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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 27 días
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • Coordinator
    Coordinator
    hace 2 meses
    $15.92 por hora
    Jornada parcial
    Seventh Avenue, Newark

    The Center Coordinator ensures smooth, compassionate, and organized operations at their assigned North Porch location. This role involves direct client interaction, inventory management, donor intake, reporting, and maintaining strong relationships with partner agencies and host locations. The Coordinator is the welcoming face of the center and plays a key role in delivering essential support to families in crisis. Key Responsibilities Client Services • Schedule in‑person appointments for new clients and complete intake information., • Prepare supply packages for distribution, including diapers, wipes, formula, baby food, clothing, and other baby items., • Note any additional client needs and communicate them so the organization can search its network for resources., • Answer calls from current clients, confirm intake details, and prepare bags for scheduled pickup days., • Provide referrals to other agencies or programs when clients need additional support. Inventory Management • Prepare and submit monthly inventory reports to the Program Director by the required deadline., • Monitor supply levels and notify the Director when items are low or urgently needed. Donations • Record donor information and inventory all donations dropped off at the center., • Forward donor details to the Board Member responsible for thank‑you letters. Reporting • Submit monthly Inventory Reports to the Program Director., • Submit monthly Mother & Infant Number Reports to the Program Director. Agency & Host Location Relations • Respond to questions from current referring agencies., • Register new organizations as referring partners., • Maintain positive, professional relationships with host locations. Center Maintenance • Keep the center clean, organized, and welcoming for clients, volunteers, and donors. Qualifications Required • Strong communication and interpersonal skills., • Ability to work independently and manage multiple tasks., • Comfort working with families experiencing crisis or hardship., • Basic computer skills (email, spreadsheets, data entry)., • Ability to lift and move supply boxes (typically 15 lbs)., • Compassionate, patient, and client‑centered., • Organized and detail‑oriented., • Bilingual (Spanish/English or other languages). Preferred • Experience in social services, community outreach, or nonprofit work., • Experience with volunteer coordination., • Familiarity with northern New Jersey communities. Hours & Compensation • Part‑time; hours vary by center., • Compensation based on experience.

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