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Job DescriptionCompany Description On-site 1 yr contract Pay Rate: $32/hr We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Job Description Overview: We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Key Responsibilities: • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments., • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.)., • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools., • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution., • Perform user onboarding/offboarding and manage access rights through AD and other systems., • Provide on-site & off-hour VIP Support for Executives and other urgent cases., • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.)., • Assist with software deployment, patching, and system updates., • Identify recurring issues and recommend long-term solutions or process improvements., • Ensure compliance with IT security policies and procedures.Qualifications Required Experience: • Bachelor’s degree in Information Technology, Computer Science, or a related field., • 5+ years of hands-on experience in an IT support role in an enterprise environment., • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)., • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications., • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)., • Strong problem-solving and communication skills, both written and verbal., • Ability to prioritize and manage multiple tasks in a fast-paced environment., • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred., • VDI support experience is a plus., • MacOS support experience is a plus., • Experience in IT service desk environments supporting 500+ end users., • Exposure to basic scripting (PowerShell) for automation tasks., • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)., • Experience with Enterprise Mobility Management (or Mobile Device Management)., • Experience with WDS (Windows Distribution Services)., • Experience with disk imaging/cloning tools. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you’ll do • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations., • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions., • Ensure that proper parking, security, and cash control procedures are followed., • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget., • Identify all procurement and vendor service needs of the location., • Perform general accounting duties such as accounts payable, payroll, and petty cash., • Monitor facility maintenance for cleanliness standards., • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims., • Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need • Demonstrates ability to lead, manage and motivate a diverse group of team members., • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems., • Prior experience developing budgets and P&L (Profit and Loss) review a plus., • Ability to react and problem-solve quickly. Salary Range: $65,000 - $75,000 annually per year Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.