IT Support Technician, Early Level 2
hace 19 días
Lakehurst
Job DescriptionJOB TITLE: IT Support Technician, Early Level 2HYBRID - MAJORITY REMOTE Employment Type: Full-Time, W2 Location: New Jersey, United States Schedule: Monday through Friday, 8 AM to 5 PM ET with a 1-hour lunch. Travel Requirements: This position is HYBRID, with approximately 80% of work done remotely. There is no in-office work, but client site visits will be necessary approximately 1x/week for troubleshooting. Clients are predominately located in Central and North Jersey. About the Role We are hiring on behalf of a growing NJ-based managed service provider that specializes in technology support for small to medium-sized businesses, particularly in the construction industry. They've been doing excellent work for over a decade and are bringing on a dedicated technician so the team can continue to grow and serve their clients well. That's where you come in. This is a full-time, W-2 hybrid role (80% remote) with occasional on-site client visits, primarily in Morris, Monmouth, and Ocean Counties. Mileage is reimbursed. What You'll Actually Be Doing • Handling client support tickets via phone and email, • Managing user onboarding and offboarding, • Assisting with new hardware setup and configuration Who We're Looking For You're the kind of person who doesn't need to be babysat. You can pick up the phone, handle a client with confidence, figure out a problem, document it properly, and move on to the next thing. Baseline Experience Required: • Remote support and ticketing systems, • Based networking concepts (DNS, DCHP, connectivity troubleshooting), • Windows desktop operating systems and common-end user troubleshooting, • Strong documentation habits and attention to detail Ideally, you have: • 5+ years of IT or delivery technician experience., • Comfort with (or ability to quickly learn) Microsoft 365 services, • A personable, professional phone presence, • Certifications (A+, Network+, Security+) are a plus but not required. Experience talks louder here. Military Veterans and Spouses: We Want to Hear from You! Veterans, Reservists, Military Spouses are strongly encouraged to apply! If your tech experience comes from a military environment rather than corporate MSP, we'll be flexible on some of the tool-specific requirements. If you know networking fundamentals and you're a quick study, we'll work with you on the rest. The Offer • Salary: $55,000 to $65,000 (negotiable based on experience), • Employment type: Full-time W-2, • Equipment: Computer provided; candidates must have a personal mobile phone with a data plan, • Training: 4 to 6 weeks paid onboarding, • Background check required prior to hire Why This Role? Real autonomy. A consistent, daytime schedule. Leadership that genuinely wants to invest in the people they hire. If you want to be a cog in a machine, this isn't it. If you want to actually matter to the team you work with and have room to grow, this one's worth a conversation. This position is being sourced by Blue United Sourcing. Blue United Sourcing is proud to be a Veteran-Owned Small Business. Hiring Manager: Amy Mardis Learn more: See additional Open Jobs: Equal Opportunity Employer | Veterans, Active Military & Military Spouses Strongly Encouraged to Apply