Mortgage Sales Manager
hace 4 días
Farmington
Job Description Purpose & Core Values The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values. Position Summary The Mortgage Sales Manager is responsible for driving residential mortgage growth through a combination of personal loan production and effective leadership of a team of Mortgage Loan Originators. This role balances hands‑on origination with recruiting, coaching, and developing a high‑performing sales team that delivers strong production results, exceptional member experiences, and consistent loan quality. The manager actively builds and maintains external referral relationships, collaborates with internal stakeholders, and ensures strict adherence to all regulatory, credit union, and CUSO policies. As a leader within the organization, the Mortgage Sales Manager is expected to model and reinforce the credit union’s Core Values while fostering a positive and performance‑driven sales culture aligned with the credit union’s mission and long‑term growth objectives. Core Values: • Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being., • Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve., • Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union., • United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other. Position Competencies: • Sales Skills: Develops new business, identifies, and sells to relevant member needs, translates product features to benefits, has good listening skills, is sensitive to members' needs, delivers effective presentations, negotiates well, and uses closing skills appropriately. Meets or exceeds sales goals and contributes to organizational achievement., • Leadership: Demonstrates the ability to inspire others by articulating a clear vision, modeling expected behaviors, and motivating teams to take on challenging goals. Develops team members by recognizing strengths, addressing performance gaps, and aligning daily coaching to the organization’s purpose, values, and long-term goals. Establishes clear expectations, provides ongoing feedback, and holds team members accountable through regular observation and two-way coaching conversations. Builds trust through transparent communication, mentorship, and support while using performance data and coaching tools to guide development, expand capabilities, and sustain high performance., • Drive for Results/Improvement: Develops challenging objectives (stretch goals) and accepts personal responsibility or if applicable, holds others accountable for achieving them. Puts priorities on resources, inspires performance and measures outcome. Continues to manage the objectives until result is accomplished. Communicates with others and motivates to achieve results. Demonstrates a strong sense of urgency about achieving goals; high energy, passion, and speed for competitive advantage. Is diligent, sees it through, and gets it done. Gains feedback for self and others after results are accomplished to ensure continuous improvement and celebrates wins., • Role Mastery of Essential Duties: Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance., • Maintain personal mortgage production by originating residential loans while meeting individual volume, revenue, and quality expectations., • Lead, coach, and develop a team of Mortgage Consultants (MCs) to achieve production, revenue, and service goals. Fosters a collaborative and high achieving team environment., • Recruit, hire, onboard, and retain high‑performing mortgage originators in alignment with credit union growth strategies., • Establish, expand, and actively participate in business development efforts, including realtor, builder, financial advisor, and community referral relationships., • Manage sales efforts, oversee pipeline activity, and monitor key performance metrics such as volume, pull‑through, cycle time, and customer experience., • Provide ongoing sales coaching, call modeling, training, and performance feedback to improve individual and team effectiveness., • Ensure personal and team adherence to federal, state, investor, and institutional compliance requirements, including NMLS standards and underwriting guidelines., • Partner closely with mortgage operations, processing, underwriting, and fulfillment teams to ensure timely closings and high loan quality., • Oversee loan quality, documentation standards, and post‑closing or QC issues, taking corrective action when necessary., • Stay current on mortgage products, pricing, secondary market requirements, competitive trends, and local real estate market conditions., • Promote adoption of new technologies and standardized mortgage processes to improve efficiency and scalability., • Represent the organization professionally in the market, participating in networking, community events, and industry organizations to drive brand presence and growth Remote Work Eligibility Position is fully eligible for a Hybrid Work Arrangement Education High School Diploma required. Certifications from the Mortgage Bankers Association (CMB) or National Association of Mortgage Bankers (CRMS) are preferred but not required. Experience 2–4 years of mortgage origination experience with a demonstrated ability to self-source and close loan volume is required. Experience includes a proven track record of generating business through referral networks, community engagement, and proactive prospecting, while successfully managing a pipeline of diverse loan types and structures. This role requires an established reputation for delivering high-quality member service and the ability to set performance expectations for others, modeling effective networking behaviors, and elevating the production and professionalism of their direct reports. Skills & Abilities * • Self-Generated Pipeline Development, • Loan Structuring & Scenario Expertise, • Referral Network Building & Influence, • Performance Coaching, • Member Experience Ownership Job Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position. Reasonable Accommodations The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment. Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
