Packing & Fulfillment Associate – Luxury E-Commerce
hace 4 días
New York
Packing & Fulfillment Associate – Luxury E-Commerce Company: Saconde, LLC Location: Manhattan, New York (On-Site) Employment Type: Full-Time, W-2 Employee Compensation: Competitive Hourly Pay, Based on Experience About Saconde Saconde, LLC is a growing luxury resale company specializing in authenticated designer handbags, jewelry, clothing, shoes, accessories, and other high-end fashion merchandise. We operate across multiple e-commerce and livestream shopping platforms, including Whatnot, and other platforms. This position plays an essential role in ensuring that customer orders are accurately processed, carefully packaged, and shipped on time. The ideal candidate takes pride in their work, maintains a high level of accuracy, works efficiently in a fast-paced environment, and understands the importance of properly handling valuable luxury merchandise. Key Responsibilities Order Processing & Fulfillment • Pick, verify, pack, and prepare customer orders for shipment accurately and efficiently., • Process orders received through Whatnot, and other company sales channels., • Match products to their corresponding orders, verifying item descriptions, quantities, identifying information, and shipping details., • Ensure all orders are fulfilled within established shipping deadlines., • Print shipping labels, packing slips, and other required documentation., • Package products using appropriate protective materials to prevent damage during transit., • Follow company procedures for handling and shipping luxury and high-value merchandise., • Verify completed packages for accuracy before shipment., • Identify and promptly report missing merchandise, incorrect orders, damaged items, or other fulfillment discrepancies. Packaging & Quality Control • Carefully inspect merchandise before packaging to identify visible damage, defects, missing accessories, or inconsistencies., • Maintain high standards of presentation and packaging consistent with a luxury retail brand., • Properly protect designer handbags, watches, jewelry, accessories, and other delicate or valuable merchandise., • Ensure that all required accessories, dust bags, authenticity documentation, and other applicable materials are included with the correct orders., • Maintain a clean and organized packing station with sufficient shipping supplies., • Minimize packaging waste while maintaining appropriate product protection., • Follow established quality-control procedures to reduce order errors, customer complaints, and shipping-related damage. Inventory Management & Organization • Assist with receiving, sorting, labeling, and organizing incoming merchandise., • Maintain accurate inventory locations and assist with tracking merchandise throughout the fulfillment process., • Organize products in designated storage areas to ensure efficient picking and packing., • Participate in routine inventory counts, reconciliations, and audits., • Report inventory discrepancies, missing products, and damaged merchandise to management., • Assist with preparing and organizing merchandise before and after livestream sales events., • Ensure high-value merchandise is properly handled, tracked, and secured according to company procedures. Shipping & Logistics • Prepare outgoing shipments through carriers such as UPS, FedEx, USPS, and other approved shipping providers., • Sort and organize completed shipments by carrier, pickup schedule, and shipping priority., • Coordinate package handoffs and carrier pickups as directed., • Assist with tracking delayed, missing, or returned shipments., • Process returned merchandise and assist with restocking when authorized., • Monitor packaging material levels and notify management when supplies need replenishment. General Operations & Team Support • Maintain a clean, safe, and organized warehouse, stockroom, and fulfillment workspace., • Support livestream hosts, sales assistants, and management with merchandise preparation when needed., • Assist with labeling, sorting, counting, and moving inventory., • Prioritize tasks to meet daily shipping deadlines and changing business needs., • Follow company policies regarding inventory security, confidentiality, merchandise handling, and operational procedures., • Perform other reasonable warehouse, inventory, packaging, and fulfillment duties as assigned. Qualifications & Requirements Required Qualifications • Strong attention to detail and commitment to accuracy., • Excellent organizational and time-management skills., • Ability to work efficiently in a fast-paced, high-volume environment., • Dependable, punctual, and capable of maintaining consistent attendance., • Ability to follow written and verbal instructions., • Basic computer proficiency and willingness to learn shipping and inventory software., • Ability to work independently while also contributing to a team environment., • Strong sense of responsibility and professionalism when handling expensive merchandise., • Ability to organize and prioritize multiple tasks while meeting deadlines., • Must be legally authorized to work in the United States., • Ability to perform the essential functions of the position, with or without reasonable accommodation. Preferred Qualifications • Previous experience in order fulfillment, packing, shipping, warehouse operations, inventory management, or e-commerce., • Experience using shipping software, barcode scanners, inventory management systems, or order management platforms., • Familiarity with UPS, FedEx, USPS, and common shipping procedures., • Experience with Whatnot, TikTok Shop, eBay, Shopify, or similar e-commerce platforms., • Previous experience handling luxury goods, designer merchandise, handbags, jewelry, or high-value inventory., • Knowledge of order verification, quality-control procedures, and inventory accuracy., • Experience working in a high-volume shipping or fulfillment operation. We are willing to train dependable candidates who demonstrate strong attention to detail, a positive attitude, and a willingness to learn. Physical Requirements & Work Environment This is a hands-on position that requires regular physical activity throughout the workday. The position may involve: • Standing and walking for extended periods., • Repeatedly bending, reaching, sorting, packing, and handling merchandise., • Regularly lifting, carrying, and moving packages weighing up to 25 pounds and occasionally heavier packages, with assistance or equipment as appropriate., • Performing repetitive tasks such as folding packaging materials, applying labels, scanning products, and sealing packages., • Working in a stockroom, fulfillment, and office environment., • Maintaining accuracy while performing tasks under time-sensitive shipping deadlines. Reasonable accommodations will be provided to qualified applicants and employees in accordance with applicable law. Compensation & Benefits Saconde offers competitive compensation and an employee benefits package designed to support our team members. Compensation • Hourly Pay: $20.00-$25.00 per hour, depending on experience, qualifications, relevant skills, and demonstrated abilities., • Full-time, W-2 employment. Employee Benefits • Medical Insurance: Employer-sponsored health insurance coverage, subject to plan eligibility and enrollment requirements., • Dental Insurance: Dental coverage through the company's employee benefits program., • Vision Insurance: Vision care benefits through the company's employee benefits program., • Life Insurance: Employer-sponsored life insurance coverage, subject to applicable plan terms., • Long-Term Disability Insurance: Long-term disability insurance coverage in accordance with the company's benefits program., • Paid Sick and Safe Leave: Paid sick and safe leave in accordance with applicable New York State and New York City laws. Eligibility, waiting periods, employee contributions, coverage levels, and other benefit conditions are governed by applicable company policies and official benefit plan documents. Work Schedule & Employment Conditions • This position is 100% on-site at our Manhattan, New York location., • Full-time employment, with scheduling based on operational requirements., • Work schedules may include weekdays, weekends, and additional hours during peak sales periods., • Employees must be available to work their assigned schedules and meet established fulfillment deadlines., • Overtime may be required based on business needs and will be compensated in accordance with applicable law., • Employees are expected to maintain punctuality, reliable attendance, and consistent productivity., • All employees must comply with company inventory controls, merchandise-handling procedures, security policies, and workplace standards., • Employment may be contingent upon successful completion of applicable pre-employment screening and background checks, conducted in accordance with applicable law. What We're Looking For We are looking for someone who: • Pays attention to the details: Understands that even small packing mistakes can affect the customer experience., • Works with urgency: Can process orders efficiently without sacrificing quality or accuracy., • Takes ownership: Accepts responsibility for assigned tasks and follows through until they are completed., • Stays organized: Maintains a clean workspace and knows how to prioritize daily responsibilities., • Handles merchandise carefully: Recognizes the importance of protecting luxury and high-value products., • Works well with others: Communicates professionally and contributes to a productive team environment., • Is adaptable: Can adjust priorities as order volumes, shipment deadlines, and operational needs change. Saconde, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law. Nothing in this posting guarantees employment for any particular duration. Employment is at will, subject to applicable law.
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