Counter Sales / Warehouse Associate
24 days ago
Wappingers Falls
Job DescriptionDescription: Reports To: Branch Manager Work Hours: Full Time FLSA Status: Non-Exempt Branch: Set Location Position Purpose: Assist customers and fill their plumbing/heating/HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. Essential Functions: • Actively seek opportunities to help customers., • Locate and obtain ordered products for customers., • Assist in the handling of defective parts and warranty information., • Process approved credits for customers when products are returned., • Address questions about product, pricing and availability., • Make sure all product catalogs are up-to-date and that expired ones are discarded., • Accurately and safely move products of varying weights according to customer needs., • Provide exceptional customer service at all times., • Answer telephone calls professionally and pleasantly., • Accurately input and fill customer orders., • Accurately read and identify numbers for accurate order filling and receiving of material., • Assist warehouse personnel when necessary., • Maintain a clean and professional work environment., • Safely operate a forklift, pallet jack, etc., • Remain up-to-date on all safety practices and standards., • Perform other responsibilities as directed. Requirements: Experience, Education & Skills: • Counter sales experience preferred., • Familiarity with plumbing / heating / HVAC industry rules and regulations., • Result driven and customer focused., • High school diploma or GED preferred. Physical Requirements: • While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard., • Specific vision abilities required by this job include close vision requirements due to computer work.