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Provides the department with leadership whereby they achieve results in accordance with the objectives, performance, and quality standards established by the Northern Quest Resort and Casino. Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casi

Ensures that the facilities are safe and secure from fire, theft, burglary, assault, and other such causes that may threaten the safety and security of the business, property, employees and patrons. Experience: Nine months related experience and/or training in security/law enforcement; or equivalent

Drives vehicle to and from private or central loading areas to and from Northern Quest Resort and Casino or other destinations according to assigned schedule. Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort & Casino Policies and Procedures.

Outdoor Summer Concert Series - Casino Housekeeping Attendant.

To provide housekeeping services on a daily basis in a manner that is convenient to the guests, and to promote a positive image of the resort and the casino through professional service and attention to detail.Essential Duties and Responsibilities:.Ensures compliance with the Kalispel Tribe of India

One year Hotel Housekeeping experience in a 150+ room hotel. Hotel Housekeeping Floor Supervisor. Directly responsible for coordination of all Room Attendants within the Hotel Housekeeping Department.

Location: Airway Heights, WA 99001, USA.Hiring Preference: The Kalispel Tribe of Indians is an Equal Opportunity Employer.Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to give preference in hiring,

Controls traffic for guests on Northern Quest Resort & Casino property by performing the following duties:. Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Resort & Casino Policies and Procedures. Help

Checks guests in and out of the Northern Quest Resort and Casino Hotel, which includes the following duties:. Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.

Join our energetic team as a Room Attendant and contribute to providing exceptional guest experiences in a dynamic and rewarding hospitality environment. Are you detail-oriented and take pride in creating clean and inviting spaces? Join our vibrant hotel or resort as a Room Attendant and play a vita

The Kalispel Tribe of Indians is an Equal opportunity employer.Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualifi

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of FunctionsThe Front Desk Agent will adhere to all operational guidelines and standards while undertaking the following duties: Essential Duties and Responsibilities • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort & Casino Policies and Procedures., • Checking guest in and out of hotel using the RV Resort’s computer system., • Answering guest questions about the resort and local area or inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions., • Balance bank at end of shift and notify Front Desk Administrator or RV Resort Manager of any discrepancies immediately., • Answer all telephones within three rings., • Works as a team with other associates to maintain seamless service for guests., • Up Sell guest on Sites, Service, and Amenities., • Comply with resort safety and Loss Control Procedures., • Goes through all guest comps to ensure the billing is correct., • Have knowledge of resort emergency procedures., • Serves as a liaison between guests and concierges., • Have knowledge of the Camas Club and its policies and procedures., • Fulfill any reasonable work requested by the RV Resort Manager or the RV Resort Front Desk Administrator., • Greets, registers, and assigns sites, cottage, and golf carts to guests., • Issues keys appropriate to each reservation and escort instructions to RV Resort Site Attendant., • Keeps records of room availability and guests’ accounts., • Makes and confirms all reservations including RV resort, golf cart, hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours., • Posts charges such as site or cottage, food, liquor, or telephone, to ledger., • Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence., • Informs maintenance and housekeeping staff of turnaround needs., • Use proper interpersonal skills when dealing with customers and employees., • Share information with other departments to facilitate their successful performance including quickly directing issues and concerns to appropriate personnel., • Ensure guest confidentiality standards are followed., • Responsible for maintaining a consistent, regular good attendance record., • Ensure control/protection of company assets., • May be required to be a panelist for the Internal Review Hearings., • Fill in for any duties in the resort as needed, including but not limited to the following: concierge duties, light maintenance, preparing RV sites for turnaround, escorting guests to their site, and housekeeping., • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Supervisory Responsibilities • This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED) Experience • Three to six months related experience and or/training; 1-2 years related college courses a plus., • Hospitality or customer service experience is preferred. Skills • Must be computer literate with working knowledge of Microsoft programs and other computer software., • Ability to type at least 40 wpm. (Test Required), • Ability to read and comprehend simple instructions, short correspondence, and memos., • Ability to write simple correspondence., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions., • Ability to deal with problems involving a few concrete variables in standardized situations., • Ability to maintain effective working relationships with department head and employees., • Excellent organizational, communication and interpersonal skills. Other Requirements • Ability to obtain and maintain a Kalispel Tribal Gaming License., • Work nights, weekends and holidays as required., • Must have in possession a valid state driver’s license while on shift. Physical Demands • Requires the ability to lift and or/move objects weighing up to 50 pounds., • Constantly requires the ability to give and receive detailed information through verbal communication., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Constantly requires working with fingers rather than the whole hand or arm., • Constantly requires repetitive movement of the wrists, hands and/or fingers., • Often requires walking or moving about to accomplish tasks., • Frequently requires standing and/or sitting for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to hot, cold, wet and/or humid conditions. The noise level in the work environment is usually moderate.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of FunctionsChecks guests in and out of the Northern Quest Resort and Casino Hotel, which includes the following duties:Essential Duties and Responsibilities • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures., • Provide anticipatory service in a thoughtful and intuitive way., • Exhibit a genuine sense of interest and concern for the guest., • Checking guest in and out of hotel using the hotels computer system., • Answering guest questions about the hotel and local area or inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions., • Balance bank at end of shift and notify Supervisors or Managers of any discrepancies immediately., • Answer all telephones within three rings., • Works as a team with other associates to maintain the best service standards available., • Up sell guest on rooms, service, and amenities., • Comply with hotel safety and Loss Control Procedures., • Goes through all guest comps to ensure the billing is correct., • Balance all credit card transaction throughout the hotel, • Have knowledge of all hotel emergency procedures., • Maintain four star/four diamond service standards., • Have knowledge of the Camas Club and its policies and procedures., • Fulfill any reasonable work requested by a Manager or Supervisor., • Greets, registers, and assigns rooms to guests., • Issues room keys and escort instructions to bellhop., • Keeps records of room availability and guests’ accounts., • Make and confirms hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours., • Posts charges such as room, food, liquor, or telephone, to ledger., • Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence., • Use proper interpersonal skills when dealing with customers and employees., • Share information with other departments to facilitate their successful performance., • Ensure guest confidentiality standards are followed., • Responsible for maintaining a consistent, regular good attendance record., • Ensure control/protection of company assets., • May be required to be a panelist for the Internal Review Hearings., • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.· This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities • This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED) Experience • Three to six months related experience and or/training; 1-2 years related college courses a plus., • Experience in a four star/four diamond hotel preferred. Skills • Must be computer literate with working knowledge of Microsoft programs and other computer software., • Highly articulate., • Ability to read and comprehend instructions, short correspondence, and memos., • Ability to write professional correspondence., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions., • Ability to deal with problems involving a few concrete variables in standardized situations., • Ability to maintain effective working relationships with department head and employees., • Excellent organizational, communication and interpersonal skills. Other Requirements • Ability to obtain and maintain a Kalispel Tribal Gaming License., • Work nights, weekends and holidays as required. Physical Demands, • Requires the ability to lift and or/move objects weighing up to 50 pounds., • Constantly requires the ability to give and receive detailed information through verbal communication., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Constantly requires working with fingers rather than the whole hand or arm., • Constantly requires repetitive movement of the wrists, hands and/or fingers., • Often requires walking or moving about to accomplish tasks., • Frequently requires standing and/or sitting for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Fulfill any reasonable work requested by the RV Resort Manager or the RV Resort Front Desk Administrator. Answering guest questions about the resort and local area or inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions. Ensures

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions The Security Ambassador is responsible for maintaining a safe, secure, and welcoming environment for all guests, team members, and visitors at Northern Quest Resort & Casino. This role involves active patrol, investigation, incident response, and supporting emergency procedures such as evacuations and medial responses. Security Ambassadors are front-line representatives who exemplify professionalism, awareness, and a commitment to guest safety. Essential Duties and Responsibilities • Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, and Northern Quest Policies and Procedures., • Responsible for the safety and security of employees, patrons, facilities and grounds., • Patrols lobbies, corridors, and public rooms, confers with management interviews guests and employees, and interrogates person to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents., • Ensures that the facilities are safe and secure from fire, theft, burglary, assault, and other such causes that may threaten the safety and security of the business, property, employees and patrons., • Prevents admittance of alcoholic beverages on the premises of the businesses., • Performs medical response as needed., • Protects money room and administration offices., • Properly identifies all employees entering the businesses., • Warns or eject troublemakers, and cautions careless persons., • Reports all accidents and conditions requiring correction., • Provides traffic control duty when necessary., • Implements evacuation plans and routes if necessary., • Maintains crowd control at entry points., • Observation and monitoring of customer and employee behavior., • Must learn, comprehend and comply with all Company policies and procedures, Gaming Regulations and Title 31 requirements., • Available and willing to work any changes in hours deemed necessary for Business Levels., • Responsible for maintaining a good attendance record., • May be required to be a panelist for the Internal Review Hearings., • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned Supervisory Responsibilities This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED). Experience • Nine months related experience and/or training in security/law enforcement; or equivalent combination of education and experience. Skills • Prerequisite: Demonstrated knowledge of casino environment., • Must possess excellent customer relations and customer service skills., • Skill in identifying and resolving problems under pressure conditions. Other Requirements • Ability to obtain a Work Permit, • Washington or Idaho State Driver’s License (Must be in possession while operating a Tribal Vehicle)., • Must be able to be insured by the company insurance carrier., • Must be at least 21 years of age., • Available and willing to work nights, weekends and holidays as required., • Hepatitis A & B vaccinations are required as a condition of employment. Physical Demands • Requires the ability to lift and/or move objects weighing up to 25 pounds., • Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Often requires walking or moving about to accomplish tasks., • Occasionally requires standing and/or sitting for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate/too loud.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions The Banquet Server is responsible for providing exceptional food and beverage service during guest events, concerts and functions at Northern Quest Resort & Casino. This role ensures all banquet operations are executed according to established standards while delivering outstanding guest experiences in a professional, friendly, and attentive manner. Banquet Servers support the entire banquet team and contribute to creating a seamless and memorable event for every guest. Essential Duties and Responsibilities • Ensure compliance with the Kalispel Tribe of Indians –Internal Controls, and Northern Quest Casino Policies and Procedures., • Provide constant, attentive and friendly service to all guests, greets guests in appropriate manner., • Serve beverages according to Mandatory Alcohol Service Training (MAST) guidelines., • Assist banquet Team Members (Servers, Bartenders, Set-up Porters, Cocktail Servers and Ushers, and Beverage Porters) to ensure superior guest service., • Review the client’s needs or special requests, in order to deliver a flawless performance, while maintaining very high standards., • Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level., • Correctly perform all necessary paper and bookwork at shifts end., • Relay any complaints, problems or positive remarks to shift supervisor., • Attend all training meetings., • Keep storage areas clean and organized. Make sure that equipment is cleaned properly and stored securely., • Responsible for maintaining a good attendance record., • May be required to be a panelist for the Internal Review Board Process., • Must be able to execute multiple tasks at the same time, while staying focused and organized., • Coordinate special arrangements and needs with the appropriate departments for the operation., • Knowledge of food and wine for training service., • Help organize clearing stations and Back of House., • Work along with the Culinary Team, in the setting of buffet tables and other food displays., • Inspect the overall ambiance of the room to meet the need of the client., • Make certain that the tables are set according to Northern Quest Casino standards and the requirement of the function and the client., • In the absence of a supervisor or manager, meet and greet clients at the beginning of their function and communicate with them through the duration of their event., • Follows Northern Quest Casino procedures for “Room Control” pertaining to guest conduct and alcohol use. Education • High School Diploma/GED Skills • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests., • Ability to maintain effective working relationships with department head and employees., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Excellent organizational, communication and interpersonal skills. Other Requirements • Ability to obtain and maintain a Kalispel Work Permit., • Valid driver’s license (Must be in possession while operating a Tribal Vehicle)., • Washington State Food Handlers Card. - obtain within 14 days from date of hire., • Hepatitis “A” Vaccination- By date of hire., • Mandatory Alcohol Service Training (Washington State Liquor Control Board Permit). - obtain within 60 days from date of hire., • Available and willing to work nights, weekends and holidays as required. Physical Demands • Requires the ability to lift and/or move objects weighing up to 75 pounds., • Constantly requires the ability to give and receive detailed information through verbal communication., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Work Environment While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions Play a vital role in creating a memorable dining experience. You’ll provide attentive, knowledgeable, and friendly service to every guest, sharing your passion for hospitality and the diverse flavors of our menu. Whether guests are enjoying sushi, noodles, or craft cocktails, you’ll help deliver an exceptional and seamless experience in one of Northern Quest Resort & Casino's signature restaurants. Essential Duties and Responsibilities • Ensures compliance with Kalispel Tribe of Indians –Internal Controls, and Northern Quest Policies and Procedures., • Use the Point of Sale (POS) system as trained, • Greet guests in a friendly manner, take their beverage and food orders, serve the orders, clear all dishes & glassware from their table and present the guest check., • Collect payment from the guest and provide change when necessary., • Provide constant, attentive and friendly service to all guests., • Educate the guests about the daily specials and answer any questions they may have., • Be knowledgeable about wine and be prepared to answer guest questions about wine pairing., • Communicate with your supervisor to resolve any guest questions in a timely manner., • Keep payments orderly and neat throughout your shift., • Sell beverages and alcohol beverages, plus refill beverages., • Maintain assigned sections and workstations., • Assist other servers with all of the above to ensure total Teamwork., • Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed., • Maintain a clean and stocked server station., • Correctly perform all necessary paper and bookwork at shifts end., • Relay any complaints, problems or positive remarks to shift supervisor., • Maintains confidential daily record keeping of tips., • Attend all training meetings., • Assist in other projects, as directed., • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Supervisory Responsibilities This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED). Experience • One to three months related experience and/or training helpful; or equivalent combination of education and experience., • Experience working as a waiter/waitress preferred. Skills • Must possess excellent customer relations and customer service skills., • Ability to handle cash and give proper change., • Skill in identifying and resolving problems under pressure conditions., • Ability to learn and operate the POS system. Other Requirements • Ability to obtain and maintain a Tribal Gaming License., • Valid Food Handlers card., • Hepatitis A vaccination., • Mandatory Alcohol Server Training (MAST) certification., • Payment Card Industry Training., • Available and willing to work nights, weekends and holidays as required., • Employment is contingent upon a favorable outcome of a background investigation. Physical Demands • Requires the ability to lift and/or move objects weighing up to 65 pounds., • Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Constantly requires working with fingers rather than the whole hand or arm., • Constantly requires repetitive movement of the wrists, hands and/or fingers., • Constantly requires walking or moving about to accomplish tasks., • Occasionally requires standing and/or sitting for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Constantly requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort and Casino. Essential Duties and Responsibilities • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures., • Answer all telephones within three rings., • Presents a friendly, professional non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides a first class guest experience., • Provide anticipatory service in a thoughtful and intuitive way., • Exhibit a genuine sense of interest and concern for the guest., • Fluent understanding of the organizations departments allowing for accurately guided call transfers., • Obtains any information necessary to assist the guest quickly, accurately, and pleasantly., • Answers guest questions about the Resort and local area or inquiries pertaining to casino services; hotel services; spa and salon services; and travel directions., • Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guest’s needs., • Monitors the perpetual inventory of rooms to be sold at all times., • Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests., • Use proper interpersonal skills when dealing with customers and other Team Members., • Works as a team with other Team Members to maintain the best service standards available., • Performs accurate, live wakeup calls in a timely manner., • Accept and accurately process guest credit card information, tournament registration and gift card purchases., • Accepts all paging requests, deliver pages in a professional tone of voice., • Successfully answers guest inquiries. Is knowledgeable of the total Resort’s facilities. Up sells and suggests the use of the hotel’s outlets and services., • Maintain Four Star/Four Diamond service standards., • Accurately wrap up all Reservation calls., • Record Guest information accurately and prevent the creation of duplicate profiles., • Fulfill any reasonable work requested by a Manager or Supervisor, completing accurately and in a timely manner., • Knowledgeable of all gaming, hotel, and spa and salon amenities and terminology., • Share information with other departments to facilitate their successful performance., • Ensure guest confidentiality standards are followed., • Have knowledge of the Camas Club and its policies and procedures., • Ensure guest confidentiality standards are followed., • Follow call scripting developed by Management staff and maintain proper call control., • Responsible for maintaining a good attendance record., • Ensure control/protection of company assets., • May be required to be a panelist for the Internal Review Hearings., • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed., • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned Supervisory Responsibilities • This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED) Experience • Three to six months related experience and or/training; 1-2 years related college courses a plus., • Experience in a four star/four diamond hotel preferred. Skills • Must be computer literate with working knowledge of Microsoft programs and other computer software, • Ability to type at least 40 wpm. (Test Required), • Highly articulate., • Ability to read and comprehend instructions, short correspondence, and memos., • Ability to write professional correspondence., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions., • Ability to multitask while speaking with guests., • Ability to handle high call volume with focus on available phone time., • Ability to deal with problems involving a few concrete variables in standardized situations, in a controlled and professional manner., • Ability to maintain effective working relationships with department head and employees., • Excellent organizational, communication and interpersonal skills. Other Requirements • Ability to obtain and maintain a Kalispel Tribal Gaming License., • Work nights, weekends and holidays as required. Physical Demands • Requires the ability to lift and or/move objects weighing up to 20 pounds., • Constantly requires the ability to give and receive detailed information through verbal communication., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Constantly requires working with fingers rather than the whole hand or arm., • Constantly requires repetitive movement of the wrists, hands and/or fingers., • Often requires walking or moving about to accomplish tasks., • Frequently requires standing and/or sitting for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions Provide information to guests on a wide variety of subjects. To assist guests, fellow associates and visitors with any reasonable request or need that will make their overall experience a memorable one. Ensure the highest level of guest satisfaction. Essential Duties and Responsibilities • Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures., • Arrive early enough to ensure a smooth transition between shifts., • Know the resort and its services in the most intimate of details., • Have extensive knowledge of the Camas Club and its policies and procedures., • Maintain four star/four diamond service standards., • Ensure that guest response process is being followed through on a daily basis., • Extensive knowledge of the surrounding community and events., • Provide anticipatory service in a thoughtful and intuitive way., • Exhibit a genuine sense of interest and concern for the guest., • Provide personalized recommendations for amenities, restaurants, and shopping., • Create customized itineraries and packages., • Daily follow through with the VIP and frequent guest programs., • Monitor activity in the business center., • Maintain a positive and upbeat attitude at all times and in all circumstances., • Maintain a professional appearance at all times, including a clean and pressed uniform with nametag., • Up sell guest on rooms, service, and amenities., • Accurately completes required paperwork and maintain logs., • Answer all telephones within three rings., • Check guest who are waiting in line in and out at concierge desk in the lobby., • Assist Front Desk and Bellstand at peak times to ensure smooth check in and check out., • Work closely with other departments and vendors., • Be knowledgeable of all emergency procedures, fire alarm operations and OSHA regulations., • Maintain an open and positive line of communication with all departments in the casino and resort., • Knowledgeable of the property’s employee handbook., • Be sure Concierge Desk in lobby is constantly clean and maintain a professional appearance., • Handle any guest request efficiently and timely to the guest’s satisfaction., • Be sure to make yourself easily accessible to guests. Maintain a high level of visibility in the lobby., • Work closely with the Casino Hosts in the delivery of service to casino VIPs., • Share information with other departments to facilitate their successful performance., • Ensure guest confidentiality standards are followed., • Responsible for maintaining a good attendance record., • Ensure control/protection of company assets., • May be required to be a panelist for the Internal Review Hearings., • Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed., • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities • This job has no supervisory responsibilities. Education • High school diploma or general education degree (GED) Experience • Minimum of two years hotel front office experience and/or one year concierge experience., • Experience in a four star/four diamond hotel preferred. Skills • Must be computer literate with working knowledge of Microsoft programs and other computer software., • Ability to type at least 40 wpm. (Test Required), • Must have extensive knowledge of the hotel, casino, and the community., • Posses a friendly and outgoing personality, enjoys dealing with and be willing to provide a positive experience to guests, fellow associates and visitors., • Ability to read and comprehend instructions, correspondence, and memos., • Ability to write professional correspondence., • Highly articulate., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions., • Ability to deal with problems involving a few concrete variables in standardized situations., • Ability to maintain effective working relationships with department head and employees., • Excellent organizational, communication and interpersonal skills. Other Requirements • Ability to obtain and maintain a Kalispel Tribal Work Permit., • Work nights, weekends and holidays as required. Physical Demands • Requires the ability to lift and or/move objects weighing up to 50 pounds., • Constantly requires the ability to give and receive detailed information through verbal communication., • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly., • Constantly requires working with fingers rather than the whole hand or arm., • Constantly requires repetitive movement of the wrists, hands and/or fingers., • Often requires walking or moving about to accomplish tasks., • Requires standing for sustained periods of time., • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms., • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally., • Occasionally requires stooping or crouching which entails the use of the lower extremities and back muscles., • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.