Online Grocery Pick-Up Clerk
3 days ago
Grand Prairie
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: • Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality., • In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders., • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up., • In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards., • E-Commerce team including Online Grocery Pick-Up associate communicates any substitutions or exceptions to customer's order at time of pick-up., • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness., • Adhere to local, state, and federal laws, food safety procedures, and company guidelines., • Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones., • Read and follow directions given in the note section, • Ensure quality and freshness of all items chosen, • Communicate with customers via a portable phone and respond to calls in a professional and timely manner, • Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars, • Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping., • Process the orders through the point of sale (POS) system, • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock, • Maintain organization and cleanliness of staging areas and equipment, • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor, • Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair, • Perform required opening and closing procedures, • Assist in training new e-Commerce team members, • Meet/exceed productivity standards, • Ability to work cooperatively in high paced and sometimes stressful environment., • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner., • Ability to act with honesty and integrity regarding customer and business information., • Ability to follow directions and seek assistance when necessary to resolve customer and business issues., • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults., • Ability to work without supervision, • Ability to read shelf tags, • Basic math skills (i.e., counting, addition, and subtraction), • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier