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Job DescriptionService Writer Location: Farmingdale, NY 11735 Schedule: MondayFriday, 7:30 AM 4:00 PM Salary: $60,000 $75,000 annually, based on experience Outstanding Benefits • Competitive $60K$75K salary, • Health insurance after 60 days, • Hands-on training + manufacturer programs (Elgin, Vactor, etc.), • ~12 paid holidays, • 401(k) after 1 year with safe harbor match (100% on first 3%, 50% on next 2%), • Profit sharing eligibility after 1 year, • 2 weeks vacation + 5 sick daysYour Key Role Be the vital bridge between our loyal customers and expert technicians in this dynamic, customer-facing position. You'll:, • Serve as the primary liaison, building strong relationships from drop-off to pickup, • Create clear, detailed service estimates based on the General Foreman's assessment and explain recommendations confidently, • Keep customers informed with proactive follow-ups and status updates, • Oversee the full repair process: accurate work orders, parts/labor billing, documentation from technician sheets, and seamless completionWhat We Need, • Experience as a Service Writer, Advisor, or similar in heavy equipment, truck repair, or dealership settings, • Professional attitude with outstanding communication and customer service skills, • Detail-oriented, deadline-driven, and energized by fast-paced environments, • Solid typing/writing abilities for estimates and records, • Shop equipment knowledge (required); electrical/hydraulic systems or QuickBooks a big plusIf you're organized, people-oriented, and excited to support a respected family team delivering essential services, apply today! Make a real impact in the equipment industry with us.

Job DescriptionDescription: About GenServe: GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions. Position Summary: The Service Writer is responsible for managing the end-to-end quoting process, from receiving initial requests to monitoring quote backlog and job profitability. This role requires daily interaction with technicians and customers to gather necessary information, research parts and labor costs, apply appropriate pricing, and ensure timely follow-up. The Service Writer enters and tracks quotes using QuoteWerks, Salesforce, and GoldMine, and ensures accuracy and consistency across platforms. Key responsibilities include maintaining a turnaround time of 1–2 days, monitoring pending quotes to ensure timely resubmission, coordinating with the Parts Coordinator upon quote acceptance, and reviewing job profitability to improve future estimations. This position plays a critical role in ensuring efficient quote processing and customer satisfaction. Key Responsibilities: • Receive quote requests from technicians or customers and follow up as needed to obtain all required information., • Accurately enter quotes into QuoteWerks and/or Salesforce, ensuring customer data is maintained and up to date in GoldMine/Salesforce., • Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt., • Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed., • Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing., • Send completed quotes to customers and conduct follow-up within 2–3 business days using QuoteWerks/Salesforce alerts., • Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering., • Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days., • Re-submit and follow up on quotes that remain pending beyond 90 days., • Competitive salary based on experience, • Yean End Incentive Bonus, • 401(k) with company match, • Medical, dental, and vision insurance, • Paid time off and holidays Standard business hours, Monday through Friday. Join Us: If you're a proactive project coordinator who thrives in a fast-paced environment and enjoys solving complex customer challenges, GenServe offers a dynamic career path with a growing company dedicated to service excellence and operational integrity.

Job Description Job Title: Service Writer Location: Farmingdale Job Type: Full- time Salary Range: $25 to $30 depending on experience About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: • Medical coverage (PPO + HSA options), • Dental, Vision, and Life insurance provided at no cost, • 401K with competitive employer contributions, • 80 hours of annual vacation, increasing with years of service, • Uniforms provided annually, • Annual boot voucher of $125.00, • One full paid day off annually for community volunteer work, • Birthday meal provided by Sonsray, • Privately owned and operated, with decisions made based on core values rather than corporate directives, • Annual Holiday Party, including covered airfare and hotel for employees and a guest, • Emphasis on company growth and employee development, • Verify warranty and service contract coverage, explaining provisions and exclusions to customers., • Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles., • Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database., • Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals., • Maintain comprehensive unit records of identified problems and planned corrective actions., • Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation., • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving, • Refrigerated Transportation or Heavy Diesel dealership experience is highly desired, • Basic mechanical knowledge is a plus, • Bilingual in Spanish is a plus, • Able to accomplish monthly service goals and deadlines

Job Description Service Writer Location: Farmingdale, NY 11735 Schedule: Monday–Friday, 7:30 AM – 4:00 PM Salary: $60,000 – $75,000 annually, based on experience Outstanding Benefits • Competitive $60K–$75K salary, • Health insurance after 60 days, • Hands-on training + manufacturer programs (Elgin, Vactor, etc.), • ~12 paid holidays, • 401(k) after 1 year with safe harbor match (100% on first 3%, 50% on next 2%), • Profit sharing eligibility after 1 year, • Serve as the primary liaison, building strong relationships from drop-off to pickup, • Create clear, detailed service estimates based on the General Foreman's assessment and explain recommendations confidently, • Keep customers informed with proactive follow-ups and status updates, • Experience as a Service Writer, Advisor, or similar in heavy equipment, truck repair, or dealership settings, • Professional attitude with outstanding communication and customer service skills, • Detail-oriented, deadline-driven, and energized by fast-paced environments, • Solid typing/writing abilities for estimates and records

Job DescriptionDescription: About GenServe: GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions. Job Summary GenServe is seeking a highly skilled and experienced Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech's are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs. Key Responsibilities • Perform advanced diagnostics and repairs on commercial and industrial generator and associated systems., • Troubleshoot and service complex electrical issues, engine performance problems, and control system faults., • Conduct full system testing including load bank testing, frequency/voltage checks, and ATS operation validation., • Interpret and apply wiring diagrams, schematics, and technical manuals., • Lead or support large-scale emergency service response efforts., • Maintain complete and accurate service records, parts usage, and technical reports., • Provide support and guidance to Gen Tech 1 and 2’s., • Coordinate with project managers, clients, and vendors to ensure successful completion of work., • Promote and enforce GenServe’s safety practices and protocols at all job sites., • Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site., • Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation., • High school diploma or GED required; trade school or technical certification strongly preferred., • Minimum of 5 years’ direct experience in generator service and repair or related field, • Strong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.)., • Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred., • Proficiency with diagnostic tools, multimeters, software interfaces, and load banks., • Valid driver’s license with a clean driving record., • Strong knowledge of NFPA 110, NFPA 70E and OSHA standards., • Physically able to lift 50+ lbs and work in field/outdoor conditions., • Must perform all duties and responsibilities of a Gen Tech 2., • Expert-level troubleshooting and repair skills for mechanical and electrical systems., • Strong leadership and mentoring abilities., • Excellent communication and customer service skills., • Ability to work independently and manage multiple service calls or projects., • High level of safety awareness and attention to detail., • Strong organizational and documentation skills., • EGSA Certification (Apprentice). Gen Tech's at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers. Why GenServe? • Industry leader in emergency power system service and support, • Competitive compensation and benefits, • Consistent year-round work, • Paid OEM and technical training programs, • Supportive leadership and long-term career growth opportunities, • Supportive, team-oriented work culture, • Technician Appreciation Days

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