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Job DescriptionBusiness Relationship ManagerJob Type: Temporary (12-month assignment) Pay Rate: $30-40/hour DOE Location: White Plains, NY | Hybrid (minimum 3 days on-site per week)Job OverviewMadison Approach Staffing is recruiting for a Business Relationship Manager to support our client's Information Technology & Cyber Security department. This strategic role serves as the critical liaison between business units and IT leadership, focusing on planning and prioritization of technology initiatives, technology innovation intake, business-IT alignment, and relationship building at senior management levels. The ideal candidate will translate business needs into technology solutions while advocating for business customers and driving IT strategic services. This is an immediate-start, 12-month contract opportunity.Key Responsibilities • Planning and Prioritization: Cultivate deep understanding of business customer needs, identify opportunities, and make recommendations on leveraging technology to accelerate and meet business goals; collaborate with business leaders to prioritize technology investments and provide insights to IT leadership, • Technology Innovation Intake: Assist business and IT leaders with development and support of new business capabilities through technology solutions that deliver return on investment; define initiative business objectives via business cases, analyze current work processes, identify areas for process changes, research and recommend viable technology solutions, develop project cost estimates, and document cost justification or ROI, • Business and IT Alignment: Map required business goals to planning and implementation of new technology; coordinate cross-functional business and IT teams to develop business cases, solutions, and approvals; act as single point of focus and advocate for business customers for IT strategic services, • Communications and Relationship Building: Engage in significant interaction at senior management levels; effectively communicate highly technical information to all organizational levels; develop relationships with individuals inside and outside of IT; deliver difficult messages and express disagreement with confidence and respect; address challenges to technical recommendations and work collaboratively to negotiate solutions, • Technology Leadership: Maintain state-of-the-art knowledge of business technology through interaction with industry peers, vendors, and consultants; apply knowledge in continued development and enhancement of technology plans, • Advising, Coaching and Mentoring: Serve as "go-to" technical resource and advisor for the business; offer meaningful technical solutions to efficiently resolve complex and uncharted issues; coach and mentor associates on technical versatility and problem-solving skills; provide technical leadership and architectural direction concerning technology management, roadmaps, and strategiesRequired Skills & Experience, • Education: Bachelor's degree in Computer Science, Finance, HR, Engineering, or related discipline, • Experience: Minimum 7 years of experience in IT or equivalent work experience, • Strategic Thinking: Ability to produce, implement, and enhance business and technology strategic concepts, roadmaps, principles, and effective plans, • Business Acumen: Knowledge and understanding of corporate policy, business strategy, and ability to think systemically and creatively in meeting business and IT goals, • Process Knowledge: Broad knowledge of business processes including disaster recovery, business continuity, and risk management, • Communication Skills: Excellent verbal, written, and high-impact presentation skills at all levels of the organization, • Must be local to the Tri-State area and available for W2 employmentPreferred Skills & Experience, • Graduate degree (Master's preferred), • Experience in design, development, and implementation of new technology and/or maintenance of large-scale systems across multiple hardware and software platforms, • Deep mastery of utility business operations and industry knowledge, • Understanding of data and information service-oriented architectures, • Experience working with governance committees and architectural review processesWork Schedule & Details, • Monday through Friday, 7.5-hour work day with 0.5-hour unpaid lunch, • Hybrid schedule with minimum 3 days on-site (remote work privileges may be adjusted based on business needs), • Paid for time worked only; no paid holidays, vacation, or sick days during contract period, • Immediate start date availableTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.

Job Description We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as the best place to work in Westchester. Position Summary The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance. Essential Functions and Responsibilities Includes the Following · Prior experience supporting clinical systems in hospitals or physician practices/clinics. · Possesses the necessary leadership and communication skills for a customer-driven service organization. · Demonstrates excellent oral and written communication skills. Can interact successfully with all levels of staff within the organization, physicians, vendors, and technicians. · Maintains confidentiality of patient records or other confidential information. · Demonstrates accountability and professional attitude regarding personal schedule and work commitments. · Foster’s positive interpersonal relationships and professional image by adhering to the behavioral standards with internal and external contacts. · Adheres to Human Resources Policies and Procedures. Application Support & Optimization · Provide expert-level support for healthcare clinical and business applications. · Diagnose and resolve complex application and integration issues; serve as an escalation point for Tier 1–2 analysts. · Lead efforts to optimize system functionality, improve performance, and enhance user satisfaction. · Ensure up-time, data integrity, and compliance with internal and external standards (HIPAA, Joint Commission, CMS). Implementation & Configuration · Lead the design, configuration, testing, and deployment of new applications, upgrades, and system enhancements. · Collaborate with stakeholders to analyze requirements and translate clinical/business needs into technical specifications. · Oversee system build activities and manages vendor relationships for application support and enhancements. Project Leadership · Manage or co-lead large-scale IT and clinical system projects through all lifecycle phases. · Develop and maintain project plans, timelines, and risk assessments. · Coordinate cross-functional teams, ensuring alignment between IT and clinical operations. Workflow Analysis & Training · Conduct advanced workflow analysis and recommend process improvements to increase efficiency and quality of care. · Develop and maintain a comprehensive system of documentation, policies, and procedures. · Mentor and train application analysts, superusers, and other stakeholders on system functionality and best practices. · Minimum 5–7 years of experience supporting healthcare information systems. · Advanced knowledge of several major healthcare applications is required. · Proven experience leading IT or application projects in a healthcare setting. · Experience mentoring junior staff or managing small teams preferred. · Demonstrated experience successfully supporting administrative, financial or clinical department managers and operating personnel with the ability to work well with a variety of personalities. · Understands and adheres to the Hospital Performance Standards, Policies and Behaviors. · Develops the project work plan, work breakdown structure, and schedule using a designated project management tool for project team usage. Project Plans include sufficient task level detail to capture known dependencies and major milestones. Management of all projects assigned to oversee. · Utilize effective project and time management skills to manage multiple projects simultaneously. · Ensure all projects are consistent with overall customer objectives and strategic plans. · Manage the day-to-day activities of cross-functional project teams and ensure adherence to the project plan. · Deploy best practices approach defined by Project Delivery Services team. · Work to control change, adjust the budget, timeline, and project scope to accommodate approved changes. · Produces timely, detailed summaries and high-level reports · Provide project schedule, actual vs. budget, and earned value information in project progress reports. · Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project's success. · Confirm the alignment of customer expectations and project goals. · Ensure proper quality assurance and user acceptance of solutions prior to implementation. · Review and finalize deliverables and monitor quality control. · Develop customer Return on Investment metrics for project, based on customer objectives. · Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. · Coordinate with Client Executives and Product Directors to align all projects with customer's strategic objectives · Collaborate with Resource Allocation Manager to ensure associates with required skills are available to support the implementation of new system solutions. Management of all resources assigned to projects. · Motivate, guide and lead implementation staff to achieve organizational goals and satisfy customers. · Proactively identify project and staff related issues. · Participate in performance appraisals and contribute to project team associate's performance appraisals. · Performs all other related duties as assigned. Education & Experience Requirements · Demonstrated experience managing IT projects in an enterprise environment · Experience working with tool to create and manage project plans using MS project Implementation management · Experience managing project budgets · Background in hospital/medical claims processes and knowledge of claims workflow is a requirement Core Competencies · Demonstrates ability to establish two-way communication by clearly defining expectations, communicating utilizing a variety of methods · Actively take note to ideas and concerns and respond in an appropriate manner. · Demonstrates ability to retain composure under stress For more information or to apply send resume to or call 914-940-

Job Description **This is a hybrid role that will require regular presence on-site at the client location around White Plains, NY The Delivery Manager (DM) for Scientific Services is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities • Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met, • Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs, • Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically, • Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective, • Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo, • Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements, • Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced, • CSAT assessment and management by implementing focused improvement plans, • Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits, • People Management – Provide performance feedback on Zifo resources to the line managers, • Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements, • Bring in though leadership to the customer engagements by offering proactive insights into industrial trends, • Manage, motivate, and mentor cross-functional and enterprise project teams across the globe, • Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies, • Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority, • Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causesRequired Skills, • Demonstrated ability to build and develop relationships at all levels of a client / stakeholder, • Experience managing large scale ($10,000,000 +) programs and projects, preferably in a global setting, • R&D Informatics Skills, • Prior experience in Pharmaceutical or Biotech Research and Development industry, • Understanding of Drug Discovery & Development processes, • An Independent, Self-Motivated & Results driven mentality, • Willingness & ability to acquire quickly new Technical Skills & Business Principles, • Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders, • Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project, • Analytical mindset and ability to thrive in ambiguities, • Outstanding communication skills both written and verbal, • Experience is making impactful presentations to D+ and C-Suite audiences, • Program Management skills, • Managing a portfolio of projects, • Coordinating strategic road mapping, • Resource & Effort Planning, • Project Planning & Scheduling, • Scope & Time Management, • Vendor Management, • Risk Assessment, • Cost/Benefit AnalysisQualifications:, • Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory, • Minimum 10 years of experience as a Business Technology Consultant/Project Manager, • Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry, • Active PMP / PgMP/Prince2 Certification, • Experienced in managing large customer engagements ($10M+ revenue / 100+ member global team) that have multiple services being offered by the provider organization, • Expert in Project Management, SDLC types, people management, • Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies, • Consultative capabilities to convert business problems to opportunities, • Flexible in handling tactical issues as well as possess ability to think strategically, • Expert in crisis/problem management and willingness to get hands on to expedite problem resolution, • Function as a coach to the teams to improve collaboration and outcomes, • Possessing innovative mindset and have an eye for continuous improvement, • Experienced in managing large & concurrent projects/programs A successful Zifo-ite is • Independent, Self-Motivated & Results driven, • Willing & able to quickly acquire new Technical Skills & Business Principles, • A critical thinker who possesses logical reasoning, • Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description **This is a hybrid role that will require regular presence on-site at the client location around White Plains, NY The Service Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities • Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met, • Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs, • Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically, • Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective, • Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo, • Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements, • Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced, • CSAT assessment and management by implementing focused improvement plans, • Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits, • People Management – Provide performance feedback on Zifo resources to the line managers, • Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements, • Bring in though leadership to the customer engagements by offering proactive insights into industrial trends, • Manage, motivate, and mentor cross-functional and enterprise project teams across the globe, • Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies, • Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority, • Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causesRequired Skills, • Demonstrated ability to build and develop relationships at all levels of a client / stakeholder, • Experience managing large scale ($5,000,000 +) programs and projects, preferably in a global setting, • R&D Informatics Skills, • Prior experience in Pharmaceutical or Biotech Research and Development industry, • Understanding of Drug Discovery & Development processes, • An Independent, Self-Motivated & Results driven mentality, • Willingness & ability to acquire quickly new Technical Skills & Business Principles, • Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders, • Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project, • Analytical mindset and ability to thrive in ambiguities, • Outstanding communication skills both written and verbal, • Experience is making impactful presentations to D+ and C-Suite audiences, • Program Management skills, • Managing a portfolio of projects, • Coordinating strategic road mapping, • Resource & Effort Planning, • Project Planning & Scheduling, • Scope & Time Management, • Vendor Management, • Risk Assessment, • Cost/Benefit AnalysisQualifications:, • Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory, • Minimum 10 years of experience as a Business Technology Consultant/Project Manager, • Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry, • Active PMP / PgMP/Prince2 Certification, • Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization, • Expert in Project Management, SDLC types, people management, • Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies, • Consultative capabilities to convert business problems to opportunities, • Flexible in handling tactical issues as well as possess ability to think strategically, • Expert in crisis/problem management and willingness to get hands on to expedite problem resolution, • Function as a coach to the teams to improve collaboration and outcomes, • Possessing innovative mindset and have an eye for continuous improvement, • Experienced in managing large & concurrent projects/programs A successful Zifo-ite is • Independent, Self-Motivated & Results driven, • Willing & able to quickly acquire new Technical Skills & Business Principles, • A critical thinker who possesses logical reasoning, • Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 certified Great Place to Work®. THE JOB At VEG, we find a way to say YES—so you can lead with purpose, drive change, and make a lasting impact. As Senior People Partner, you'll be the key strategic partner at our headquarters in White Plains, working closely with leadership and VQ teams to enhance employee engagement, well-being, and retention across VEG. You'll take a hands-on approach, listening to our VEGgies to understand their experiences, provide meaningful support, and implement initiatives that foster a thriving, motivated workforce. If you're ready to champion a culture that empowers people and make a real difference, we want you on our team. WHAT YOU'LL DO • Employee Relations and Coaching: Manage employee concerns and performance issues, fostering a positive, fair, and consistent approach that reflects VEG's culture. Provide coaching and guidance to leaders on People processes and organizational development., • Strategic Partnership: Collaborate with leaders to align people initiatives with VEG's business goals, providing proactive solutions to improve operational efficiency and employee satisfaction., • Training, Development and Culture: Partner with Leadership teams to support employee growth initiatives while promoting VEG's core values—Openness, Togetherness, Heroic Helping, and Meaningful Moments—across the organization., • Onboarding and Compliance: Ensure seamless onboarding for new hires while ensuring all People practices comply with federal, state, and local laws, including safety and benefits regulations., • Cross-Functional Collaboration: Partner with both VQ and field teams to address performance concerns and develop holistic solutions, driving operational efficiency and improving employee satisfaction. WHAT YOU NEED • Bachelor's degree in HR, Organizational Development, or related field preferred., • 7+ years in People experience, including 2+ years at the Manager level or above, with a Generalist focus., • Proven success in driving People initiatives to improve employee experience and support company culture., • Strong HR acumen with analytical, decision-making, and problem-solving skills., • Experience in employee relations, conflict management, and facilitating difficult conversations., • Solid understanding of HR practices (benefits, compensation, performance management, employee relations, etc.)., • Strong interpersonal skills with the ability to build relationships and influence leaders., • Excellent communication, presentation, and project management skills., • PHR or SHRM-CP certification preferred. Some travel may be required. HOW WE INVEST IN YOU • Competitive Compensation Including ($120,000 - $160,000) + benefits., • Comprehensive health and wellness benefits, and access to free therapy or counseling, • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families, • Unlimited PTO to use for vacation or sick days - however you need it!, • Generous referral rewards, so our awesome people can bring in more awesome people., • And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!, • Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most"—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We're committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world's veterinary emergency company, together.

About the Team: Our D&T Business Solution Team's mission is to leverage technology to solve business challenges and drive organizational success. We deliver forward-thinking, scalable solutions that empower our partners to achieve their strategic goals. Through close collaboration, innovation, and continuous optimization, we enable our business partners to maximize the value of our technology ecosystem. About the Role: The Senior Manager, Business Solutions – Marketing Technology is a dynamic and adaptable leader within the D&T team, responsible for overseeing the development and implementation of Marketing Technology solutions that align with strategic business initiatives. This role requires a deep understanding of marketing processes and applications, and the ability to apply technical expertise to solve complex problems. The Senior Manager, Business Solutions – Marketing Technology will be leading the implementation of large-scale MarTech solutions, managing project timelines, budgets, vendors, and resources, and evaluating emerging technologies to enhance business processes. The ideal candidate will have a strong track record of delivering successful projects and driving change within a dynamic business environment. TLDR: This role delivers outstanding experiences through digital solutions, project management excellence and strong business partnerships. Key Responsibilities: Strategic Partnership & Leadership • Serve as the primary technology partner to the Marketing organization, translating business strategies into scalable MarTech solutions., • Align local and global stakeholders on technology priorities and roadmaps., • Build visibility and trust through proactive communication and transparent governance., • Partner with business leaders to drive adoption, enablement, and change management. Solution Ownership & Delivery • Lead the planning, design, and implementation of mid-to-large-scale marketing technology initiatives., • Oversee platform development, integrations, and lifecycle management across CDP, CRM, CMS, DAM, and personalization tools., • Manage project scope, budget, and timelines while mitigating risks and removing blockers., • Ensure solutions deliver measurable impact on marketing performance, consumer engagement, and operational efficiency. Technology Enablement & Optimization • Evaluate emerging technologies and recommend solutions that enhance marketing capabilities and data maturity., • Drive continuous improvement of existing systems, ensuring interoperability, compliance, and scalability., • Collaborate with Global D&T to align on global platform strategies, security, and data governance. Vendor & Stakeholder Management • Manage key vendor relationships and contracts, ensuring delivery excellence and ROI., • Partner with IT delivery teams, external consultants, and system integrators to execute initiatives effectively., • Communicate platform performance and roadmap progress to senior stakeholders and leadership. Team & Capability Development • Coach and mentor junior team members or project leads, fostering technical curiosity and business acumen., • Champion best practices in agile delivery, project governance, and data-driven decision-making., • Foster a culture of innovation, collaboration, and continuous learning across the D&T–Marketing interface. Basic Qualifications/Requirements: • Bachelor’s degree in business administration, Marketing, or a related field., • 7-10 years of experience in marketing technology, digital transformations, or related roles., • Demonstrated success leading complex, multi-stakeholder projects with measurable business impact., • Strong understanding of marketing processes, consumer data management, and technology integration., • Hands-on familiarity with tools such as Salesforce, CDPs, CMS, DAM, and personalization platforms., • Proven ability to manage vendors, budgets, and cross-functional teams., • Strong communication and influence skills; able to translate technical concepts into business outcomes. Preferred Qualifications: • MBA or Master’s degree preferred., • PMP, Agile, or Product Owner certification., • Experience in working in global or matrixed organizations., • Familiarity with data privacy, consent management, and marketing analytics. Soft Skills: • Strategic Thinker: Connects technology strategy to business growth objectives., • Influential Partner: Builds alignment across technical and non-technical stakeholders., • Change Agent: Drives adoption and champions innovation., • Customer-Centric: Keeps consumer and marketer experience at the core of every solution., • Analytical: Uses data to drive decisions, improvements, and accountability. Compensation & Benefits: • Base Salary Range: $140,000 - $160,000 + Annual Bonus, • Benefits - Medical/Dental/Vision + Matching 401k Plan, • Vacation – 20 Days Paid Vacation & Unlimited Wellness Days, • $200 Monthly Beverage Allowance HEINEKEN Behaviors • Connect, • Shape, • Develop, • Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

A company is looking for a Senior IT Project Manager, IT Generalist.Key Responsibilities Lead cross-functional IT projects and programs across infrastructure, enterprise applications, and operations Develop and maintain PMO-standard project documentation and prepare PMO packets for leadership Co