Call Center Agent
3 days ago
Great Neck
Job Description Schedule: Training onsite in Great Neck, NY with transition to remote. Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you’ll do: Responsibilities/Duties: • Manage calls from patients requiring medical care and provide / gather information needed., • Take electronic messages and convey information to respective medical care providers., • Screen and transfer calls to the appropriate person/department., • Assign pending documents into a patient’s chart within the EMR system., • Provide excellent customer service. Qualifications: • High school Diploma or equivalent., • One year of medical experience. Health care receptionist or call center experience preferred., • HIPAA and other Insurance regulations, policies, and procedures., • Medical office procedures, policies, practices and medical terminology., • Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like., • Strong communication skills, verbal and written., • Extensive customer service experience., • Computer skills, being proficient with Windows based software., • Strong problem-solving skills., • Excellent growth and advancement opportunities, • Dynamic environment, • Access to a diverse network of practitioners, • Broad infrastructure of tools and programs to enhance the employee experience, • Competitive Compensation, • Generous PTO