Technical Assistant
9 days ago
Maplewood
Job Description Job Title: Technical Assistant Reports to: Practice Coordinator Employment: Per Diem, Non-Exempt Company Summary: StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs. Position Summary: We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant’s availability; however, must be available to work some evenings, weekends, and holidays. Essential Duties and Responsibilities: • Facilitating the telemedicine visit between the clients and providers, • Sharing medical information for encounters with the providers, • Troubleshooting technical issues associated with the telemedicine platform, • Troubleshooting operational issues associated with entering clients into the database, • Faxing records to clients, • Assisting clients with any issues that might arise throughout the visit, • Copying/pasting notes into client electronic health records, • Effectively communicating with clients Qualifications: • Strong interpersonal skills along with good decision-making capabilities, • Excellent communication skills (both written and speech), • Proficient in the use of Excel, experience with web applications (Zoom) preferred, • Experience troubleshooting technical issues (preferred), • Excellent computer skills, especially typing, • Attention to detail and ability to multitask in high-pressure situations, • Excellent customer service skills, • Self-starter, • Must have a strong and secure internet connection, • Experience in a healthcare environment or working with individuals with IDD is a plus HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.