Director of Survivor Advocacy, North Texas Office
22 days ago
Fort Worth
Job DescriptionSalary: Annual salary + benefits Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. Job Title: Director of Survivor Advocacy Job Location: Local office, on-site Job Status: Full-time, Grant-supported, with plans to seek continuance Job Summary: The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting. Compensation: Annual salary Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense. Schedule/Availability: Generally, Monday through Friday, 8:30 a.m. to 5:30 p.m. Weekends, evenings, and holidays are available as needed. Frequent back-up/supervisory call. Anticipated 45-50-hour work week. Working conditions:Work is performed in a variety of venues and professional environments. Work duties may occasionally be performed in an environment that requires exposure to weather extremes, fumes, odors, and noise. Travel: This position requires frequent travel within the area for partner meetings, training, and team/professional development opportunities, as well as occasional travel outside the service area for training purposes. Mileage will be reimbursed at the IRS standard rate. Job Responsibilities: • Maintain a strong line of communication with the Survivor Advocacy Program Director regarding any issues related to the regional offices Survivor Advocacy Program, as well as any issues of a programmatic nature, • Rotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the regional structure allows for this requirement to be shared by two or more lead advocates and/or program coordinators, • Ensure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human trafficking, • Pursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates emotional and supervisory needs, • Ensure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Nows scope, • In coordination with the Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacy, • Develop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim services, • In coordination with the Survivor Advocacy Program Director and Regional Director, and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates, • Based on the service region structure, ensure the service region has a Lead Advocate, • Where applicable, train and supervise Lead Advocate to fulfill job description responsibilities, • In coordination with staff, coordinate volunteers, recruit, screen, train, engage, supervise, and retain advocacy volunteers, • Work with local coalition or task force as appropriate, • Schedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings., • Schedule and facilitate weekly advocacy team meetings, • Provide training and support in the implementation of the OHTS tool, • Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered, • Create clear expectations for advocates, ensuring that they know policies and protocols, • Assess advocates skill sets and watch for/support in areas of weakness, • Provide on-the-job training and model desired behaviors, alongside lead advocate(s), if applicable, • Ensure a minimum of every other week individual advocate supervision by phone or in-person. Virtual/phonetic supervision can only occur once every 30 days, • Ensure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffed, • Ensure that advocates are spending an appropriate amount of time with the survivors assigned to them, • Review safety plans routinely, • Document supervision - maintain a supervision file for each advocate. Specify the mode of communication in supervision documentation. Supervision should reflect the application of the Stages of Change and Motivational Interviewing terminology, • With assistance from Lead Advocate or Advocacy Program Support Specialist, where applicable, review documentation of all advocates at least twice a month and document the review, • Contact youth once a month and their parents/guardians once a month and document contact. Confirm records of contact and activities as reported by advocates and document confirmation, • Meet with youth both during and upon completion of service to discuss their experience with the advocate relationship, including questions related to assessing the youths sense of safety and care within the program and with the advocate, • Ensure compliance with DFPS MOU, review and ensure completion of monthly reports, and assist with input for quarterly reports to DFPS (as applicable), • With support of the Advocacy Program Support Specialist, where applicable, maintain the regional offices survivor advocacy calendar with on-call and time off schedules and weekly advocacy team meetings, • Develop local survivor advocacy budget and spending protocols in coordination with the Survivor Advocacy Program Director, • Seek feedback from service partners, • Monitor for red-flag or inappropriate behaviors and/or policy violations, • Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, • Take allegations seriously, • Respond immediately - if there is a reason to believe behavior is abusive, report to authorities, • Report to the Regional Director and the Survivor Advocacy Program Director immediately, • Collect information, as appropriate, • Develop and document the response and corrective action, • Determine and meet the needs of the alleged victim, as appropriate, • Prevent further access by the alleged perpetrator, • Review regional data for programmatic grant reports, • Support advocate participation in the monthly advocate resilience group, • Conduct annual advocate performance reviews at least annually in coordination with the Survivor Advocacy Program Director and HR Department, • Approve and monitor advocacy mileage, expense transactions, and advocacy staff timesheets, • Meet regularly with other Unbound Now Directors of Survivor Advocacy and CSEY Advocacy Coordinators for peer support and to collaborate on advocacy projects, • Submit expense documentation properly and within required time frames per the company expense policy, • Card Managers are responsible for reviewing each team members spend and assessing adherence to the policy every week, and following all Ramp Monthly Closeout Instructions and Process, • Submit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelines, • Review and approve timesheets bi-weekly- identifying that grant allocations are met, • Complete all Unbound Now required training promptly *This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands Desired Outcomes: • Clients served with professionalism and compassion - both in terms of relational support and case management, • High standards of excellence are upheld in the local offices advocacy program, including in the areas of grant compliance and best practices, • Excellent working relationships with law enforcement, care coordinators, service partners, and any other referral sources, • Strong working relationship with the local advisor for the Governors Child Sex Trafficking Team, • Compliance with Unbound Now policies and protocol and with Minimum Standards for CSEY Advocacy, • Collaboration and congruence with other Unbound Now offices advocacy programs and the Survivor Advocacy Program Director Working Relationships: Supervisor: Survivor Advocacy Program Director Supervises: Lead advocates (where applicable), Advocates, Advocacy Program Support Specialist (where applicable), and survivor advocacy volunteers or interns Works with: Local Care Coordinators and MDTs, Governors Child Sex Trafficking Team regional advisor, Unbound Now regional team, other Unbound Now Survivor Advocacy teams, and the Unbound Now HQ team Experience and Education • Bachelors degree or higher in social work or related field, • Clinical licensure, • Supervisory experience, • Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction, • Demonstrated ability to provide trauma-informed care, • Demonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivors Job Requirements: • Mature Christian faith, as evidenced by participation in a local Christian church, • Strong commitment to the mission and values of Unbound Now, • Provide at least three references (supervisor, professional, personal), • Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check, • Pass employment eligibility verification, • Demonstrated ability to work in a high-speed, professional setting, • Willingness to use a personal and reliable vehicle for Unbound Now purposes, • Excellent leadership skills, • Strong administrative abilities, • Excellent communication, interpersonal, and supervision skills, • Experience working with survivors of human trafficking, • Ability and willingness to maintain the confidentiality of sensitive information, • Ability to problem solve in the moment with advocates and provide coaching and resources as needed, • Participation in ongoing training, • Abide by Unbound Now policies at all times Critical Qualities: • Commitment to personal and professional growth, • Courageous, trustworthy, and tenacious in achieving goals, • Ability to stay hope-filled in the fight against human trafficking, • High degree of self-motivation and initiative, • Resilience and adaptability in dynamic environments, • Exceptional active listening skills, • High degree of cultural competency and professionalism in diverse public settings Physicaland Driving Requirements: • Must possess a valid drivers license, • Ability to drive personal vehicles and maintain proper insurance coverage, • Demands include sitting for long periods at a computer, repetitive hand motions from frequent keyboarding, • Demands frequently require close visual attention, • Demands frequently require prolonged mental concentration, • Demands frequent remote video calls
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