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The Opportunity: Puig is seeking a strategic and business-oriented Technology Director, North America to lead the region's technology strategy and serve as a key partner to business leadership. This individual will translate business priorities into scalable technology solutions while strengthening alignment between North America and Global IT. The role is responsible for driving digital transformation, enhancing operational effectiveness, and enabling exceptional employee and customer experiences across the organization. This is a highly visible leadership opportunity with significant influence across North America. The Technology Director will drive technology innovation, data-driven decision-making, and business transformation across commercial, retail, E-commerce, supply chain, finance, HR, and corporate functions, while helping position Puig for continued growth across the Americas. What You'll Get to Do: Technology Strategy & Business Leadership • Develop and execute the North America technology roadmap and multi-year strategy aligned with business growth, consumer engagement, and operational objectives, • Serve as a trusted advisor to senior leadership, influencing business priorities, investment decisions, and transformation initiatives, • Align technology investments, governance, budgets, and resource plans to maximize business value and ROI, • Foster strong partnerships across North America and Global IT while driving enterprise-wide technology adoption and innovation Digital Transformation, Data & Customer Experience • Lead North America digital transformation initiatives that enhance customer, employee, and business experiences in coordination with Global IT, • Advance data, analytics, AI, automation, CRM, clienteling, and E-commerce capabilities across the region, including oversight of North America AI initiatives in coordination with the Global Delivery team, • Partner with retail, commercial, marketing, finance, HR, E-commerce, and operations teams to identify opportunities for innovation and process improvement, with a strong understanding of retail and distribution challenges, including supply chain and demand planning, • Leverage Puig’s global Google Cloud Platform data environment and connected data from POS, E-commerce, SAP, CRM, clienteling, HR, and external sources to improve visibility, decision-making, customer engagement, and business performance Technology Operations, Portfolio & Risk Management • Oversee the regional technology portfolio and enterprise application landscape, including SAP ECC6 and the ongoing S/4HANA transformation, SAP IBP, SAP BW, SAP SuccessFactors, CRM and clienteling platforms, analytics tools, and digital commerce solutions, • Prioritize projects and resources based on business value, risk, cost, and organizational impact, • Drive service delivery excellence across onboarding, offboarding, access management, end-user support, and operational processes, • Partner with Global IT and Information Security to strengthen cybersecurity, data privacy, compliance, governance, business continuity, and risk management practices People Leadership & Organizational Growth • Build, lead, and develop a high-performing technology organization capable of supporting future regional growth, • Manage strategic technology vendors, consulting partners, and external service providers to maximize value and innovation, • Lead change management, communication, training, and stakeholder engagement initiatives to accelerate adoption and business outcomes, • Foster a culture of accountability, collaboration, innovation, continuous learning, and succession planning across the Americas We'd Love to Meet You If You Have • 10+ years of progressive technology leadership experience, including technology strategy, roadmaps, digital transformation, and enterprise-wide initiatives, • Experience leading regional technology organizations, managing application portfolios, business systems, and complex cross-functional programs, • Strong executive presence with a demonstrated ability to influence senior leadership, drive strategic decisions, and build trusted business partnerships, • Experience developing technology investment strategies, managing budgets, and overseeing financial planning, • Success operating within matrixed global organizations and collaborating across regions and functional teams, • Experience within luxury beauty, luxury retail, consumer products, omnichannel, or direct-to-consumer environments, • Expertise in project, program, and portfolio management, with a focus on delivering measurable business value, • Experience leading data, analytics, AI, and automation initiatives that improve customer experience, business performance, and operational effectiveness; familiarity with enterprise AI tools such as Microsoft Copilot Pro and Google Gemini is valuable, • Knowledge of enterprise technologies and integration environments, including SAP ERP and applications, SAP Datasphere, SAP Cloud Integration, Google Cloud Platform, CRM and clienteling, digital commerce, analytics and reporting, cybersecurity, governance, and risk management, • Experience with centralized, hub-and-spoke data platforms and data governance practices, including data quality dashboards and KPIs, • Familiarity with customer and commerce ecosystems such as Bloomreach, Emarsys, BayRetail, SAP Commerce Cloud, Magento, and Shopify, as well as reporting tools such as Power BI, SAP Analytics Cloud, and Looker, • Proven success building, developing, and scaling high-performing technology teams, • Strong commercial acumen and understanding of retail and distribution challenges, with the ability to align technology solutions to business objectives, • Spanish and/or French language skills are a plus Compensation: As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $180,000.00 - $200,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team. EEOC: Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Diversity, Equity, and Inclusion Commitment: At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. About Puig: Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation. Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries. At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.

As Global Ecommerce Manager, you will own execution across our DTC (Shopify), Amazon Seller Central, and TikTok Shop channels in the US and UK. The ideal candidate is a commercially minded and highly organised ecommerce professional with a passion for digital retail, customer experience and emerging

Job Title: E-commerce Assistant We are looking for a motivated and detail oriented E-commerce Assistant to join our team full time in New York City. This is an in person role supporting three swimwear brands across e-commerce, social media, customer service, and Shopify product setup. This position is a great opportunity for someone who enjoys fashion, thrives in a fast paced environment, and is excited to be hands on with both creative and operational work. What You’ll Do • Manage social media posting across TikTok, Facebook, and Instagram for three brand websites, • Assist with basic content creation using an iPhone, • Support daily customer service emails for approximately 1 to 2 hours per day, • Help merchandise the websites by sorting products and applying tags, • Assist with creating products in Shopify, including writing product descriptions and uploading images, • Work closely with the team on day to day e-commerce needs and help keep projects organized and moving forward What We’re Looking For • 1 to 2 years of experience in e-commerce, fashion, swimwear, or a related field, • Experience with Shopify strongly preferred, • Comfortable using Canva, Google Sheets, and Excel, • Strong writing skills and a good eye for product presentation, • Able to multitask and stay organized in a fast moving environment, • Motivated, detail oriented, and a team player, • Fashion or swimwear experience is a plus Role Details • Full time, • In person in New York City, • 40 hours per week, • Salary Range- $21.65-$24.04 p/h based on experience Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship) Why Join Us You will be part of a growing team working across multiple swimwear brands, with the opportunity to gain hands on experience in social media, e-commerce, merchandising, and customer experience. If you are organized, creative, and excited to grow with a fashion brand, we would love to hear from you.

Customer Success Manager - Ecommerce Compensation: Up to $115K base | $145K OTE Location: NYC - 4 days onsite About the Role Our client, an ecommerce technology company, is hiring a Senior Customer Success Manager with a strong ecommerce background to retain and grow relationships with brands generating $25M–$100M in annual Gross Merchandise Value (GMV), particularly across fashion, apparel, and jewelry. You’ll combine strategic account ownership with hands-on technical support, building senior-level relationships, managing renewals, and identifying expansion opportunities. Experience working directly for an ecommerce or DTC brand is highly valued. What You’ll Bring • 5+ years in Customer Success or a comparable client-facing role, with strong ecommerce experience., • A background supporting or working within ecommerce brands, ideally in fashion, apparel, or jewelry., • Familiarity with Shopify, Salesforce Commerce Cloud, or similar ecommerce platforms., • Hands-on technical support experience and confidence troubleshooting issues across ecommerce technology stacks., • Experience managing complex SaaS or fintech accounts with $100K+ annual contract values., • A track record of retaining and growing accounts, owning renewals, and navigating challenging conversations with executives and VPs. What You’ll Be Doing • Own account health, retention, and growth across a portfolio of established ecommerce brands., • Build senior-level relationships and lead business reviews focused on results, risks, and growth opportunities., • Serve as the first line of support, troubleshooting technical issues and coordinating with Product and Engineering., • Proactively address churn risks and manage customer escalations., • Lead renewals from planning and negotiation through signature, while identifying expansion opportunities., • Share actionable customer feedback with Product and Engineering., • Partner with onboarding to support customer success and maintain accurate account records in Salesforce.

We are partnering with a fast-growing contemporary luxury fashion brand seeking a Full-Time Key Holder to join its retail team. Known for blending streetwear influences with elevated design and premium craftsmanship, the brand offers a modern, culture-driven approach to luxury fashion. As a key leader on the sales floor, the Key Holder will be responsible for delivering an exceptional client experience, driving sales performance, supporting daily store operations, and leading by example. The ideal candidate brings 3–5 years of luxury, contemporary, premium, or fashion-focused retail experience, strong clienteling skills, and previous leadership or keyholder experience. Key Responsibilities Sales Leadership & Client Experience • Achieve and exceed individual sales goals and KPIs, including Sales Volume, Units Per Transaction (UPT), Average Transaction Value (ATV), Client Acquisition, and Client Retention., • Deliver an elevated, personalized client experience through styling, product expertise, and relationship building., • Support and motivate the sales team in achieving daily, weekly, monthly, and annual sales objectives., • Coach associates on selling techniques, clienteling strategies, and service standards., • Build and maintain a strong local and international client book, developing long-term relationships that generate repeat business., • Utilize phone, text, email, and social outreach to maintain client relationships and create new sales opportunities., • Serve as a brand ambassador and represent the culture and standards of a contemporary luxury fashion environment. Leadership & Team Development • Act as a positive role model and floor leader, helping create a collaborative, high-performance team environment., • Assist management with onboarding, training, and developing team members., • Provide real-time coaching and feedback to support individual and store performance., • Support management in executing sales initiatives, business strategies, and client development programs., • Partner with store leadership to maintain operational excellence and consistent execution of company standards. Operations & Store Standards • Execute store opening and closing procedures., • Assist with floor coverage, scheduling priorities, and daily business needs as directed by management., • Maintain an elevated sales floor environment consistent with luxury retail standards., • Support visual merchandising, floor moves, replenishment, and other merchandising initiatives., • Assist with shipment processing, stock organization, inventory management, and cycle counts., • Ensure compliance with operational procedures, cash-handling standards, and loss-prevention policies., • Support packaging, gift wrapping, and client fulfillment requests with strong attention to detail. Qualifications • 3–5 years of experience in luxury, contemporary, premium, or fashion-focused retail sales., • Previous supervisory, keyholder, or leadership experience strongly preferred., • Proven success achieving and exceeding individual and store sales goals., • Strong clienteling skills with the ability to build and maintain a high-value client base., • Experience coaching, motivating, or developing retail team members., • Shopify POS experience preferred., • Experience with CRM and clienteling tools., • Excellent communication, organization, and follow-through., • Strong interest in fashion, luxury, culture, and emerging trends., • Ability to prioritize and adapt within a fast-paced retail environment., • Flexible availability, including evenings, weekends, and holidays., • Ability to stand for extended periods and lift up to 30 pounds when needed.

About Mile Marker: We are a modern omnichannel agency uniquely connecting data, creative and media to accelerate results for growth marketers. Mile Marker is an agency where content fuels performance, media drives outcomes, and data underpins an engine that eliminates the gaps that slow down enterprise growth marketers. This unified growth engine feeds a learning system within Relay, our open-powered marketing stack, ensuring every impression, message and experience is built for a business outcome. Mile Marker’s client roster includes FreshPet, DoorDash, Spectrum, Webster Bank, TrueGreen, HelloFresh and Harry’s, among others. We are a team of strategists, media experts, creatives, innovators and analysts. Over 100 Milers (our humans) strong with hybrid-offices in New York City and San Francisco. For more information, go to www.milemarkeragency.com. About the role Supervisor, Paid Search & Social (Biddable) is responsible for developing, executing, and optimizing paid advertising campaigns across various digital platforms like Google Ads, Facebook Ads, and other bidding-based networks (retail media networks such as Walmart Connect and Instacart), focusing on strategic planning, budget allocation, keyword research, ad creative optimization, and performance analysis to achieve client marketing goals, essentially managing all aspects of "biddable media" through Self-Serve platforms. Key Responsibilities Campaign Strategy • Lead the strategy, execution, and optimization of paid search and paid social campaigns for multiple clients across various industries., • Collaborate with internal teams (creative, content, strategy) to ensure alignment of Campaign strategy, campaign goals, messaging, and performance. Campaign Implementation • Provide hands-on campaign execution, management and oversight on platforms like Google Ads, Meta Ads Manager, TikTok and similar platforms., • Contribute to campaign forecasting, media planning, and budget management across channels., • Setting up campaign structure, budgets, bidding strategies across platforms, • Identifying, proposing, and executing testing opportunities across platforms, • Stay up to date with platform changes, trends, and emerging tools, bringing forward innovative strategies and testing new ad products. Performance Optimization and Reporting • Experience in monitoring front end as well as key performance metrics such as Conversions, Cost per Acquisition (CAC), Return on Ad Spend (ROAS), • Strong focus on performance and optimization, reviewing accounts with the team regularly to ensure budget pacing and performance is on par., • Analyze performance data to extract actionable insights and optimization opportunities. Communication and Managerial Capabilities • Ability to develop performance decks and clearly communicate performance trends and opportunities to internal and external clients on weekly/bi-weekly or monthly cadence., • Mentor and manage a small team of Media planners or Managers providing strategic direction, support, and feedback., • Ensure high standards of execution and performance across all client accounts under your supervision. Required Qualifications: • Minimum of 4 years of experience managing paid search and paid social campaigns with strong platform-level knowledge., • Strong experience managing Direct to consumer or conversion-based media campaigns while having a good understanding of awareness-based campaign strategies., • Proven ability to lead, mentor, or manage junior team members., • Exceptional analytical skills — you instinctively dig into campaign data to understand what’s working and why., • Advanced experience with Google Ads, Meta Ads Manager, and Google Analytics., • Effective communication and client-facing skills with experience presenting results and strategies., • Experience managing budgets and media planning across multiple accounts., • The ability to thrive in a fast-paced, agency environment and juggle multiple priorities. Preferred (Nice to Have): • Retail or eCommerce platform experience (e.g., Walmart connect, Amazon ads, Shopify, WooCommerce, Magento)., • Familiarity with tools like Google Tag Manager, Looker Studio, Supermetrics., • Google Ads and/or Meta certifications. The pay range for this role is: $75,000 - $90,000 per year (Hybrid)

Lead security awareness training and the security side of personnel lifecycle processes. Lead Rebuy's compliance programs, including SOC 2 Type 2 (Security, Availability, Confidentiality), GDPR, CCPA/CPRA, and Shopify partner security requirements, through audits and third-party assessments. Lead se

US-based Full Stack Website Developer. This is an ideal opportunity for a proactive developer with strong platform expertise, a polished portfolio, and excellent communication skills.

If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. Owner is a remot

As part of our marketing and e-commerce team, the Shopify Developer will play a key role in developing and maintaining our Shopify storefronts, landing pages, and other digital environments, supporting technical enhancements and optimized shopping experiences that deliver five-star customer experien

Hybrid (3 Days Onsite / 2 Days Remote).This role is responsible for the day-to-day management of the website, digital merchandising, product catalog, promotions, customer experience, and ecommerce operations.The ideal candidate is a Shopify expert who thrives in a fast-paced retail environment and u

Title: Sales Associate - Nickey Kehoe-Parlor Location: 49 E. 10th St, New York, NY 10003 Reports to: General Manager Employment Type: Full-Time FLSA Status: To be determined based on job duties and applicable New York law About Nickey Kehoe Nickey Kehoe is a Los Angeles–based design house with showrooms in Los Angeles and New York, known for its distinctive collection of furniture, objects, textiles, and art. Thoughtfully sourced and created, our collections reflect a deep appreciation for craftsmanship, quality, and enduring beauty. At Nickey Kehoe, we value genuine relationships, thoughtful service, curiosity, and the people and makers behind everything we do. Our showrooms are welcoming, creative spaces where design, art, and community come together. We’re drawn to people who share our appreciation for beautiful things, enjoy connecting with others, and take pride in creating a thoughtful, memorable experience for every customer. Position Summary Nickey Kehoe is seeking a personable, proactive, and detail-oriented Sales Associate to support our senior sales team and deliver an exceptional customer experience in a fast-paced, design-driven showroom. The ideal candidate has 2+ years of sales experience, strong organizational and data-entry skills, and a demonstrated ability to contribute to sales goals. Experience in furniture, textiles, wallpaper, rugs, or home furnishings is strongly preferred, along with a genuine passion for interior design, art, craftsmanship, and beauty. This hands-on role supports the sales process from customer inquiries and quotes through transactions, custom orders, and follow-up. We are looking for someone who is personable, customer-focused, proactive, creative, and solution-oriented, with strong follow-through and a commitment to maintaining a polished, welcoming showroom. Key ResponsibilitiesSales & Customer Experience • Support the senior sales team in achieving sales goals and delivering exceptional customer service., • Welcome and engage customers, designers, and trade professionals with warmth, professionalism, and product knowledge., • Develop customer relationships and actively prospect new business., • Assess customer needs and recommend products and complementary pieces., • Manage sales from initial inquiry through completion, including follow-up on leads, quotes, orders, and customer requests., • Work with designers and end users on custom furniture orders, ensuring accuracy and attention to detail., • Communicate custom order details clearly with the production team., • Share product knowledge, new arrivals, special opportunities, and upcoming events with customers., • Process sales, memos, exchanges, and transactions accurately and in accordance with company policies. Sales Support & Operations • Respond to customer inquiries by phone and email and create and manage customer requests., • Perform accurate data entry and maintain customer and sales records., • Prepare quotes, update spreadsheets, and assist with sales reporting and administrative projects., • Maintain visual merchandising standards and ensure the showroom is clean, organized, stocked, and welcoming., • Assist with product presentation, restocking, and other showroom needs., • Collaborate closely with the General Manager, senior sales team, and internal departments to keep business moving efficiently., • Support showroom events, workshops, book signings, and other special activations., • Take initiative, adapt to changing priorities, and contribute to a positive, team-oriented environment., • Perform other duties and special projects as assigned. Qualifications & Key Attributes • 2+ years of sales experience, with a proven ability to achieve or contribute to sales goals., • Experience in furniture, textiles, wallpaper, rugs, interior design, or related home furnishings strongly preferred., • Strong data-entry, administrative, organizational, and multitasking skills., • Experience with quotes, transactions, customer follow-up, and sales support., • Proficiency in Microsoft Excel and strong computer skills., • Shopify and Google Workspace experience is a plus., • Excellent verbal and written communication skills., • Warm, personable, and genuinely enjoys working with people., • Passion for interior design, art, craftsmanship, and beauty., • Resourceful, solution-oriented, and comfortable thinking outside the box., • Self-motivated, reliable, detail-oriented, and able to work independently and as part of a team., • Flexible and comfortable working in a fast-paced environment with multiple moving parts., • A college degree is a plus but not required., • Weekend and event availability required. Schedule This is a full-time, in-person position based at Nickey Kehoe’s New York showroom. Regular Schedule • Saturday: 9:30 a.m.–6:00 p.m., • Sunday: 11:00 a.m.–5:00 p.m., • Monday: 9:30 a.m.–6:00 p.m., • Tuesday: 9:00 a.m.–6:00 p.m., • Wednesday: 9:30 a.m.–6:00 p.m. The schedule is subject to change based on business needs, showroom events, and operational requirements. Additional flexibility may be required. Compensation & Benefits Salary: 65,000 - 70,000 annually, depending on experience and qualifications, plus eligibility for a team performance bonus. Nickey Kehoe offers: • Health, dental, and vision insurance, • Paid vacation, • Sick time in accordance with applicable law and company policy, • 401(k) with company matching, • Team performance bonus opportunities, • Product training and opportunities for professional development Working Conditions: Physical demands include extended periods of sitting, standing, and walking; bending and stooping; and lifting and carrying materials up to 50 lbs. for stocking and transporting furniture, appliances, and merchandise. Equal Opportunity Nickey Kehoe is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law. Candidates must be legally authorized to work in the United States.

Company Overview Inspired by the Mediterranean, Moroccanoil comes to life through our iconic turquoise packaging and signature fragrance, for an exotic experience that transports the senses. Our original Moroccanoil Treatment pioneered oil-infused haircare and sparked global interest in argan oil. At the heart of our brand is the stylist community that inspires us to create effective and easy-to-use products. Today, our mission remains unchanged: to pioneer beauty innovations while making a positive impact. We support animal welfare as a cruelty-free brand with our PETA Beauty without Bunnies certification and partnership with the Humane Society. Ocean conservation and sustainability are central to us, including our collaboration with Oceana. As our journey continues, we strive to make a meaningful difference in our communities and around the world. Tasks and Responsibilities • Support day-to-day execution of influencer campaigns and creator partnerships across organic, paid and retail initiatives, • Support creator sourcing, outreach and relationship management across Moroccanoil’s influencer community, • Create influencer briefs outlining product messaging, talking points, content requirements and deliverables, • Coordinate with cross-functional teams to manage influencer content reviews, edits and approvals, • Maintain campaign calendars and trackers to ensure deliverables, approvals and deadlines remain on schedule, • Support influencer gifting, product seeding and PR mailers, including creator lists, product orders, shipping, tracking and warehouse coordination, • Manage incoming influencer and collaboration inquiries and identify relevant opportunities for the brand, • Fulfill influencer and giveaway product orders through Shopify and SAP, • Support influencer events and activations, including creator outreach, guest lists, gifting and event logistics, • Track and report on influencer campaign performance, including content delivered, reach, engagement and EMV, • Maintain organized creator lists, campaign documentation and reporting across influencer platforms and internal systems, • Create and ship influencer PR product packages through FedEx and messenger, • Support Content Team by filming and editing for social channel needs Qualifications • 1–2+ years of influencer marketing experience, ideally within beauty or lifestyle, • Strong knowledge of the beauty creator landscape, social platforms and emerging trends, • Experience supporting influencer gifting, seeding, mailers and paid and/or organic creator campaigns, • Exceptional organization, attention to detail and ability to manage multiple projects and deadlines simultaneously, • Strong written and verbal communication skills, • Comfortable communicating directly with creators, talent managers and external partners, • Proactive, resourceful and able to work effectively in a fast-paced environment, • Proficiency in Microsoft Office; experience with influencer management/reporting platforms preferred, • Video editing experience preferred Final Cut Pro X or Adobe Premier Pro, • Hybrid: must be able to commute to the NYC office Equal Opportunity Statement This employer is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law. We are committed to fostering an inclusive workplace where all individuals feel respected, valued, and empowered.

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Customer Care Manager to lead the day-to-day execution of our Customer Care function, manage our external Customer Care team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Care within a jewelry company required, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

Store Manager Employment Type: Full-Time Salary: $80,000 annually We are seeking an experienced, customer-focused Store Manager to lead daily operations for a new retail location. This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can create an engaging in-store experience while driving sales performance. Store Hours • Sunday–Thursday: 11:00 AM–6:00 PM, • Friday–Saturday: 11:00 AM–7:00 PM Responsibilities • Lead day-to-day store operations and ensure a welcoming, efficient customer experience., • Develop strong customer relationships and build repeat business through personalized service and outreach., • Drive sales performance and support the team in meeting established sales goals., • Promote new arrivals, products, and store initiatives through direct customer outreach and social media support., • Recruit, train, schedule, and coach store staff; conduct regular one-on-one meetings with key team members., • Partner with operations leadership to oversee inventory accuracy, replenishment, stockroom organization, and daily restocking., • Identify inventory opportunities, including low-stock items and products frequently requested by customers., • Maintain high visual merchandising standards throughout the sales floor and stockroom., • Plan and execute in-store events that strengthen customer engagement and support sales., • Oversee point-of-sale and e-commerce operations, including Shopify-related processes. Qualifications • Previous retail management experience with responsibility for sales, team leadership, and store operations., • Strong communication, customer service, and relationship-building skills., • Experience with staff scheduling, hiring, coaching, and performance management., • Working knowledge of inventory management, merchandising, and stock control practices., • Experience using POS and e-commerce platforms; Shopify experience is strongly preferred., • Organized, proactive, and comfortable balancing operational priorities with a high-touch customer experience.

Paid Media Marketing Manager Location: New York, NY Work Arrangement: Hybrid Employment Type: Full-Time About the Role We are seeking an experienced Paid Media Marketing Manager to lead and optimize performance marketing campaigns across search, paid social, display, and programmatic channels. In this role, you will work closely with cross-functional strategists, clients, and global teams to develop and execute integrated digital marketing strategies. You will also manage and mentor a small team while remaining hands-on with campaign platforms and performance optimization. The ideal candidate has strong expertise in Google Ads, SEM, Google Shopping, YouTube, Meta Ads, and paid social, along with excellent client relationship and people management skills. Key Responsibilities • Manage and mentor 1–2 digital marketing buyers or strategists., • Lead the planning, execution, and optimization of SEM campaigns, including Google Search, Shopping, and YouTube Ads., • Manage and optimize paid social campaigns across Meta/Facebook, Instagram, TikTok, and other relevant platforms., • Oversee integrated campaigns across search, social, display, and programmatic channels., • Monitor campaign performance and proactively work within advertising platforms to identify opportunities for improvement., • Develop strong relationships with clients and ensure campaigns align with their business and performance goals., • Analyze campaign data and provide actionable insights to improve revenue, customer acquisition, efficiency, and ROI/ROAS., • Collaborate with internal and global teams to align media strategies and campaign execution., • Improve internal processes to increase team efficiency and campaign performance., • Stay current with the latest paid media trends, platforms, tools, and best practices. Required Qualifications • 3+ years of hands-on experience managing paid media campaigns through Google Ads and/or Search Ads 360., • Experience with Google Search, Google Shopping, and YouTube Ads., • Hands-on experience managing Meta/Facebook and Instagram Ads., • Experience with TikTok or other paid social platforms., • Strong understanding of SEM, paid social, display, and programmatic advertising., • Proven experience in campaign execution, optimization, strategy, and performance analysis., • Experience managing or supervising team members., • Strong client relationship management and communication skills., • Excellent analytical and strategic thinking abilities., • Strong attention to detail and ability to work in a performance-driven environment., • Experience with digital marketing tools such as Google Ads, Meta Ads Manager, and Google Analytics., • Agency experience is highly preferred., • Bachelor's degree in Marketing, Communications, or a related field. Preferred Experience Experience managing paid media campaigns for e-commerce platforms such as Shopify, WooCommerce, or similar platforms is highly desirable. Experience with campaigns focused on revenue generation and customer acquisition is also preferred. Interview & Assessment Process The interview process may include: • Cognitive Aptitude Test, • Typing Test, • Logic Assessment using Excel, • Client/Team Interviews Benefits • Competitive salary based on experience, education, and skills, • Unlimited vacation policy, • Monthly phone stipend, • Medical, dental, and vision insurance, • 401(k) with company matching, • Hybrid work opportunity, • Professional development program, • Dog-friendly office

We’re looking for a Business Systems Analyst to support Product & Technology initiatives for premium retail brands. This is a business-facing technology role working closely with Product, Engineering, UX, Merchandising, Marketing, Finance, and other stakeholders. You’ll help translate business needs into clear technical requirements and support technology enhancements across e-commerce and related business systems. What You’ll Do • Gather and document business and technical requirements, business rules, process flows, and use cases., • Work with Product and Engineering teams to define and refine user stories and Jira backlogs., • Support Agile development and the software development lifecycle., • Analyze business processes and identify opportunities for system and process improvements., • Troubleshoot day-to-day system issues and work with technical teams on enhancements., • Partner with Shopify and internal Engineering teams on new features and functionality., • Support Product Lifecycle Management (PLM) and planning systems., • Help translate reporting and data needs into technical requirements for tools such as Tableau or Looker., • Support project changes and help keep deliverables and timelines on track. What We’re Looking For • Bachelor’s degree in a technical field preferred., • 1–3 years of relevant Business Systems Analyst or related experience., • Experience with Agile methodologies and SDLC., • Shopify experience is strongly preferred., • Retail, e-commerce, or data technology experience is a plus., • Experience with PLM, planning, or data visualization platforms such as Centric, Bamboo Rose, Anaplan, S5 Stratos, Tableau, or Looker is a plus., • Strong ability to understand business processes and translate business needs into clear technical requirements., • Experience creating user stories, process flows, activity diagrams, and test cases., • Strong analytical, communication, and problem-solving skills.

Role Description: The Shopify Website Designer & Developer for Handmade Brand is a full-time or part-time position. The designer & developer will regularly test and refine features, troubleshoot technical issues, and contribute ideas to enhance online storytelling for handmade products.

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Assistant Store Manager POSITION SCOPE: The Assistant Store Manager will work closely with the Store Manager and leadership team to elevate the in-store experience by sharing the FoundRae mission and ensuring each client encounter contributes to and builds ongoing, trusting relationships to drive sales. Set the standard as a Jewelry Stylist leader and act as a liaison between the sales team and leadership. Support the Store Manager through the sharing of educational and training materials, assist with day-to-day retail store operations, inventory management and studio management. Ensure a warm, pleasant and inviting environment for clients and visitors. RESPONSIBILITIES:Clientele Management and Sales • Embody the FoundRae standard of client experience, lead and coach the sales team for selling and relationship excellence, • Ensure the continuous development of excellent client relationships by creating and celebrating memorable moments for our clients and visitors, • Continuously build, develop and maintain authentic relationships and communicate the brand’s mission, • Assist clients with finding the perfect pieces; listen to their requests and present appropriate product, • Effectively communicate product knowledge, staying up to date as new styles are introduced, • Meet and exceed monthly sales targets; assisting the sales team as needed, • Learn Shopify POS and Endear client management and act as subject matter expert, • Roll out Endear seasonal initiatives per direction of leadership, • Ensure the highest customer satisfaction, act as a proactive problem solver regarding any potential client issues Visual Merchandising • Ensure visual merchandising standards are maintained, check displays daily to ensure full product exposure, • Work with Visual Merchandiser to coordinate inventory requests for all display changes, • Ensure that the store and environment is demonstrative of the FoundRae brand aesthetic and all displays are neatly organized and planned Management • Manage sales associates’ day-to-day tasks, guiding time management and prioritization, • Ensure mock-ups are taken in a timely and accurate manner, • Ensure lookbooks are created and sent in a timely manner, • Make sure associates complete client outreach daily through, • EndearAid in supervising schedule changes, • Oversee cleanliness and maintenance of retail workspace and studio, • Conduct end of day closing sign offs to ensure associates have completed closing tasks, floor sweep, • Share weekly summary of Client and Sales team requests/pain points with Store Manager REQUIREMENTS: • Associates or Bachelor’s degree preferred, • Minimum of 5+ years in retail management experience and at least 2 years within the luxury marketplace; fine jewelry experience a plusPrevious experience with CRM systems, Endear experience a plus, • Strong communication skills; written and verbal, • Able to work a flexible schedule including peak periods weekends, holidays and evenings, • Physical requirements: lift/carry/move 40lbs minimum including product and fixtures and to stand for long periods of time The expected base pay for this role is approximately $100,000 annually.

Cara Cara is a New York-based fashion brand created as an expression of vibrancy and joy. Known for vivid colors, original prints, feminine silhouettes, and thoughtful craftsmanship, the brand brings an optimistic, elevated point of view to the modern wardrobe. Our retail environment is an extension of that world—beautiful, welcoming, personal, and rooted in exceptional service. The Role As Store Manager, you are the leader and business owner of Cara Cara’s retail store, responsible for driving sales performance, delivering an exceptional client experience, and building a strong, high-performing, and engaged team. You oversee all aspects of the store—from sales and client development to operations, visual presentation, community engagement, and team development—while serving as the primary on-the-ground partner to Cara Cara HQ. This is a highly hands-on role for a thoughtful, entrepreneurial leader who is equally comfortable coaching a team, styling a client, analyzing business performance, and creating meaningful connections in the local community. Sales & Client Development • Own and drive store sales performance, consistently achieving or exceeding sales targets and KPIs., • Lead from the floor as a top-performing seller, providing exceptional service, styling expertise, and product knowledge., • Develop meaningful relationships with Madison Avenue’s clientele, leveraging existing local connections while actively building new ones., • Build and cultivate a loyal book of clients through personalized outreach, follow-up, thoughtful styling, and consistent year-round engagement., • Ensure strong floor coverage and consistently deliver a seamless, elevated client experience that reflects the Cara Cara brand. Team Leadership & Development • Recruit, hire, train, and retain a high-performing store team that embodies Cara Cara’s values and approach to service., • Create a positive, collaborative, accountable, and inclusive team culture., • Provide ongoing coaching, development, and performance feedback, with clear expectations and actionable guidance., • Lead by example on the sales floor, setting the standard for client experience, selling, styling, professionalism, and brand representation., • Own onboarding and ongoing training in partnership with HQ to ensure team members are fully equipped to succeed., • Manage scheduling, floor coverage, payroll, and labor in alignment with business needs and productivity goals. Operations & Retail Excellence • Oversee day-to-day store operations, ensuring excellence in inventory management, POS processes, cash handling, fulfillment, loss prevention, and store opening/closing procedures., • Maintain impeccable store standards and ensure the physical environment consistently reflects the beauty and quality of the Cara Cara brand., • Partner with HQ on inventory planning, replenishment, product feedback, and buy planning., • Support ecommerce fulfillment and customer service responses as requested by HQ., • Ensure the store is operationally ready for regular business, activations, sales, PR moments, and special events., • Partner with Cara Cara HQ to facilitate the installation and deinstallation of store décor and fixtures, serving as the on-the-ground point of contact with contractors, vendors, and designers. Visual Merchandising & Brand Presentation • Maintain an elevated, inspiring store environment that brings the Cara Cara aesthetic and product storytelling to life., • Execute visual merchandising direction and ensure product presentation is consistently polished, cohesive, and commercially effective., • Partner with HQ on store décor, fixtures, floor sets, product presentation, and visual updates., • Support in-store events, activations, and content moments, ensuring the store is beautifully presented and client-ready. Local Marketing & Community Building • Serve as the on-the-ground brand ambassador for Cara Cara’s 1283 Madison Avenue location., • Partner with the HQ Marketing team to create thoughtful and elegant experiences for local press, stylists, influencers, tastemakers, and clients., • Plan and execute ongoing in-store programming, including trunk shows, brand collaborations, and charity partnerships., • Identify and develop relationships with complementary local businesses, hotels, private clubs, and charitable organizations to drive brand awareness and client acquisition., • Facilitate in-store content creation in partnership with the Cara Cara content team., • Represent Cara Cara with warmth, polish, and authenticity throughout the local community. Communication & HQ Partnership • Communicate store performance, client insights, opportunities, and challenges to HQ in a clear, timely, and proactive manner., • Share relevant product, client, and market feedback to help inform broader business decisions., • Execute company initiatives and directives with consistency, ownership, and attention to detail., • Collaborate cross-functionally with HQ teams including Marketing, Ecommerce, Operations, and Creative to support store success. Requirements • 3+ years of retail management experience, preferably in a luxury, contemporary, or premium fashion environment., • Strong business acumen with a demonstrated ability to drive sales, manage KPIs, and take ownership of store performance., • Proven ability to recruit, lead, coach, and develop high-performing teams., • Exceptional client service, styling, relationship-building, and communication skills., • Entrepreneurial, proactive, and solutions-oriented approach with strong attention to detail., • Strong organizational and operational skills, with experience managing inventory, POS systems, scheduling, and store processes., • Experience with CRM/clienteling tools (Shopify, Endear) and Microsoft Word and Excel preferred., • Willingness to work a flexible retail schedule, including weekends, holidays, and peak periods., • Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed. Additional Information This job description is not all inclusive. In addition, Cara Cara reserves the right to amend this job description at any time. Cara Cara is an Equal Opportunity Employer committed to a diverse and inclusive work environment. The annual base salary for this position is $80,000-$100,000. The base salary is determined by experience, education, skills and location.

About Cinq à Sept cinq à sept sank·ah·set sæŋk’e’set n : The time between late afternoon and early evening when streets are awash in the warm glow of the vanishing sun and anything is possible Sharing its name with the French term for the liminal moment linking late afternoon and early evening, Cinq à Sept brings the intriguing tension between day and night to a new advanced contemporary collection. Inspired by the hours between 5 and 7 p.m., when city streets are awash in the warm glow of the vanishing sun and office desks are abandoned for cocktails and as-yet unknown possibilities, Cinq à Sept embodies a deliberate balance between sophistication and ease, youthful daring and confident allure. The collection’s modern feminine aesthetic embraces unexpected details and striking silhouettes, resulting in clothing that draw their romance and sexiness from the woman wearing them. ROLE OVERVIEW The Director of E-commerce will serve as the operational and analytical engine behind our digital business. This leader will drive the day-to-day execution of all e-commerce and digital retail initiatives, ensuring Cinq à Sept delivers a beautiful, high-performing, customer-centric experience across every touchpoint. This role partners closely with the EVP of Brand Marketing & Direct to Consumer on channel strategy, revenue planning, and both short- and long-term growth. You will also collaborate with the VP of Marketing and cross-functional partners across product and sales to translate brand campaigns and product priorities into exceptional commercial results. YOUR RESPONSIBILITIES This role is critical to the success of our DTC business. While core responsibilities are outlined below, the position will continue to evolve as digital trends and consumer behavior shift. E-commerce Strategy & Execution • Own the daily management of the e-commerce channel, including site merchandising, PDP optimization, navigation, digital marketing, calendar management, and on-site storytelling to drive traffic and conversion, • Execute against strategic goals for the brand and channel in partnership with the EVP (Marketing & DTC), Head of Marketing, Head of Planning, and Head of DTC Buying, • Identify new revenue opportunities, growth levers, and customer-experience enhancements across the digital funnel, • Manage digital marketing agency partners to ensure alignment on overall strategy while driving day-to-day performance, • Lead, develop, and mentor a high-performing team across retention, UX, customer service, platform management, and app-stack operations, • Inform a comprehensive, platform-specific digital marketing strategy that enhances the customer journey across all channels and aligns with business objectives Digital Operations, Site Experience & CRM • Oversee end-to-end site execution, including homepage refreshes, collection launches, product uploads, QA, UAT, and seasonal content updates, • Ensure site performance meets brand standards for speed, UX, and conversion, • Optimize the full user journey—from prospect to buyer to post-purchase advocate—implementing best practices that strengthen site functionality and performance, • Partner with global IT, developers, Shopify Plus experts, and digital vendors to maintain a seamless, scalable infrastructure, • Evaluate CRM capabilities and implement reporting frameworks to assess customer health, retention, and engagement opportunities Digital Marketing • Collaborate with the marketing team to build a cohesive digital marketing plan aligned with the brand calendar, • Manage and optimize the paid digital media agency and budget with a focus on efficiency, incrementality, and revenue contribution, • Oversee development of customer-journey frameworks across acquisition, onboarding, retention, reactivation, and win-back, • Own the digital marketing and retention calendar in partnership with cross-functional teams, ensuring alignment with merchandising and brand priorities, • Partner with marketing and creative on all direct-mail initiatives and ensure site experiences and customer journeys are optimized to support acquisition, • Oversee and manage digital analytics and KPIs, reporting weekly, monthly, and quarterly on performance and insights, • Conduct post-campaign and post-event analyses, providing clear insights, rationale, and recommendations for future actions YOUR PROFILE • Bachelor’s degree preferred, or 7–9 years of direct e-commerce management experience within apparel or fashion, • Strong verbal and written communication skills, • Ability to thrive in a fast-paced, highly collaborative environment, • Experience with the e-commerce ecosystem and platforms such as Shopify, Farfetch, Meta, Google, and related tools, • Ability to reprioritize projects frequently with agility and focus, • Exceptional attention to detail and strong multitasking skills, • Results-oriented, self-motivated, and driven by a strong sense of urgency, • Proficiency in Excel required

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Manager, Client Care (Reports to Director, Client Care) POSITION SCOPE: The Client Care Manager leads the Client Care function, delivering a seamless, elevated, and joyful experience for clients across every communication channel. Leading two Supervisors and three Specialists, this role sets the standard for service and sales excellence and drives performance against business goals. Championing a cohesive omni-channel workflow and effective use of our tools, the Manager drives consistency and continuous improvement across the client journey, and partners closely with the Director and cross-functional leaders to translate strategy into day-to-day execution. This a hands-on role: when not performing managerial tasks, the Manager is active on our Client Care platforms, supporting the wider team with service and sales. Leadership & People: • Lead and coach a team of two Client Care Supervisors (US) and three Specialists (two US, one UK) to achieve objectives and KPIs, • Foster a culture of prompt, constructive feedback, • Host engaging team meetings and productive one-on-ones to communicate goals and priorities, • Prepare and lead trainings and workshops to develop the team, • Oversee scheduling, timesheets, payroll, commission sign-off, and time-off approvals to ensure coverage across all channels/time zones, • Ensure the team operates in line with company policies and procedures Sales & Business Performance: • Lead the team to meet and exceed sales targets, assisting directly with sales and virtual appointments, especially during peak periods, • Champion all FoundRae services, including virtual appointments, personalization and customization, to drive trade and client satisfaction, • Analyze performance data to identify opportunities and implement approved action plans to drive commercial performance Client Experience: • Embody and coach the FoundRae standard of client experience, including selling and service ceremonies, • Drive and uphold the FoundRae standard for client communication across phone, email, text, WhatsApp, social and chat, • Ensure Client Care service KPIs and SLA targets are consistently met or exceeded through clear definition of goals and effective coaching, • Own complex client situations and escalations with sound judgement, • Drive aftersales excellence in partnership with our third-party service provider Client Development & Clienteling: • Drive the client development strategy approved by senior leadership to grow the client file and deepen loyalty, • Set the team’s outreach cadence and standards, and coach and report on outreach activity and results, • Oversee client portfolios to ensure healthy activity, growth and fully enriched data, and drive expert use of clienteling tools for acquisition and retention, • Ensure expert, consistent use of clienteling tools to drive client acquisition and retention, while staying up to date on new features and capabilities to maximize their impact. Systems & Operations: • Champion a cohesive omni-channel workflow that drives consistency and continuous improvement across the client journey, • Leverage and support our UK-based Client Care team to ensure our global client care hours operate seamlessly and to one consistent standard across time zones, • Build strong cross-functional relationships across departments - removing blockers and creating joy and ease for internal and external clients, • Own departmental reporting on sales, service and clienteling KPIs and share insights with leadership, • Act as subject-matter expert for our CRM systems (Gladly, Shopify POS, Endear) and maintain familiarity with our inventory program, NetSuite, • Monitor and refine our AI support tools in collaboration with key stakeholders Qualifications: • Associate’s or Bachelor’s degree preferred, • Minimum of 5 years in client care or client experience leadership, with at least 2 years in people management/leadership - luxury or fine jewelry experience a plus, • Previous experience with CRM, POS and clienteling systems (Endear, Gladly, NetSuite, Shopify a plus), • Strong written and verbal communication skills, with excellent analytical and problem-solving ability, • A quick thinker who stays calm under pressure and makes sound decisions at pace, • Comfortable with technology and quick to adopt new tools, • Highly organized, detail-oriented self-starter with a proactive, entrepreneurial spirit who thrives in a fast-paced, high-growth environment Location & Hours: FoundRae Lispenard Flagship, New York. Full-time, 40 hours per week, including one weekend day. Flexibility required to support the needs of our global clients, particularly during peak periods. The expected range for this role is approximately $80,000 to $100,000 annually.

Role: Coordinator, Digital Experience Type: Full-Time Location: New York Preferred Compensation: $80,000 Required Work Authorization: USA The Role The Coordinator, Digital Experience is the operational engine of the Digital Experience team. Reporting to the Digital Experience Manager, you will own day-to-day execution across our DTC site and CRM channels, ensuring every customer touchpoint is built, launched, and optimized with precision. This is a hands-on role for someone who loves e-commerce and wants to grow across site experience, CRM, CRO, and lifecycle marketing. You will build in Shopify, execute email and SMS in Klaviyo and Postscript, support testing, merchandise the site, and use customer behavior and performance data to identify opportunities. What You’ll Do Site + E-Commerce • Own day-to-day Shopify updates across PDPs, landing pages, collections, navigation, and site modules, • Execute site merchandising updates based on campaigns, inventory, and performance, • Support CRO testing, QA, and documentation in partnership with our agency, • Monitor heatmaps, session recordings, and analytics to identify friction and optimization opportunities, • Partner with our development agency on site updates, briefs, timelines, and QA CRM + Lifecycle • Build, QA, and deploy email campaigns and automated flows in Klaviyo, • Execute SMS campaigns and journeys in Postscript, • Support winback, replenishment, post-purchase, loyalty, and other retention initiatives, • Maintain email and SMS calendars in partnership with the Digital Experience Manager Cross-Functional Partnership • Partner with Growth to ensure post-click experiences align with acquisition strategy, • Work with Brand and Integrated Marketing to ensure site and CRM content reflects current campaigns and messaging, • Support weekly and monthly reporting across site and CRM performance, • Help maintain subscription, consent, and accessibility compliance workflows What You Bring • 1-3 years of experience in e-commerce, digital marketing, or CRM, ideally within a DTC or omnichannel consumer brand, • Hands-on Shopify experience is required, • Working proficiency in Klaviyo and Postscript, or comparable email and SMS platforms, • Experience building campaigns and automated flows, • Strong analytical curiosity and comfort using data to form recommendations, • Highly organized, detail-oriented, and able to manage multiple workstreams, • Proactive, collaborative, low-ego, and eager to grow, • Beauty, wellness, or CPG experience is a plus, • Must be legally authorized to work in the United States What Success Looks Like In your first 90 days, you will have taken ownership of day-to-day Shopify operations and CRM execution, built strong working relationships with our CRO and development partners, and begun surfacing actionable site and CRM optimization opportunities based on data and customer behavior. About Crown Affair Crown Affair is a first-of-its-kind haircare brand that empowers people to redefine their relationship with their hair through accessible luxury products, guidance, and community. We believe that loving your hair starts with understanding how to care for it. Each product we make is developed to work together with any or all of our other products, so that together they form more than a routine: it’s a ritual. Equal Opportunity Employer • Crown Affair is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

E-Commerce Manager — Marketplace & Social Commerce (Amazon, Walmart, Shopify, Whatnot, TikTok Shop). We're hiring our first E-Commerce Manager to own and grow the company's presence across Amazon, Whatnot, and TikTok Shop.

We are currently seeking a SALT Sales Tax Manager to join our team in our White Plains, NY; Jericho, NY; New York, NY; Park Ridge, NJ; Chelmsford, MA; Needham, MA; Glastonbury, CT; or Wayne, PA. We will also consider remote candidates based in New York, New Jersey, Massachusetts, Connecticut, and the Greater Philadelphia market. This role offers an exciting opportunity to be part of a dynamic and growing firm. Responsibilities include, but are not limited to: • Advising clients on complex state and local tax matters specifically focused on sales and use, • Leading multistate sales and use tax planning, controversy, and consulting engagements across a diverse client base, • Researching technical sales and use tax issues and developing strategic recommendations, memoranda, and planning solutions, • Enhancing tax functions through process improvements, technology optimization, and implementation of efficient compliance solutions, • Collaborating across service lines to deliver integrated tax strategies and value-added client solutions, • Representing clients in examinations, audits, and tax controversy matters before state taxing authorities, • Contributing to practice growth through business development initiatives, networking, thought leadership, and client presentations, • Building, mentoring, and developing team members while fostering technical excellence, collaboration, and professional growth Qualifications: • Bachelor's degree in Accounting and/or Masters degree in Accounting or related field, • Minimum of 5+ years of relevant experience, • CPA and or/ JD required, • Experience in managing all aspects of sales and use tax audits from start to finish, • Excellent interpersonal, organizational, initiative, and leadership skills, • Strong written and verbal communication skills, • Proficiency with Microsoft Office Suite and QuickBooks Online, NetSuite, Shopify, Avalara, and Avatax, • Ability to manage multiple priorities in a deadline-driven environment, • Maintains a high level of professionalism and consistently demonstrates respect for others Why Grassi? Our firm is consistently ranked by Vault.com and the Best Places to Work group for our commitment to compensation, paid time off, work-life balance, culture and more. Some of the ways we accomplish this include: Flexibility: Our work-life balance initiatives include generous paid time off, flexible "Dress for Your Day" dress code, telecommuting options, flex-time policies, and summer hours, enhanced by our Floating Summer Friday's program, which allows team members three extra Fridays off during the summer months in addition to their PTO. Company Culture: Here at Grassi we are dedicated to creating an environment for our team members that is positive, productive, and aligns with our company's high standards of inclusivity, diversity, and equity. We work closely with our DEI Council and Grassi Women's Council to organize events throughout the year to bring the firm together for open dialogue and awareness of global diversity issues. Through our charitable initiative, Grassi Gives Back, we proudly support organizations such as Ronald McDonald House, Toys for Tots, Autism Speaks, Long Island Cares, and many of our nonprofit clients. Benefits Package: Competitive base compensation with eligibility for a raise and bonus each June or December based on performance metrics and level. Medical, Dental, and Vision Insurance, employer contribution to life insurance, 401(k) plan, ESOP, and client and employee referral bonus program. ESOP Owned: The ESOP ensures that equity partners and all Grassi U.S. employees have the exclusive opportunity to own the firm's stock, making them integral to the company's future. Unlike many other ESOPs, Grassi's is privately funded, with no outside investors or private equity firms involved in the plan. CPA Incentive: Financial assistance toward the achievement of the CPA certification which includes the cost of the CPA study materials, CPA exam registration and sitting fees for all 4 parts (up to 2 x per part), plus the CPA application and licensing fees. Paid study time during work hours, additional paid time off to take your scheduled exam and a bonus paid upon passing the CPA exam. Learning and Development : We offer Continuing Professional Education (CPE) opportunities, including both technical and soft skills training. These opportunities are available through internal courses and external programs led by well-known industry instructors, all at no cost to our employees. Wellness Resources: Discounted gym memberships and various wellness initiatives and programs such as the CALM app that helps our team members lower stress, decrease anxiety, improve focus, and get more restful sleep. Compensation for this role is determined based on a combination of factors, including but not limited to your relevant experience, skills, certifications, and geographic location. We strive to offer competitive, equitable pay, that reflects the value each team member brings to the organization. In addition to base salary, we offer a comprehensive benefits package that includes performance-based incentives, wellness and retirement programs, and opportunities for continuous professional development. Salary ranges are provided to offer transparency and may vary depending on final candidate qualifications and local market conditions. Please find compensation information below for candidates residing in the following market(s): New York ranges are from $130,000 $160,000 New Jersey ranges are from $130,000 $160,000 Massachusetts ranges are from $130,000 $160,000 Connecticut ranges are from $130,000 $160,000 Recruitment Fraud Notice: Grassi Advisory Group, Inc. and its affiliated entities ("Grassi") will never ask candidates to pay fees, purchase equipment, or provide payment information. Legitimate recruiting communications from Grassi are sent only from an @grassiadvisors.com email address and will not be conducted via text message, WhatsApp, or other messaging apps. If you are unsure about a communication, do not respond, please verify it by calling Grassi's main phone number listed on our official website.

Job Description:\n\nAbout Bask & Lather Co.Bask & Lather Co. is a fast-growing, family-founded haircare brand dedicated to restoringcrowns and confidence. What began as a kitchen remedy has grown into one of the mostrecognized textured-hair brands in the United States, known for transformative products,authentic storytelling, and a deeply engaged community.\nAs we continue to grow, social media plays a critical role in how customers discover,experience, and connect with Bask & Lather. We are building a social team that moves quickly,understands culture, creates consistently, and produces content that earns attention and drivesaction.\n\nThe OpportunityBask & Lather is seeking a creative, resourceful, and highly organized Social Media Coordinatorto support the daily execution of our organic social media and content strategy.\nThis is a hands-on content-creation role. A primary responsibility of the Social MediaCoordinator is to regularly film, edit, publish, and appear in original social content. This is notsimply a scheduling, community-management, or administrative position.\nThe successful candidate must be comfortable picking up a phone or camera, setting up lightingand audio, directing talent, capturing multiple concepts, and editing footage into polished,platform-native content. This person will create content from products, employees, customerstories, office moments, retail activations, trends, launches, and cultural conversations.\nThe ideal candidate is deeply familiar with social culture, moves with urgency, accepts creativefeedback well, and enjoys working both behind and in front of the camera.\n\nKey Responsibilities\n\nContent Filming and Production● Regularly film original social content at Bask & Lather’s office, content studios, retaillocations, brand events, activations, and other approved locations.\n● Capture short-form videos, product demonstrations, tutorials, transformations, founderand employee content, customer stories, educational content, behind-the-scenesmoments, and trend-based concepts.● Film using smartphones, cameras, lighting, microphones, tripods, and other productionequipment.● Prepare filming environments and ensure appropriate lighting, framing, sound, styling,products, props, talent, and backgrounds.● Direct employees, models, creators, customers, and other participants during contentcapture.● Comfortably appear on camera, demonstrate products, provide voiceovers, participate intrends, and host social content when needed.● Edit short-form videos using CapCut, Adobe Premiere Pro, native platform tools, orsimilar software.● Create and edit graphics, static posts, carousels, Stories, Reels, short-form videos, andother platform-native content.● Add captions, graphics, sound, transitions, hooks, calls to action, and other creativeelements that improve content performance.● Repurpose footage into multiple versions, formats, hooks, and platform-specific edits.● Organize raw footage, edited content, project files, and approved assets within thecompany’s content library.● Maintain a consistent production pace and meet established weekly content-volumeexpectations.● Capture timely content between formal shoots and respond quickly to real-time socialopportunities.\n\nSocial Media Execution● Collaborate with the Senior Social Media & Content Marketing Manager to execute andstrengthen Bask & Lather’s online identity.● Support content execution across Instagram, TikTok, Facebook, YouTube, Pinterest,TikTok Shop, and emerging platforms.● Contribute ideas and observations that help inform the brand’s organic social andcontent strategy.● Translate approved strategies, campaign plans, launches, promotions, and culturalmoments into platform-native content.● Draft captions, hooks, scripts, on-screen text, calls to action, and supporting social copy.● Schedule and publish approved content accurately and on time.● Adapt content for the audience, format, behavior, and technical requirements of eachplatform.● Maintain a consistent brand voice, visual identity, tone, and quality standard across allchannels.● Conduct quality-control checks before publishing, including spelling, links, productnames, pricing, claims, captions, and formatting.\n● Monitor platform updates, emerging formats, beauty conversations, textured-hair trends,competitors, and relevant cultural moments.● Proactively bring relevant, executable content ideas to the team, including why theconcept fits Bask & Lather and how it should be produced.\n\nLive Social Content● Regularly appear on camera and participate in or host TikTok Live, Instagram Live,product demonstrations, tutorials, interviews, and other live social experiences.● Prepare products, talking points, demonstrations, equipment, and supporting materialsbefore live sessions.● Engage with the audience in real time while maintaining Bask & Lather’s brand voiceand messaging standards.● Monitor live comments and escalate customer-service concerns, product complaints, orsensitive issues appropriately.● Review live performance and identify opportunities to improve future sessions.\n\nContent Planning and Coordination● Support the Senior Social Media & Content Marketing Manager in maintaining theorganic social content calendar.● Participate actively in brainstorms and contribute original, executable content ideas.● Prepare shot lists, scripts, props, products, equipment, talent schedules, and otherproduction materials.● Coordinate with employees, creators, models, customers, and internal partnersparticipating in content.● Track content through concepting, filming, editing, review, approval, scheduling, andpublishing.● Identify missing assets, production needs, or execution risks early and recommendsolutions.● Maintain an organized pipeline of ready-to-publish, evergreen, campaign, and real-timecontent.● Assist with content capture during brand events, retail activations, launches, shoots, andother company moments.\n\nCommunity Management● Monitor and respond to comments, direct messages, mentions, tagged content, andcustomer inquiries across social platforms.● Engage with customers and followers using Bask & Lather’s established voice and tone.● Build meaningful relationships with customers, supporters, and brand advocates throughthoughtful and timely engagement.● Identify strong customer testimonials, transformations, questions, and conversations thatcan become content.\n● Monitor audience sentiment and share recurring feedback, concerns, questions, andcontent opportunities with the appropriate teams.● Escalate customer-service issues, product complaints, sensitive conversations, andpotential brand risks promptly.● Follow established moderation, response, and escalation guidelines.\n\nCreator and User-Generated Content Support● Identify emerging creators, cultural voices, and social-media personalities who may alignwith Bask & Lather.● Share potential partnership opportunities with the Influencer & Affiliate MarketingManager.● Support creator relationships through content capture, event participation, assetorganization, and amplification across Bask & Lather’s owned social channels.● Track tagged content, customer testimonials, product demonstrations, andtransformation stories.● Request and document appropriate permissions before reposting customer or creatorcontent.● Download, label, organize, and maintain approved creator and user-generated content.● Assist with adapting creator content for Bask & Lather’s organic social channels.● Support content capture during creator visits, events, and brand activations.● Ensure creator and customer content used on owned channels meets brand and qualitystandards.\n\nPerformance Tracking and Optimization● Review social engagement, web traffic, watch time, completion rate, reach, audiencegrowth, shares, saves, comments, and conversion-related metrics.● Maintain accurate performance trackers and assist with weekly and monthly socialreporting.● Identify high-performing hooks, formats, topics, products, creative styles, andplatform-specific patterns.● Share practical observations about what is working, what is underperforming, and whatshould be tested next.● Apply performance insights to future filming, editing, caption writing, publishing, andcontent execution.● Participate in content reviews and post-campaign discussions.● Balance creative judgment with data-informed decision-making to improve contentperformance.\n\nRequired Qualifications● 3+ years of experience creating social content for a consumer brand, organization,agency, creator, or professional social account.\n● Demonstrated experience personally filming and editing short-form video for TikTok,Instagram Reels, YouTube Shorts, or similar platforms.● A portfolio showing content the candidate personally filmed and edited.● Strong understanding of TikTok, Instagram, Facebook, YouTube, Pinterest, TikTok Shop,and emerging social platforms.● Hands-on proficiency with CapCut, Adobe Premiere Pro, native platform editing tools, orsimilar video-editing software.● Experience creating basic social graphics, carousels, static posts, or similar digitalcontent.● Ability to capture clean, engaging content using smartphones, cameras, microphones,lighting, and basic production equipment.● Strong understanding of framing, lighting, audio, pacing, hooks, captions, transitions,and platform-native storytelling.● Comfortable regularly working behind the camera and appearing on camera.● Comfortable hosting or participating in live social content.● Strong writing, grammar, proofreading, and copy-editing skills.● Genuine interest in beauty, haircare, textured hair, social media, and culture.● Strong organizational skills and the ability to manage multiple assignments anddeadlines.● High attention to detail and a commitment to producing accurate, polished work.● Ability to receive direct creative feedback, revise work quickly, and continuously improve.● Willingness and ability to work fully on-site in Yonkers, New York.● Availability to support occasional evening or weekend shoots, live sessions, events, orreal-time content opportunities with advance notice when possible.\n\nPreferred Qualifications● Experience creating content for a beauty, haircare, wellness, lifestyle, retail, orconsumer-products brand.● Familiarity with textured-hair products, routines, terminology, and customer needs.● Experience filming product demonstrations, tutorials, transformations, interviews, andevent content.● Experience with TikTok Shop or other social-commerce content.● Proficiency with Canva, Adobe Photoshop, or similar design tools.● Experience with Sprout Social or another social scheduling and reporting platform.● Familiarity with Shopify, Microsoft Office, and Google Workspace.● Experience using performance data to improve social content.\n\nWhat You Bring\n\nContent-Creation AbilityYou enjoy filming and editing. You do not need a formal production crew to create effectivesocial content. You can take an idea from a brief to a finished, publishable asset.\n\nSocial and Cultural FluencyYou understand what is happening across platforms, beauty, textured hair, and culture. You candistinguish between an authentic opportunity and a trend that does not fit the brand.\n\nCreativity and ResourcefulnessYou can turn products, employees, customer stories, events, office moments, and everydayopportunities into engaging content.\n\nSpeed and AgilityYou understand that social media moves quickly. You can film, edit, revise, and publish contentwithin tight timelines.\n\nData-Informed ThinkingYou use performance insights to improve hooks, formats, topics, editing, and future contentdecisions.\n\nHigh StandardsYou care about lighting, sound, framing, storytelling, spelling, product accuracy, brandconsistency, and the details that affect quality.\n\nCoachabilityYou are comfortable receiving clear creative direction and revising your work. You use feedbackto improve both the immediate deliverable and your future execution.\n\nOwnershipYou keep track of deadlines, communicate early when something is at risk, and bring solutionsinstead of waiting for someone else to solve a problem.\n\nCollaborationYou work effectively with social, brand, influencer, customer experience, e-commerce, growth,and operations teams.\n\nSuccess MeasuresSuccess in this role will be measured through:● Consistent delivery of assigned weekly content volume● Quality and originality of filmed and edited content\n● Ability to turn briefs into publishable, platform-native content● Accuracy and timeliness of content production, scheduling, and publishing● Watch time, completion rate, engagement, shares, saves, reach, and othercontent-performance metrics● Growth in the volume of high-performing and reusable content● Speed and quality of revisions● Organization of raw footage, project files, and approved assets● Community response time, engagement quality, and escalation accuracy● Quality and frequency of relevant, executable content ideas● Reliability during shoots, events, launches, and real-time opportunities● Ability to appear on camera and support live social content● Application of performance insights to future contentSpecific content-volume and performance expectations will be established based on thecompany’s social calendar, platform baselines, and business priorities.\n\nWork ArrangementThis is a fully on-site position based in Yonkers, New York. Remote work is not available.The Social Media Coordinator must be present in the office to film products, employees,leadership, creators, customers, and real-time brand moments. The role may also require localtravel to content shoots, retail locations, events, and activations.\n\nApplication RequirementsCandidates must submit:● A current résumé● A portfolio or links to social content they personally filmed and edited● A brief explanation of their individual role in each submitted example● Links to professional social accounts they have supported, if applicableCandidates may be asked to complete a paid content exercise demonstrating their ability to filmand edit a short-form social video.\n\nBenefits● Medical, dental, and vision insurance, eligible after 90 days of employment● 401(k) retirement plan with employer-matching eligibility after one year of employment● 15 paid time off days● 7 company-observed holidays● Plum Benefits discounts● Employee product discounts● Career-growth opportunities within a rapidly expanding company\n\nEqual Employment OpportunityBask & Lather Co. is proud to be an Equal Opportunity Employer. We comply with all applicablefederal, state, and local employment laws and are committed to providing a workplace free fromdiscrimination and harassment.\nEmployment decisions are made without regard to race, color, religion, sex, pregnancy,childbirth or related medical conditions, sexual orientation, gender identity or expression,national origin, age, disability, veteran status, genetic information, or any other characteristicprotected by applicable law.\n\nWe provide reason

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