Receptionist / Backup Claims Representative
3 days ago
Beacon
Job Description Position Summary We are seeking a reliable and professional Receptionist / Backup Claims Representative to serve as the first point of contact for our office while providing support to the Claims Department as needed. This role is ideal for a detail-oriented individual who enjoys interacting with clients, managing multiple tasks, and supporting operational workflow. Reception Duties • Greet clients and visitors in a courteous and professional manner, • Answer and route incoming phone calls promptly, • Manage incoming and outgoing mail, packages, and deliveries, • Maintain reception area, conference rooms, and office organization, • Assist with scheduling appointments and meetings, • Provide coverage for Claims Representatives during absences or high-volume periods, • Assist with claim intake, documentation, and file setup, • Communicate with clients regarding claim status and required documentation, • Enter and update information in claims management systems, • Perform other claims-related tasks as assigned Qualifications & Skills • High school diploma or equivalent required, • Previous receptionist, administrative, or customer service experience preferred, • Experience in insurance or claims processing is a plus, but not required, • Strong verbal and written communication skills, • Professional demeanor with excellent customer service skills, • Ability to multitask and prioritize in a fast-paced environment, • Proficiency with Microsoft Office (Word, Outlook, Excel), • Strong attention to detail and organizational skillsCompany DescriptionAbout Emery & Webb: Now a fifth generation family insurance business, we are much larger today than when we started over 130 years ago. Today our family is represented by five offices and over 100 trained insurance professionals serving our clients throughout the Hudson River Valley in New York, New England, New Jersey, Pennsylvania and across the entire United States. Our approach is to listen first, then present our clients with the best options for their insurance programs. We are deeply committed to providing our clients insurance coverage with integrity. This is the foremost priority of our organization: integrity based on expert advice, custom coverage, competitive prices, and prompt, courteous claims service. Our clients' satisfaction and protection is the measure of our success.About Emery & Webb:\r\n\r\nNow a fifth generation family insurance business, we are much larger today than when we started over 130 years ago. Today our family is represented by five offices and over 100 trained insurance professionals serving our clients throughout the Hudson River Valley in New York, New England, New Jersey, Pennsylvania and across the entire United States. \r\n\r\nOur approach is to listen first, then present our clients with the best options for their insurance programs. We are deeply committed to providing our clients insurance coverage with integrity. This is the foremost priority of our organization: integrity based on expert advice, custom coverage, competitive prices, and prompt, courteous claims service. Our clients' satisfaction and protection is the measure of our success.