Guest Service Agent
4 days ago
Greenport
Job Description Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you! Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture. We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service. Duties & Functions: • Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service, • Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay., • Be the spokesperson of Greenport, understanding the needs and wants of any time of guest., • Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration., • Post any premium upcharges along with deposits due prior to check in., • Responsible for clearing/settling daily departures and settling open folios, • Working alongside housekeeping to meet both owner and guest needs., • Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations, • Identify repeat guests/VIPs, their preferences and reservation notes., • Attend and participate in daily stand-up meeting., • Must print and settle end of day paperwork and adhere to accounting procedures, • High School Diploma or equivalent required, • College Degree in Business, Hospitality, or Related field preferred, • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred, • Enter and locate work related information using computers and/or point of sale systems, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail, • Strong verbal and written communication skills in English, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork