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Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director and the Assistant Director, the Engineering Manager will assume the administrative, financial and operating aspects of the hotel as they relate to engineering. Responsibilities: • Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair., • Ensure the hotel is in compliance with all local, state and federal laws., • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention., • Create and post all Engineering staffs schedules., • Adhere to annual budget for department., • Create and implement preventative maintenance program for all hotel equipment., • Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards., • Actively participate in energy conservation programs., • Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner., • Ensure compliance with the Americans with Disabilities Act (ADA)., • Assist with the administration of all vendor contracts controlled by the engineering department., • Ensure that room maintenance requests are handled in a prompt and courteous manner., • Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary., • Assist as necessary with special projects and renovations., • Support and participate in all Highgate Hotel programs., • Lead and/or participate in Highgate Hotel Safety Committee. Qualifications:, • At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience., • Stationary engineer’s license if required by local code., • HVAC, electrical, plumbing, boiler operations and general maintenance skills preferred, • High school diploma or equivalent required, • Long hours sometimes required., • Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan’s Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood. Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town. Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle. Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement. Overview: The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. Responsibilities: • Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering., • Assesses & reacts to market trends, market share & the competitive hotel environment., • Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives., • Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization., • Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting., • Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance., • Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply., • Understand GEO source & ability to develop a plan to penetrate the primary markets., • Develop/implement key segment strategy & managing key accounts (both existing & target)., • Design effective sales deployment schemes & market assignments., • Develop sales goals designed to achieve budget & market share targets., • Manage group pace measurement and set sales production goals., • Manage sales activity & travel schedule. Qualifications:, • Bachelor’s degree preferred in Marketing, • At least 3 years’ experience as a sales leader, with prior hotel sales experience., • Experience dealing with/communicating with ownership groups and asset management., • Proficient in managing/using sales automation (DELPHI) & PMS systems., • Experience working collaboratively with revenue management., • Well rounded knowledge of all market segments and channel sources, as well as ability to develop a strategic plan for each., • Excellent communication and presentation skills., • Strong interpersonal skills and ability to work in a team environment., • Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude., • Must be proficient in MS Office including Word, Excel, and Power Point., • Must be able to multitask and prioritize departmental functions to meet deadlines

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 330 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel. Overview: The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio. Responsibilities: • Maintain cleanliness and organization of all storage areas., • Complete necessary food and station preparation prior to the opening of the restaurant in order to ensure that guests are served promptly and efficiently during the Restaurant and Room Service operating hours., • Prepare and display buffet food items according to the hotel standards., • Recognize quality standards in fresh vegetables, fish, and dairy and meat products., • Maintain clean and sanitary environment with knowledge of proper handling, storage, and sanitation., • Prepare food for Banquets, ad required, following specifications on Banquet Event Orders., • Prepare and service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor., • Prepare all foods following hotel standard recipes. Preparation of specials will be under the direction of the Chef or Kitchen Supervisor., • Breakdown buffets and kitchen line, storing food and equipment properly at the end of each meal period., • Work banquet food station as scheduled by the Chef or Kitchen Supervisor., • Know the location and operation of all fire extinguishing equipment., • Practice safe work habits at all times to avoid possible injury to self or other employees., • Use Production Charts as specified by hotel’s standards., • Be able to support any position in the Kitchen that is in need of help., • Follow all Health Department and Company regulations in regards to food and storage standards and safety., • Be able to operate and maintain cleanliness of all kitchen equipment., • Maintain a “Clean As You Go” policy., • Assist in storage and rotation of food items according to hotel procedures., • Sign keys out and back in under supervision as needed. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Culinary experience required., • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand during entire shift, • Ability to withstand temperature variations both hot and cold., • Have thorough knowledge of menus and the preparation required, according to hotel standards., • Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking., • Knowledge of herbs and spices and proper use of each.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites. Overview: The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. Responsibilities: • Greet and seat guests at appropriate tables in a timely manner., • Be attentive of guests’ needs assist in providing a pleasant dining experience., • Assist cashier in collection of money or credit cards from guests and servers as needed., • Know how to prepare cashier report at the end of the shift., • Pay out servers’ and service attendants’ tips if appropriate., • Know how to properly take reservations for outlets., • Ensure quality control of menus with regard to cleanliness and appearance., • Perform opening and closing duties according to established sidework checklist., • Have a complete knowledge of standards of service for receiving a room service order., • Have a thorough knowledge of menus and current specials in all applicable departments., • Assist servers and cashiers in the servicing of guests as needed., • Know and understand the state liquor laws., • Ensure overall guest satisfaction. Qualifications:, • High School diploma and/or experience in a hotel or a related field preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a friendly and warm demeanor at all times.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: Baristas perform several job duties and provide customer service. Baristas take orders and make coffee, tea, and other drinks to customer specifications. Baristas also operate cash registers and credit card machines. Responsibilities: • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team., • Anticipates customer and store needs by constantly evaluating environment and customers for cues., • Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift., • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, • Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs., • Follows Starbucks as well as the property's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift., • Maintains a clean and organized workspace so that associates can locate resources and product as needed., • Maintains regular and consistent attendance and punctuality., • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards., • Follows health, safety and sanitation guidelines for all products., • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Qualifications: Physical requirements: • Occasional pushing, pulling, lifting or carrying up to 40 pounds, • Ability to stand during entire shift., • Constant reaching, turning, and performing precision work, • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize to ensure outstanding service., • Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance, uniform and grooming., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Perform other duties as requested by management., • Must be available to work some weekends.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan’s Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood. Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town. Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle. Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement. Overview: The Server/Bartender is responsible for the complete set up of the dining and bar area and the serving and mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory. Responsibilities: • Maintain a warm and friendly demeanor at all times., • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees., • Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently., • Prepare beverages and cocktails according to the hotel’s mixing and presentation standards., • Serve guests with all beverage requirements in a friendly, courteous and professional manner., • Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards., • Follow all state liquor laws., • Know hotel services and facilities., • Abide by all hotel policies and safety rules., • Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests., • Respond to guests’ problems, complaints and accidents., • Be familiar with all fire exit locations and fire extinguisher locations and know how to operate., • Ensure that the bar and service areas are kept clean and tidy during service., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in hotel or a related field preferred., • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Availability: Monday-Wednesday PM

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Director of Banquets is responsible for coordinating, supervising and directing all aspects of the hotel’s and off site banquet operations, while maintaining a profitable operation and high quality products and service levels. They are expected to share ideas to promote business; reduce associate turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: • Meet or exceed GSS goals for Banquets and Catering., • Display leadership in guest hospitality, exemplify excellent service and guest experience., • Exceed budgeted goals (labor and beverage costs)., • Lead all FOH staff (training, counseling, disciplining, terminating and performance reviews)., • Inspire and establish a consistent understanding of company core culture., • Ensure compliance with all applicable standards, laws/regulations, compliance with food handling/sanitation standards and local, state and Federal liquor laws., • Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations., • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans., • Partner with Catering Sales team and Culinary team to ensure that the Banquets & Catering Operations Team is set up for success., • Perform internal audits of Banquets & Catering (assess quality of products & services), • Monitor labor and beverage cost and highlight any anomalies., • Conduct monthly operational supply inventory and assist with month-end processes., • Conduct monhtly FOH team 1x1s., • Ensure maintenance of 100% Banquets and Catering equipment., • Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management. Qualifications:, • 3-5+ years in banquet/event leadership roles with prior experience as a Assistant Director, or similar in large/“high-volume” or luxury properties., • Strong F&B & banquet service standards; knowledge of banquet setups (room layouts, table service styles, service etiquette), cost controls, budgeting, staff supervision & training; safety / health / liquor regulation knowledge. Some roles prefer experience with certain software (MS Office, Event Management Platforms) and ability to coordinate with other hotel departments (culinary, sales, operations)., • Ability to lead teams, train & motivate staff; excellent communication (verbal & written); strong organizational & multitasking ability; guest service orientation; sometimes experience handling client/vendor relationships., • Willingness to work nights, weekends, holidays; able to handle high pressure, last-minute changes.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Tournant is a versatile and skilled culinary team member responsible for preparing all food items across various kitchen outlets and banquet events in accordance with standardized recipes and real-time direction from the culinary leadership team. This position requires adaptability to work various stations (hot, cold, grill, fry, sauté), while upholding the highest standards of food quality, presentation, cleanliness, and safety. The Tournant also assists in inventory, ordering, and maintaining an organized and efficient kitchen environment. Responsibilities: • Ability to stand for extended periods., • Ability to lift, carry, push, or pull up to 50 lbs occasionally and 20 lbs frequently., • Comfortable working in hot and cold environments., • Flexibility to work weekends, holidays, and extended hours as required., • Follow company standards regarding uniform, grooming, and behavior., • Attend all required meetings and trainings., • Comply with proper time clock and attendance standards., • Follow all safety, sanitation, and health regulations (including DOH requirements)., • Must correctly answer a minimum of 70% of a 10-question quiz monthly regarding menu knowledge, ingredients, techniques, and tools. Culinary Operations: • Possess full knowledge of all menus and required preparation techniques as per F&B standards., • Execute station prep, mise en place, and food production for restaurant outlets., • Ability to recognize quality and freshness of food items such as fruits, vegetables, meats, cheese, dairy, fish, etc., • Maintain flexibility to work any kitchen station (hot line, sauté, grill, fry, garde manger, etc.)., • Prepare buffet displays, breakfast pastries, fruit cutting, and sauces as needed., • Ensure all food items are cooked and presented to standard recipes and quality expectations., • Assist in preparation of juices, syrups, and fruit for bar service. Sanitation & Safety: • Maintain a clean and sanitary kitchen following all NYC Health Department standards and hotel policies., • Follow uniform and grooming standards., • Apply proper storage techniques, including FIFO, temperature control for TCS foods, and appropriate labeling/dating., • Execute nightly cleaning of workstation, including refrigeration and hot line equipment., • Participate in daily cleaning of walk-ins, with rotation of stock and removal of low-quality items., • Report any equipment issues or safety hazards to culinary management promptly., • Know location and proper use of all fire safety equipment. Inventory & Ordering: • Communicate low stock levels and 86 items to chef on duty., • Receive and inspect all food and beverage requisitions; ensure accurate invoicing, proper labeling, and storage., • Track waste and breakage using the designated logs., • Assist in storage and rotation of dry goods, produce, proteins, and seafood to meet DOH and hotel standards. Team Support & Development: • Must have the ability to help all other tournants with station mise en place and help as needed., • Participate in preparation for banquets and prioritize tasks based on event timelines., • Demonstrate ability to learn and adapt to new techniques, recipes, and methods as menu evolves., • Contribute to team efficiency through collaboration and shared responsibilities., • Support cross-training across different kitchen areas., • Maintain confidentiality and demonstrate initiative in anticipating kitchen or guest needs Additional Requirements: • Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Be familiar with the hotel and where everything is located., • Practice “guest first” mentality at all times., • Be familiar with fire extinguishers, locations and know how to use them., • Ensure overall guest satisfaction., • Follow safe work practices to prevent injury or accidents., • Report faulty equipment to management immediately., • Maintain a “Clean As You Go” policy at all times., • Maintain a friendly, professional demeanor and service-oriented demeanor at all times., • Communicate clearly and effectively, both verbally and in writing, with colleagues and supervisors., • Multitask and prioritize duties to meet service timelines and deadlines., • Demonstrate initiative and a team-first attitude. Qualifications: • High school diploma or equivalent preferred., • Minimum of 2 years’ experience in a professional culinary setting, preferably in a hotel or banquet environment., • It would be beneficial but not required to have a SERV Safe certified or hold a valid New York Food Handler’s License Abilities Needed: • Ability to stand for the full duration of shift., • Must be able to lift up to 50 lbs occasionally and 20 lbs frequently., • Comfortable working in variable temperatures (hot and cold)., • Flexibility to work nights, weekends, and holidays and long hours as scheduled.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities: • Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts., • Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance., • Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets), • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Participate in required M.O.D. coverage as scheduled., • Maintain, develop and monitor the effectiveness of the Lobby Ambassador program, • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel’s budget process as required., • Oversee and assist in the Highgate Hotel’s monthly forecast process as required, • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards., • Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP, • Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM, • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast., • Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property., • In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications:, • At least 6 years progressive experience in a hotel or a related field, • Bachelor's Degree preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. Responsibilities: • Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering., • Assesses & reacts to market trends, market share & the competitive hotel environment., • Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives., • Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization., • Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting., • Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance., • Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply., • Understand GEO source & ability to develop a plan to penetrate the primary markets., • Develop/implement key segment strategy & managing key accounts (both existing & target)., • Design effective sales deployment schemes & market assignments., • Develop sales goals designed to achieve budget & market share targets., • Manage group pace measurement and set sales production goals., • Manage sales activity & travel schedule. Qualifications:, • Bachelor’s degree preferred in Marketing, • At least 3 years’ experience as a sales leader, with prior hotel sales experience., • Experience dealing with/communicating with ownership groups and asset management., • Proficient in managing/using sales automation (DELPHI) & PMS systems., • Experience working collaboratively with revenue management., • Well rounded knowledge of all market segments and channel sources, as well as ability to develop a strategic plan for each., • Excellent communication and presentation skills., • Strong interpersonal skills and ability to work in a team environment., • Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude., • Must be proficient in MS Office including Word, Excel, and Power Point., • Must be able to multitask and prioritize departmental functions to meet deadlines

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: The Gregorian Hotel New York City, NY Overview: The Complex Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, the Revenue Analyst will be required to review and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel. Responsibilities: • Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc., • Assist with ensuring all rates are loaded and inventory maintenance is correct., • Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct., • Communicate strategies and procedures to other departments as required., • Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs., • Must be knowledgeable of all rates, room types, and hotel product., • Participate in weekly revenue management meetings., • Prepare Revenue Management Report information for all related meetings., • Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends., • Act as the Director of Revenue in their absence., • Assist in preparing short and long term forecasts., • Provide administrative support for the Revenue Management Team., • Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities., • Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team, • Analyze local events and activities and project the effect of opportunities they create., • Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved., • Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance., • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach., • Ensure accuracy from the daily Flash Report., • Be knowledgeable of all special rates and promotions., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management. Qualifications:, • Minimum of 1 year experience in the Hospitality, preferably in Hotel Management, • Bachelor’s Degree, • Knowledge of all industry reports such as STR, Demand 360, OTA Insights, etc., • Proficient in Microsoft Excel, Word, Power Point, • Ability to work quickly in a high-pressure & high stress environment, • Ability to communicate clearly both verbally and in writing, • Excellent time management skills, • Exceptional with details and follow up, • Flexible and long hours sometimes required.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Overview: The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. The Director of Revenue Management is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. Responsibilities: • Establish hotel pricing levels in all segments and all room types., • Responsible for the daily room inventory management process and daily pricing process., • Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management., • Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency., • Analyze local events and activities and project the effect of opportunities they create., • Understand the macro and micro-economic variables affecting supply and demand in the local marketplace and use this knowledge to create accurate operational and financial room revenue forecasts., • Perform unconstrained demand analysis to determine optimal business mix., • Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts., • Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits., • Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system., • Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis., • Prepare annual Rooms revenue budget., • Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning., • Prepare and present monthly and or quarterly presentations to ownership., • Ensure all distribution channels have correct content and pricing., • Develop and maintain a close relationship with the market manager of all OTAs to maximize the opportunities with these channels., • Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community, • Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events., • Responsible for Digital Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc., • Establish and communicate sales strategy for day, week, month and rolling 12 months., • Communicate any strategy changes or update any calendars for the sales team to use., • Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting., • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach., • Manage and communicate group cut off dates and verify pick up to actual block and cut-off dates., • Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance., • Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue., • Review Agency 360 reports for trends, booking windows and sources of business as well as rates compared to competition., • Review volume account production with Transient Sales Manager and Director of Sales., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management. Qualifications:, • Minimum of 4 years experience in the Revenue Management field, • Bachelor’s Degree, • In-Depth knowledge of all industry reports such as STR, Agency 360, Demand 360, OTA Insights etc., • Proficient in Microsoft Excel, Word, Power Point, • Ability to work quickly in a high-pressure & high stress environment, • Ability to communicate clearly both verbally and in writing, • Excellent time management skills, • Exceptional with details and follow up, • Flexible and long hours sometimes required.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Associate Director of Human Resources is responsible for assisting the Director of Human Resources with a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, and the understanding and enforcement of company policies. Responsibilities: • Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions., • Compile review list and distribute to departments., • Compile Turnover Report, copy and distribute., • Enter payroll information on computer (wage information, changes)., • Conduct prescreening interviews., • Respond to unemployment claims, maintain unemployment logbook., • Maintain new hire, termination, transfer and promotion logbook., • Audit hours worked in payroll reports for eligibility of benefits., • Compile wage surveys., • Monitor and maintain Leave of Absence log., • Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury., • Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured)., • Maintain complimentary room night log, process employee requests., • Prepare and place recruitment advertising., • Process paperwork for terminating employees., • Schedule Orientation., • Assist in Orientation – explain benefits, conduct tour of property., • Write articles and take pictures for property newsletter., • Assist with special projects; plan employee events (meetings, picnics, parties)., • Maintain First Aid log. Qualifications:, • A 4-year college degree, • At least 3 years of progressive Human Resources Management experience in a hotel or a related industry;, • Recruitment experience in the hospitality field required., • Experience in union environment required., • Previous supervisory responsibility required., • College course work in related field helpful, • Familiarity with and knowledge of employment laws are helpful., • Long hours sometimes required., • Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: The Senior Human Resources Manager is responsible for a range of HR functions. They are also responsible for filling all hourly positions promptly, ensuring accurate and timely completion of paperwork, understanding and enforcing company policies, and assisting with benefits and workers’ compensation tasks. Responsibilities: • Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions., • Compile review list and distribute to departments., • Compile Turnover Report, copy and distribute., • Enter payroll information on computer (wage information, changes)., • Conduct prescreening interviews., • Respond to unemployment claims, maintain unemployment logbook., • Maintain new hire, termination, transfer and promotion logbook., • Audit hours worked in payroll reports for eligibility of benefits., • Compile wage surveys., • Monitor and maintain Leave of Absence log., • Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury., • Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured)., • Maintain complimentary room night log, process employee requests., • Prepare and place recruitment advertising., • Process paperwork for terminating employees., • Maintain advertising logbook., • Become certified trainer in all Human Resources training modules., • Ensure compliance with all HR and related Loss Prevention SOP’s., • Participate in Highgate Hotel Enrichment Committee., • Schedule Highgate Hotel Orientation., • Assist in Highgate Hotel Orientation – explain benefits, conduct tour of property., • Write articles and take pictures for property newsletter., • Assist with special projects; plan employee events (meetings, picnics, parties)., • Coordinate Travel Reduction Program, write Travel Reduction Plan, conduct yearly transportation survey., • Maintain First Aid log. Qualifications:, • At least 1 year of progressive Human Resources experience in a hotel or a related industry is required., • Previous supervisory responsibility preferred., • College course work in related field helpful, • High school diploma or equivalent required., • Long hours are sometimes required., • Experience in a union environment is required., • Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel-required meetings and training., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of Beverage outlet’s operations, while maintaining a profitable Beverage outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: • Oversee all aspects of the daily operation of beverage operations and outlets., • Supervise outlet personnel., • Respond to guest complaints in a timely manner., • Work with other F&B managers and keep them informed of issues as they arise., • Keep immediate supervisor fully informed of all problems or matters requiring their attention., • Assist in coordinating and monitoring all phases of Loss Prevention in the outlets/operations., • Prepare and submit required reports in a timely manner., • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans., • Monitor quality of service in beverage outlets., • Ensure compliance with all local liquor laws, and health and sanitation regulations., • Ensure compliance with SOP’s in all outlets., • Ensure compliance with requisition procedures., • Be visible on the floor and assist staff as needed during busy periods., • Organize and conduct department meetings in a timely manner., • Conduct staff performance reviews in accordance with Highgate Hotel standards., • Ensure the training of employees on SOP’s and technical job tasks., • Ensure compliance with core liquor, beer and wine lists., • Plan and implement beverage menus., • Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc., • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals., • Complete tip reporting., • Ensure overall guest satisfaction., • Perform other duties as requested by Management Qualifications:, • 3 or more year’s experience in similar or equivalent role in a fine dining high volume restaurant, with at least 1 year in a leadership role, • Ability to create Wine & Cocktail menus for multiple venues and train staff, • Ability to control costs through purchasing, inventory, storage and pricing, • Exceptional communication and organizational skills, • Gracious spirit of hospitality, • Intellectual curiosity and emotional maturity, • Continually strive to develop staff in all areas of food and service education, • Ability to work clean, organized, and lead a team, • Advanced knowledge of Food and Wine and Mixology, • Ensure compliance with all local liquor laws, health, and sanitation regulations., • Level 1 Somm certification a plus, • Knowledge of financial reporting and ability to analyze data, • Have a strong eye towards development both personal and for your team, • Knowledge of safety and hygiene protocols, • Clear understanding of State, Federal, and Local employment laws., • Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Long hours sometimes required.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: This 242-room hotel, located on the corner of Maiden Lane and Broadway, is housed in a historic building that dates back to 1903 and was originally a part of Manhattan's first jewelry district. The hotel's design by Stonehill & Taylor recalls its rich history by working with time and money as reoccurring themes. For guests looking to explore Lower Manhattan, the hotel is within walking distance of downtown's most popular sites including One World Trade, One World Observatory, 911 Memorial and Museum, Wall Street and Battery Park. Residence Inn New York World Trade Center 170 BroadwayNew York, NY 10007 Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director of Rooms with managing the Food & Beverage, Housekeeping, and Front Office operations, • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance Dayforce, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: LeMeridien NYC Park Central Tap into the inimitable energy of Midtown Manhattan at Le Méridien New York, Central Park, where iconic attractions and world-class cultural experiences beckon. Exquisitely designed to reflect the ethos of the city - bold, vibrant and authentic - our hotel is located in the heart of Midtown, on West 57th Street between 6th and 7th Avenues. From this enviable vantage point, guests may discover Central Park, Carnegie Hall, Rockefeller Center, MoMA and Columbus Circle. Ascend to our rooftop bar, LiFE Rooftop, and enjoy panoramic views of Central Park as you enjoy handcrafted cocktails and delicious bites from our carefully curated menu. Indulge in shared plates, fresh seasonal seafood and innovative rolls at Kumi Japanese Restaurant + Bar. With modern event spaces enhanced by thoughtful Le Méridien service, we provide an inspiring destination for events; when it’s time to relax, intuitively designed hotel rooms and suites encourage tranquility. We await your arrival at Le Méridien New York, Central Park. Overview: The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline. Responsibilities: • Direct and supervise Human Resources staff., • Prepare and maintain Human Resources budget., • Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance., • Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance., • Communicate new policies, information, and directives to all employees., • Instruct staff in interpretation of HR policies and procedures., • Ensure staffs compliance with HR policies and procedures., • Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel., • Recruit, interview and recommend all exempt personnel., • Maintain employee benefits programs., • Set up, approve, and maintain all wage and salary programs, including performance evaluations., • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc., • Maintain open door policy., • Monitor and analyze turnover statistics., • Conduct training classes., • Update and submit required reports in a timely manner., • Participate in and monitor safety committee in compliance with Loss Prevention SOP’s., • Ensure compliance with all HR related Loss Prevention SOP’s., • Establish and maintain safety incentive program., • Become a certified trainer in all current HR training modules., • Participate in and monitor effectiveness of Highgate Hotel Enrichment committee., • Maintain Heroes of Hospitality (Employee of Month/Year) program., • Practice positive employee relations, including coaching, counseling & discipline., • Develop and maintain “no cost” benefit programs., • Monitor Service Standards by Position training program., • Participate in and monitor orientation programs., • Develop managers for future advancement., • Ensure managers are using coaching, counseling and discipline to address issues/concerns., • Ensure Associate Opinion Survey is completed by all employees., • Condense and expedite paperwork, develop internal communications, improve record keeping., • Develop and maintain suggestion box program., • Plan and edit employee newsletter., • Manage all personnel files., • Manage resume and application files., • Develop and monitor recruitment resources. Qualifications:, • At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience., • Previous supervisory responsibility required., • College course work in related field helpful, • Familiarity with and knowledge of employment laws required., • Long hours sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Assistant Director of Human Resources is responsible for assisting the Director of Human Resources with a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, and the understanding and enforcement of company policies. Responsibilities: • Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions., • Compile review list and distribute to departments., • Compile Turnover Report, copy and distribute., • Enter payroll information on computer (wage information, changes)., • Conduct prescreening interviews., • Respond to unemployment claims, maintain unemployment logbook., • Maintain new hire, termination, transfer and promotion logbook., • Audit hours worked in payroll reports for eligibility of benefits., • Compile wage surveys., • Monitor and maintain Leave of Absence log., • Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury., • Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured)., • Maintain complimentary room night log, process employee requests., • Prepare and place recruitment advertising., • Process paperwork for terminating employees., • Schedule Orientation., • Assist in Orientation – explain benefits, conduct tour of property., • Write articles and take pictures for property newsletter., • Assist with special projects; plan employee events (meetings, picnics, parties)., • Maintain First Aid log. Qualifications:, • A 4-year college degree, • At least 3 years of progressive Human Resources Management experience in a hotel or a related industry;, • Recruitment experience in the hospitality field required., • Experience in union environment required., • Previous supervisory responsibility required., • College course work in related field helpful, • Familiarity with and knowledge of employment laws are helpful., • Long hours sometimes required., • Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others’ well-being. We like the stories that come with things and think that wherever you are, you should feel like you’re there. Work can be a beautiful thing when done beautifully, and it’s a lot more fun done together than apart. This, more than anything else, is why people want to sleep with us. Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine. Overview: The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities: • Load and unload luggage carts., • Organize and deliver luggage for tour groups, • Escort guests to rooms and familiarize them with hotel services., • Inspect guest’s room to ensure it is in order and that supplies are adequate., • Explain features of the room including operation of electronic devices and entertainment., • Check/store luggage for arrivals and departures with luggage tags., • Store, track, and deliver packages as needed., • Deliver messages to meeting rooms., • Deliver flowers, laundry, packages and other amenities to guestrooms., • Assist with room changes., • Maintain current listing of local and area attractions, special events and activities., • Maintain list of local transportation guides, churches, sports arenas, etc., • Assist Houseperson with guest requests., • Ensure lobby reader board is correct., • Provide information, maps and directions as required., • Where applicable answer console to assist front desk agents., • Show guestrooms and suites as needed and emphasize the hotel’s amenities., • Perform other duties as requested by management. Qualifications:, • High School diploma or equivalent required and/or experience in a hotel or a related field preferred., • Must have a valid driver's license for the applicable state. (If applicable), • Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and in writing, • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to maintain confidentiality of information.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all assigned personnel according to hotel standards., • Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures., • Develop employee morale and ensure training of Rooms Division personnel., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Rooms division managers., • Monitor completion of the Service Standards by Position Training Checklists for hourly staff., • Monitor oversold dates to ensure the maximization of rooms revenue., • Tour rooms operating departments daily, greeting employees and soliciting feedback., • Ensure compliance effective training according to Highgate Hotel standards., • Attend daily and monthly meetings., • Monitor and support Hyatt programs such as GEM and Gold Passport., • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism., • Monitor and ensure compliance with SOP’s., • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met., • Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc., • Conduct weekly meeting, including a monthly financial review., • Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees., • Monitor labor expenses through schedule approval process and ensure budgeted productivity., • Prepare department heads for succession through development of their need areas., • Prepare the Rooms Division annual budget, Communications and Other Income., • Participate in required M.O.D. program as scheduled., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests., • Assist in preparation of revenue and occupancy forecasting., • Efficiently and professionally communicate with hotel staff., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs., • Monitor all V.I.P.'s, special guests and req Qualifications:, • At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience., • Previous Front Office management experience is required., • Must be proficient in MS Excel and MS Word., • Long hours sometimes required., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine. Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience and OPERA CLOUD experience required., • Customer Services experience preferred., • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on Central Park South – has been completely reimagined as a departure from its neighbors and serves as a unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center, Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610 rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park. Overview: The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area. MUST HAVE PRIOR HOSPITALITY EXPERIENCE Responsibilities: • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such., • Maintain current listing of local and area attractions, special events and activities., • Maintain a listing of local transportation guides, churches, sports arenas, etc., • Provide hours of operations for all restaurants, lounges and shops within the hotel., • Provide information, maps and directions as required., • Maintain lobby reader board., • Maintain all property brochure racks, order and restock when necessary., • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly., • Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel., • Communicate all daily functions and their location in the hotel in order to assist and direct guests., • Assist the front desk when needed., • Assist guests with retrieval of packages., • Provide gift certificates for purchase., • Maintain in-room TV channel listings., • Show guestrooms and suites as needed., • Oversee cleanliness of lobby and entrance areas Qualifications:, • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Excellent time management skills., • Able to prioritize multple requests., • Computer experience required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled., • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests. Qualifications: • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • Must have OPERA CLOUD experiance, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Long hours sometimes required., • Light hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Room Attendant Extra is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities: • Thoroughly clean guestrooms according to standards., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guestrooms and hallways., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock housekeeping cleaning cart for next day's use., • Replenish chemical bottles., • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be flexible to work all shifts - AM PM Overnight, • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine.

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Room Attendant Extra is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities: • Thoroughly clean guestrooms according to standards., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guestrooms and hallways., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock housekeeping cleaning cart for next day's use., • Replenish chemical bottles., • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be flexible to work all shifts - AM PM Overnight, • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others’ well-being. We like the stories that come with things and think that wherever you are, you should feel like you’re there. Work can be a beautiful thing when done beautifully, and it’s a lot more fun done together than apart. This, more than anything else, is why people want to sleep with us. Overview: The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Maintain and control all housekeeping equipment., • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Conduct monthly guest supplies and cleaning supplies inventories., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Manage vendor contracts (i.e. dry cleaners, window washers, etc.)., • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Inspect all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Conduct monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security by correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to Medallia Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis. Qualifications:, • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience., • Supervisory experience required., • Must be profecient with MS Word and MS Excel., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine. Overview: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities: • Thoroughly clean guestrooms according to standards., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guestrooms and hallways., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock housekeeping cleaning cart for next day's use., • Replenish chemical bottles., • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Hilton Garden Inn New York Times Square Central is a brand new hotel ideally located on famous 42nd Street, steps from Broadway theaters, Restaurant Row & more. The hotel offers 282 brand-new guestrooms with king or two queen beds plus modern in-room amenities. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering), • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Experience a new luxury and drive to move forward at Courtyard New York Manhattan Midtown East. Located just steps from Grand Central Station our hotel in Manhattan provides easy access to Radio City Music Hall, Central Park Zoo and more of Midtown Manhattans most popular attractions particularly Times Square. Contemporary art welcomes you when you enter the lobby of our Manhattan hotel and begin enjoying the elevated amenities of free high speed WiFi, a 12th floor lounge and a 24 hour fitness center. Fuel your day at our hotel in Midtown East Manhattan with a bite at our American eatery, Table 866 serving delicious breakfast and Starbucks coffee. After an exciting day exploring Midtown, retreat to our spacious guest rooms. Most rooms include pullout sofas to enjoy crisp linens, premium movie channels and spectacular city views. Traveling to New York for business. Take advantage of our large in-room workstations and ergonomic chairs or use our business library with signature media pods. Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Answer inquires from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths. Overview: The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled, • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis, • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis. Qualifications:, • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • The ability to demonstrate exceptional Customer Service Skills., • Must be proficient in Windows and Microsoft Office., • Able to work long hours as sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Kimpton Hotel Theta, New York City Overview: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities: • Thoroughly clean guestrooms according to standards., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guestrooms and hallways., • Keep all hallways, public areas and closets clean, neat and vacuumed, • Restock housekeeping cleaning cart for next day's use., • Replenish chemical bottles., • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: New York City, NY Overview: The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). Responsibilities: • Buff marble floors daily according to hotel standards., • Shampoo carpets in the public areas according to hotel standards., • Shampoo furniture as needed., • Handle all requests for luggage assistance in a friendly, efficient and courteous manner., • Handle items for "Lost and Found" according to hotel standards., • Clean guestrooms as needed., • Have knowledge of and assist in all emergency procedures., • Maintain hotel equipment in proper working order., • Maintain storage of hotel equipment in proper area., • Complete special projects as assigned by the Housekeeping Manager., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Job Description The BusRight Vision We believe public education creates freedom, and that access to that education starts with a safe and reliable ride to school. That’s why we built BusRight, a modern transportation platform trusted by hundreds of thousands of Transportation Directors, drivers, and parents across the country to make school transportation safer, smarter, and more equitable. We recently announced a $30M fundraise and are excited to continue to invest in new innovative solutions to power our country’s largest mass transit system - school buses. Purpose The VP of Marketing exists with a laser-focused commercial objective: to create marketing qualified leads that result in closed won revenue. Reporting directly to our CEO and working closely with teams across the Commercial organization, the VP of Marketing will be responsible for developing and executing a strategy that generates demand, improves conversion, and delivers messaging, campaigns, and programs that move prospects through the sales funnel. We’re utilizing proven Marketing tactics that we know to be working - including attending in-person events, producing online webinars, and conducting email marketing campaigns. We’re ready to go a step further by harmonizing and optimizing these initiatives within a scalable, strategic marketing plan that will support delivery of consistent 100% YoY growth. As our first VP of Marketing, you’ll be responsible for answering 5 core questions regarding key revenue-driving initiatives: • Demand gen channels and initiatives. What mix of channels and tactics (webinars, website, PR, print, digital, and “off the beaten path” ideas) should we invest in to generate demand most efficiently?, • In‑person events strategy. How should we design, execute, and measure a scalable in‑person events strategy across vast territories?, • Programming and collateral for pipeline growth. What content, social proof points, and referral incentives do we need to create to generate more marketing qualified opportunities and accelerate the sales cycle?, • Data and GTM intelligence. How should we derive actionable insights from our outreach and CRM data, and create strong marketing–sales alignment to reliably support our “hub‑and‑spoke” GTM model?, • Audience strategy. Who are our priority audiences, how do we segment them, and what does an effective persona‑driven messaging strategy look like for each? Requirements About You • You’ve spent 8-12 years in progressive Marketing roles within high-growth, venture-backed organizations (preferably Series A-C)., • You know how to sell into a well-defined, close-knit market where word of mouth and social proof matter most. (Bonus points if you’ve sold into the K-12 education space.), • You have experience marketing innovative solutions to audiences with varying degrees of “tech savviness.”, • You know how to scale an in-person event marketing strategy into a well-oiled, revenue generating machine., • You’re a demand gen nerd at your core, but you’ll also geek out on brand building, GEO/SEO, opportunity lifecycle management, and vibe-coding new tools., • You would rate your written communication skills an 11 out of 10. (The author of this job description is actively seeking a run for their money.), • You love to roll up your sleeves and get your hands dirty, whether that’s writing the first email cadence for a new product or authoring new organizational design proposals for your department. No problem is too big or small., • You take a hands-on approach to leadership and know how to thoughtfully engage with your direct reports and cross-functional partners to actively drive successful outcomes through others., • You’re based in New York or Boston and are excited to work out of our offices with your teammates 1-2 days per week., • Most of all, you’re humble, curious, and down to earth. You care about people, education, and building something that matters. This is a chance to join a fast growing technology company early and make your mark on a territory and a team that’s transitioning how millions of students access their education every day. If you're energized by growth and driven by relationships we’d love to hear from you. We’re a remote team with hubs in New York City, Boston, Austin, and Poland. To get a feel for the team and culture, check out our company retreat in Mexico, this BusRight commercial, and how we approach school bus conferences.

Job Description Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human-reinforcement learning model for creativity. We are looking for a Head of Strategic Data Partnerships who will work with organizations across the adtech ecosystem to advance Vidmob's commercial footprint. This is a team-of-one role built for a serial startup operator — someone who has built partnership functions from scratch, knows how to put the right structures in place, and thrives on executing in white space. You'll grow Vidmob's key monetization pillars as we expand our business via in-depth partnership agreements across demand-side platforms, measurement and attribution providers, data and clean room partners, and creative platforms — with a primary focus on data-driven partnerships. Your expertise in the digital media space, strategic mindset, and relationship-building skills will help inform and amplify our roadmap of targets and opportunities. What you’ll do Inform Vidmob's partner management strategy and modernize our processes for identifying, selecting, onboarding, and nurturing partners Lead full-cycle partner relationships from initial engagement, RFP, agreement development and launch Identify market need, revenue opportunity and strategy to drive existing partnerships forward Collaborate with a diverse set of executive stakeholders across revenue, product, and operations to gather input, align on priorities, and translate cross-functional perspectives into a cohesive partnership strategy Be the voice and representation of Vidmob with all aspects and facets of the partnership, prioritizing establishing deal structure, negotiating, and papering commercial terms. Additionally you will support operations, technology integrations, & partner evaluation. Develop and manage ongoing partnerships across the adtech ecosystem, including advertising platforms, DSPs, measurement and attribution providers, data and clean room partners, and creative intelligence platforms, with a focus on advancing Vidmob's data licensing business Cultivate client relationships in partnership with the sales team to drive new business opportunities Be a trusted advisor and subject matter expert to all partners by supporting performance, evaluation, metrics, etc. What you’ll bring 15+ years of business development experience in the digital advertising space, with extensive experience driving full cycle revenue and large scale partnerships A builder's track record: you have stood up a partnerships function at an early- or growth-stage company, not just managed within one The seniority and presence to walk into high-stakes rooms with C-suite and VP-level decision-makers at major platforms, DSPs, and data companies — and close Meaningful experience in data partnerships, particularly with companies selling, licensing, or enriching third-party data assets, operating identity and ID graph solutions, or enabling clean room data collaboration Strong analytical skills, with the ability to interpret data and derive actionable insights Exceptional leadership and communication skills, with experience building influence across executive stakeholders internally and externally Strong relationships with target partners of ours (closed ecosystems, DSPs, data platforms) Fluency in data-driven advertising and the demand side of the advertising landscape At the end of your first year, you’ll have helped us: Drive meaningful incremental bookings and revenue by building and closing a portfolio of high-impact partnerships from the ground up Execute Vidmob’s vision to be a leader in outcomes, by constructing a number of first-to-market monetization partnerships across the adtech and data ecosystem Lead creative data integrations that have materially impacted the effectiveness and efficiency of some of the world’s largest marketers, and advanced the evolution of the creative data category in the process. Voice strategic ideas and plans to scale, monetize and increase brand-awareness of Vidmob’s unique offerings Establish a rigorous partner management framework that defines how Vidmob identifies, prioritizes, onboards, and evaluates partners going forward Elevate key existing platform relationships into deeper commercial arrangements, with clear roadmaps for next-generation structures Establish strong relationships with key decision-makers and implement successful initiatives that demonstrate Vidmob's unique value and impact Compensation: Base Salary - $154,000-$175,000 Commission - $66,000-$75,000 Please be aware that Vidmob will only contact candidates through emails ending in @vidmob.com. We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @vidmob.com email address, or if the email asks for personal information, please do not respond and report the email to us at IT@vidmob.com Compensation Range: $154K - $175K

Job DescriptionDescription: About Us At IDC (International Digital Center), we specialize in digital media solutions, including localization, subtitling, dubbing, accessibility, digital mastering, and content distribution for some of the world’s largest studios, broadcasters, and streaming platforms. Our mission is to deliver high-quality, innovative services that support global storytelling across every screen and every audience. The Opportunity We are seeking a Director of Client Strategy & Growth to join our leadership team. This senior-level role will drive revenue growth by strengthening existing client partnerships, expanding multi-service agreements, and winning new clients in the entertainment and digital distribution sectors. This position is ideal for a proven sales executive with a strong network in media & entertainment who thrives in a commission-driven environment and is motivated by building relationships, closing deals, and shaping IDC’s competitive edge. What You’ll Do Strengthen long-term relationships with global studios, streamers, and content creators. Expand service agreements to include subtitling, dubbing, accessibility, mastering, and digital delivery. Identify and secure new client opportunities across film, TV, OTT, and independent markets. Research market trends and analyze client needs to identify new service lines. Lead the full sales cycle: prospecting, pitching, negotiating, and closing. Collaborate with the Commercial and Operations teams to ensure seamless service delivery. Monitor KPIs, track sales targets, and adjust strategies to optimize results. What We’re Looking For Why Join IDC? Uncapped commission potential with competitive base pay. Quarterly and annual performance bonuses. Full benefits package: medical, dental, vision, retirement plan, PTO, and holidays. Opportunities for professional growth and leadership impact in a global company. Be part of a company driving innovation in localization and digital content delivery. Job Type: Full-time Benefits: 401(k) Dental insurance Flexible schedule Health insurance Vision insurance Work from home Work Location: Hybrid remote in New York, NY 10017 Requirements: 8+ years of experience in sales, business development, or client solutions within media, entertainment, or post-production/localization services. Strong network of industry contacts (studios, OTT platforms, distributors, etc.). Proven track record in revenue growth and expanding multi-million-dollar client contracts. Experience with multi-language subtitling, large-scale dubbing, and accessibility projects. Exceptional relationship management and communication skills. Strong business acumen and ability to manage multiple markets/projects simultaneously. Proficiency with localization tools/TMS and familiarity with AI, automation, synthetic media, and LLMs is a plus. Multilingual proficiency (preferred, not required).

Job Description About Antler Antler is where founders come to go further, faster. Antler is the world’s most active early-stage investor, backing exceptional people at the very start of their journey — and supporting them from inception to scale. Across 27 cities worldwide—including New York, San Francisco, London, Berlin, Bangalore, Singapore, Seoul, and Sydney—the firm helps founders remove the barriers to building by connecting them with world-class peers, validating business models, and providing initial capital. For founders who go on to build breakout companies, Antler Elevate—the firm’s flagship, emerging growth fund—invests beyond the early stages. To date, Antler has backed more than 1,900 startups globally across a wide range of industries and technologies with the goal of backing more than 6,400 by 2030. Antler runs a highly structured and thorough due diligence process to assess early-stage opportunities at scale. Through Antler’s structured investment approach, Antler gains a deep understanding of their strengths, scale of ambition, grit, and passion. A global network of advisors and domain experts helps further validate their business models, giving unique insights into founders’ potential. Antler is backed by institutional investors, including asset managers, life insurance companies, sovereign wealth funds, wealth managers, alongside unicorn founders and family offices. The board is co-chaired by Sheila Patel, former Chairman of Goldman Sachs Asset Management, and Tore Myrholt, former EMEA Chair of McKinsey, and the advisory board includes James Anderson, Chairman of Kinnevik and former co-manager of the Scottish Mortgage Investment Trust at Baillie Gifford; Peter Harrison, former CEO of Schroders; Ken Hitchner, former Chairman and CEO of Goldman Sachs APAC; Nancy Zimmerman, Co-founder and Managing Partner of Bracebridge Capital; David Fischer, former Chief Revenue Officer at Facebook; Todd Ruppert, former CEO of T. Rowe Price Intl and former Y Combinator Partner and serial entrepreneur Aaron Harris. North America is a critical growth market for Antler, both as a source of world-class founders and as a key LP fundraising geography. The firm is now investing meaningfully in its North American capital formation capabilities to match the scale of its global ambition. The Role This is a foundational hire and pivotal moment for Antler in North America. We are looking for a Head of Capital Formation to own and scale fundraising across the region - leading institutional capital raising while helping shape the next phase of Antler’s platform. This is not a stewardship role; it is a build role. You will lead fundraising across institutional LPs, family offices, and strategic investors, driving commitments into Antler’s global fund platform. At its core, this is a senior sales leadership position - combining relationship depth, execution intensity, and meaningful strategic ownership. You will be Antler’s most senior capital markets leader in North America, partnering directly with our global Managing Partners to set and execute regional fundraising strategy, open new investor channels, and convert momentum into closed capital. This role will suit someone coming from a senior capital formation or distribution background within asset management who is excited to trade infrastructure for impact. You won’t inherit a large team, a polished machine, or layers of support - you will help build them. Expect to be deeply in the work: originating, pitching, travelling lean, and closing. You will build and lead a small, high-performing capital team, setting the tone for a culture defined by ownership, rigour, performance and accountability. The right candidate brings: • an established North American institutional LP network, • a track record of closing complex fund commitments, • and the entrepreneurial mindset to operate at senior level without corporate scaffolding Key Responsibilities 1. Capital Raising & Origination (Core Sales Function) • Lead and deliver against North America fundraising targets across Antler's fund suite, including flagship regional and global vehicles, thematic strategies, and co-investment opportunities., • Manage the full fundraising cycle from prospecting and origination through qualification, pitching, due diligence management, and close., • Build and maintain a high-quality, well-segmented pipeline of institutional investors, endowments, foundations, pension funds, family offices, sovereign wealth funds, and strategic corporates suited to Antler's fund products., • Lead term negotiation and closing processes, including side letters, subscription documentation, and partnership structuring where required., • Establish and convert strategic LP partnerships that expand Antler's footprint and distribution capabilities in the region., • Provide a clear, data-driven view of the NA fundraising pipeline, reporting regularly to global Capital Team leadership on progress, risks, and opportunities. 1. Investor Relations & External Representation • Serve as the primary relationship owner for North American LPs across the full investor lifecycle — from prospecting through ongoing stewardship., • Maintain consistent, high-quality engagement, ensuring Antler remains top-of-mind and investors are well-informed on fund performance, portfolio developments, and strategic direction., • Represent Antler externally at investor meetings, industry forums, conferences, panels, and other targeted events, acting as a credible and authoritative voice on early-stage venture, emerging managers, and private markets., • Expand Antler’s reach by building and leveraging a network of advisors, gatekeepers, consultants, and other capital market intermediaries., • Act as a brand ambassador for Antler’s mission, investment thesis, and portfolio — translating complex strategies into clear, differentiated narratives that engage prospective LPs. 1. Team Leadership & Management • Build, lead and develop a team of 3+ Capital professionals in North America, setting clear targets, priorities, and performance standards., • Foster a high-performance, collaborative team culture aligned with Antler's global values and the professionalism expected of a world-class capital markets function., • Actively coach and mentor team members, supporting career development and technical skill-building in fundraising, LP relations, and deal structuring., • Allocate coverage responsibilities and manage team workflow to ensure the LP pipeline is efficiently worked, and no relationship falls through the cracks., • Work collaboratively with global Capital Team colleagues to share intelligence, align on messaging, and contribute to a One-Antler approach to fundraising., • Balance strategic oversight with active participation in day-to-day fundraising execution. 1. Product Strategy & Market Insight • Partner with global Managing Partners and the Capital Team to influence design and positioning of fund products that resonate with North American LPs and enable Antler to continue to scale., • Translate LP feedback into actionable input for fund design, structuring, and commercial strategy., • Support the development of compelling pitch materials, fund documentation, data rooms, and LP due diligence responses in collaboration with the IR, Legal, and Finance teams., • Identify opportunities for new partnerships, structures, or distribution channels that support Antler’s broader commercial strategy and long-term growth. 1. Investor Relations Platform & Infrastructure • Influence Antler’s capital formation infrastructure, including the adoption of pipeline management and CRM tools, and reporting discipline., • Introduce best practices from institutional asset management environments while adapting them to a fast-growing global platform., • Partner cross-functionally to strengthen systems, processes, and operational scalability as fundraising activity expands. Candidate Profile Background & Experience We expect candidates to come from a senior capital formation, distribution, or fundraising leadership role within institutional asset management, private markets, or alternatives investing. Your background will include: • Significant experience raising institutional capital across North America, ideally spanning venture capital, private equity, growth equity, or a global multi-asset platform., • A demonstrated history of originating and closing fund commitments directly with institutional LPs and sophisticated family offices., • Deep, active relationships across the North American allocator ecosystem, including pensions, endowments, foundations, consultants, fund-of-funds, family offices, and strategic investors., • Experience leading or building capital formation teams and operating as a senior representative of your firm in the market., • Familiarity with venture or early-stage investing structures is helpful. Experience in closed-end blind pool vehicles, co-investment structures, and evergreen or open-ended products, is also a strong advantage. Skills & Capabilities - What you’ll bring This role requires strong commercial and execution capability. You will demonstrate: • Credibility and presence with sophisticated institutional investors, combined with a highly commercial mindset., • Strong commercial instinct and fundraising judgement — able to listen to LP needs, adapt product narratives, and manage objections with nuance and conviction., • Fluency with fund performance analysis, portfolio construction discussions, and institutional due diligence expectations., • A leadership style that develops strong teams while maintaining personal accountability for outcomes., • Able to operate autonomously in a busy, high-velocity environment — you’ll be organised and able to personally manage relationships, processes, and priorities from first meeting through close. Operating Style & Personal Attributes Antler combines institutional capital formation with a builder mindset. The individuals who succeed here have: • An entrepreneurial mindset — comfortable operating in a fast-growing, globally distributed organisation where priorities evolve and opportunities emerge quickly., • Strong personal ownership — self-directed, proactive, and accountable for outcomes, with the ability to move work forward without extensive structure or oversight., • A collaborative instinct — sharing market intelligence openly, working across regions, and contributing to a genuinely global capital formation effort rather than operating in silos., • Intellectual curiosity about venture and innovation — genuine interest in early-stage investing, founders, and emerging technology ecosystems., • Pragmatism and adaptability — equally comfortable representing Antler in a CIO meeting or rolling up sleeves to progress a process internally. Location: Based in, or willing to relocate to, a major North American financial centre (New York or San Fran preferred), with flexibility for frequent regional and international travel. Why Antler Antler offers a rare combination: the reach and operational infrastructure of a global firm with the culture and energy of a founder-led business. This role represents a genuine opportunity to shape the North American capital formation function at a pivotal moment in the firm's growth trajectory. What makes Antler compelling: • A genuine platform-building opportunity. You will shape Antler’s North American capital formation effort from an early stage, with direct influence on strategy, product positioning, and investor outcomes., • Institutional ambition with entrepreneurial pace. Antler combines global scale and sophisticated LP access with a lean operating model that rewards ownership, speed, and initiative., • A differentiated investment story. Antler backs exceptional founders at inception, creating exposure to the earliest point in the company lifecycle and offering LPs access to a distinctive, globally scaled venture platform., • Breadth of opportunity in a global team. Multiple fund vehicles and geographies create depth in the conversation with investors and a platform that can evolve with market demand., • High autonomy, high visibility. You will work closely with global leadership and have meaningful influence over how Antler presents itself to the market and raises capital in North America., • A mission with substance. Every commitment raised helps back the next generation of companies, founders, and technologies — with tangible impact beyond financial returns. Powered by JazzHR 7pjSykNh7z

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY The Vice President of Clinical Services provides executive leadership, strategic direction, and operational oversight for ADAPT Community Network’s clinical service delivery system, including all Article 28 Clinics and the organization’s medical affiliate, ADAPT Medical Professional Services (MPS). This role is responsible for ensuring the delivery of high-quality, accessible, person-centered healthcare services to individuals with disabilities across a broad spectrum of medical, rehabilitation, and mental health services. The VP of Clinic Services ensures regulatory compliance, financial sustainability, clinical excellence, and alignment with ADAPT’s mission, values, and strategic priorities. ESSENTIAL DUTIES AND RESPONSIBILITIES The key duties and responsibilities of the Vice President of Clinical Services include but are not limited to: • Provide executive leadership and oversight for all Article 28 clinics and ADAPT Medical Professional Services (MPS)., • Set the strategic vision and direction for clinical services in alignment with ADAPT’s mission, values, and organizational goals., • Ensure delivery of high-quality, accessible, person-centered care for individuals with disabilities across all service lines., • Oversee the full continuum of services, including primary and specialty care, rehabilitation therapies, adult physiatry, care coordination, and mental health services., • Lead and supervise clinical staff, ensuring accountability for performance, outcomes, and compliance., • Ensure effective integration and coordination among medical, rehabilitation, mental health, and care coordination teams., • Promote a wellness philosophy that supports active participation of individuals and families in all phases of care., • Ensure compliance with Article 28 regulations, Medicaid and Medicare requirements, Patient-Centered Medical Home standards, HIPAA, and all applicable laws and regulations., • Provide executive oversight of Quality Assurance and Performance Improvement activities across all clinical programs., • Monitor clinical outcomes, patient experience data, incident trends, and risk indicators, and direct corrective actions as needed., • Ensure timely, accurate, and complete reporting to regulatory agencies, payors, and funding sources., • Partner with Finance and Operations leadership to develop, manage, and monitor clinical budgets and financial performance., • Oversee clinician productivity, service utilization, billing integrity, and revenue cycle performance., • Analyze operational and financial data to support program growth, service line development, and operational efficiency., • Leads recruitment, hiring, onboarding, scheduling, supervision, and performance management of all program staff; initiates corrective action and termination procedures when needed., • Foster a culture of accountability, collaboration, inclusion, and continuous improvement., • Support succession planning and leadership development within clinical operations., • Represent ADAPT with regulatory bodies, healthcare partners, community organizations, and external stakeholders., • Support outreach, marketing, and partnership initiatives to expand access to clinical services., • Stay informed of industry trends, regulatory changes, and best practices impacting healthcare delivery., • Investigate and resolve high-level clinical, operational, and patient-related concerns., • Serve on agency-wide committees, task forces, and leadership initiatives., • Performs other related duties as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Master’s degree required in Healthcare Administration, Public Health, Nursing, Social Work, or a related clinical or healthcare field., • Minimum of ten (10) years of progressively responsible leadership experience in healthcare or clinical operations, including oversight of multi-site programs., • Extensive knowledge of Article 28 regulations, Medicaid and Medicare reimbursement, managed care, and healthcare compliance requirements., • Demonstrated experience leading interdisciplinary clinical teams across medical, rehabilitation, and behavioral health services., • Strong understanding of Patient-Centered Medical Home models, care coordination, and value-based care principles., • Proven ability to oversee complex budgets, analyze financial and operational data, and drive sustainable growth., • Exceptional leadership, strategic planning, and change management skills., • Highly developed interpersonal skills and the ability to build positive relationships with the people we support, families, staff, and external partners., • Excellent written and verbal communication skills with the ability to engage effectively with executive leadership, clinicians, staff, and external stakeholders., • Proficiency in electronic health records, data analytics, and healthcare information systems., • Strong commitment to ADAPT’s mission and to advancing equitable, accessible healthcare for individuals with disabilities., • Ability to maintain strict confidentiality, including compliance with HIPAA regulations., • Proven supervisory and leadership skills with the ability to coach, mentor, and motivate staff., • Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector. COMPENSATION: $130,000 - $140,000 Annually + Industry-Leading Benefits! At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: We are seeking an experienced Lifestyle Hotel Complex General Manager to lead two of our dynamic, properties.The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotels. Responsibilities: • Tour the operating departments daily, making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.O.D.'s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls., • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Participate in required M.O.D. coverage as scheduled., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees., • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended., • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President or Regional Director of Operations., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property. Qualifications: • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency of the Guest Services. Responsibilities: • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and), • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Immediate Need for a perm full time hybrid Senior Epic Application Certified Informaticist. Location: New York, NY area. Salary: $125-145K max. Full Benefits. *Candidates must reside in NY, NJ, or CT (Hybrid schedule) Requirements: • Bachelor’s Degree required, • 5+ years of Epic experience in healthcare IT/informatics required., • FQHC or community health experience preferred., • Epic certification required, • Must have a strong understanding of clinical workflows and/or revenue cycle workflows, strong preference on revenue cycle, • Ability to facilitate meetings, translate operational needs into workflows, and partner with end users, • Strong project management, communication, and relationship-building skills, • Experience supporting Epic implementations, optimization, and workflow improvements, • Must be eligible to work in the United States without the need for work visa or residency sponsorship. Responsibilities: • Analyze workflows and business processes to identify inefficiencies and recommend system-based solutions, • Serve as a liaison between end-users, Technology teams, and vendors to support application performance and enhancements, • Provide technical support for Epic and other clinical, operational, and administrative systems, including troubleshooting and issue resolution, • Configure, maintain, and optimize applications to ensure alignment with clinical and operational workflows, • Monitor system performance, data integrity, and compliance with HIPAA and organizational standards

Payment Posting / Balancing Specialist Locations: Brooklyn, NY OR Tempe, AZ Schedule: 8:00 AM – 5:30 PM EST We are actively looking for experienced professionals with strong knowledge in healthcare payment posting and balancing processes. 🔹 Key Requirements: ✔ Must be well-versed in Explanation of Benefits (EOBs) ✔ Strong understanding of healthcare providers & insurance payer behavior ✔ Experience with balancing and reconciliation processes ✔ Knowledge of contractual adjustments, deductibles, copays & co-insurance ✔ Ability to resolve payment discrepancies accurately ✔ Familiarity with HIPAA and handling PHI securely 📌 Job Responsibilities: • Post insurance and patient payments accurately from paper/electronic EOBs, • Interpret and key EOB data into RMS systems, • Balance daily deposits and reconcile remittances, • Identify payment variances and resolve discrepancies, • Maintain accuracy in accounts receivable records, • Ensure compliance with HIPAA guidelines 💼 Preferred Background: ✅ Medical Billing ✅ Revenue Cycle Management ✅ Cash Posting / Payment Posting ✅ AR & Reconciliation Experience 📩 If interested, please share your updated resume or connect directly. #Hiring #MedicalBilling #PaymentPosting #CashPosting #EOB #RevenueCycle #HealthcareJobs #ARFollowUp #TempeAZ #BrooklynJobs #RCM #HealthcareCareers #OpenToWork

Please connect with me on LinkedIn as well _ Job Title: Collections Manager Location: New York, NY 10019 Salary/Payrate: $150K-$165K annually plus a performance-based bonus and AWESOME benefits!!! Work Environment: Hybrid (#2 of days WFH) Term: Permanent / Fulltime Bachelor’s degree required: Yes / No Referral Fee: AMS will pay $1,000 should the person you refer gets hired Job Description: Our client, an AmLaw 100 firm, is looking to hire a Collections Manager at their offices in midtown New York City, 10019. This is a full time, direct hire role paying an annual base salary of $150K to $165K plus a performance-based bonus and excellent benefits plan. The Collections Manager is responsible for managing the day‑to‑day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow‑up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines. Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm’s cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E‑Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm’s overall financial objectives. Responsibilities Day‑to‑Day Collections Operations • Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable, • Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution, • Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies, • Manage escalation and resolution of complex, sensitive, or high‑risk collection matters, • Maintain operational discipline around call cycles, dunning activity, and partner engagement AR Operations & Cash Management • Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control, • Ensure timely and accurate application of client payments and maintain the integrity of AR balances, • Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development, • Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes, • Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction Team Leadership & Supervision • Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management, • Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines, • Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance, • Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication, • Support onboarding and development of new team members Partner & Stakeholder Collaboration • Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications, • Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow, • Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations, • Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership Process, Controls & Continuous Improvement • Ensure collection activity and outcomes are consistently documented in the firm’s financial systems, • Identify trends, root causes, and recurring issues impacting collections performance and cash realization, • Recommend and support process improvements aimed at reducing aging and improving the cash cycle, • Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements, • Reinforce compliance with internal controls, audit requirements, and firm guidelines Qualifications • Bachelor’s degree or equivalent experience required, • 7+ years of collections experience in a large law firm or professional services environment, • Prior experience managing supervisors and/or teams, • Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices, • Experience with legal financial systems (e.g., Aderant or similar) preferred, • Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment