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Job Description Lucciano´ s - Il Maestro del Gelato Position: Team Member (Gelato Server, Register, Coffee Corner, Dining Room- Gelato maker) Job Type: Part-time Hourly Rate: $14.00 + Tips depending on positions Who we are. Lucciano’s is a family business founded with the desire to please the most demanding segment of artisan gelato in the world. We travelled to Italy and brought back the best Italian Maestros and state-of-the-art technology to produce our gelato with the best quality. We combine the best local and Italian ingredients, as well as chocolates to make a unique and unparalleled product. Therefore, we became a synonym of the best premium gelato in the world. Lucciano’s has innovated and revolutionized the gelato industry raising up standards and shining through every customer we serve. One at a time. Visit us at Our Products. We use state-of-the-art Italian technology to manufacture and preserve our gelato. Our dairy gelato is manufactured with fluid milk, cream, eggs, among other ingredients that provide high levels of protein. Front of House -Tasks and Responsibilities (include but are not limited to): Serving up our delicious and freshly made gelato & ice pops with a smile! Working upfront with your team greeting every guest, offering samples, making suggestions, and ensuring each guest leaves happier than they came in! Following exact training, food safety regulations, and company guidelines to consistently serve all of our products (gelato, ice pops, coffee corner items, and beverages). You will work alongside your teammates and leadership team to help the shop run consistently and smoothly while open for business or while closing. You must be comfortable under pressure and/or fast-paced environments. Our FOH staff will be expected to perform other duties as assigned. Basic Qualifications • You have a passion for customer service and delivering an exceptional experience for our guests., • You integrate fun as a way of being and working., • You communicate with honesty & kindness and create the space for others to do the same., • ServSafe certification is a plus, but not required., • Your availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and the schedule could include a combination of shift times, including mornings, evenings, and weekends., • All Team Members are expected to be reliable, and on time for every shift., • All Team Members are expected to be available to work during the holiday season. Benefits included: • On-the-job training and skills development, • Uniforms, • Free garage at the mall, • Employee discounts, • Discount in other stores at the mall, • Paid training, • Flexible Schedule Salary: $14.00 per hour plus Tip Benefits: • Flexible schedule, • Day shift, • Day Shift (Preferred)

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description • We are hiring immediately for a Culinary Intern position., • Location: New York Giants Training Facility - 50 State Route 120, East Rutherford, NJ 07073, • Schedule: To be discussed further upon interview., • Pay Range: $17.00 per hour. Free meals, uniforms and laundering service available at select locations. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1461054. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. FLIK Athletics Culinary Internship: OVERVIEW: The FLIK Culinary Internship Program is a paid program that gives culinary students the opportunity to work in a dynamic and inspirational kitchen culture. Working closely with culinary mentors, FLIK interns have an inside look at what goes on behind the scenes at a leading food service & hospitality organization. Fifty years ago, FLIK was launched by Chef Rudi Flik and Julie Flik. Their values of culinary authenticity, people first, sustainability, wellness, and leadership still guide us. We use fresh, local and seasonal ingredients to create memorable culinary experiences. FLIK CULINARY INTERNS WILL: • Prepare menu items across all kitchen stations., • Rotate through various stations: pizza/pasta, deli, salad bar, smoothie, grill, and international cuisine., • Engage with guests and tailor plates to their dietary needs., • Meet with the team dietitian., • Review culinary and front-of-house standards., • Learn about wellness and sustainability initiatives., • Adhere to “platinum service” customer service standards., • Consistently practice safety and sanitation protocols., • Assist with catering events, including setup and execution. Culinary Internship candidates must meet the criteria below to be eligible for the FLIK Culinary Internship Experience Program: • Applicants must be currently enrolled in a college or professional culinary program and/or have 1 year of industry experience, • Meet university’s GPA requirement for Internship, • Successful completion of sanitation standards training, • Successful completion of relevant knife skills and/or Intro to Culinary coursework, • Must be available to work 20 – 40 hours a week based on business needs & internship requirements, • College credit is not required, but we will provide appropriate documentation if necessary. CULINARY INTERNSHIP PROGRAM PROFESSIONAL DEVELOPMENT OPPORTUNITIES: In addition to daily on-the-job FLIK culinary training, Interns have the opportunity to participate in a variety of value-added program events via LMS/WebEx/Zoom/Teams during the internship experience which include: • Meetings with FLIK leadership/a mentor, • Connection to subject matter experts including the diversity & inclusion, HR, marketing, safety & sanitation, wellness & sustainability and finance teams via Office Hours., • Optional FLIK Learning & Development Courses (FARECheck Food Allergy Basics, Servsafe Food Handler, DAWSO Dining Associate Workplace Safety Orientation), • Networking opportunities with other interns, • Exit interview with your internship team About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Job DescriptionICE OPERATIONS SUPERVISOR- Clary Anderson Ice Arena Sports Facilities Management, LLC LOCATION: Montclair, NJ DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Clary Anderson Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Montclair, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Clary Anderson Ice Arena is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Assist with the setup and teardown of the ice rink for seasonal facility changeovers, • Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management, • Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly, • Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger, • Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members, • Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators, • Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals, • Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment, • Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning, • Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines, • Be responsive to guest concerns and direct to appropriate manager to resolve if needed, • Enforce facility policies and procedures, • Have general knowledge regarding program options and facility events, • Assist other operation areas as necessary, • Accurately record all ice and equipment maintenance logs and daily readings, • Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary, • Ensure health and safety standards are followed, • Act as manager-on-duty for opening and/or closing of the facility as scheduled, • Ability to work with a wide variety of ages from preschool through adult, • Knowledge of ice maintenance and rink operations is highly desirable, • Experience in facility management, preferably in an ice arena or similar environment, • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule, • Excellent communication skills, both verbal and written, • Ability to remain calm and focused in a high-volume, fast-paced environment, • Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize, • Commitment to the safety and wellbeing of others, • Must possess a valid driver's license, • Certified Ice Technician (CIT) preferred WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to lift and carry up to 50 pounds, • Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time, • Exposure to ice resurfacing equipment and other machinery, • Will be required to stand for extended periods of time, • Must be able to work independently in a busy environment, • Must comply with safety and health code standards Job Posted by ApplicantPro

Job Description Catholic Charities of the Archdiocese of Newark is currently seeking Full Time (Spanish/English) Bilingual Case Manager for our Mobile Response and Stabilization Services Program located in Jersey City, NJ. REQUIREMENTS • Bachelor Degree in social work or a related field, • Bilingual fluency in English and Spanish ANNUAL SALARY AVAILABLE: • $43,500 - $46,500 DUTIES AND ABILITIES • Provide in-home and community based crisis de-escalation/intervention and assessment, safety planning as well as stabilization and case management services to families and children according to the families' individualized service needs. PROGRAM DETAILS • CCAN offers a competitive compensation and comprehensive benefits package for employees, with an 80/20% cost split between employers (80) and employees (20). CCAN is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status. bd5NOTI9Qh

Job Description We are a state-of-the-art cannabis scientific laboratory dedicated to ensuring the safety, quality, and regulatory compliance of cannabis products. We partner with cultivators, manufacturers, and dispensaries to deliver precise analytical results and uphold the highest industry standards. Join our mission to advance responsible cannabis practices. Job Summary: We are seeking a highly experienced and strategic Operations Manager to lead and optimize the performance of our cannabis scientific laboratory. This pivotal leadership role will be instrumental in driving operational excellence, ensuring stringent regulatory compliance, and fostering a customer-centric culture that supports robust sales growth. The ideal candidate possesses a deep understanding of laboratory operations, a proven track record in management within a regulated industry, and an unwavering commitment to quality and efficiency. This role may require periodic travel. Key Responsibilities: * Strategic & Operational Leadership: * Oversee and optimize all day-to-day operations of the scientific laboratory, ensuring efficiency, accuracy, and adherence to established protocols and quality management systems. * Collaborate closely with corporate leadership to define, implement, and monitor company strategies and operational goals. * Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and elevate overall performance and service delivery. * Ensure all laboratory processes and outputs meet or exceed company standards and client expectations. * Sales Growth & Market Development: * Develop and execute comprehensive strategies to achieve district sales targets and enhance operational effectiveness that directly supports revenue generation. * Analyze complex sales reports, market trends, and competitive intelligence to identify new growth opportunities, areas for service expansion, and potential improvements. * Implement and monitor promotional strategies, ensuring they are aligned with overall company goals and deliver measurable results. * Regulatory Compliance & Quality Assurance: * Guarantee strict adherence to all state and local cannabis regulations, including those pertaining to laboratory testing, inventory management, sample handling, security protocols, and customer verification processes. * Conduct regular, thorough internal audits and inspections to verify compliance with all legal, industry, and internal quality management requirements. * Implement and maintain robust quality assurance programs to ensure the reliability and accuracy of all laboratory testing results. * Team Leadership & Development: * Provide exceptional leadership, mentorship, and motivation to diverse teams within the laboratory operations. * Foster a collaborative, high-performance, and customer-first culture within the operational departments. * Oversee recruitment, training, performance management, and professional development of operations staff. * Financial & Resource Management: * Manage operational budgets effectively, ensuring cost control and optimal resource allocation. * Negotiate with vendors and manage supplier relationships to secure advantageous terms for laboratory supplies and services. Qualifications: * Minimum of 5 years of progressive experience in a strategic operations role, with at least 2 years in a direct management or leadership capacity. * Demonstrated experience within the cannabis industry, particularly in a laboratory, manufacturing, or highly regulated environment, is strongly preferred. * In-depth knowledge of state and local cannabis regulations relevant to laboratory testing, compliance, and operations is essential. * Proven ability to significantly drive sales performance, effectively manage complex budgets, and consistently improve operational efficiency. * Exceptional leadership, interpersonal, and communication skills (written and verbal) with a demonstrated ability to motivate, develop, and manage diverse teams. * Superior organizational, analytical, and problem-solving abilities, with a keen eye for detail. * Proficiency in relevant software, including CRM systems, LIMS (Laboratory Information Management Systems), and Microsoft Office Suite (especially Excel). * Willingness and ability to travel frequently as required by business needs.

Job Description Job Title: Station Manager As a Station Manager at SwiftX Inc., you will play a crucial role in overseeing the day-to-day operations of our logistics station. You will be responsible for ensuring that all processes run smoothly, from managing staff to coordinating with delivery service providers. Your leadership will directly influence the effectiveness of our logistics network and enhance customer satisfaction. Requirements Key Responsibilities: • Supervise and manage operations of delivery service providers (DSPs) and sorting centers, ensuring adherence to company standards and performance metrics. • Implement and enforce OSHA safety protocols, including routine safety drills and compliance checks. • Maintain accurate documentation of warehouse activities and generate regular performance and compliance reports. • Develop, implement, and monitor quality assurance procedures., • Analyze performance data and drive continuous improvement across all operational areas., • Oversee warehouse operations, ensuring consistency, accuracy, and alignment with service standards., • Coordinate cross-border logistics between warehouse to warehouse to ensure timely and efficient deliveries., • Lead budgeting, cost control, and key performance indicator (KPI) tracking for warehouse and delivery teams., • Conduct daily control meetings and team performance evaluations., • Recruit, onboard, and manage relationships with qualified DSPs., • Design and implement training programs to enhance service quality and operational performance., • Manage regional fleet operations, including task assignments, cost efficiency, and vehicle utilization. • Supervise in-house and outsourced vehicle resources, ensuring optimal deployment., • Continuously optimize collection models, logistics processes, and resource planning., • Coordinate across internal departments and external partners for operations Qualifications: · Bachelor’s degree or equivalent experience, with a focus on logistics or management preferred. · Minimum 3 years of experience in last mile logistics industry · Strong leadership and decision-making skills. · Excellent communication and interpersonal abilities. · Ability to work in a fast-paced environment and manage multiple tasks. Join us at SwiftX Inc. to lead our station operations and drive success in our logistics solutions! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.

Job Description Our General Managers are Trusted Leaders JUICY! is an exciting and growing brand, focused on people and culture. We love our guests and aim to win their hearts for life. We serve Mediterranean food made with Halal ingredients inspired by Mom. Juicy! was born in 2011 and will thrive for 101 years and beyond. Our vision is to gain the most trusted lifelong relationships within communities everywhere. No matter who we interact with, whether it's our guests, team members, or community members, we must impact them in a positive manner. If you desire to live a meaningful life full of strong relationships, if you love to serve others, and if you're seeking long-term growth, we welcome you. What does leadership look like at Juicy? Our General Managers are our "Trusted Leaders." As a Trusted Leader, you are responsible for fulfilling the Juicy! mission: "Serve our guests in a way that wins their hearts" YOUR PRIMARY ROLE: • Select, train, coach, develop & mentor your entire team YOU WILL: • Work shoulder to shoulder with your team to develop their skills, • Inspire your team to provide positive, memorable guest experiences, • Serve your team so that they can consistently achieve the Juicy! mission, • Lead the team to 100% operational excellence by being their role model, coach, trainer and teammate., • Write dynamic schedules that are in accordance to the needs of the business, • Submit all administrative tasks on time and in full detail ABOUT YOU: You Professionally Have... • 2+ years experience in management & leadership as a restaurant manager or otherwise, • Worked in fast casual restaurant chains before (ideally but not required), • Managed and developed teams of 25+, • Experience in managing P&L and COGS, developing budgets, financial planning and strategy, decision making, process improvement, strategic planning, labor management/scheduling, training & team development, and food quality assurance, • Manager's food safety certification (ServSafe Manager's Certification) and experience in ensuring safe food handling at scale, • A passion for mentoring and training other people to become leaders, • Listening skills that let you understand your Team and what motivates them, • Awareness to see individual parts of the store operations as a general manager while maintaining a clear view of Juicy!'s bigger picture and goals, • The ability to develop people to work at their highest level and as part of a unified Team, • Unmatched growth opportunity (pursue excellence and reap the rewards!), • Bonuses for training Team members into leaders, • Vacation / PTO, • Health insurance coverage options, • Free food General Manager Restaurant Manager General Manager Restaurant Manager General Manager Restaurant Manager

Job Description Regional Operations Manager Department: Operations Reports to: Head of Operations Full Time – Exempt (Salary) Salary Range: $90,000 - $110,000 Location: Carlstadt, NJ + Travel Company Description: (Re)vive is a certified B-Corp company that offers technology solutions to leading fashion brands and retailers. Our brand partners leverage our data-powered platform to maximize inventory productivity by refurbishing and reselling their idle inventory. Revive’s focus on technology innovation and sustainability is changing how consumers and brands view the garments they buy and produce. Job Summary We are seeking a highly skilled and strategic Regional Operations Manager to oversee and enhance operational efficiencies across multiple locations on the East Coast, with a focus on New Jersey (NJ) and Atlanta (ATL). This role is responsible for ensuring seamless execution of business operations, optimizing processes, and driving performance improvements in alignment with company objectives. The ideal candidate will possess a strong background in logistics, supply chain management, and operational leadership, with experience in managing teams and vendor relationships across multiple regions. This job description is intended to describe the general nature and level of work performed by a Regional Operations Manager at Hemster, Inc dba Revive. It is not intended to include all duties, responsibilities and activities. Duties, responsibilities and activities may change at any time with or without notice. Duties / Responsibilities: • Oversee daily operations across multiple locations, ensuring consistency, efficiency, and high performance., • Develop and implement operational strategies to drive productivity, cost efficiency, and service excellence., • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement., • Collaborate with internal teams, including logistics, sales, and customer service, to align operations with business goals., • Manage and negotiate contracts with vendors, suppliers, and service providers to ensure optimal pricing and service levels., • Implement and maintain compliance with company policies, industry regulations, and safety standards., • Lead, mentor, and develop regional teams, fostering a culture of accountability and continuous improvement., • Identify and mitigate operational risks, resolving challenges proactively to maintain seamless operations., • Drive cost-saving initiatives and process optimizations to enhance overall efficiency., • Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field., • Minimum of 5 years of experience in regional operations management, logistics, or supply chain., • Strong leadership and team management skills with a track record of driving operational success., • Experience in negotiating contracts and managing vendor relationships., • Experience with third-party logistics (3PL) providers and Standard Operating Procedure (SOP) management., • Excellent problem-solving, analytical, and decision-making abilities., • Strong understanding of logistics, distribution, and supply chain optimization., • Proficiency in data analysis tools, ERP, and operations management software., • Ability to travel to multiple warehouse locations across the United States., • Self-motivated and team-oriented, • Comprehensive benefits package, including health, dental, and vision insurance., • Unlimited Paid time off and company holidays. This is a full-time, exempt position, with typical work hours of 40 hours per week, Monday through Friday. Powered by JazzHR Cf1ARsxJ1Z

Job Description Our Client, a 3rd party logistics company, is looking for am Operations Manager with proven experience of a minimum of 5 years’ working in 3rd Party Logistics/Warehousing Management/Transportation and Personnel Management. This role requires a strategic thinker with strong leadership skills, excellent problem-solving abilities, and a high level of accuracy in managing logistics operations, reporting, and personnel management. This position also requires frequent work and meetings in the warehouse and a successful candidate must be comfortable working in this environment. This is a direct hire position with benefits after an initial 90 days waiting period, that includes paid sick/personal days, paid vacation days, paid holidays, health insurance (medical, prescription, dental, vision), life insurance, and 401K plan with Company’s match. Job Description: Overseeing the entire night shift operations at different warehouse locations; and analyzing existing logistics performance metrics to identify areas of improvement. -Work closely with our warehouse staff and warehouse management to motivate them and maintain a productive night shift team effectively. -Support and mentor existing and new warehouse team leaders, supervisors, and managers. -Assist with proper documentation when it comes to employees’ ongoing issues/situations related to their attendance/poor performance/productivity/personal conduct/overall attitude. -Supporting management and Human Resources Department with completing all internals forms, warning reports, personal injury reports, property damage reports, employees’ change forms and more. -Identify opportunities for improvement based on customer requirements, and analysis of activity and inventory data. Tracking/monitoring and analyzing KPIs. -Analyze and support the existing warehouse material handling software/procedures, and lead on new software automation, and storage solutions to improve the logistics processes. -Develop and implement logistics strategics to optimize our night shift warehouse operations. -Prepare reports for Senior Executives/Upper Management on Logistics performance and challenges. -Available to collaborate and meet frequently with internal teams and other warehouse managers to align the night shift operations with the Company’s goals. -Understand our customers and operations context; generate broad support for new solutions to ensure success; implement, train, and support operational personnel. -Ensure a safe working environment, enforce safety policies and procedures to maintain compliance with industry regulations, transportation regulations, OSHA regulations and all safety standards. -Stay updated on industry trends and best practices in Logistics Management. Warehouse Management Transportation experience 3PL Experience Spanish a huge plus

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! Job Summary: Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation. Principal Duties: DIGITAL PRODUCTS SUPPORT • Track, prioritize and process incoming customer requests for service access and support, • Identify, record, analyze and provide solutions to problems and incidents based on documented known errors, • Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services, • Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized, • Lead the efforts in the build, test and release of new or upgraded digital services and business systems, • Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities, • Leads testing efforts for new systems and improvements, • Ensure that new or changed services and systems are capable of delivering the agreed utility and scope, • Communicates actionable items and required changes to IT development teams, • Works with Customer Service personnel to identify and understand product enhancement requests, • Manages organization’s expectations effectively, • Responsible for introducing new initiatives to end users, • Suggests areas for improvement in internal processes along with possible solutions, • Leads internal teams/task forces Bachelor’s degree in information technology or 3 years related work experience 2+ years of analyzing data to identify trends and manage data quality 2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment Prior involvement in digital product support or lifecycle management Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio) Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously Highly self-motivated and independent Excellent communication / customer service skills Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support) Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed Additional Desired Qualifications: Understanding of basic aircraft systems and technical publications Proficiency with Power Automate and SharePoint Development Working knowledge of SAP (User level familiarity and navigation) Proficient with SAP and able to provide support/problem solving Experience with programming (Java / Python...etc.) Fluent in French Working Conditions: Office environment Use of personal computers required Minimal travel may be required Compensation and Benefits The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.