability., • Training and onboarding provided by TSMG before project launch. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description About defi SOLUTIONS: defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. What is in it for You? • Paid Training, • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance, • Tuition Reimbursement, • Day One - Comprehensive Benefits Package, • We encourage your individual growth and look to promote within! Position Summary The Account Recovery Specialist is responsible for supporting customers through early-stage account recovery while delivering a professional, respectful, and solutions-focused customer experience. This role involves assisting customers with account questions, payment support, due dates, payoff information, account updates, and repayment options. This position is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced contact center environment, and helping customers identify options to bring their accounts current. Duties and Responsibilities • Provide customer support for payment questions, due dates, payoff information, and account updates., • Process ACH requests and provide accurate payoff quotes., • Assist customers with early-stage account recovery for accounts 1–45 days past due., • Discuss repayment options and help set up payment arrangements when appropriate., • Review account information and document updates accurately., • Use skip tracing tools to locate and update customer information., • Maintain professionalism, empathy, and compliance during all customer interactions., • Meet quality, adherence, and efficiency expectations in a high-volume contact center environment. Required Qualifications: • High School Diploma or GED, • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center, • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely, • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. Preferred Qualifications • Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support, • Experience working with customers in sensitive or high-stress situations, • Ability to remain calm, professional, and solutions-focused, • Strong attendance, reliability, and productivity history, • Experience meeting performance metrics in a contact center environment Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Job Description Remote Business Development Representative HMG Careers | Remote - Canada and United States Your ambition doesn't need an office. Build a sales career working from home. To succeed, you'll need to be organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members, veterans, and their families across Canada and the United States. You will be provided with leads, training, technology, and ongoing support. Your role is to connect with prospective clients, understand their needs, and help them select benefit programs designed to protect the people they care about. First-year earnings are estimated at $67,000 - $70,000, based on individual sales performance. What you'll do • Contact company-provided leads to schedule virtual benefit consultations., • Meet with prospective clients through Zoom., • Explain available benefit programs clearly and help clients make informed enrollment decisions., • Serve union members, veterans, working families, and members of established partner organizations., • Work with your regional manager to establish clear activity and performance goals. Why join us • 100% remote, work-from-home position, • No traditional cold calling, • Commission and bonus compensation, • Renewal commissions that can create long-term income, • Medical, dental, and prescription benefits, • Stock-option opportunities, • Comprehensive training and licensing support Who we're looking for You do not need previous insurance experience. Comprehensive training is provided. The candidates who really thrive in this role are coachable, dependable, and comfortable speaking with our clients. You may be a strong fit if you: • Communicate clearly in writing, over the phone, and through video meetings, • Enjoy helping people understand important financial and benefit decisions, • Can manage your own schedule and stay focused without constant supervision, • Have basic computer skills and are comfortable using Zoom, • Have sales, customer-service, hospitality, recruiting, or other people-facing experience Licensing and eligibility You must hold or be willing to obtain the life-insurance license required in your province or state. If you are not currently licensed, we will help you understand the licensing process and identify an appropriate solution. Applicants must be legally authorized to work in Canada or the United States. About HMG Careers HMG Careers hires insurance advisors working with agencies across Canada and the United States. Our advisors represent an established global brand and serve members of unions, veterans' organizations, and other partner groups. We believe good sales work begins with trust. That means listening carefully, explaining benefits honestly, following through, and helping clients protect the people who depend on them.

Job DescriptionU.S. Commercial Leader – Freight Brokerage Location: Remote (United States) – Preference for major freight markets such as Tampa, Chicago, Dallas, Houston, Jacksonville, Buffalo, or other strategic logistics hubs. The company is flexible and is willing to build its first U.S. office around the right individual. Reports To: President Compensation • Base Salary: $100,000–$125,000 (flexible for exceptional talent), • Commission: 10% of Gross Margin from Dollar One, • Opportunity to transition to a higher full-commission compensation model as production grows, • Full Benefits, • Long-term leadership opportunityCompany Overview Our client is one of Canada's fastest-growing privately owned freight brokerages. Founded in 2009, the company has grown to approximately $75–80 million CAD in annual revenue, with three Canadian offices and a team of approximately 40 employees. Their growth has been fueled by exceptional customer service, strong technology, disciplined operations, and an outstanding reputation throughout Canada. The company specializes in: • Truckload, • Cross-Border Transportation, • LTL, • Canadian Domestic Freight, • Consolidation Programs, • Specialized Transportation Solutions The company is now making a strategic investment into the United States and is seeking its first U.S.-based commercial leader. Position Summary This is much more than a sales position. The company is looking for an entrepreneurial sales professional who can help establish its U.S. presence while developing new customer relationships and eventually helping build its first U.S. operation. Initially, the successful candidate will focus on generating new U.S. shipper relationships, primarily involving cross-border transportation between the United States and Canada. Long term, this individual has the opportunity to become the leader of the company's U.S. expansion by helping recruit additional salespeople, operations personnel, and eventually leading a U.S. branch. Key Responsibilities • Develop new U.S.-based shipper relationships, • Sell cross-border transportation solutions, • Expand the company's U.S. customer base, • Build long-term strategic customer partnerships, • Work closely with Canadian operations teams, • Collaborate on the long-term strategy for U.S. expansion, • Assist with recruiting and building a future U.S. sales organization, • Eventually mentor and lead additional sales professionals as the business growsIdeal Candidate The ideal candidate will possess: • 5+ years of freight brokerage sales experience, • Proven business development success, • Strong truckload and cross-border transportation knowledge, • Existing relationships within the freight industry, • Entrepreneurial mindset, • Executive-level communication skillsHighly Preferred Someone who has: • An existing book of business (approximately $5M–$10M preferred), • Leadership experience, • Interest in building a brokerage operation rather than simply managing an existing book, • Desire to become a Player-Coach and future Branch Manager The company is open to both experienced sales executives and established player-coach leaders capable of building an office over time. Why This Opportunity Stands Out Build Something Rather than joining an established office, you'll help create the company's U.S. operation from the ground up. Strong Financial Backing The company is a profitable, privately owned organization experiencing significant year-over-year growth. Outstanding Operations The sales team is supported by: • 16 experienced Logistics Coordinators, • Dedicated tracking team through Lean Solutions, • Expanded after-hours operational coverage, • Highway carrier compliance platform, • Triumph pricing analytics, • Strong technology investments, • Experienced executive leadership The company believes its Canadian domestic and cross-border operations are among the strongest in the industry and provides exceptional operational support to its sales organization. Compensation Base Salary $100,000–$125,000+ depending on experience Variable Compensation • 10% of Gross Margin from Dollar One, • No declining commission structure, • Opportunity to transition into the company's higher full-commission compensation model once production reaches established performance levels

Job DescriptionJob Title: Solutions Architect I Location: Buffalo, NY Hire Type: Contingent Pay Range: $80.00/hour Work Type: Full-time Work Model: Remote Work Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Amanda Neudeck | aneudeck@imaginegroup.com Nature & Scope:Positional Overview Imagine Staffing is recruiting for a Solutions Architect I on behalf of our client, a leading financial institution in Buffalo, NY, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth. In this role, you will be responsible for supporting an assigned portfolio through architecting and designing comprehensive solutions to meet product needs. Works collaboratively with other Solution Architects to assist in the creation of solutions that align to architecture standards and principles, leveraging common solutions and services, while meeting financial targets. Role & Responsibility:Tasks That Will Lead to Your Success • Actively participate and collaborate on the design, building, testing and deployment of technology solutions and designs with the assigned Agile teams., • Collaborate with domain leadership and enterprise architects to understand business drivers and business capabilities (future and current state) and determine corresponding solution designs., • Assist domain decision-making by working with domain subject matter experts to articulate the value and tradeoffs of the solution options., • Participate in the creation of enterprise architecture standards and evaluate the quality and compliance of delivered solutions to ensure alignment with those standards., • Collaborate with stakeholders on initiatives in Agile team ceremonies., • Produce, enhance, and refine conceptual, logical, and physical solution architecture for strategic initiatives that align with Enterprise Architecture principles and vision., • Contributes to the research and identification of potential impacts of existing, new, and emerging technologies and trends within the domain., • Participate in governance activities as required., • Objectively contributes to the evaluation and resolution of domain specific architecture problems in partnership with domain subject matter experts., • Assist other enterprises and solution architects to manage and design architecture for dependent products., • Harness exists technology resources through collaboration to benefit solutioning efforts., • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management., • Identify risk-related issues needing escalation to management., • Promote an environment that supports diversity and reflects the brand., • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Complete other related duties as assigned. Skills & ExperienceQualifications That Will Help You Thrive, • Bachelor's degree and 5 years of relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or relevant work experience, • Experience with multiple programming languages, • Ability to work and communicate with various stakeholders at differing levels of the organization, • Experience in software or service engineering and delivery, • Ability to research and apply modern technology trends related to technology initiatives, • Ability to research, evaluate and articulate multiple approaches to solving technical problems, • Experience in developing and integrating applications using relevant software architecture principles and patterns, • Solution Architecture, • Financial Crimes (AML, BSA, KYC, Fraud), • Executive Communication Skills Ideal Qualifications Preferred:, • Graduate degree in technical discipline, • Experience working in two or more technical roles related to banking technical design, • Experience in delivering technology and enterprise level presentations, • Experience working in an Agile environment

Job DescriptionDescription: Flooring Estimator / Measure Technician (1099 Contractor) Now Hiring – Start ASAP! Field-Based Position | Not Remote Are you experienced in flooring, construction, or in-home customer service? We’re looking for dependable and professional Measure Technicians to join our growing team as independent contractors. This is a great opportunity for motivated individuals who enjoy meeting new people, traveling locally, and helping customers with their flooring projects. All while working independently and managing their own schedule. Requirements:What We Provide • We provide the job assignments, • Company tablet and software training, • Two weeks of paid training, • Weekly pay, • Pay per completed measureResponsibilities, • Visit customers’ homes to measure flooring installation areas, • Accurately collect measurements and project details using provided technology, • Deliver excellent customer service during each appointment, • Communicate professionally with customers (as needed) and team membersRequirements, • Strong attention to detail, • Basic math and measurement skills, • Friendly, professional, and customer-focused attitude, • Active listening and communication skills, • Reliable transportation, • Valid driver’s license and proof of personal auto insurance, • Smartphone and basic tablet/computer skills, • Ability to pass a background check, • Construction experience preferred; flooring knowledge is a plus, • Availability on Saturday's is REQUIREDWhy Join Us?, • Flexible independent contractor opportunity, • Meet new people and work in different locations, • Help customers bring their flooring projects to life, • Work independently and be your own boss If you’re reliable, detail-oriented, and ready to start immediately, apply today!

Job Description GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems. We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision. GTI Values: Safety I Quality I Customer Obsession I Speed I Agility Role Overview GTI Fabrication is launching a new Service & Field Operations business unit to deliver on-site installation, aftermarket maintenance, repair, and technical field support across our equipment product lines. The Vice President of Service & Field Operations will own the strategy, go-to-market execution, organizational scale, operational infrastructure, and full P&L accountability for this business unit. This is a "0-to-1" startup leadership role within an established and rapidly growing manufacturer. Partnering closely with executive leadership, the VP will transform service delivery into a high-margin, scalable growth engine and a core competitive differentiator for GTI. Key Responsibilities Business Strategy, Go-To-Market & P&L Ownership Strategy & GTM Execution: Define market demand, customer segmentation, and competitive positioning across GTI’s manufacturing portfolio; establish target verticals, service tiers, pricing models, and service level agreements (SLAs). P&L & Commercial Integration: Build and manage the service P&L to achieve revenue growth, gross margin expansion, and profitability targets; partner with Business Development to integrate service packages, warranties, and SLAs into new equipment contracts. Capability Roadmap: Determine in-house vs. third-party partner network capabilities and drive multi-year geographic and service footprint expansion. Field Operations & Infrastructure Operating Model: Build the operational delivery model from scratch, including field service playbooks, dispatch systems, work order management, fleet logistics, tooling, and parts inventory. Quality & Safety Governance: Establish site access protocols, risk liability protections, customer sign-off procedures, and strict field safety and quality standards. Facilities & Logistics: Implement required support infrastructure, including regional service centers, mobile units, and support equipment. Team Building & Organizational Leadership Talent Strategy: Partner with HR/TA to recruit, onboard, and structure a high-performing field organization, directly hiring service sales managers, operations coordinators, and frontline technicians. Training & Development: Create technical training curricula covering product diagnostics, safety protocols, and customer service to support career progression and technical competency. Culture & Performance: Drive a customer-centric, safety-first culture centered on rapid response times, first-call resolution, and operational excellence. Technology, Analytics & Feedback Loops Systems Integration: Select and deploy Field Service Management (FSM), CRM, mobile delivery, and remote diagnostic platforms, integrating them with GTI’s ERP and finance systems. Cross-Functional Feedback: Establish closed-loop reporting systems to route field installation issues, quality trends, and customer insights back to Engineering and Operations for product improvement. KPI Management: Define and track key performance indicators, including CSAT/NPS, SLA compliance, commissioning quality, first-time fix rate, and customer lifetime value. Key Success Measures • Successful startup and launch of the service business unit within 6–12 months, achieving early customer acquisition and revenue realization., • Attainment of defined service revenue and gross margin targets, establishing a clear path to P&L profitability within 24 months., • Establishment of a scalable field operating model, robust system integrations, and a high-performing technical field team., • High customer retention, SLA compliance, and strong CSAT/NPS benchmark scores.Qualifications Required • 15+ years of progressive experience in field service, aftermarket operations, or customer support within an industrial equipment OEM or heavy manufacturing environment., • 5+ years in an executive leadership role (Director, Sr. Director, or VP) with direct P&L responsibility., • Demonstrated track record of launching, scaling, or transforming a service line from initial concept to commercial profitability., • Deep functional expertise in field service execution, technician network management, spare parts logistics, service pricing, and SLA architecture., • Strong financial acumen with proven experience managing P&L statements, pricing strategy, and capital allocations., • Proven track record recruiting, structuring, and leading technical field teams. Preferred • Experience establishing field infrastructure, such as regional service centers or mobile technician networks.

Job Description Job purpose The Backend Software Developer is responsible for maintaining, improving, and expanding the server-side applications supporting the company's FourSquare Solutions warehouse automation platform. The FourSquare applications are functional today and operate primarily as unattended server applications responsible for executing business logic, system coordination, pathing, and other functions within a larger logistics solution. This position will focus on the continued development, performance, reliability, and maintainability of these applications. User visualization and web interfaces are supported separately by the company's web development team. This hands-on individual contributor role will work within a Microsoft development environment utilizing DevOps practices and Microsoft SQL Server. The position will collaborate with internal software developers, web developers, automation resources, operations personnel, and other subject matter experts to translate operational requirements into reliable software solutions. An understanding of logistics, warehousing, material movement, automation, or related operational environments is highly valuable, as the software ultimately supports the movement and management of physical inventory within warehouse operations. Duties and responsibilities • Maintain, enhance, and expand existing backend applications supporting the FourSquare platform and related logistics solutions., • Develop reliable server-side software designed to operate continuously and unattended in production environments., • Design, develop, test, troubleshoot, and maintain application services, business logic, system processes, and integrations., • Diagnose and resolve software defects, performance issues, processing failures, and other production application issues., • Develop software with an emphasis on reliability, maintainability, recoverability, logging, monitoring, and effective error handling., • Work with Microsoft SQL Server to design and maintain database interactions, queries, stored procedures, and other data-access functionality., • Participate in the company's DevOps development processes, including source control, code review, build, testing, deployment, and release management., • Support and improve pathing and routing logic used by the FourSquare platform. Experience with A* or other graph search, pathfinding, routing, or optimization algorithms is beneficial., • Develop and maintain interfaces between FourSquare applications and other internal, customer, automation, or third-party systems., • Collaborate with the web development team to define and support the services and data required for system visualization and user-facing applications., • Work with operational and technical personnel to understand warehouse processes and translate real-world logistics requirements into effective application behavior., • Develop appropriate automated tests and technical documentation to support reliable software operation and future development., • Participate in application architecture and technical design decisions as the FourSquare platform continues to evolve., • Support production implementations and troubleshooting, including occasional travel to project or customer sites when on-site support is necessary., • Continually identify opportunities to improve application performance, scalability, reliability, and development practices. Qualifications • Degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline preferred; equivalent professional software development experience will be considered., • Professional experience developing backend or server-side applications using Microsoft development technologies., • Strong proficiency with C#, VB and the .NET development environment., • Experience developing applications and services designed for reliable unattended operation., • Strong working knowledge of Microsoft SQL Server, relational database concepts, SQL, and data-access technologies., • Experience with modern software development and DevOps practices, including source control, automated builds, testing, deployment, and release processes., • Strong understanding of object-oriented software development, application architecture, debugging, and software design principles., • Experience developing and troubleshooting integrations, APIs, services, or other system-to-system communications., • Experience with A*, graph algorithms, pathfinding, routing, optimization, or similar algorithmic problems is beneficial., • Experience with multithreaded, asynchronous, event-driven, or high-availability applications is beneficial., • Experience with logistics, warehouse management, warehouse automation, material handling, robotics, inventory management, or related systems is strongly preferred., • Strong analytical and problem-solving skills with the ability to understand both software behavior and the real-world processes the software controls or supports., • Ability to work independently while collaborating effectively with software developers, technical resources, operations personnel, and other subject matter experts., • Strong attention to software quality, reliability, maintainability, and documentation., • Remote candidates may be considered but must be willing and able to travel to company, project, or customer sites when required. Physical requirements • Ability to work for extended periods at a computer workstation in a software development environment., • Ability to communicate and collaborate effectively with team members in both remote and on-site environments., • Ability to occasionally access warehouse, industrial, and automation environments for implementation, testing, troubleshooting, or operational observation., • Ability to safely work in active warehouse and industrial environments while following applicable safety requirements., • Ability to travel occasionally to company facilities, project sites, or customer locations as required. Direct reports No direct reports are expected. Monday-Friday, 8:00am-4:30pm

Job Description Job Summary: To perform inspection, preventative maintenance, repair of medical equipment at customer facilities. Remote, work from home base, traveling to customer sites to provide service. Occasional travel to Corporate Office in Rochester, NY. To become a specialist in service of Sterilizers/Autoclaves at customer facilities. MAJOR DUTIES AND RESPONSIBILITIES: • Administrative:, • Reads and interprets medical equipment operation and maintenance manuals, schematics, and mechanical drawings. Use of all available resources., • Must be able to travel as necessary to perform the technical tasks below., • Technical, • Operates test equipment, such as, safety analyzers, ESU analyzers, defibrillator analyzers, and physiological input simulators., • Uses common hand tools as required in the performance of job tasks., • Troubleshoots and repairs: Electro-mechanical equipment, hydraulic, steam, electrical, and microprocessor based systems., • Inspects, troubleshoots, and repairs a wide variety of electronic and electro-mechanical medical equipment including but not limited to physiologic monitors, infusion devices, defibrillators, ESUs, and general patient care devices, endoscope washers, and sterilizers., • Performs spot and routine safety and performance checks., • Identify parts needed for repairs of medical devices using service manuals and technical support., • Provide quality customer service to customers in the region in field service., • Customer Service, • Must be able to diligently communicate with customers regarding equipment status., • Must clearly, and professionally document all service practices for customer reporting. SKILLS AND ABILITIES: The following performance expectations represent core competency requirements for the position of Equipment Technician. • Maintains knowledge of the clinical purpose, proper operating procedures, maintenance requirements, and risks associated with use, of medical devices for which the technician has maintenance responsibilities., • Troubleshoots equipment problems to component level., • Demonstrates proper and effective use of test equipment, input simulators, and hand tools., • Interprets schematic drawings and performs basic circuit analysis., • Demonstrates effective equipment assembly/disassembly, and component replacement skills., • Interacts in a professional manner with all client staff, patients, and co-workers., • Maintains knowledge of, and compliance with Mantis Medical Equipment Service reporting policies and procedures., • Maintains knowledge of, and compliance with corporate, and client mandated policies regarding workplace safety issues (infection control, fire safety, hazard communications, etc.)., • Must be able to work with limited supervision at customer locations with professionality, customer service, and integrity. EDUCATION AND/OR EXPERIENCE: • Must be experienced in troubleshooting, repairing and maintaining electro-mechanical systems. (HVAC, Residential or Commercial considered.), • Educational background should include the completion of a two-year associate degree program in Technology/Engineering curriculum, or military/ non-military equivalent. Recommended., • Must be able to troubleshoot and repair complex electronic, steam, and/or hydraulic devices utilizing resources available., • Must work with a minimum of supervision., • Must be able to read and write English and communicate effectively with hospital staff, vendors, manufacturers, and corporate staff., • Must have a reliable means of transportation and a valid driver's license. Mandatory., • Preferred experience in sterilization and other electromechanical service, pneumatics, steam systems, boilers... WORKING CONDITIONS/PHYSICAL DEMANDS: • Must be able to access and work in confined spaces with little or no assistance., • Must be able to lift a minimum of 50 lbs. to chest height unassisted and 60 lbs. assisted., • Must be willing and able to work with potentially harmful/irritating chemicals using safety guidelines., • Must be able to travel to customer sites within the region., • Some overnight travel may be applicable for training purposes or customer site visits., • Must be able to attend training schools and seminars. Benefits Our benefits package is designed to attract, retain, and motivate high caliber professionals in support of the mission and goals of Mantis Medical Equipment Service. We offer a full array of benefits that add value to your compensation package and protect you and your family. This includes medical insurance, paid holidays, and paid time off, which provide for personal well-being. In addition, we offer a 401K with a generous company match. Fuel and Car Allowances are provided. Entry level technicians will be considered. Training provided. \nCompany Description Mantis Medical Compliance Group is a fast growing biomedical engineering firm that has made investments in to growth and quality for the future. From medical device sales and repair, to maintenance programs, environmental monitoring and compliance consulting, Mantis brings over three decades of proven solutions and trusted expertise. Our team of certified and OEM-trained staff brings over 30 years of experience to exceed the needs of each client we serve. Mantis Medical Compliance Group is a fast growing biomedical engineering firm that has made investments in to growth and quality for the future. From medical device sales and repair, to maintenance programs, environmental monitoring and compliance consulting, Mantis brings over three decades of proven solutions and trusted expertise. Our team of certified and OEM-trained staff brings over 30 years of experience to exceed the needs of each client we serve.

Job Description Allient Inc. is in growth mode and currently seeking a Manager of Business Development and Strategy to join our team in Watertown, New York (Remote)! Allient is a global publicly traded company with three product divisions; Motion, Power, and Controls. This role will work as part of our Allient Watertown business unit focused on motion control products, actuation systems, and technology for various markets and industries including agriculture, medical, defense, construction and material handling. Apply now! The Manager of Business Development and Strategy will lead Allient Watertown’s domestic go-to-market initiatives, product strategy and marketing operations. This role requires close collaboration with the Watertown Leadership Team, R&D, sales (including Regional Sales Managers and North American Solutions Center), engineering and Allient's global marketing teams. The successful candidate will shape product development, drive marketing strategies, and provide leadership as a change agent to accelerate our go-to-market process for innovative new products and expand Allient Watertown’s presence in key domestic and global markets. Development of “sticky”, non-commodity type products and solutions is needed to support high growth and profitability plans. Responsibilities: • Develop Go-To-Market (GTM) strategy plan and manage execution across direct, non-direct, and cross organizational teams. Business management will include annual revenue plan, revenue (walk) of strategic GTM plans for growth, and revenue forecasting., • Based on the GTM strategy formed in collaboration with internal stakeholders, define the products needed and develop a roadmap in 90 days., • Define and execute Allient Watertown’s product roadmap and marketing strategy., • Lead cross-functional teams to develop and launch new products., • Ensure alignment with Allient’s domestic strategy while supporting global growth., • Oversee the entire product lifecycle from concept to market launch., • Collaborate with R&D, engineering, and sales to define product specifications and features., • Lead market research and competitive analysis to identify trends and growth opportunities., • Develop business cases and ROI analyses for new product initiatives., • Create and execute integrated marketing campaigns across multiple channels., • Develop compelling product messaging, positioning, and value propositions., • Lead brand management and ensure consistent representation across all platforms., • Manage Allient Watertown’s online presence, content creation, and trade show participation., • Collaborate with sales teams to create marketing materials, training programs, and sales tools., • Collaborate with Program Management/Operations/Manufacturing/Supply Chain and Intracompany Business Units to ensure products meet financial/profitability targets., • Define key performance indicators (KPIs) and track marketing and product performance. Business Development Responsibilities: • Lead and directly contribute to opportunity development with the sales engineering team., • Use a sales engineering approach to gain customers by providing expert level product and application knowledge. Be a partner in the customer’s project success., • Lead and support the customer in the initial engineering (ie component and system sizing) and then testing of products or demo systems., • Work with customers to define product, application, and/or system into performance and functional specifications to guide the customers and internal teams., • Internally provide a technical and commercial plan to win projects which can include business cases for investments in development., • For system level solutions, work with internal engineering team to develop customer proposals to meet specifications, define scope of work, define factory acceptance testing, and quote engineering services, • Identify, prospect, and pursue new business opportunities within OEMs, Aftermarket and other Integrators across target market segments., • Develop and execute strategic plans to grow revenue and meet profit objectives, • Build and nurture strong client relationships by understanding their specific challenges and providing tailored solutions., • Collaborate with engineering teams to design and propose custom solutions incorporating Allient products and other technologies as needed., • Conduct cold and warm calls, lead generation, and follow-ups to convert leads and opportunities into secured projects., • Prepare proposals, quotations, and bid packages in alignment with client requirements and project scope., • Utilize CRM tools (e.g., MS Dynamics) to track leads, opportunities, and pipeline status., • Monitor industry trends, competitive landscape, and emerging technologies to identify new opportunities., • Partner with internal teams to ensure seamless handoff of projects post-award for successful execution., • Provide regular updates to senior management on business development activities and results. Minimum Qualifications: • Bachelor’s degree in engineering or business, with a technical and/or an advanced degree preferred, • Minimum 8 years of experience in motion control products, systems and technology, • As the defense industry is an area of planned growth, working knowledge of Defense industry budgets, customers, technology and procurement/contractual processes is preferred., • Located near a major airport in the Northeast and ability to travel at least 50% of the time. Periodically travel to Watertown for key strategic meetings. Close proximity, with a home base, between Buffalo and Watertown is preferred., • Knowledge of CRM and MS Office, • Applicants must have unrestricted authorization to work in the United States at the time of hire and throughout employment. No visa sponsorship is available for this position., • Ability to develop strong, strategic relationships with key organizational stakeholders, • Demonstrate the ability to learn other Allient products, • Experience with diverse sales channels and proven leadership and ability to drive sales, • Strong understanding of customer and market dynamics and requirements • Superior verbal and written communication skills. Excellent listening, negotiating, and presentation skills Don't let this opportunity pass you by - APPLY TODAY! To learn more about Allient Inc. visit www.Allient.com Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Position Summary The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays. Essential Job Functions • Responsible for all aspects of physical security at the data center, • Video surveillance, • Access control administration, • Processing access requests, • Regular patrols, • Security policy enforcement, • Incident response, • Customer Support, • Primary point of contact for customer requests via phone, e-mail, and portal, • Processing requests and engage with subject matter experts as appropriate, • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s, • Provide escort duties for H5 Telco’s and vendors as well as customer vendors, • Perform basic remote hand support duties on behalf of customers, • Primary focal point for incident management and escalations, • Facility Monitoring, • Monitor the health of building critical systems via BMS and visual inspection, • Power, • Cooling, • Fire systems, • Monitor the health of access control, camera surveillance and perimeter intrusion, • Monitor the health of critical IT systems, • Networks, • Servers, • Perform incident coordination on the event of significant incidents, • Initial response and dispatch of vendors, • Escalate to senior management, • Set up crisis ridge (if appropriate), • Sent our advisories, • Coordinate restoration with on-site personnel Qualifications Education: • Minimum two (2) year college degree preferred Experience: • Excellent interpersonal and communication skills (written and oral), • Familiar with physical security protocols, • Customer service experience, • IT system qualifications will be required if not already certified Skills and Abilities • Competent in the use of Windows, MAC and IOS systems, • Organization and time management skills, • Must be a self-starter, able to work in a fast paced constantly changing environment, • Ability to work well in a team environment or independently with minimal supervision, • Comprehensive understanding of data center best practices is a bonus

Job Description Welcome to ACI, Your Employer of Choice Since 1989! American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues. HYBRID ROLE - Amherst, NY; In office requirement of 3 days per week. POSITION SUMMARY: Responsible for daily, weekly and monthly complaint handling to include effective review, analysis, reporting and tracking of customer complaints as defined by internal policies and procedures while meeting client requirements and ensuring compliance with federal and state laws. Support ACI’s Director of Corporate Compliance with regard to client and regulatory audits and maintenance of licensing, insurance and corporate bonds. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Process verbal/written complaints as required by client/corporate policies & procedures. -Assist Operations in accessing information, troubleshooting problems and resolving system inquiries. -Photocopy and file customer complaint correspondence as required by ACI and Client policies and procedures. -Provide detailed complaint analysis monthly, quarterly and annually at the Corporate an Client level -Support client/state/regulatory initiatives. -Assist with maintaining ACI’s state licensing, bonding and corporate insurance policies. -Provide timely and accurate information for incoming internal/external requests -Assist with the maintenance of current policies and procedures and ensure additions and changes to procedures are current. -Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws -Adhere to communication transmittal requirements pursuant to client guidelines (encrypted portals or encrypted preferred method of transiting communications). -Complete required complaint forms and reporting processes. -Maintain client reporting and tracking documents and complaint reporting requirements -Provide feedback to Operations, Human Resources and Senior Management to improve ARS call quality, productivity, customer service, and compliance with client and company 1Customer standards. -Participate in client call calibrations specific to complaints as needed by Quality Assurance. -Ensure all client requirements for training and reference materials are available to staff as needed. -Perform other duties that may be needed and/or assigned by management -Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry -Perform other duties as assigned. MINIMUM QUALIFICATIONS -College Degree or equivalent experience. -Excellent verbal and written communication skills. -Excellent customer service skills. -Knowledge of CUBS Application System. -Detail oriented individual, demonstrating a high level of initiative and proven ability to work independently. -Thorough knowledge of federal, state, and local laws, regulations and rules governing collections. -Previous complaint resolution experience in a Collection or Banking environment. -Ability to work as a team player while maintaining objectivity and impartiality from other departments. EDUCATION AND EXPERIENCE -High school diploma or equivalent. -Basic Level of proficiency with Microsoft Office Suite or related software. PHYSICAL REQUIREMENTS -Prolonged periods of sitting at a desk and working on a computer with multiple displays. -Must be able to lift up to 15 pounds at times. -Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone). -Ability to speak proper English grammar and use proper telephone etiquette. -Ability to hear. -Simple/light grasping required of both hands 80% of the time. -Typical noise level for work environment (moderate noise). -Close vision required (clear vision on 15 inch or larger computer monitors). -Typical noise level for work environment (moderate noise). -Remote workspace must meet following criteria: o Remote workspace must be quiet, secure and distraction free. o Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router. o Must be able to work with IT representatives to troubleshoot connectivity issues. o Must meet ACI’s security and safety requirements. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. The pay scale for this position may vary if an applicant possesses experience outside of what American Coradius International LLC (ACI LLC) reasonably anticipates for this position.

Job DescriptionJob Title: Manufacturing Supervisor – 1st Shift Location: Buffalo, NY Hire Type: Direct Hire Pay Range: $74,000–$88,000/year Work Model: 100% Onsite Schedule: Monday – Friday, approximately 7:00 AM–3:30 PM Recruiter Contact: Samantha Marranca | smarranca@imaginegroup.com This is a salaried, non-remote position. Rotating Saturday coverage may be required, typically for approximately six hours and roughly one Saturday per month or less. Nature & Scope:Positional Overview Our client is seeking a Manufacturing Supervisor to lead a team of manufacturing teammates in a highly customized manufacturing environment. The supervisor is responsible for meeting production targets and quality standards while ensuring manufacturing processes operate safely, efficiently, and on schedule. The role combines hands-on floor leadership with administrative and systems responsibilities. The supervisor will oversee assembly technicians, manage staffing and workflow, coach and develop team members, address performance issues, and coordinate closely with other supervisors and departments. Candidates should be comfortable working with ERP systems, spreadsheets, reports, and other business applications in addition to maintaining a visible leadership presence on the manufacturing floor. Role & Responsibility:Tasks That Will Lead To Your Success • Supervise and coordinate daily activities of manufacturing teammates, including task assignments and adherence to production schedules., • Coach, develop, and cross-train team members while setting clear performance expectations and providing ongoing feedback., • Develop standard work and ensure employees are properly trained and consistently follow established processes., • Address performance and personnel issues, including formal coaching and disciplinary action when necessary, in partnership with Human Resources., • Participate actively in problem solving and respond to operational issues as they arise on the manufacturing floor., • Assist with production schedules, workflow plans, staffing levels, and re-promise dates to support on-time delivery., • Coordinate with other supervisors and departments to maintain smooth production operations and meet customer expectations., • Lead lean manufacturing practices including 5S, Daily Management, Visual Management, and variation-reduction techniques., • Use ERP systems, spreadsheets, and reports to monitor operations, labor, staffing, and production activity., • Maintain an effective working relationship with the union and follow the collective bargaining agreement., • Support payroll-related activities, time-off requests, training records, customer complaint feedback, and required manufacturing documentation. Required Experience, • Prior experience leading teams or supervising employees in a manufacturing or production environment., • Strong people-management skills with the ability to coach, hold employees accountable, and address issues directly., • Manufacturing aptitude and the ability to learn a highly customized engineered product environment., • Strong computer skills, including comfort with ERP systems, spreadsheets, reporting, and Microsoft Office/Office 365 applications., • Excellent communication skills and the ability to work effectively with a diverse workforce., • Strong sense of urgency with the ability to manage multiple priorities in a fast-paced production environment., • Bachelor’s degree, preferably in engineering, or equivalent applicable experience., • Ability to meet U.S. export control requirements (ITAR/EAR) for access to technical data. Preferred Qualifications, • Experience supervising assembly technicians or similar skilled manufacturing employees., • Experience working in a union manufacturing environment., • Exposure to lean manufacturing, 5S, visual management, continuous improvement, and production performance metrics., • Experience with custom-engineered, aerospace, or other technical manufacturing products. Team & Environment, • Leads a team of assembly technicians within Conax’s Buffalo manufacturing operation., • Works closely with production leadership, other manufacturing supervisors, Human Resources, engineering, quality, and supporting departments., • Onsite manufacturing environment with direct responsibility for floor leadership as well as ERP/reporting responsibilities., • Rotating Saturday overtime coverage is shared among supervisors.

Job Description In-Person Interpreter (Independent Contractor) Company Overview Baystate Interpreters, Inc., is a leading language service provider supporting clients across the Northeast and beyond in over 350 languages. We deliver high-quality interpreting and translation services across medical, legal, educational, and business settings. We are committed not only to excellence in service, but also to building strong, long-term relationships with our interpreters. We recognize the vital role interpreters play and strive to provide consistent opportunities, responsive support, and a streamlined scheduling experience. Our team operates with a strong focus on professionalism, accuracy, confidentiality, and cultural sensitivity in every interaction. Whether assignments are in-person or remote, our interpreters are trusted to facilitate clear communication and make a meaningful impact every day. Join a network that values your expertise and supports your success. Position Summary As a 1099 Contract Interpreter, you will play a vital role in supporting diverse communities by delivering on-site interpretation services in a variety of settings. This role offers flexible, per diem assignments with competitive pay, allowing you to build a rewarding and scalable career. We are seeking reliable, professional, and detail-oriented individuals who are passionate about language access and communication. Candidates who are eager to expand their knowledge of medical and legal terminology will have opportunities for increased earnings and career growth. Requirements Key Responsibilities • Provide accurate, on-site interpretation between English and your target language, • Travel to client locations within a 30-mile radius, • Maintain professionalism, cultural sensitivity, and appropriate tone during all assignments, • Deliver clear and complete interpretation without omissions or additions, • Respond promptly to scheduled assignments and communicate effectively with clients, • Uphold strict confidentiality and ethical standards, • Provide excellent customer service in all interactions., • Must be legally authorized to work in the United States, • Must reside within a 30-mile radius of Buffalo, NY, • Willingness and ability to travel locally to assignments, • Strong commitment to punctuality, preparation, and professionalism Languages Currently in Demand We are actively seeking interpreters for the following languages: Afar, Dari, Farsi, Karen, Kinyarwanda, Kirundi (Rundi), Kurdish, Luganda, Mai Mai, Pashto, Portuguese, Somali, Swahili, Tigrinya, Turkish, Urdu, Vietnamese Benefits • Competitive pay: Starting at $25.00 per hour (with potential for higher rates based on experience and specialization)., • Flexible scheduling: Accept assignments that fit your availability., • Professional growth: Opportunities to gain experience in medical, legal, and community interpretation., • If you are bilingual, professional, and passionate about helping others through interpretation, we encourage you to apply and become part of our team!, • ???? Apply today to join Baystate Interpreters, Inc. and contribute to breaking down language barriers in your community.

Job Description Position Summary This strategic business development position is responsible for generating net-new revenue through the sale of ConServe's First-Party Business Process Outsourcing (BPO), customer engagement, customer care, contact center outsourcing, servicing, and related enterprise solutions throughout the United States. The Director of Business Development will identify, develop, and close opportunities within higher education institutions, financial services organizations, utility providers, healthcare organizations, and other mid-to-large enterprise organizations seeking outsourced customer experience and operational support solutions. The ideal candidate possesses a proven track record of selling complex BPO and customer engagement solutions, building executive-level relationships, and navigating multi-stakeholder procurement and contracting processes. Significant travel throughout the assigned territory and at industry events is required. Essential Duties & Responsibilities Specifically, responsibilities associated with this position include, but are not limited to: • Achieve annual new client acquisition and revenue growth quotas., • Develop and execute a strategic business development plan focused on higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations., • Identify, qualify, pursue, and close First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience opportunities., • Develop relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders., • Generate and maintain a robust pipeline of qualified opportunities through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships., • Lead complex sales pursuits from initial engagement through contract execution., • Collaborate with operations, compliance, technology, legal, proposal, and executive leadership teams to develop customized solutions and winning proposals., • Support and lead responses to Requests for Proposals (RFPs), Requests for Information (RFIs), Sources Sought notices, and other procurement opportunities., • Achieve monthly, quarterly, and annual revenue objectives., • Maintain accurate pipeline forecasts, account plans, and activity tracking within CRM systems., • Attend and participate in sales meetings, planning sessions, training programs, trade shows, and industry conferences., • Develop and maintain prospect files, follow-up systems, and sales contracts in accordance with company procedures., • Submit required sales reporting and administrative requirements on a timely basis., • Know and follow all Company policies and procedures., • Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, Compliance Program, and applicable client and regulatory requirements. Non-Essential Duties & Responsibilities • Other duties as assigned. Education Required • High School Diploma or GED, Preferred • Bachelor's Degree in Business, Marketing, Communications, Public Administration, or related field., • Equivalent combination of education and relevant business development experience will be considered. Required Experience • Seven+ (7) or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales., • Demonstrated experience selling:, • First-Party BPO Services, • Contact Center Outsourcing, • Customer Care Solutions, • Customer Experience (CX) Services, • Customer Servicing Operations, • Citizen Engagement Services, • Constituent Services, • Business Process Outsourcing Solutions, • Demonstrated success selling multi-year enterprise service engagements with annual contract values exceeding $500,000., • Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers., • Consistent history of meeting and exceeding annual revenue targets., • Strong presentation, proposal development, negotiation, and closing skills. Preferred Industry Experience Experience selling into one or more of the following markets: • Higher Education Institutions, • Student Financial Services Organizations, • Banking, Credit Union, and Financial Services Organizations, • Utility and Energy Providers, • Healthcare and Insurance Organizations, • Large Enterprise Contact Centers, • Customer Experience and Customer Care Operations Preferred Background • Established professional network, higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations preferred., • Ability to travel in excess of 50%., • Ability to travel to ConServe offices as required., • Must possess a valid Driver's License., • Excellent written, verbal, presentation, and executive communication skills., • High-energy, self-directed professional capable of working independently in a remote environment., • Strong consultative selling and relationship-building capabilities., • Proven problem-solving abilities., • Demonstrated territory management, pipeline management, and forecasting skills., • Strong attention to detail and commitment to quality., • Ability to manage multiple priorities simultaneously., • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook., • Proficiency with CRM platforms; Salesforce experience strongly preferred., • Ability to obtain and maintain Government Security Clearance if required., • No conflicts of interest with ConServe or its clients. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position, except for periodic breaks pursuant to applicable law. • Occasionally lift and/or move up to 25 pounds., • Ability to sit or remain sedentary during the workday., • Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday., • Ability to use a computer for extended periods., • Ability to stand and present during client meetings, conferences, and trade shows., • Ability to drive a vehicle and travel by commercial airline. Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. Mission Statement ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with our Clients, Employees, Suppliers, Business Partners, and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ConServe is a drug free workplace

Job Description Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Bureau Reporting Analyst to join our Operations team. The Credit Bureau Reporting Analyst is responsible for conducting thorough investigations into complex financial disputes, including application fraud claims and bankruptcy filings. The ideal candidate will have a strong background in financial investigations, regulatory compliance, and customer dispute resolution. This position requires strong analytical skills, and the ability to navigate nuanced customer situations with fairness and accuracy. Essential Functions: • Investigate and resolve disputes involving application fraud claims and bankruptcy filings., • Analyze transaction patterns, account activity, and supporting documentation to assess legitimacy of application fraud claims., • Submitting Automated Universal Dispute forms (“AUDs”) to the credit reporting agencies via e-Oscar when necessary to correct or update information., • Communicate with customers and internal teams to gather information and documentation to investigate and resolve complex disputes., • Investigate bankruptcy cases via Pacer and other court record systems and ensure proper handling of accounts in compliance with bankruptcy law., • Report findings clearly and concisely, documenting all investigative steps, evidence, and final outcomes in system of record., • Coordinate with credit reporting agencies (Experian, TransUnion, Equifax) to resolve disputes and complaints when warranted., • Coordinate with legal, compliance, and risk teams as needed for escalated or complex cases., • Serve as a subject matter expert for escalated credit reporting dispute cases involving application fraud and bankruptcy claims referred by internal departments and third-party vendors., • Ensure adherence to regulatory standards and internal SLAs for dispute resolution. The ideal candidate will have the following: • Bachelor’s degree in business, finance, criminal justice, risk management, or a related field preferred; equivalent combination of education and relevant professional experience will be considered., • 1+ years of experience in fraud investigations, credit reporting disputes, consumer disputes, financial services operations, or a related investigative role, preferably within the credit card, banking, lending, or consumer finance industry., • Familiarity with credit bureau reporting and dispute processes, including experience with e-OSCAR and Automated Universal Dataforms (AUDs), strongly preferred., • Strong investigative and analytical skills, with the ability to evaluate information from multiple sources, identify inconsistencies or patterns, and make sound, well-supported decisions., • Demonstrated attention to detail and commitment to accuracy when reviewing account information, court records, customer documentation, and credit reporting data., • Ability to interpret and consistently apply established policies, procedures, regulatory requirements, and investigative standards. Why Continental Finance? Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Job Description Overview CTG is seeking to fill a General Counsel position. Location: Buffalo, NY (Hybrid Remote) Duties: Provide strategic legal counsel to executive leadership and business stakeholders on legal, business, and operational matters. Serve as Corporate Secretary and attend Board of Directors and committee meetings. Develop and maintain corporate policies, procedures, and programs while advising on their legal implications. Advise on major business transactions, including acquisitions, divestitures, joint ventures, financing, and corporate structure. Lead contract management activities, including drafting, reviewing, negotiating, and approving customer agreements, vendor and subcontractor contracts, RFPs/RFQs, proposals, and other legal documents. Evaluate contractual and commercial risks, negotiate favorable terms, and ensure agreements align with business objectives and minimize organizational exposure. Partner with Sales, Business Development, Finance, and operational teams on pricing strategies, proposals, project reviews, contract negotiations, and business initiatives. Advise Human Resources and leadership on employment and labor law, workplace policies, employee relations, investigations, accommodations, disciplinary actions, terminations, and regulatory compliance. Oversee corporate immigration programs and assist foreign nationals with immigration-related procedures. Draft subcontract documents incorporating applicable prime contract requirements while protecting the company's legal and operational interests. Manage the selection, retention, and performance of outside counsel and coordinate legal matters requiring external representation. Support regulatory compliance, corporate governance, enterprise risk management, and dispute resolution activities. Perform other responsibilities as assigned. Skills: Strong knowledge of corporate, commercial, employment, labor, and regulatory law. Excellent contract drafting, negotiation, and risk assessment skills. Strong business judgment and ability to balance legal requirements with commercial objectives. Excellent communication, negotiation, analytical, and problem-solving skills. Ability to work effectively with executive leadership and cross-functional teams. Strong organizational skills with the ability to manage multiple priorities and high-impact matters. Ability to manage outside counsel and effectively oversee complex legal matters. Experience: Extensive experience providing legal counsel in a corporate or business environment. Experience leading contract negotiations and managing complex commercial agreements. Experience advising executive leadership and business teams on strategic legal matters. Experience with employment and labor law, corporate governance, regulatory compliance, and risk management. Experience supporting mergers and acquisitions, divestitures, joint ventures, financing, or other significant corporate transactions preferred. Experience managing outside counsel and immigration programs preferred. Education: Juris Doctor (J.D.) degree from an accredited law school required. Admission to a U.S. state bar and ability to maintain active licensure required. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $190,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Job Description Overview CTG is seeking to fill a Mortgage Closing Specialist I opening for our client in Cheektowaga, NY. Location: Cheektowaga, NY (hybrid remote) Duration: 12 months Overview: As a Mortgage Closing Specialist I, you will serve as a critical liaison for gathering information necessary for the issuance of Closing Disclosures (CD). This role requires attention to detail as you assist our centralized Disclosure team, monitor and review reports and spreadsheets related to loan estimates and change circumstances for residential mortgage closings. Your collaboration with various parties will ensure timely closings while maintaining accuracy and compliance with all relevant guidelines. Primary Responsibilities: • Assign pipeline reporting to title reviewers and manage the title review process., • Communicate effectively with all parties involved in the closing process, including customers, brokers, loan officers, and settlement agents., • Work with internal departments and external organizations to obtain necessary documentation for closings., • Conduct thorough reviews of files to ensure compliance with State and Federal guidelines, including verifying employment for income-qualified borrowers., • Monitor and review reports and spreadsheets related to loan estimates and change circumstances., • Follow up on rate lock and document expirations., • Ensure completeness and accuracy of documentation submitted for CD issuance., • Proactively liaise with Settlement Agents to gather required information., • Monitor close dates and communicate any changes promptly., • Adhere to compliance and operational risk controls as per Company and regulatory standards., • Support a diverse environment that reflects the M&T Bank brand., • Complete other related duties as assigned. Scope of Responsibilities: • Collaborate closely with internal and external customers, including co-workers, borrowers, and Settlement Agents. Supervisory/Managerial Responsibilities: • This position does not include supervisory responsibilities. Education and Experience Required: • Associate's degree with a minimum of 1 year prior business experience, or at least 1 year of combined M&T Closing experience and customer service experience. In lieu of a degree, a combined 3 years of higher education and/or work experience, including at least 1 year of relevant experience., • Strong PC skills with proficiency in spreadsheet, word processing, and email software., • Ability to make informed decisions based on provided information., • Detail-oriented with the ability to adapt in a fast-paced mortgage environment., • Excellent verbal and written communication skills., • Strong attention to detail and organizational skills. Education and Experience Preferred: • Prior experience in Mortgage Closing at a lender, title company, or settlement agent's office., • Familiarity with departmental software., • Knowledge of product, investor, and compliance requirements. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you!

Job Description Commercial Lines Account Manager FULLY REMOTE ROLE! We are seeking a dynamic and experienced Commercial Insurance Account Manager. The successful candidate will be responsible for managing a portfolio of commercial insurance accounts, providing exceptional service to clients, and ensuring their insurance needs are met with tailored solutions. Responsibilities: • Serve as the primary point of contact for a portfolio of commercial insurance clients, • Analyze client insurance programs and recommend appropriate coverage enhancements or adjustments, • Identify new market opportunities and develop strategies to expand our customer base, • Build and maintain strong relationships with key clients, ensuring their needs are met, • Prepare and present insurance proposals and renewals to clients, • Process policy endorsements, certificates of insurance, and other administrative tasks accurately and efficiently, • Stay updated on industry trends, regulatory changes, and development of new insurance products to identify potential business opportunities Qualifications & Experience: • Current P&C license, • 3 plus years of experience preferred in commercial insurance, • Background in account management, sales, and negotiation with a strong knowledge of commercial insurance products and coverages, • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues, • Detail-oriented with strong analytical and problem-solving abilities, • Organizational skills with the ability to prioritize tasks effectively

Job DescriptionDescription: International Drilling Equipment is seeking a Territory Manager to join our team. In this job, the territory manager is the pipeline of all new business which comes to IDE. The sales and service delivery model is what sustains and supports the employees of IDE. The area sales manager will ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers. In many ways, the face of the company, the area sales manager will do everything from monitoring the competition to helping collect payments, all while maintaining good customer relations and pursuing new sales opportunities. IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder. Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole. Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise Primary job responsibilities: • Generating new sales and revenue by using resources to research untapped market sectors, • Manage and maintain existing customer relations by constant contact/communication. Efficiently managing assigned Sales Areas including: • Qualifying prospects, handling minor grievances, helping collect payments, be liaison to the parts and service department for the clients, • Monitor and be cost-conscious of traveling expenses for the region, • Participate in Trade Shows and conferences, • Maintain a log of activity, call reporting system and/or CRM for assigned region, • Responsible for learning and increasing product knowledge thru job site visits. IDE class opportunities, and traveling with other IDE personal, • Offer and represent all product lines carried by IDE in assigned region, • Develop a traveling agenda that allows personal interaction with each client at least once a quarter.., • Compliance in a timely manner with any management-requested information. Help develop a sales forecast and status of offers/deals tracking database., • Follow all IDE policies and procedures, • Participate in Sales Development seminars once a year Serve as a Brand Ambassador for IDE and its suppliers Arranging and Scheduling Sales Trip for the purpose and goal of: • Obtain new sales leads and opportunities, • Provide and market information on IDE services and product lines, • Introduce new innovations to clients, • Help provide solutions based on IDE resources that can be supplied to clients Growing Region Revenue by: • Researching and making cold calls to new prospects., • Following up on leads., • Closing Deals, • Understanding and investigating client’s needs and challenges, • Researching clients’ current equipment and tooling status Increase Product Knowledge: • Visit Job Sites, • Take notes and ask questions during traveling opportunities with other IDE personnel or conference calls., • Attend training sessions, be prepared, and be attentive, • Understand where to find the answer and do the research prior to asking for an answer Job Requisites: The individual in this position should be personable, a problem solver, self-motivated, take initiative, a leader of people, ethical, intelligent, and able to adapt to all of the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees Education/Training/Experience: High school diploma or equivalent. 1-2 years of sales experience in a similar industry. Skills: • Strong organizational skills., • Strong communication skills., • Excellent personnel relation skills., • Good computer and systems knowledge including Microsoft Office programs., • Ability to manage multiple customer data, and priorities and develop relationships with internal, potential, and external customers as well as manufacturer’s representatives, • Attention to detail., • Excellent verbal and written communication skills, • Basic understanding of systems such as recordkeeping and filing, • Ability to work independently Physical Requirements: • Use of hands, fingers and wrists frequently, • Daily work behind an office desk, use of computer and telephone work, • Onsite visits to clients which may require physically inspecting job sites to determine client needs., • May need to lift up to 20 pounds occasionally Work Hours and Environment: • Office environment occasionally, frequent travel exposure, to weather and elements at client sites. Remote work and frequent travel. Benefits: IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter. IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed. Learn more about us at: http://www.idedrills.com Requirements:

Job DescriptionCompany Description At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? Our Consumer Products Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. Job Description Job responsibilities: Reporting directly to the Sales Director for North America region, you'll spearhead our expansion into the vibrant North American market. Your mission? To surpass ambitious sales targets through your expert and systematic approach. Your main responsibilities will be to: • Forge connections: Utilize a variety of effective methods, from strategic cold calling to networking at industry events, to uncover promising leads and nurture fruitful relationships., • Own your success: Develop your own client portfolio, catering to a diverse array of companies involved in importing and exporting consumer goods, spanning from cutting-edge electronics to trendy apparel, furniture and beyond., • Cultivate lasting partnerships: Identify prospective clients, foster meaningful engagement, and skillfully seal the deal, ensuring a seamless transition from lead to loyal customer., • Drive growth: Act as a trusted advisor to our existing clients, championing additional services and maximizing their utilization of our innovative tools, including our intuitive online dashboard., • Clients’ engagement: Foster meaningful interactions and cultivate relationships with clients throughout North America, ensuring seamless collaboration and effective customer support, aligned with our first Company Value: Client Passion. *Salary Range based on qualifications & experience: $75,000 - 85,000 USD and 15K USD guaranteed commissions on the first year. *Commissions are uncapped. *Candidate does not have to reside in any particular state as the position is remote. Qualifications Requirements: To excel in this position, the following qualifications are essential: • Substantial background in B2B sales, with a minimum of 7 years of experience., • Must have: Familiarity with the product testing and inspection sector, coupled with a comprehensive understanding of global trade dynamics., • Native proficiency in English, demonstrating strong communication skills., • Proven track record as a distinguished sales professional adept at prospecting new business opportunities and cultivating a personal client base., • Exceptional negotiation skills, complemented by the ability to discern social cues and navigate diverse cultural contexts effectively., • Proficient in self-management, capable of autonomously organizing and prioritizing tasks without constant oversight. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a talented Regional Director of Sales the Great Lakes region who can sit in either our Buffalo or Rochester, NY office. In this role, you will be responsible for development, implementation, and management of the sales and marketing portion of the annual business plan to meet profit requirements of the Company. Accountabilities Include: • Serve as the primary sales and marketing department head as set out in the business plan., • Oversee daily sales activity as spelled out in the business plan., • Serve as a member of the management team and support other members as needed., • Ensure integrated efforts and provide feedback and direction to staff regarding strategic planning, goals, and objectives for overall Company performance, individual performance, employee retention, and acquisition., • Oversee the sales and marketing budget, facilitate planning, develop long-range plans for the department and participate in management team meetings, administrating and distributing timely sales reports as required., • Communicate sales and marketing issues to other members of the management team., • Complete appropriate section of the Company’s strategic plan detailing objectives and goals, and tactics for how to achieve goals for department activities., • Develop and implement a sales and marketing plan that includes market research, sales projections, territory or vertical market assignments, key and targeted account identification, and a new and existing customer development program., • Create a procedure for submitting high-quality proposals to prospective customers., • Oversee and evaluate the administrative, clerical, and sales staff designated to perform sales and marketing functions., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Track and provide accurate sales information to Company management through CRM., • Attend job-related training, as offered by the Company as well as self-driven learning efforts., • Mentor, train, and share knowledge with others, as required., • Perform other duties as assigned. Requirements for Success: • Bachelor’s degree or equivalent relevant work experience., • Minimum of 4 years of related work experience., • Leadership experience managing and directing the work of others., • Proven track record of achieving YTD revenue goals, growth, and proven performance leading teams., • Strong knowledge of customer relations, marketing, communications, contractor issues, labor relations, project management issues, and job costing., • Proficiency with CRM tools., • Ability to exercise the highest level of confidentiality and integrity., • Demonstrated motivational and leadership skills., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs., • Maintain a clean driving record. What We Do and Who We Are: Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at ronco.net – Our Solutions – Managed Services to learn more about what we do. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Only resumes that include your most recent experience/position will be considered. \nCompany Description Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections. Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job Description Job Description: Managed Services System Administrator Reports to: Service Delivery Manager Position Summary The Managed Services System Administrator is responsible for resolving complex, high-severity, and systemic technical issues across managed customer environments. This role supports Managed Services by serving as the final technical escalation point when issues exceed Level 1 and Level 2 scope, requiring deeper technical expertise, cross-system analysis, and permanent resolution. This position requires advanced technical capability across Microsoft 365, identity, endpoint management, networking, servers, cybersecurity tools, and customer environments. The Managed Services System Administrator strengthens service delivery by identifying root causes, implementing permanent fixes, improving system stability, and reducing repeat escalations. Key Responsibilities Complex & High-Severity Issue Resolution • Resolve complex, high-severity, and systemic incidents that require deep technical expertise., • Troubleshoot issues across users, workstations, Microsoft 365, networking, security tools, servers, and customer environments., • Own escalated issues through resolution, reassignment, or proper escalation., • Communicate findings, impact, and next steps clearly during critical issues. System-Level Troubleshooting & Optimization • Perform advanced troubleshooting to improve reliability, performance, and scalability., • Identify configuration, performance, or system issues creating recurring support impact., • Implement approved optimizations that improve customer environment stability., • Recommend improvements when systems or tools create unnecessary support load. Final Technical Escalation Authority • Serve as the highest technical escalation point within Managed Services., • Provide decisive resolution when issues exceed Level 1 and Level 2 scope., • Support the team by clarifying technical direction during complex escalations., • Escalate to the CTO when architectural direction, standards changes, or exceptions are needed. Root Cause Analysis & Permanent Fixes • Identify root causes of recurring, critical, or high-impact issues., • Implement permanent corrective actions to prevent repeat incidents., • Recognize patterns across tickets, customers, tools, and environments., • Recommend training, SOP, documentation, or standards updates when needed. Execution within CTO-Defined Standards • Execute technical work in alignment with CTS technical standards, architectures, and guardrails., • Identify environments, tools, configurations, or processes that do not align with standards., • gaps, conflicts, unsupported workarounds, or technical risks., • Provide clear technical context when standards are unclear or difficult to apply. Advanced Technical Documentation & Knowledge Sharing • Document complex resolutions, system changes, and permanent fixes., • Maintain clear ticket notes in ConnectWise Manage and update IT Glue when needed., • Share knowledge with Level 1 and Level 2 technicians to reduce unnecessary escalations., • Improve visibility into repeat issues and known fixes. Managed Services Stability Improvements • Implement fixes, optimizations, and configuration improvements within managed environments., • Reduce repeat incidents, escalation volume, and recurring technical disruption., • Improve the reliability and dependability of managed customer environments., • Escalate architectural concerns or standards-related changes to the CTO. Autonomy & Decision Boundaries The Managed Services System Administrator is expected to resolve complex technical issues independently within approved CTS standards, defined scope, and customer environments. This role may make technical decisions related to troubleshooting, remediation, optimization, and permanent fixes. This role escalates security concerns, major customer-impacting issues, unsupported workarounds, architectural gaps, and changes that may affect multiple users, systems, or environments. Technical & Professional Competencies Microsoft 365: Understands how identity, access, permissions, Exchange Online, Teams, SharePoint, Intune, and sign-in behavior impact the user experience and can resolve or escalate complex tenant, security, or policy issues with clear technical context. Modern Cloud & Endpoint Management: Understands how device management, cloud access, endpoint compliance, application deployment, and remote work tools impact the user experience and managed customer environments. Legacy Infrastructure: Understands how traditional infrastructure, Active Directory, servers, permissions, group policy, DNS, DHCP, file shares, and hybrid environments impact daily operations and support stability. Networking: Understands how network availability, routing, access, firewalls, VPNs, switching, wireless, VLANs, ISP issues, and infrastructure issues impact customer experience and system reliability. Cybersecurity: Understands how security controls, user behavior, access policies, endpoint protection, email security, and customer risk impact support delivery and technical decision-making. Root Cause Analysis: Uses structured troubleshooting to identify the actual cause of complex or recurring issues instead of relying on temporary workarounds. Documentation & Escalation Quality: Maintains clear ticket notes, documents complex resolutions, updates IT Glue when documentation is missing or inaccurate, and escalates with full context and recommended next steps. Customer & Team Communication: Communicates clearly with customers and internal teams during escalations, supports Level 1 and Level 2 technicians, and contributes to a more consistent service experience. Behavioral Target A steady, analytical, and technically strong administrator who works well within structure, follows standards, documents clearly, and takes ownership of complex issues. This person should be calm under pressure, curious, accountable, and focused on permanent resolution rather than temporary fixes. Success Looks Like The Managed Services System Administrator resolves complex and escalated issues accurately, documents work clearly, identifies root causes, and escalates with the right technical context when needed. Success is reflected in fewer repeat incidents, stronger support for Level 1 and Level 2 technicians, improved documentation, and better visibility into technical gaps, standards issues, and customer environment risks. Customers receive more stable and dependable support, and the Managed Services team becomes more consistent, efficient, and less dependent on the CTO for day-to-day escalations. Total Compensation: Copeland offers a competitive salary and benefits package including: • 401k Plan after 6 months, • Health insurance with an employer contribution to premium day one, • Employer funded Health Reimbursement Account (HRA), • PTO, • Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. To reach this goal, we are seeking a talented Strategic Account Manager - Government for our Buffalo, NY territory. In this role, you will be responsible for selling products and/or services to local, state and federal government agencies and providing high-quality customer service. Accountabilities Include: • Sell products and/or services to government agencies., • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Follow up on sales leads for new and existing customers in a timely and professional manner., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to requests for information, requests for quotes and requests for proposals., • Work closely with Prime and Subcontractors to meet customer expectations., • Negotiate terms of agreements with government agencies., • Participate in the determination, organization, and selection of product mix based on customers’ needs., • Identify and define the scope of work for the proposal process., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Keep accurate pipelines via customer relationship management software., • Negotiate with suppliers and vendors and determine pricing., • Work with management to develop a competitive pricing structure., • Work directly with customers on solution value propositions., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts., • Learn various technology solutions and demonstrate those solutions to customers., • Attend job-related training, as offered by the Company as well as self-driven learning efforts., • Perform other duties as assigned. Requirements for Success: • Associate’s degree or equivalent relevant work experience., • Minimum of 5 years of sales experience with government sales experience preferred., • Familiarity with voice and data solutions, including wired and wireless IP communications, video systems, and mass notification solutions., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs., • Maintain product and sales credentials and/or certifications., • Maintain a clean driving record. What We Do and Who We Are: Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at ronco.net – Our Solutions – Managed Services to learn more about what we do. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Only resumes that include your most recent experience/position will be considered. \nCompany Description Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections. Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job DescriptionAnticipated Start Date: November 2nd Job Overview:KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences. This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment. Key Responsibilities: • Answer inbound customer service calls in a high-volume call center- this will require back to back phone calls all day long, • Resolve customer inquiries related to banking products and services., • De-escalate and manage challenging customer situations professionally., • Provide support for online and mobile banking platforms., • Navigate multiple systems while speaking with customers., • Maintain accurate documentation and follow company policies., • Collaborate with internal teams to resolve client issues. Requirements: • Must reside in the Amherst, NY location- training is onsite for minimally 3 months., • Minimum 1 year of customer service or call center experience., • High school diploma or GED., • Strong communication and problem-solving skills., • Ability to multitask and work in a fast-paced environment., • Comfortable using multiple computer systems and technology., • Flexible schedule availability. Preferred Qualifications: • Minimally 2 years previous call center experience., • Remote/work-from-home experience. Skills: • Customer service., • Communication., • Problem-solving., • Multitasking., • Emotional intelligence., • Technical proficiency (online/mobile platforms). Benefits: • Competitive pay., • 401(k)., • Paid time off., • Tuition reimbursement., • Fitness reimbursement., • Paid training and career development., • Shift differentials and performance incentives. Remote Requirements: • Hardwired high-speed internet (50 Mbps minimum)., • Dedicated home office space., • Quiet, professional work environment. About KeyBank:KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.