Before you respond, you MUST have: - Minimum of (1) year experience in dispatch/logistics. - -Minimum of 1 year in sales - preferably commission or tip based industry. - Knowledge of the greater NYC Metro area & Nassau county area. - A flexible schedule will be required, including days, nights and weekends. (This is not a typical 9-5 job.) Shifts sometimes will overlap and overtime is more frequent in this position. The ideal candidate should be punctual, reliable and show great integrity in their work. You must be able to function well in a team environment or individually. Attention to detail is important. The starting pay range is $16.50-$25/hour. Pay is commensurate with experience/ability and Bi-Lingual speakers will be offered more. We offer Paid Time Off and we strive to reward hard work and treat our employees fairly and with respect. We offer In-house training and support - • Working with a team that supports the company culture • Constant phone communication • Working with friendly helpful co-workers Job requirements include, but not limited to: • Provide exceptional customer service & ability to lock in service requests (commissionable) • Process in coming and place out bound calls • Digital dispatch for multiple trucks • Full fill orders and service requests • Must be able to multi task • On-line GPS mapping • Seek information and be resourceful • Provide driver support • Assist front counter • Effectively communicate with vendors with positive friendly attitude • Experience in towing industry a Plus but not required.
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!