Retail marketing jobs in Piscataway, New Jersey - Page 2Create job alerts

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job Description About Us International Money Express (NASDAQ: IMXI) is a dynamic, fast-paced, and innovative fintech and digital services company specializing in wire transfer and financial products for underrepresented consumers. Since 1994, we have been a leader in the money transfer industry, connecting thousands of people with their families and communities. With a trusted network of retail locations and convenient online transfer options, we ensure our customers' money arrives exactly where and when they need it. At Intermex, we help consumers save while caring for what matters most. You Will As a Territory Sales Representative at Intermex Wire Transfer, you will focus on prospecting and business development strategies to drive volume through new and existing customers. • Prospect and generate new revenue sales by signing new retailers through in-person B2B sales tactics, • Promote Intermex's Point of Sale product that delivers services such as International Wire Transfers, Bill Payments, Check Cashing and Top Up services, • Utilize our robust in-house built Sales Platform to track gross margins, sales, data and areas of opportunity in assigned territory., • Create and follow weekly sales plans including daily prospecting visits to retailers – visiting at least 50 retailers per week., • Deliver product presentations by demonstrating an industry-leading suite of products and money transfer services on POS and Digital channels., • Improve current Agent (Retail Partner) relationships by exceeding expectations in sales calls, quarterly business reviews, and always presenting solutions., • Collaborate cross-functionally with the inside sales and marketing teams to leverage cross-selling opportunities and maximize product offering and profit., • Bilingual Spanish is a must., • Must have a minimum of 4 years of proven B2B, SMB territory sales experience., • Experience selling products and services to retailers and/or businesses, • Excellent written and verbal communication skills., • Proficient in Microsoft Office Suite., • Must have your own vehicle & car insurance. Monthly car allowance and gas reimbursement provided., • Competitive base salary plus uncapped on-target sales commissions., • Monthly car allowance plus gas reimbursement., • Hybrid, remote work available, depending on the position., • Business casual dress code, • Paid time off, • Free Employee Dental and Vision benefits., • Medical benefits and 401K plan available., • Employee Discounted Marketplace., • We celebrate successes and reward our people for their hard work every day. #IMXINE Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time. California Consumer Privacy Act