Maintenance Technician II
hace 3 días
Trenton
Job Description Position Summary The Maintenance Technician II supports daily property operations by completing routine and intermediate maintenance work that helps maintain clean, safe, attractive, and inspection-ready apartment communities. This role requires dependable hands-on maintenance skills, strong customer service, sound judgment, and the ability to complete work orders, unit turns, preventative maintenance tasks, and property upkeep with limited supervision. Essential Responsibilities • Complete routine and intermediate maintenance repairs, service requests, inspections, and assigned preventative maintenance in accordance with company standards, safety expectations, and property priorities., • Maintain common areas, grounds, curb appeal, trash and recycling areas, snow removal areas, mechanical spaces, and other property areas to help ensure the community remains clean, safe, and inspection ready., • Use Yardi Maintenance Mobile and other company technology to document, update, and close assigned work orders accurately, including notes, photos, labor, materials, and completion status when applicable., • Support apartment turnovers by completing assigned make-ready tasks, including repairs, cleaning support, painting, lock changes, fixture replacement, and basic unit preparation within established timelines., • Perform general repairs related to appliances, plumbing, painting, electrical fixtures, locks, doors, carpentry, drywall, flooring, and building maintenance within skill level, training, and company procedures., • Identify maintenance concerns, safety hazards, code-related issues, recurring problems, and capital repair needs, and communicate them promptly to the appropriate supervisor., • Provide courteous, respectful, and professional service to residents, applicants, vendors, housing partners, and internal team members., • Work closely with the Property Manager, Assistant Property Manager, Facility Manager, and maintenance team to support occupancy, resident retention, inspection results, compliance readiness, and property goals., • Support cost control by using supplies responsibly, reporting inventory needs, reducing repeat repairs, and completing assigned work efficiently., • Assist at additional sites as determined by company needs and support maintenance coverage, special projects, inspections, and emergency response when needed., • Respond to emergencies, on-call needs, after-hours calls, safety concerns, and urgent resident issues in a timely, professional, and solutions-focused manner., • Work beyond assigned responsibilities when needed to advance company goals and strengthen property performance. Key Performance Indicators • Work Orders: Complete and close non-emergency work orders within 72 hours whenever possible, with accurate documentation and timely updates when delays occur., • Emergency Response: Complete emergency work orders promptly and update records by the next working day when work is completed after hours., • Unit Turns: Support completion of make-ready work within 10 business days, or sooner when directed by occupancy or property needs., • Preventative Maintenance: Complete assigned preventative maintenance tasks on schedule and maintain required logs, checklists, and documentation., • Inspection Readiness: Help maintain clean, orderly, safe, and inspection-ready properties with timely correction of identified deficiencies., • Resident Experience: Support positive resident satisfaction through timely, respectful, professional, and solution-oriented service., • Technology Use: Use Yardi Maintenance Mobile consistently to document work accurately, including notes, materials, photos, and completion details when applicable., • Cost Control: Use supplies responsibly, help reduce repeat repairs, and report inventory or vendor needs promptly., • Professional Development: Complete at least 2 maintenance-related training courses each year and demonstrate continued improvement in technical skills. Reporting Relationships Reports to: Property Manager and/or Facility Manager as assigned Supervises: None Qualifications • High school diploma or equivalent required; trade school, technical certification, or industry training preferred., • At least 2 years of maintenance experience in multifamily housing, property management, facilities, construction, or a related field preferred., • Solid working knowledge of general maintenance, including appliance repairs, basic plumbing, painting, electrical fixtures, locks, doors, carpentry, drywall, grounds, and customer service., • Ability to complete routine and intermediate repairs, follow instructions, troubleshoot common maintenance issues, and request support when needed., • Ability to identify safety concerns, maintenance trends, recurring issues, and needed repairs and communicate them clearly to supervisors., • Ability to read basic instructions, service information, safety guidance, inspection reports, work orders, and vendor documentation., • Technology literacy required; ability to use Yardi Maintenance Mobile or similar work order technology required or must be learned within company timelines., • Valid driver’s license, insured vehicle, reliable transportation, and ability to travel between properties as needed., • Ability to use a personal vehicle for travel between properties and transportation of small maintenance-related items as needed., • Required to live at the assigned property or within a reasonable response distance based on site requirements and business needs. Working Conditions and Physical Requirements • Ability to work periodic flexible hours, including emergency response or on-call assignments., • Ability to work at property locations in a variety of neighborhood settings and support additional sites as assigned., • Ability to climb stairs and ladders, ride elevators, push, pull, bend, squat, reach overhead, and lift up to 15 pounds routinely and up to 50 pounds occasionally., • Ability to walk or stand for 6 to 8 hours per day., • Ability to work outdoors for extended periods of time and during various weather conditions, including snow removal and emergency response situations.