174 Best salesforce support Jobs in Camden, New Jersey (April 2026)

IT Category Manager

7 days ago

Philadelphia

Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross (ARC) spends ~$2 billion annually on goods and services. Of this amount, $1.2 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spend that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits. Of the $1.2B that is sourceable, nearly $150M in spend each year on IT good and services. Supply Management at the Red Cross is undergoing a transformation with the objective of becoming a top performing function when compared to the outside market. As a part of this transformation, a group of IT Business professionals moved from the IT organization to Supply Management. The personnel that moved have been performing work that is typically associated with strategic and operational procurement. To help ensure Supply Management continues to meet the needs of its Red Cross IT and business unit clients, we are seeking a Category Manager, experienced and knowledgeable, in the procurement of services critical to supporting the delivery of key IT and business objectives. Key Objectives for the Category Manager, Strategic Services Procurement - IT * Provide Supply Management and IT procurement support to clients assigned by the Director, operating independently and with a high level of expertise. * Provide category management expertise in the areas of global resourcing of application development, support, and maintenance. * Provide negotiation leadership for agreements and statements of work in support of IT procurement demands. * Be the lead subject matter expert for global IT resourcing from global regions such as the Americas, Eastern Europe, and Asia-Pacific. * Support and enable critical project resourcing initiatives for key technologies from Salesforce, Informatica, AWS, and Microsoft. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, this position will work an East Coast schedule (8am - 5pm). WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): The Category Manager, Strategic Services Procurement-IT has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the US and across the globe to meet a variety of demands. The ideal candidate will have significant experience in supply management or IT business office roles, demonstrating expertise, the ability to manage IT / business clients, and perform activities independently. The Category Manager of Strategic Procurement (IT) will have a variety of accountabilities and responsibilities, some of which will be achieved through influence. Examples include: • Work with the Sr. Director and Director of IT Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT and Supply Management leadership., • Lead, develop and implement category strategies to enable IT resourcing for on-shore, near-shore, and off-shore demands., • Work with the CIO, IT VP leaders, and project teams to contribute to business cases, manage spend, and plan project procurement timelines., • Work with internal partners such as the Office of the General Counsel, Enterprise Risk and Information Security to assess, negotiate and execute agreements., • Work with Red Cross clients and suppliers to author and negotiate statements of work and ordering documents, with the goal of supporting good outcomes for project investments., • Manage an assigned portfolio of clients and suppliers to understand procurement demands, oversee renewals, and perform contract change control., • Know and participate in Supply Management processes, to include the Stakeholder Advisory Board, Risk Council, P&L Improvement, and Supplier Diversity., • Perform the business of IT Strategic Procurement, contributing to team performance, P&L improvement, and diversity goals. +++++++++++++++++++++++++++++++ Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. +++++++++++++++++++++++++++++++ WHAT YOU NEED TO SUCCEED (required/minimum qualifications): * Education: Bachelor's degree in Supply Management Business, Finance, Economics or related field required. * Master's degree a plus. Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred. * Experience: Minimum of 7 years with 5 years experience required, to include Supply Management, Procurement or IT Business Office roles responsible for IT supplier or category management. * Experience managing 3rd party spend within large organization (annual revenue $1+ Billion) preferred. * Solid leadership skills that include advanced collaboration and influence skills. * Ability to develop business cases, presentations & stakeholder communications. * Information Technology experience overseeing IT services and suppliers. * Strong working knowledge of the IT marketplace, terminology and industry norms. * Demonstrable experience with application development and managed services agreements and statements of work. * Demonstrable experience with off-shore or near-shore service providers and agreements in global regions such as Latin America, South America, Asia-Pacific, or Eastern Europe. * Adept negotiation skills in pay for performance and shared risk allocation in agreements. * Strong problem-solving, collaboration and influence skills. * Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders. * Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business. * Use of Red Cross Supply Management tools such as Coupa. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): • Combined experience in both Supply Management and IT professions., • Experience with major IT service providers and suppliers., • Experience authoring and contracting professional services statements of work., • Experience with large non-profits, humanitarian services, or biomedical industries., • A sense of unparalleled passion, energy, and eagerness to contribute to and support the mission of the Red Cross. *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Certification cannot be substituted). Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. +++++++++++++++++++++++++++++ PAY INFORMATION: The annual salary range for this position is $105K - $115K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: • Medical, Dental Vision plans, • Health Spending Accounts & Flexible Spending Accounts, • PTO: Starting at 19 days a year; based on type of job and tenure, • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays, • 401K with up to 6% match, • Paid Family Leave, • Employee Assistance, • Disability and Insurance: Short + Long Term, • Service Awards and recognition *LI-EH1 The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an ___ partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit___ to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: ___

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