Aquatics Assistant Manager
16 days ago
Chula Vista
Job Description Job Title: Aquatics Assistant Manager Location: Gaylord Pacific Resort and Convention Center in Chula Vista, CA Reports To: Aquatics Manager Employment Type: Salaried Salary: $70,000-72,000/year Job Summary: Innovative Attraction Management is seeking a highly motivated and experienced Aquatics Assistant Manager to assist in the opening and operation of a brand-new water park in Chula Vista, CA attached to the Gaylord Pacific Resort and Convention Center. The ideal candidate will have a strong background in aquatic safety, leadership, and operational management, with a deep understanding of Cal OSHA/DOSH regulations for water park attractions. This role will work closely with the Aquatics Manager to develop and implement policies, procedures, and training programs to ensure a safe and enjoyable experience for all guests. The Aquatics Assistant Manager must hold a current StarGuard ELITE Instructor Certification, or comparable lifeguard instructor certification from a nationally accredited lifeguard training program, and possess the ability to lead, train, and inspire a team of lifeguards. This is a hands-on role that requires a proactive approach to safety, operational efficiency, and team development. Key Responsibilities: • Safety & Compliance:, • Ensure compliance with all Cal OSHA/DOSH regulations and industry standards for water park attractions., • Assist in the development and implementation of lifeguard operating guidelines, emergency response protocols, and safety procedures., • Conduct regular safety audits and risk assessments to identify and mitigate potential hazards., • Team Leadership & Training:, • Assist in recruiting, hiring, and training a team of lifeguards., • Develop and deliver ongoing training programs, including in-service training, to maintain high standards of lifeguard performance., • Provide leadership and mentorship to lifeguards, fostering a culture of professionalism, teamwork, and accountability., • Operational Management:, • Collaborate with the Aquatics Manager to create and manage lifeguard rotation schedules, shift schedules, and break plans., • Oversee daily lifeguard operations, ensuring proper coverage and adherence to safety protocols., • Monitor lifeguard performance and provide constructive feedback to improve skills and response times., • Liaise with the Gaylord Pacific Resort retail, housekeeping, guest service and engineering departments where applicable., • Emergency Preparedness:, • Develop and implement emergency action plans (EAPs) for all water park attractions., • Conduct regular emergency drills and ensure all lifeguards are prepared to respond effectively to incidents., • Act as a first responder in emergency situations, providing leadership and direction as needed., • Policy & Procedure Development:, • Assist in creating and updating policies, procedures, and training materials to reflect best practices in aquatic safety., • Ensure all lifeguard staff are trained on and adhere to established guidelines., • Guest Experience:, • Promote a safe and welcoming environment for all guests., • Act as a point of contact for guest concerns related to safety or lifeguard performance, addressing issues promptly and professionally., • Train lifeguards to handle guest complaints with empathy, active listening, and a solution-oriented mindset, ensuring guests leave satisfied., • Recognize and reward lifeguards who consistently deliver exceptional guest service, reinforcing a culture of excellence., • Administrative Tasks:, • Manage payroll processes for aquatics staff, ensuring accuracy and timely submission., • Develop and maintain staff schedules, including lifeguard rotations, breaks, and shift coverage., • Conduct regular audits of operational documentation to ensure compliance with company policies and regulatory standards., • Maintain accurate records of training, certifications, and performance evaluations., • Technical Proficiency, • Demonstrated proficiency in Microsoft Outlook for email communication and calendar management., • Advanced skills in Microsoft Word for creating and editing policies, procedures, and reports., • Current StarGuard ELITE Instructor Certification or equivalent (required)., • Minimum of 3 years of experience in aquatic safety, with at least 1 year in a supervisory or leadership role., • In-depth knowledge of Cal OSHA/DOSH regulations for water park attractions (preferred)., • Strong understanding of lifeguard operations, including rotations, emergency response, and surveillance techniques., • Excellent leadership, communication, and interpersonal skills., • Ability to work in a fast-paced environment and adapt to changing priorities., • CPR/AED and First Aid certification (required)., • Ability to stand, walk, and swim for extended periods., • Capable of lifting 50 pounds and performing rescues in water., • Medical, • Dental, • Vision, • ST/LT Disability, • Basic Life, • 401K