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We are looking for a dedicated and empathetic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support through various channels, such as phone, email, and chat. You will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced environment. Key Responsibilities • Respond promptly to customer inquiries via phone, email, and chat. • Identify and assess customer needs to ensure they receive accurate solutions and information. • Handle and resolve customer complaints in a professional and timely manner. • Provide detailed information on products, services, and policies. • Process customer orders, forms, applications, and requests. • Keep records of customer interactions, transactions, and feedback. • Follow up with customers to ensure that they are satisfied with the resolution of their issues. • Collaborate with internal teams to improve customer service processes. • Maintain a positive, empathetic, and professional attitude toward customers at all times. Qualifications • High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred). • Proven experience in a customer service or call center role. • Excellent verbal and written communication skills. • Strong problem-solving abilities with a customer-first attitude. • Proficiency with customer service software, CRM tools, and Microsoft Office Suite. • Ability to handle stressful situations with patience and professionalism. • Strong multitasking, time management, and organizational skills. • Flexibility to work in shifts (if required). Key Competencies • Empathy and emotional intelligence. • Active listening and interpersonal communication. • Conflict resolution and adaptability. • Attention to detail and accuracy. • Team player with a collaborative mindset

At course talk, we’re passionate about all things golf, focusing specifically on men’s fashion. Our website is a hub for golf enthusiasts, featuring news, tips, reviews, and a full catalog of exciting men's fashion brands. We’re looking for a creative and motivated college student to join our team as a Social Media Intern to help us engage our audience and grow our online presence. We’re seeking a Social Media Intern who is eager to gain hands-on experience in social media marketing. This role involves creating engaging content, managing social media accounts, and analyzing performance metrics. As a Social Media Manager intern, you’ll have the opportunity to develop your skills in a real-world setting while contributing to a growing golf community. Key Responsibilities: - Content Creation: Develop and curate engaging content (text, images, videos) tailored to our audience and brand voice. - Social Media Management: Manage and update our social media profiles on platforms such as Facebook, Twitter, Instagram, and LinkedIn. - Engagement: Interact with our followers by responding to comments, messages, and mentions in a timely and professional manner. - Campaign Execution: Assist in planning and executing social media campaigns, including promotional posts, contests, and collaborations. - Analytics: Monitor and report on social media performance using tools like Google Analytics and native platform insights. - Trends and Innovation: Stay up-to-date with the latest social media trends and best practices to keep our content fresh and relevant.