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Job Description A Service Manager oversees a service department, managing staff, operations, and customer relationships to ensure efficient service delivery and customer satisfaction. They are responsible for training and motivating service personnel, while also developing and implementing service strategies and monitoring performance metrics. Key Responsibilities of a Service Manager: • Team Management: Supervising service representatives, providing coaching and feedback, and ensuring effective team performance; strong ability to motivate and guide teams., • Customer Relations: Managing customer interactions, addressing complaints, and building lasting relationships; excellent verbal and written communication skills; ability to quickly identify and resolve customer issues; a deep understanding of customer needs and expectations., • Service Delivery: Overseeing service processes, ensuring adherence to service level agreements (SLAs), and managing service tickets., • Process Improvement: Identifying areas for improvement in service delivery, developing new strategies, and implementing process changes., • Financial Management: Managing service budgets, ensuring cost-effectiveness, and overseeing revenue generation., • Training and Development: Providing training to service staff on new procedures, customer service techniques, and product/service knowledge., • Performance Monitoring: Tracking service metrics, analyzing data, and identifying trends to improve service quality; ability to analyze data and identify trends to improve service., • Communication: Serving as a liaison between the service department and other internal teams, ensuring effective collaboration., • Time Management: Effective time management and prioritization skills., • Conflict Resolution: Ability to de-escalate tense situations and find solutions., • Empathy: Understanding and responding to customer needs with empathy., • Systems Experience Desired: Google for Work, IBM AS400, SalesForce, Microsoft Office, ADP Total Source., • Strong emphasis on accuracy and attention to detail. Detail-oriented with a high, • level of accuracy., • Strong organizational skills and ability to prioritize tasks and meet deadlines., • Ability to work independently and as part of a team., • Excellent communication and interpersonal skills, both written and verbal., • Business degree, associates minimum, • 10 years of experience in a technical service environment

Job Description Job Purpose: The Inside Sales Representative/Business Development Representative will support the Sales Department by maintaining and expanding the prospect list through phone, email, and other online channels. The Inside Sales Representative/Business Development Representative will build customer engagement by identifying potential customers’ needs and informing them about Legacy Group’s services. The Inside Sales Representative/Business Development Representative will work closely with the Sales Team to schedule meetings with potential prospects. Position Competencies: • Organized and Detail Oriented - Ability to stay organized and prioritize workflow., • Technologically Astute - Ability to utilize technology to perform all job functions effectively and efficiently. Proficient in Microsoft Office., • Communication - Uses clear language to communicate information. Excellent written and verbal communication skills., • Proactively source and qualify new sales opportunities through a combination of inbound lead follow-up and high-volume outbound cold calling (100–150 calls daily)., • Effectively identify customer needs, pain points, and decision-makers, leveraging strong industry knowledge to generate interest and engagement., • Route qualified leads to appropriate sales executives for seamless handoff and advancement through the sales pipeline., • Consistently meet daily and weekly performance targets related to call volume, booked discovery calls, and pipeline contribution., • Conduct occasional account research using online resources to identify key contacts and uncover new opportunities for outreach and lead generation., • Utilize CRM tools (e.g., Salesforce) to track leads, manage pipelines, and report on sales activities and performance metrics., • 1 to 3 years of inside sales experience, preferably in a high-volume sales environment., • Proven track record of meeting or exceeding sales targets and KPIs., • Strong phone presence and experience with a high volume of calls per day., • Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite (Excel, Word, Outlook)., • Familiarity with sales tools such as ZoomInfo, LinkedIn Sales Navigator, or similar platforms is a plus., • Experience working with Salesforce is preferred., • BA/BS degree or equivalent is preferred., • Excellent verbal and written communications skills., • Strong interpersonal and relationship building abilities., • Comfortable with cold calling and prospecting new clients., • Ability to multi-task, prioritize, and manage time effectively.

Job Description This role supports the Vice President of Marketing and Senior Director of Marketing & Communications in developing and implementing the overall marketing strategy while independently managing media planning, budget oversight, project workflows, vendor relations, and the timely delivery of all marketing assets. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment. They act as the central hub of coordination between internal teams, external vendors, and community stakeholders, ensuring that every campaign and creative request is executed efficiently, accurately, and in alignment with brand standards. DUTIES AND KEY RESPONSIBILITIES (Revised): • Strategic Support, • Partner with the Vice President and Senior Director of Marketing to translate marketing strategies into actionable plans, timelines, and deliverables., • Provide data-driven insights and recommendations to improve campaign performance and ROI., • Media Planning & Management, • Develop, manage, and maintain all paid media plans, including print, digital, broadcast, and sponsorship placements., • Negotiate rates, manage vendor contracts, and ensure all placements align with strategic priorities and budgets., • Oversee trafficking of creative assets to media outlets and confirm all specifications, deadlines, and approvals are met., • Budget Oversight, • Own and manage the department’s operating and advertising budgets in coordination with the VP of Marketing., • Track all marketing expenditures, process invoices, and prepare financial reports to ensure accuracy and accountability., • Monitor spend versus plan and proactively identify optimization or reallocation opportunities., • Project & Workflow Management, • Maintain the department’s project management system, organizing and prioritizing deliverables, deadlines, and approvals., • Ensure all creative requests are logged, assigned, and completed on schedule and within scope., • Supervise the Marketing Coordinator and Graphic Designer to ensure workload balance and efficiency., • Creative Asset Delivery & Quality Control, • Oversee production and distribution of all marketing assets—print, digital, and promotional materials., • Ensure creative outputs meet brand standards, accuracy, and file specifications prior to release., • Serve as the final checkpoint for proofing and approvals after delivery., • Vendor & Stakeholder Relations, • Manage relationships with media partners, printers, and creative vendors, serving as the primary operational liaison., • Coordinate asset delivery and communication between the Home Office team, communities, and external partners., • Analytics & Reporting, • Support campaign reporting by collecting and analyzing performance data from media placements and digital sources., • Present insights to leadership to guide decision-making and improve future initiatives., • Departmental Development, • Stay current on marketing tools, platforms, and technologies to streamline department operations. Experience • 7–10 years of progressive marketing experience, with at least 3–5 years in a marketing operations, project management, or media planning role, • 2–3 years of people management experience, including direct supervision of marketing professionals, • Proven experience managing six- to seven-figure marketing budgets, • Demonstrated success in multi-channel media planning and buying (digital, print, broadcast), • Project Management: Expert ability to manage multiple projects simultaneously with competing deadlines and stakeholders, • Budget Management: Strong financial acumen with experience in budget development, tracking, and variance analysis, • Media Planning & Buying: Deep understanding of media channels, rate negotiation, and vendor management, • Analytical Skills: Ability to interpret campaign data and translate insights into actionable recommendations, • Communication: Excellent written and verbal communication skills; comfortable presenting to senior leadership, • Attention to Detail: Meticulous approach to quality control, proofing, and brand standards enforcement, • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), • Experience with project management platforms (e.g., Asana, Monday.com, Wrike, or similar), • Familiarity with marketing analytics tools (Google Analytics, Meta Business Suite, etc.), • Working knowledge of CRM and marketing automation platforms (e.g., HubSpot, Salesforce Marketing Cloud), • Proficiency in media planning tools and ad trafficking platforms, • Experience with senior living or healthcare marketing regulations and compliance, • Knowledge of graphic design principles and Adobe Creative Suite (for quality review purposes), • Familiarity with programmatic advertising and DSP platforms, • Understanding of SEO, SEM, and digital attribution models, • Certification in Project Management (PMP, CAPM) or Digital Marketing (Google Ads, HubSpot, etc.), • Entrepreneurial mindset with ability to implement process improvements and drive operational efficiency, • Strong vendor negotiation skills with track record of cost savings, • Ability to work effectively in a matrixed organization with multiple stakeholders, • Calm under pressure; adaptable to shifting priorities in a dynamic environment, • Proactive problem-solver who anticipates needs after they become issues

Job DescriptionOur FamilyBroadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.Job Responsibilities:- Identify, generate and manage leads through cold calling, networking, and other means to create your own sales pipeline.- Understand customer needs and requirements and tailor software solutions to meet those needs.- Present and demonstrate software products to prospective customers- Negotiate contracts and terms with clients.- Develop pricing strategy for national programs, manage RFI and RFP for national accounts, negotiate pricing structures with key client decision makers, while tying in with operations management on execution strategy.- Collaborate with internal teams such as product development and marketing to ensure successful product launches and ongoing support.- Build and maintain relationships with existing clients, providing excellent customer service and support.- Keep up with industry trends, competitors, and market conditions.- Schedule and conduct sales presentations (in-person and virtual) with leads and prospects.- Organize client meeting presentations. Run reports, KPI’s, etc. to identify trends and opportunities.- Coordinate kick-off calls with new clients/internal team (interact with dept. outlook calendars), Initiate distro box with IT, Client set up forms, billing procedures, NDA’s- Serve as primary point of contact for all onboarded clients.- Maintain and grow existing accounts by identifying program improvements and innovative strategies.- Accompany Sales Team in annual trade shows, conferences, and key meeting presentations.- Contribute to weekly sales meetings.Job Qualifications:- Bachelor's degree in business administration, marketing or related field- Strong negotiation and closing skills- Willingness to travel Sales minded; team-oriented- Optimistic, high energy, and motivated- Dependable, accountable, and detail oriented- Highly organized, capable of multi-tasking and prioritizing tasks- Knowledge and experience with Salesforce a plusBenefits:- Medical, Dental and Vision- Company paid Group Term Life Insurance- 401 (k) Retirement savings plan (company match)- Paid vacation, sick/personal time - Paid HolidaysWhy Broadway?We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Train and become certified quickly in marketing automation platforms (Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Adobe Campaign). Support executional marketing activities alongside enterprise and emerging client teams through marketing automation platforms. Assist in asset development for

Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. • Open Positions - 5, • Location: Iselin, NJ Office or Hauppauge, New York Office (hybrid), • Available Shifts - 9:30AM - 6:00PM EST, 10:30AM - 7:00PM, 11:30AM - 8:00PM, 12:00PM - 8:30PM EST, • Hourly rate – $23.00 per hour Key Responsibilities: • Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls., • Log all customer interactions accurately in the Salesforce CRM system., • Cover topics such as product features, order placement, shipping, warranty, and stock availability., • Troubleshoot and resolve customer issues, aiming for first-call resolution., • Handle customer complaints with a solution-oriented mindset., • Stay updated on products, processes, and industry knowledge through training., • Demonstrate consistent attendance and adherence to your scheduled work hours., • Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts., • Contribute to the success of the team by performing additional tasks as needed. What We’re Looking For: • Education: High school diploma or equivalent required; Bachelor's degree a plus., • Experience: Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred., • Customer-Focused: Strong passion for delivering outstanding service with a “customer-first” mindset., • Relationship Building: Proven ability to build lasting relationships and foster customer loyalty., • Motivation: Self-driven and goal-oriented with a strong desire to contribute to both personal and team success., • Communication Skills: Clear and professional communication, both on the phone and in writing., • Adaptability: Thrive in a dynamic environment and adapt to new tools, processes, and customer needs., • Tech-Savvy: Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus., • Problem-Solving: Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting., • Team Player: Collaborative, with the ability to work seamlessly within a team to achieve collective goals. The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group/Team: Consumer, Finance, and Housing (CFH)/Homeowner Protection Program (HOPP) Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Homeowner Protection Program Anchor Partner Program Manager for our Consumer, Finance, and Housing practice group. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Program Manager. The Homeowner Protection Program (HOPP) Anchor Partner Program Manager plays a crucial role in executing the Empire Justice Center's responsibilities as an Anchor Partner for the Homeowner Protection Program. The Program Manager is responsible for overseeing HOPP grantee and Anchor Partner deliverables, including data reporting, developing strategies to assist grantees with their deliverables, outreach, and maintaining the HOPP website/portal. This position is also responsible for HOPP communications to enhance program visibility and impact. The Program Director will supervise this position. Salary The referenced pay range/scale represents the estimated minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by considering factors, including but not limited to, education, experience, qualifications, individual expertise, market data, and internal equity considerations. The salary range for this position in Upstate New York is $48,256 to $68,640. The salary range for this position in Downstate New York is $54,256 to $68,816, which includes a $6,000 geographic differential. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: · 35-hour full-time work week. · Health Insurance Coverage. o Platinum-level equivalent coverage for individuals and families. · 403(b) eligibility - immediately eligible to begin contributing from your paycheck. · Immediate vesting upon hire - ALL contributions (both employee and employer). o 1% employer match is eligible after 12 months of employment. o 3% Non-Elective annual contribution made by employer after 12 months of employment. · Generous vacation, sick, personal, and holiday paid time off. · Bilingual salary enhancement for qualifying employees. · Loan Repayment Assistance Program. · Voluntary Supplemental Disability. · Dental Insurance (employee paid). · Vision Insurance (employee paid). · $150K Group Term Life Insurance. · Generous Bereavement Leave. · Employee Wellness Activities. · NYS Short-Term Disability. · FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Central Islip, Long Island, or Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. · Manage grantee deliverables, including data collection and other reporting requirements as required by contracts or otherwise. · Provide training and assistance to grantees regarding data reporting and outreach strategies to ensure grantees are meeting performance requirements. · Develop, maintain, and update systems and processes for data collection, including those related to the maintenance and enhancement of our existing Salesforce infrastructure and processes. · Manage training strategy and schedule for HOPP network. · Manage the development of the HOPP newsletter and other communications to share information, enhance program productivity, and visibility. · Compile, analyze, summarize, and report results of HOPP data collection. · Maintain Empire Justice Center website’s HOPP webpage, portal, and other HOPP web-based systems. · Responsible for the implementation of training, virtual and in-person, and providing technical assistance and support, including hosting, recording, and sharing training materials. · Manage technology for funding campaigns and other initiatives. · Administrative tasks, such as maintaining internal files, spreadsheets, and up-to-date grantee contact information. · Some travel is required, approximately 5 days per year. · Must demonstrate a high level of comfort and commitment to working with people from marginalized communities. · Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management. · Please note that all positions will supervise other practice group members if needed. · Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization. · Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · Minimum of 5 years of related work experience. · Proficiency in the use of Microsoft 365 Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Practice effective time management and demonstrate an ability to meet deadlines. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, pulling reports, and word processing. · Excellent grammar, spelling, and punctuation skills. · Strong organizational skills and adept at managing multiple priorities. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Experience in and commitment to working with marginalized communities. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, writing sample, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job Description Sales/Marketing Administrator Our Family Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Job Responsibilities: • Assist in researching, identifying, and qualifying prospective clients across key multi-site industries., • Prepare sales decks, proposal templates, case studies, and capability materials to support sales outreach., • Manage daily administrative functions for the Sales team including scheduling, documentation, and internal communication., • Support paid or organic lead-generation campaigns by coordinating content calendars, tracking metrics, and aligning campaign goals with the Sales team., • Support planning, coordination, and execution of industry trade shows, conferences, and brand events., • Assist in capturing event content (photos, video clips) to support post-event marketing and social media engagement., • Collaborate with the Marketing team to support content development and campaign execution, including: social media posts, capturing content during events, and FM industry insights., • Bachelor’s degree in Marketing, Communications, Business, or related field preferred., • 1–3 years of experience in sales, marketing, administrative work, or internships in related fields., • Experience with CRM systems (HubSpot, Salesforce, or similar) preferred., • Familiarity with social media platforms (LinkedIn required; TikTok/Instagram/Reels experience is preferred)., • Strong written and verbal communication skills; comfortable engaging with prospects and posting on social media., • Highly organized with exceptional attention to detail and the ability to multitask in a fast-paced environment., • Medical, Dental and Vision, • Company paid Group Term Life Insurance, • 401 (k) Retirement savings plan (company match), • Paid vacation, sick/personal time and floating holidays We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.