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Job Description Helping Save More Lives That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission. RQI Partners is a partnership between the American Heart Association and Laerdal Medical. We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you. Helping Save More Lives. — Our Mission, Our Business. This candidate must live local (within 100 miles) to Wappingers Falls, NY Position Overview The IT Support Engineer is responsible for managing and maintaining the RQI Partners IT hardware, software support services, and overseeing the security and performance of cloud-based infrastructure. This role demands a robust technical foundation, with expertise in troubleshooting, system security, and cloud technologies. The successful candidate will ensure operational excellence in IT support while implementing strong cyber security measures to safeguard information assets. Position Holder is Accountable For: Hardware and Software Support: • Install, configure, and maintain IT hardware including computers, servers, peripherals, and networking devices., • Provide comprehensive support for operating systems, office software, and specialized applications., • Troubleshoot and resolve hardware and software issues, ensuring minimal downtime., • Assist in technology upgrades and rollouts and manage inventory of IT assets., • Work in NIST CSF 2.0 environment, • Monitor IT environments for security incidents and vulnerabilities., • Implement and maintain cyber security tools and practices such as firewalls, antivirus software, and intrusion detection systems., • Conduct regular security assessments and participate in security audits to ensure compliance with internal policies and external regulations., • Design, deploy, and manage cloud solutions across multiple platforms (e.g., AWS, Azure, Google Cloud)., • Optimize cloud resources for performance, scalability, and cost-efficiency., • Ensure robust data backup and disaster recovery procedures are in place., • Provide first-line support to end-users, offering solutions in a timely and friendly manner., • Monitor and resolve FreshService tickets in a timely manner complaint with the SLAs, • Train staff on new hardware/software deployments and promote best practices in cyber security., • Participate in IT projects, from planning through to implementation, working closely with cross-functional teams., • Coordinate with vendors and external service providers to resolve technical issues., • Education: Bachelor’s degree in information technology, Computer Science, Cyber Security, or related field., • Experience: 3+ years of experience in IT support, cyber security (NIST CSF 2.0), and/or cloud infrastructure management., • Certifications: Certifications like CompTIA A+, Network+, Security+, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified are highly desirable., • Skills:, • Proficient in managing hardware and software across various operating systems., • Solid understanding of network architecture, cloud technologies, and cyber security principles., • Excellent problem-solving skills and ability to prioritize tasks., • Strong interpersonal skills with the ability to communicate technical information to non-technical users., • Occasional evening or weekend work to handle emergencies., • On-call availability for urgent IT support and security issues. RQIP Benefits Include: • Generous PTO & Holidays, • Remote Work Environment (some positions require travel), • Comprehensive Medical, Dental and Vision, • HSA & FSA Account Options, with employer HSA contribution, • 401k with Employer Match & Profit Sharing, • Employee Assistance Program, • Tuition Reimbursement, • Professional Development Opportunities, • Student Loan Repayment Assistance, • Eligibility for Annual Bonus, • Wellness Reimbursement Program, • Pet Insurance