Office Supervisor
25 days ago
Santa Clarita
Job Description Senior Helpers Santa Clarita is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We are expanding from Santa Clarita through Lancaster areas . We are seeking an experienced and professional Office Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity. We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives Reports To: Owner Job Type: Full-time Salary Range: $20/hr to $24/hr Primary Responsibilities (including, but not limited to): • Manage the daily operations of the office, ensuring that a professional workplace is maintained., • Schedule and coordinate caregiver staff based on assessment and care plan information for clients., • Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day., • Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees., • Assist with the recruitment, hiring, and on-boarding process,orientation for caregivers., • Locate new sources of qualified employees. Attends job fairs and other events, as necessary., • Assist with answering telephone calls, providing information to potential clients and solving problems for current clients., • Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction., • Assist with creating and implementing the caregiver and client appreciation and referral programs., • Ensure that client invoices are completed accurately, timely and according to company policy., • Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes., • Proper input of office KPI’s into operating system., • Attend local business and industry related networking functions as required., • Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement., • Perform on call duties as assigned. Perform other administrative and office tasks as requested, filing and documentation per state guidelines. Qualifications/Skills: • (Required) Management experience in home health or related program: 1 year, • (Required) Direct health care service delivery: 1 year, • (Required) Experience in management, recruiting and HR on-boarding activities in home health or medical services, • (Preferred) Previous Administrator experience, • (Preferred)Thorough understanding of State Regulations for Home Health, • Exceptional customer service skills and experience, • Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly., • Exceptional phone and written communication skills, • Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment., • Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy., • Professional and courteous in tone and information delivery., • Ability to proactively prevent issues and suggest/implement office improvements., • Ability to work independently and as part of a team., • Health Insurance, • Dental and Vision Coverage, • LifeMart Discount Program