Hialeah
Job Description Qualifications • Five years’ progressive experience within the Sales Department of a motor vehicle dealership or comparable experience managing a sales organization, • High School Diploma or equivalent degree or greater required, • Knowledge and experience with sales of automobiles or motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them, • Ability to take initiative and problem solve, • Passion for the motorcycling lifestyle and riding community, • Must have ability to relate with broad customer base, • Excellent verbal and written communication skills, • Ability to present oneself as well as the company in a professional manner, • Knowledge of applicable laws/policies/principles/etc., • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet, • Attention to detail, • Interpersonal skills and customer service skills required, • Approachable, likable, and enthusiastic personality, • High energy level needed, • Be self-motivated, positive, driven and helpful, • Ability to handle confidential information responsibly, • Great customer service, excellent personal communication, and demonstrated closing skills, • Ability to work a flexible schedule including weekends, Holidays, and evenings, • Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership, • Experience with CRM and/or computerized inventory systems, or the ability to quickly learn, • Valid driver’s license and motorcycle endorsement, • Requires the ability to balance and push an 800+lb motorcycle Responsibilities • Lead and manage employees by training and motivating all sales personnel while assisting in the oversight of the Sales Department operations, • Ensure the intensity and consistency of application of the dealership process, • Ensure the structure of all deals worked are in compliance with dealership policies resulting in maximizing the volume of bike sales with an emphasis on new bikes, • Consistently strive to maximize front-end PUS as well as back end PUS, while delivering a high level customer experience and upholding the highest ethical standards, • Oversee and manage all operations regarding sales of new and used vehicles, • Ensure that the Sales Department contributes acceptable levels of gross margin and net profits, • Ensure adherence to the dealership sales process and track results daily using eleads and other measures, • Ensure Sales Manager Check as well as subordinate checklists are completed and adhered to, • Maintain clean, efficient facilities, • Ensure sales personnel are alert, well trained, motivated, and available when needed, • Set quotas for sales personnel in accordance to their skill levels, • Review eleads on a daily basis, throughout the day and use it to evaluate and train all sales personnel, • Oversee sales, trade-ins, and delivery of all new and used vehicles, • Maintain the sales history and/ or vehicle history log in accordance with dealership policy, • Maintain the inventory control system along with new profit objectives to eliminate the possibility of lower than anticipated profits, • Become familiar and efficient with all phases of the computer system required for sales management, • Oversee the management of new and used bike inventory in accordance with dealership policy, • Maintain a balanced new and used inventory in proportion to sales and projected sales, • Adhere to established procedures to ensure timely and proper completion of all paperwork, • Maintain a showroom with a variety of vehicles set-up with an appropriate variety of accessories and paint schemes, displayed in a way that draws customers, • Ensure that customers are greeted immediately, in a courteous and friendly manner, • Handle telephone transactions quickly and courteously, • Ensure that customers are properly qualified for needs, wants, and the ability to buy, • Follow the dealership sales process so that all customers receive consistent treatment when visiting our dealerships, • Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans, • Ensure adherence to the to the dealership quotation methodology for vehicle sales, trade-ins, and purchases, • Adhere to and enforce established road test, pre-delivery inspection, and vehicle delivery policies, • Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, • Carry out the daily Sales Manager Checklist, • Adhere to dealership sales and lead follow-up procedures, • Adhere to budgeted revenue and expense objectives, • Execute promotional campaigns, • Maintain efficiency reports on all sales personnel, • Update and provide reporting to the General Manager as requested, • Monitor and communicate monthly and annual objectives for the department in collaboration with the General Manager, • Attend training sessions to keep current with Sales Department issues and sales trends, • Establish departmental work schedule, balancing the workloads of all employees, • Train all sales personnel to use the dealership sales process, • Ensure adherence to policies and procedures for the Sales Department in concert with the General Manager, • Assist the General Manager with recruiting, interviewing, hiring and firing of employees, • Provide appropriate training for all Sales Department employees in all areas necessary to deliver results, • Perform other related duties as assigned or requested, • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department, • Occasionally exposed to exhaust fumes or other airborne particles, • Frequently works near moving mechanical parts
