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Job Description About Us Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. PLEASE REVIEW BOTTOM DETAILS & DELETE THIS BEFORE POSTING The Role: We're looking for a driven and dependable Contact Center Representative to join our growing contact center team. This role is primarily inbound, responding to calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting. This is not just a customer service role. While service and professionalism are critical, success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives, this role offers strong earning potential and growth opportunities. What You'll Do: • Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads, • Convert inbound inquiries into scheduled appointments for roofing and other home services, • Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion, • Build rapport quickly with homeowners and clearly explain next steps and expectations, • Ensure appointments are set with all decision-makers whenever possible, • Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9), • Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations, • Collaborate closely with teammates and team leads in a structured, on-site call center environment, • Participate in ongoing coaching and training as you ramp up in the role, • First 30 days: Learn the business, systems, scripts, and gain confidence handling calls, • Prior experience in a call center, customer service, inside sales, or appointment-setting role, • Strong phone presence with the ability to influence, persuade, and guide conversations, • Comfort handling high call volumes while maintaining accuracy and professionalism, • Ability to balance service mindset with performance-driven goals, • Coachable, accountable, and motivated by metrics and incentives, • Experience using CRM and phone systems (or willingness to learn quickly), • Contact Center Hours:, • Monday–Thursday: 8:00 AM – 8:00 PM, • Friday–Sunday: 8:00 AM – 4:00 PM What We Offer: • Competitive hourly pay with performance bonuses, • Opportunities for growth and advancement within the company Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs. Estimate of total expected annual earnings: $24—$24 USD Benefits: Full-time employees are eligible to participate in the following benefits: • Health, Dental, and Vision Insurance, • 401(k) with company match, • Company sponsored Life and AD&D coverage, • Paid Time Off, • Build Something Big – Shape processes for a rapidly growing organization., • Growth-Oriented Culture – Work in a dynamic, people-first environment. Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

Job Description About Us Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. Position Summary: Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations. Responsibilities: • Review customer contracts to confirm accuracy of colors, sizes, and job-specific details, • Prepare production documents and instructions for installation crews, • Order materials and coordinate timely delivery to job sites, • Communicate with customers to set expectations, schedule installations, and clarify project requirements, • Partner with leadership to continuously improve service quality standards, • Obtain and process permits from local building departments, • Manage status calls and provide timely customer updates through CRM systems, • Track and document progress of all project phases in service management software, • Develop and share comprehensive project plans with customers and internal staff, • Ensure installation documentation is complete and accurate, • Update invoices and purchasing documents to reflect changes identified during installation, • Monitor production performance, identify inefficiencies, and recommend improvements Required: • Customer service or administrative experience; construction or home services experience a plus, • Proficiency with CRM and service management software (ServiceTitan preferred), • Proficient in Microsoft Excel., • Strong organizational skills and ability to manage multiple priorities with attention to detail, • Excellent verbal and written communication skills, with a customer-focused approach, • Problem-solving mindset; adaptable, proactive, and team-oriented, • Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs Job Type: Full Time FLSA: Non-exempt, Hourly Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The "Target Hourly Compensation" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary. Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs. Target Hourly Compensation:$55,000—$60,000 USD Benefits: Full-time employees are eligible to participate in the following benefits: • Health, Dental, and Vision Insurance, • 401(k) with company match, • Company sponsored Life and AD&D coverage, • Paid Time Off, • Build Something Big – Shape processes for a rapidly growing organization., • Growth-Oriented Culture – Work in a dynamic, people-first environment. Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy