Technical communication jobs in Plainview, New York - Page 4Create job alerts

Position: Engineering Technical Project Coordinator Company: NAPCO Security Technologies, Inc. Location: Amityville, NY Company: NAPCO Security Technologies, a worldwide leader in the design and manufacturing of reliable, innovative solutions for physical security, access control, locking, cellular communications, sub-GHz wireless communications, cloud-based systems and commercial fire protection for residential, commercial & institutional premises and campuses for over 50 years, headquartered in Amityville, Long Island NY, seeks an Engineering Technical Project Coordinator to join our Engineering team. Responsibilities: Support development Engineers on various projects by ensuring adherence to process, regularly meeting with each development team, following up to track/close open items, maintaining specifications and preparing weekly status reports for management. Facilitate project development meetings, record action items and follow-up to ensure completion. Track projects against development checklist including cross functional support. Prepare weekly status reports identifying progress against key milestones and risks. Manage new product beta programs including customer outreach. Track/support compliance certifications for FCC, ETL, UL, CSFM, NYC. Assist with pre-ordering new components for new products. Create new product and critical product notifications. Maintain product specifications. Maintain product documentation library. Coordinate factory builds of Engineering prototypes. Requirements: BSEE or BSET or equivalent experience. Electrical, Electronic or Mechanical Engineering background. Competence with MS Excel, Word and PowerPoint - strong computer skills. Extremely detailed oriented coupled with phenomenal follow-up skills. Ability to distill and document action items from meeting discussions. Strong work ethic - self-starter. Ability to creatively solve problems and remove roadblocks. Ability to work with a team to create and maintain a product specification. Budgeting and cost tracking skills. Excellent interpersonal, organizational and communication skills. Compensation and Benefits: We offer steady, stable, full-time work, and an attractive employment package, including a competitive salary, 401(k), paid vacation, personal time off, paid holidays, long term disability insurance, tuition reimbursement, medical insurance, dental insurance, life insurance, promotional opportunities and career growth.

Technical Project Manager - Supply Chain / Warehouse / Logistics We are seeking a highly analytical and experienced Product Manager to be the critical link between our client's Warehouse Operations and IT/Technology teams. This pivotal role is responsible for driving efficiency, identifying high-impact improvement opportunities, and ensuring our warehouse systems and processes are optimized and strategically aligned with overarching business goals. The ideal candidate has a proven track record in leading development teams, implementing complex warehouse systems, and using data to inform product strategy. Key Responsibilities Strategic Partnership: Act as the primary liaison between business operations and technology, partnering directly with Warehouse Managers to identify operational pain points, inefficiencies, and growth opportunities. Product Definition: Translate complex operational needs into clear, actionable business requirements, user stories, and acceptance criteria for the development team. Prioritization & Roadmap: Develop, own, and manage the product roadmap for warehouse systems (e.g., WMS, ERP), prioritizing enhancements and initiatives to deliver maximum value and operational efficiency. Data Analysis: Utilize strong SQL and Business Intelligence (BI) tool skills to analyze warehouse data, validate solution impacts, and support data-driven decision-making. Execution & Delivery: Manage development and support teams throughout the full product lifecycle (design, architecture, implementation, testing, and deployment) for process and system improvements. Performance Measurement: Define, track, and report on key performance indicators (KPIs) to effectively measure the success, impact, and ROI of implemented solutions and system changes. Technology Scouting: Stay current on emerging warehouse technology trends and logistics best practices, recommending and championing new tools or system improvements. Required Skills & Experience Domain Expertise: Proven professional experience in warehouse operations, logistics, supply chain, or distribution center management. Product/Technical Leadership: 5+ years of experience in a Product Manager or Technical Team Lead role, successfully managing and delivering software solutions with cross-functional teams. Technical Acumen: Strong background in designing, architecting, and translating complex business requirements into clear, actionable technical specifications. Data Proficiency: Expert data analysis skills, including the ability to write robust SQL queries, extract key operational insights, and present findings clearly to executive stakeholders. System Knowledge: Deep familiarity with core warehouse technologies, including Warehouse Management Systems (WMS), ERP systems, and related supply chain software. Communication: Exceptional written and verbal communication skills, enabling effective collaboration with both technical IT/Development teams and non-technical Operations staff. Problem-Solving: Strong prioritization and problem-solving skills with a demonstrated ability to balance addressing immediate operational needs ("quick wins") against pursuing long-term strategic system improvements. Education: Bachelor’s degree in Business, Supply Chain, Operations, or a related quantitative field. (MBA or relevant Master's degree is a plus).

One of our clients, a major electronics manufacturer is looking for a talented Product Manager - Electronics Permanent position with excellent compensation package and benefits. Salary: $120K base plus bonus Location: Metro NY (Huntington Station area onsite) ** Must be authorized to work for ANY employer in US Sorry, No H1B candidates Please read the description below and to be considered immediately email your resume to Product Manager Qualifications: 3+ years’ related experience with hi-tech industry related to telecommunications, electronics, machine automation, or controls systems in the Telecom, Aerospace and Defense industries. Practical working knowledge of the RF Microwave industry as an electrical engineer. Data analysis using spreadsheets, proficiency in MS Office with emphasis in Excel. Proven track record working with customers on a regular basis to provide technical assistance, outstanding customer service. Knowledge of principles and methods for promoting and selling products, including marketing strategies, tactics, and sales techniques. Strong communication skills (both verbal & written) including the ability to listen, ask, lead, question, and articulate customers’ requests, and report back to company’s team(s). Responsibilities: Oversee marketing material creation, datasheet review, competitive analysis and customer facing activities of the company’s product line. Work with the Group Product Manager in the execution of sales and marketing supporting activities, and to promote the company’s product line to sales representatives and customers through ongoing marketing activities and periodic special events and trade shows. Support sales and business development activities related to MMIC product lines Support the product development team with datasheet and application note requests. Work directly with Group Product Manager (GPM) to understand our development teams’ current capabilities. Support the Product Marketing Manager to better understand company’s global customers’ technical needs. Research latest technology needs for meeting the future demands of core markets and applications. Assist in determining the gaps between our current capabilities and customer or market needs and provide inputs to roadmaps for solutions. Work to grow knowledge and awareness of company’s core markets, characteristics, customers and trends Work collaboratively with Management, Marketing, Publications, Engineering and Operations teams Support Marketing Communications with direct marketing initiatives for new product launch materials (i.e., e-commerce, social media, trade shows, brochures, press releases.) Bachelor of Science in Electrical Engineering required Use this link to apply directly: Or email: Check ALL our Jobs: Keywords: product manager RF Circuits microwave telecom electronics aerospace defense machine automation electrical engineer

Senior Civil Engineer Role Overview As a Senior Civil Engineer, you will lead and deliver complex design projects for a variety of industrial, utility, municipal, and institutional clients. You'll collaborate with multidisciplinary teams, mentor junior engineers, and manage the preparation of high-quality construction documents under tight schedules. This position also involves direct coordination with clients, consultants, and contractors throughout design and construction phases. Key Responsibilities Lead civil design for high-profile energy and utilities infrastructure projects. Assist management to oversee the full project lifecycle, from initiation design to construction closure. Oversee and mentor junior engineers, review technical work, and support their development. Perform engineering calculations and design of site/civil systems for industrial facilities, higher education campuses, and public infrastructure projects for federal, state, and municipal clients. Conduct planning, permitting, design, and construction support for projects involving stormwater systems, water/wastewater treatment, pump stations, and geothermal. Prepare construction documents, specifications, construction schedules and cost estimates Proficiency in Autodesk Civil 3D, and familiarity with related software to develop site layouts, grading plans, utility profiles, and other design tasks. Development of Stormwater Pollution prevention Plans (SWPPP), and coordinate permitting and inspection tasks. Conduct research on engineering guidelines and regulations of municipal agencies. Conduct field inspections and manage QA/QC during construction. Collaborate on proposals and represent CE in meetings with clients and stakeholders Required Qualifications Education: Bachelor’s degree in Civil Engineering or equivalent Experience: 7–10 years in civil engineering, with a focus on utilities and public infrastructure Licensure: EIT required; PE preferred Technical Skills: Strong knowledge of civil design, construction practices, and relevant building codes Software: Proficiency in AutoCAD, Civil 3D, and Microsoft Office; Revit familiarity a plus Other: Valid NYS driver’s license (or equivalent) and willingness to travel throughout the NYC Metro Area Strong communication skills, both verbal and written

Epic Beacon Analyst (Proficient or Certified) Required: • Proficient or Certified in Epic Beacon application., • At least one year experience with build and/or maintenance of the Beacon module., • Strong communication skills, written and verbal., • Highly organized, able to multitask as well as maintain focus on individual tasks., • Track and document build, risks, and issues accurately in our project management software., • Implementation roll-out of Epic Beacon system with continued support post implementation., • Lead and coordinate clinical process redesign., • Collaboratively work with users to assess needs, monitor data, implement system updates, and analyze systems for performance issues., • Apply technical expertise to system build to identify, troubleshoot, and resolve problems., • Work closely with project/operational leadership to accurately scope out build requests and provide streamlined solutions based on current system set-up., • Lead meetings regarding project status and on-going work production coordination., • Act as expert technical resource to development staff in all phases of the development and implementation process., • Other duties as assigned.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you’re looking for a career with access to the brightest minds in cybersecurity, you’ve found it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42’s Managed Detection and Response (MDR) service is growing fast — and we’re building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you’ll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities • Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance, • Support onboarding activities for new customers, • Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations, • Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed, • Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps, • Help drive consistency and quality in how incidents and threat intelligence are communicated externally, • Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications • 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience, • Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR, • Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly, • Experience reviewing, drafting, or presenting incident reports and security findings, • Familiarity with Cortex XDR or Cortex XSOAR, • Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

BRIEF POSITION SUMMARY: We are growing our data platform team and are seeking an experienced Data Platform Architect with deep cloud data platform expertise to drive the overall architecture and design of a modern, scalable data platform. This role is responsible for defining and advancing data platform architecture to support a data-driven organization, ensuring solutions are efficient, reusable, and aligned with long-term business and technology objectives. This position carries architectural and strategic responsibility for the design and implementation of the enterprise data platform. The role will support multiple initiatives across the data ecosystem, including data lake design, data engineering, analytics, data architecture, AI/ML, streaming and batch processing, metadata management, and service integrations. DUTIES AND RESPONSIBILITIES: • Lead technical assessments of the current data platform and define the architectural roadmap forward, • Collaborate on strategic direction and prioritize data platform architecture to support business and technical objectives, • Partner with enterprise and solution architects to ensure consistent standards and best practices across the data platform, • Architect and design end-to-end data platform solutions on cloud infrastructure, emphasizing scalability, performance, and reusable design patterns, • Design cloud-first, cost-effective data platform architectures, • Architect batch, real-time, and unstructured ingestion frameworks with scale and reliability, • Enable semantic interoperability of data across multiple sources and structures, • Implement automation for lineage, orchestration, and data flows to streamline platform operations, • Design and maintain metadata management frameworks to support current and future tools, • Continually enhance automation and CI/CD frameworks across the data platform, • Architect solutions with security-by-design principles, • Monitor industry trends and emerging technologies to continuously improve the data platform architecture, • Provide technical leadership and guidance to data platform engineers executing against the roadmap, • Own and maintain data platform architecture documentation DUTIES AND RESPONSIBILITIES (CONTINUED): • Support a wide range of data platform use cases, including data engineering, business intelligence, real-time analytics, visualization, AI/ML, and service integrations, • Collaborate with third-party vendors and partners on data platform integrations EDUCATION AND EXPERIENCE: • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field required, • Minimum of 10 years of experience designing high-availability data platform architectures, • Minimum of 8 years of experience implementing modern cloud-based data platforms, • Strong experience with Google Cloud Platform services, including BigQuery, Google Cloud Storage, and Cloud Composer, • Minimum of 5 years of experience designing data lake architectures, • Deep expertise across modern data platform, database, and streaming technologies (e.g., Kafka, Spark), • Experience with source control and CI/CD pipelines, • Experience operationalizing AI/ML models preferred, • Experience working with unstructured data preferred, • Experience operating within Agile delivery models, • Minimum of 3 years of experience with infrastructure as code (Terraform preferred) REQUIRED TECHNICAL EXPERIENCE (ADDED): • Hands-on experience designing and operating data platforms on Google Cloud Platform (GCP), • Strong experience with Databricks for large-scale data processing and analytics, • Experience integrating data from IoT devices and machine monitoring systems is highly preferred, • Familiarity with industrial, sensor-based, or operational technology (OT) data pipelines is a plus SKILLS: • Strong cross-functional communication and collaboration skills, • Excellent organizational, time management, verbal, and written communication skills, • Expertise across modern data platform technologies and best practices (BigQuery, Kafka, Hadoop, Spark), • Strong understanding of semantic layers and data interoperability (e.g., LookML, dbt), • Proven ability to design reusable, automated data platform patterns, • Demonstrated leadership in distributed or remote environments, • Track record of delivering data platform solutions at enterprise scale, • Ability to write testable code and promote solutions into production environments, • Experience with Google Cloud Composer or Apache Airflow preferred, • Ability to quickly understand complex business systems and data flows, • Strong analytical judgment and decision-making capabilities OTHER REQUIREMENTS: • Ability to travel up to 10 percent as required, • This role may require access to regulated or controlled information

Our client is seeking a dedicated and outgoing Electronics Assembler to join our Temperature Control Systems Department. Job Function: Key Responsibilities: • Assemble electronic subassemblies according to engineering specifications and work instructions, • Perform detailed inspections and testing of assembled components to ensure quality standards, • Collaborate with engineering and production teams to troubleshoot and resolve assembly issues, • Maintain a clean and organized work area, adhering to safety and quality protocols, • Document assembly processes and test results accurately in company systems, • Assist in the continuous improvement of assembly procedures and workflow Job Requirement: Skills and Qualifications: • Proven experience in electronic assembly, preferably within aerospace or related industries, • Strong understanding of electronic components, wiring, and soldering techniques, • Excellent attention to detail and manual dexterity, • Ability to read and interpret technical drawings, schematics, and work instructions, • Good communication skills and a team-oriented attitude, • Ability to work in a fast-paced environment and meet production deadlines, • Assembles fabricated components to make subassemblies or assemblies for electrical or electronic systems using hand and electrical tools

We're working with a growing trading-technology fintech in New York that builds advanced systems for banks and trading venues. Their platform provides a powerful framework and central event system that improves communication between financial applications, reduces technical debt, and helps prevent failures during critical market events. They are seeking a React Developer to help build modern, high-performance user interfaces that support real-time trading workflows. Responsibilities * Develop and maintain front-end applications using React, JavaScript, and TypeScript * Build reusable components and responsive UI features * Work closely with backend and product teams to deliver clean, intuitive interfaces * Optimize performance for real-time data and complex workflows * Contribute to code reviews, technical discussions, and ongoing improvements Requirements * 4+ years experience with React, JavaScript and TypeScript * Solid understanding of front-end architecture and component-driven design * Experience with real-time data or fintech is beneficial but not required * Strong problem-solving skills and attention to detail What's Offered * Dynamic and innovative engineering environment * Remote flexibility with a New York-based team * Opportunities to work on impactful trading-technology systems McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

About AV Pros NY At AV Pros NY, we design, engineer, and integrate advanced audiovisual and technology systems for commercial, corporate, educational, and entertainment environments. Our team is passionate about delivering reliable, intuitive, and high-performance AV solutions that empower people to connect, communicate, and collaborate. We are seeking a skilled, hands-on AV Systems Programmer to join our growing engineering team in Hicksville, NY. The ideal candidate will have a strong background in AV programming, troubleshooting, and control systems integration, along with a passion for creating seamless, user-friendly experiences. Key Responsibilities • Programming & Integration Program, test, and deploy AV control systems using Crestron, Q-SYS and Extron platforms., • Develop automation code to ensure stable, efficient, and intuitive system operation., • Design and implement network-based AV and AV-over-IP systems for commercial and enterprise environments., • Build clean, user-focused graphical interfaces (GUIs) aligned with AV Pros NY design standards., • Integrate UC platforms (Teams, Zoom, Webex), codecs, digital signage, and BYOD systems. Commissioning, Testing & Support • Commission and validate newly installed AV systems, ensuring all components perform to design intent., • Perform in-house and onsite testing, troubleshooting, and system verification., • Utilize tools such as Crestron XIO Cloud and Q-SYS Reflect for monitoring and system management., • Deliver end-user training, documentation, and quick-start guides for seamless adoption., • Conduct preventive maintenance and implement updates to enhance performance and reliability. Collaboration & Documentation • Collaborate with Project Managers, Design Engineers, and Field Technicians to transform system designs into fully functional programs., • Produce and maintain accurate system documentation, including source code, configurations, and GUI screenshots., • Write functional narratives and daily task reports for internal and client records., • Mentor junior programmers and help establish company-wide programming standards. Innovation & R&D • Burn-in programming in R&D Lab, test code and GUI functionality in a controlled environment., • Develop and refine standard programming templates and commissioning workflows., • Participate in testing new AV and network automation solutions. Networking Responsibilities • Collaborate with the networking team to ensure secure, optimized connectivity across AV environments throughout the installation cycle. Qualifications Experience • 5–10 years of experience in professional AV programming, commissioning, and integration., • Proven expertise in Crestron, Q-SYS and Extron programming environments., • Strong understanding of AV system design, signal flow, and networked AV (AV-over-IP)., • Experience with UC platforms, audio DSP configuration, and enterprise-level AV/IT systems., • Experience programming and deploying Unifi network devices preferred. Education Certifications (Preferred) • Crestron Certified Programmer, • Q-SYS Level 2 or higher, • Dante Level 1 & Level 2, • CTS, CTS-I, or CTS-D, • Extron Control Professional Certification Nice to Have • Bachelor’s degree in Computer Science, Electrical Engineering, Audio Engineering, or related field preferred. Skills & Attributes • Strong proficiency in programming/scripting languages such as SIMPL, Lua, Python, and HTML., • Excellent problem-solving and analytical abilities with a sharp attention to detail., • Proficiency with Microsoft Office (Word, Excel, Outlook)., • Exceptional organizational and documentation skills., • Strong communication and client-facing abilities., • Self-motivated and able to work both independently and as part of a team., • Passionate about emerging AV and IT technologies., • Results-driven mindset with a focus on quality and reliability. Why Join AV Pros NY • Be part of a collaborative, innovative team that values craftsmanship, precision, and teamwork., • Work on cutting-edge AV, IT, and automation projects for top-tier clients., • Competitive pay, annual performance-based bonuses, and opportunities for certification and professional growth., • Access to training, mentorship, and continuing education., • Supportive company culture that rewards initiative, loyalty, and technical excellence.

Responsibilities • Serve as an active member of the Beaker clinical application team, dedicated to the full implementation roll-out, transitioning from Soft Lab (SCC) to Epic Beaker., • Play a crucial role in the implementation, optimization, and support of the Epic Beaker laboratory information system (LIS)., • Responsible for ensuring the smooth functioning of the Beaker system by working closely with laboratory staff, IT teams, and other stakeholders., • Follow departmental standards for software configuration control, quality assurance, and version releases., • Test and maintain application/integrated test scripts, while having the ability to communicate new releases of features/functionality, and any application changes/revisions to operational leadership., • Work with instructional designers to develop and maintain application specific training curriculum and materials., • Well versed in process improvement, demand management, and project management methodologies., • Participate in the on-call responsibilities in support of a 24hr/7 days- production system environment, while acting as the primary support contact for the applications end-users., • Plan and coordinate downtime, change management, maintenance, and upgrades. Qualifications and Skills • Healthcare knowledge/experience with exposure to laboratory workflows., • Excellent analytical and problem-solving skills., • Strong communication and interpersonal skills to effectively interact with end-users and technical teams., • Participates in multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies., • Ability to manage multiple priorities and work independently in a fast-paced environment., • MS Office experience required. Requirements • Bachelor's degree in healthcare administration, information systems, or a related field., • Strong knowledge and experience with Epic Beaker (Beaker Anatomic Pathology, Beaker Clinical Pathology), with certification/accreditation/proficiency., • Demonstrate basic knowledge of Epic application and third-party solutions, while understanding laboratory workflows, terminology, and best practices., • Blood Bank/Pathology/Microbiology clinical knowledge and expertise preferred., • HL7 and data networking experience preferred.

Job Description Join a Leading Surveying Firm with a Legacy of Excellence Control Point Associates is not your average surveying firm — we are a dynamic team committed to delivering exceptional surveying services. With over 30 years of experience in land surveying, we specialize in services like construction stakeouts, boundary surveys, and 3D laser scanning, serving industries such as construction, engineering, and land development. Our team is expanding, and we’re looking for an experienced Project Manager to join us in Long Island, NY. If you're a skilled Project Manager who thrives in a fast-paced, team-oriented environment, we want to hear from you! Up to a $10,000 signing bonus will be provided! Why Control Point Associates? At Control Point Associates, we’re a team that focuses on doing great work and helping our employees grow. Here’s why joining us could be the perfect career opportunity for you: • 30+ Years of Expertise: We’ve earned a reputation for exceptional quality, precision, and dependability over three decades of service., • Cutting-Edge Technology: We utilize advanced tools like Trimble, Leica, and 3D laser scanners to ensure the highest standard of work., • Opportunities for Advancement: We invest in your career growth through ongoing training and certification programs., • Collaborative Team Culture: Our work environment promotes teamwork, where everyone contributes to achieving collective success., • Comprehensive Benefits: Enjoy medical, dental, and vision coverage, 401(k) matching, paid time off, and holiday breaks., • Diverse Work Experience: No two days are alike, with a mix of both field and office-based projects to keep your work dynamic and engaging., • Company Perks: Benefit from team lunches, weekly breakfast, holiday celebrations, and a fun, collaborative culture., • Supportive Work Environment: Your contributions are valued, and we prioritize your career development and growth. Essential Functions:, • Quality control of all survey documents, including survey plans, record plots, metes and bounds descriptions, review of title commitment reports and construction layout services., • Provide weekly progress and status reports on project deliverables to all project stakeholders and management team., • Responsible for administering surveying activities which includes oversight of staff, technical resources, and client communication for multiple projects., • Prepare and execute quality control reviews, safety and quality assurance procedures., • Effectively convey our Integrated Business Model in both written and verbal business development discussions and create/maintain our strong presence and leadership in the market and beyond., • Initiate and participate in business development activities to partner with new and existing clients., • Continually seeks opportunities to increase client satisfaction and deepen client relationships., • Monitor project budgets and accountability for project profitability; prepare and review project billing reports for monthly invoicing; work with accounting department on account collections., • Staff development, contract preparation, know your numbers and be accountable for them., • Champion our brand, our values and our culture with your positive attitude, dress and demeanor, • Exemplify the highest level of commitment, positively work the hours needed., • Other duties as assigned. Knowledge, Skills, and Abilities:, • Minimum of 8 years of survey experience., • New York Licensed Land Surveyor., • Proven track record of business development and leadership., • Bachelor's Degree preferred., • Proficient in AutoCAD Civil 3D., • Ability to relate to clients and people at all levels of the organization., • Must possess excellent communication, diplomacy and listening skills; specifically, be accessible and responsive to the needs of clients., • Ability to read, analyze, and interpret drawings and the most complex documents., • Ability to operate a computer, using technical software and other applications., • spreadsheets, and other business software., • Driven to succeed. Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer. Compensation and Benefits: • Pay Range: $100,000-$150,000+ annually depending on experience, licensure, and geographic location., • Up to a $10,000 signing bonus!!, • Additional Benefits: Health, dental, and vision insurance, life insurance, 401(k) match, paid time off, and more. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group. Powered by JazzHR cZiuHFBG66

Job Description A multi-discipline engineering firm with over 70 years in business is looking for a MEP Project Manager for their Huntington, New York office! Responsibilities: • Supervise/coordinate projects with other departments, • Prepare construction drawings/specification for public and private bidding, • Direct communication with clients regarding project coordination, • Provide technical leadership, production/scheduling, quality control and cost proposals, • Supervise junior staff Requirements: • Bachelor’s Degree in Mechanical Engineering, • 5+ years of HVAC design experience, • 3+ years of project management experience, • PE License preferred, • Demonstrated experience in technical leadership, overseeing projects and working with clients, • Local municipality and government agency experience preferred Salary is commensurate with experience. Successful applicants must be authorized to work in the USA without sponsorship. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, or national origin. Please contact Laura Harrison for further information! 517-906-6926

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. How you'll make an impact Client Support • Leads meetings with clients, including negotiating, selling lines of insurance, and renewal meetings at client locations, • Responsible for providing comprehensive client support and acts as main client contact for book of business., • Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management., • Owns all audit, review and claims processes for assigned book of business., • Manages and develops strong personal relationships with appropriate insurance carrier personnel., • Skilled at forecasting industry trends to predict needed changes in client strategies, • Mentors or leads the work of more junior team members, • Creates complex risk-management strategies for accounts and other team members to attract and retain large client accounts., • Partners with industry and carrier experts to deliver strategy and solution options to clients and the broader agency, • Other duties as assigned., • Some travel may be required #LI-JW1 About You Required: • Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience., • Active P&C license, • Ability to travel up to 25% of the time, • Previous insurance knowledge and experience managing client relationships., • Proficient in using technology as a tool to maximize productivity and quality., • Strong written and verbal communication skills., • Comfortably engages others in consultative discussion., • Effectively manages/balances multiple and sometimes competing priorities. We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Salary: $65,000 - 70,000 per year Requirements: • I require a minimum of 3+ years of Help Desk or Systems experience. Candidates should hold a BA or BS degree in Computer Information Systems or have equivalent certifications. You should have experience in the administration of on-prem Microsoft Active Directory and Microsoft 365. A fundamental understanding of networking, including knowledge of SD-WAN technologies, network routing protocols, subnetting, VLANs, and experience working with firewalls, routers, and network switches, is essential. Familiarity with cloud-hosted or virtual servers is also required, along with experience maintaining Help Desk Ticketing Systems and tracking IT Inventory Assets. I expect candidates to be able to efficiently multi-task, follow written and verbal instructions, adapt, and remain calm under pressure during changes or client emergencies. Attention to detail and the ability to handle break/fix IT issues as well as projects is a must. Responsibilities:, • In this role, I will have you supporting the Director of IT and various initiatives that drive our company's success. Your responsibilities will include, but are not limited to:, • Administering Microsoft 365, including Entra, Power Platform, Exchange Online, SharePoint, and Teams., • Managing On-Prem Active Directory, DHCP, DNS, Domain Controllers, and LAN/WAN., • Providing Helpdesk Level 1 and 2 support for employees and maintaining the corporate ticketing system., • Setting up and troubleshooting desktop computers and laptops, including all peripheral devices., • Overseeing IT Asset Management., • Drafting IT documentation for processes and procedures to be used by both technical and non-technical employees., • Configuring and administering mobile devices via MDM tools., • Monitoring and administering system backups., • Participating in IT projects, including new hardware/software installations, updates, decommissioning old hardware/software, and e-waste recycling., • Administering our VoIP environment while documenting procedures and processes and providing employee training., • Demonstrating clear and concise verbal and written communication with organizational leadership, employees, and technical consulting teams., • Establishing solid, trusted relationships with colleagues., • Responding to business-critical emergencies, both during and after business hours., • Performing any other duties as assigned. Technologies:, • Active Directory, • Cloud, • Hardware, • Support, • LAN, • Microsoft 365, • Microsoft Intune, • Mobile, • Network, • Security, • SharePoint Desirable skills include experience with Microsoft Entra and Microsoft InTune, as well as related Microsoft certifications and networking/security certifications. This is a full-time position with an annual pay range of $65,000.00 - $70,000.00. I offer a comprehensive benefits package that includes 401(k) with matching, dental insurance, an employee assistance program, flexible spending accounts, health insurance, life insurance, paid time off, and a referral program, among others. The work schedule consists of an 8-hour day shift, Monday to Friday. We pride ourselves on being an Equal Employment Opportunity employer, prohibiting discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidates should be able to commute to Syosset, NY, or be willing to relocate before starting work. last updated 52 week of 2025

Job DescriptionDescription: OVERALL RESPONSIBILITY: Overall responsibility is to increase sales, maximize market penetration and achieve sales budget by establishing and executing a sound business plan. Effectively sell directly to end users in the Academic and Biomedical Research Market and achieve established goals though product promotion, demonstration, and proposals, acting as a Brand Ambassador for Nikon Microscopy and Imaging products as part of a sales team. Perform account management activities and administrative functions for purposes of planning, recordkeeping, customer database maintenance, inventory documentation, and forecasting. Regularly report sales activity and market conditions to Regional or Area Manager. The employee spends significant amounts of time traveling and working in research laboratories at universities, hospitals, Biotech and other related biomedical institutions. KEY AREAS OF RESPONSIBILITY: • Create and execute a strategic sales plan and achieve sales budget and product mix goals for territory. Work in a self-directed manner without direct, daily supervision., • Expand sales channels to increase market penetration in designated product areas and markets through individual actions as well as a part of a coordinated sales team., • Design, Assemble, Integrate, and Provide Training and support for microscopy and imaging instruments, • Provide effective and persuasive product demonstrations in a competitive sales environment, • Provide current and high-level technical expertise to Biomedical Research Customers within the territory. Communicate product and proposal information confidently to key Stakeholders effectively in order to generate sales., • Maintain customer database information for respective territory., • Monitor daily/monthly orders and provide accurate forecasting and comprehensive account information to Regional or Area Sales Manager., • Prepare and deliver professional quotations and proposals, • Provide excellent Customer Service outcomes through personal actions and effective resource utilization, • Submit reports providing critical sales data including but not limited to overall sales activity, daily activity log, business trends and competitive market activity., • Attend and actively participate in company activities, including sales meetings, training classes, workshops, seminars and trade shows as required., • Monitor all incoming inquiries via telephone and e-mail and ensure timely response. Act with a sense of business urgency and in accordance with company timelines., • Routinely work outside of normal hours of operation, as needed, in order to fulfill essential responsibilities. ANCILLARY RESPONSIBILITIES: • Perform administrative and recordkeeping responsibilities in a timely and accurate manner:, • Scheduling, • Strategic Opportunity and Call Planning, • Expense Reports, • Consignment Inventory/Demo Equipment Recordkeeping, • Expenses and Mileage recordkeeping, • Periodic (Weekly/Monthly) Status and Production Reports, • Database Management, • Sales Forecasting and Budgetary Reports, • Experience with MS applications (Word, Excel, PowerPoint and Outlook), • Introductory programming experience a plus, • Advanced knowledge of computer hardware and software, • Preference for NIS Elements Software experience, • Strong knowledge of microscopy and scientific instruments, • Preference for high-performance imaging applications including confocal and super resolution, • Negotiation skills, • Mechanical aptitude for instrument assembly and integration, • Excellent communication skills; ability to communicate internally and externally, representing the Company professionally and effectively to customers and other external sources., • Excellent presentation skills, • Ability to lift and carry up to 40lbs, • Ability to travel by car, public transportation, or air, overnight included, up to ~50% (varies by territory and project), • Ability to routinely access and visit customer sites to evaluate needs, promote product or service product (Up to 90% field work at customer sites), • Ability to communicate with people outside of the organization representing the Company to customers, government and other sources., • Capability to prioritize and multi-task, managing multiple projects of varying magnitudes and velocities, • Ability to develop constructive and cooperative working relationships with others in a team selling environment, and maintain them over time. EDUCATION, SKILLS & EXPERIENCE: • B.S. in Bioscience or related field, • Ph.D. preferred, • Current, valid Driver license, • Customer Service and/or Sales Experience Preferred, • Sales experience in scientific and optical instrumentation highly preferred, but not necessary., • Hands-on experience with microscopy applications preferred, • Knowledge of Nikon-specific Instrumentation and Operation highly preferred Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position. The salary range for this position is $70- 110K, please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Job Description Summary: Parabit is a U.S.-based global leader in Security, Self-Service, and Customer Experience solutions, proudly innovating for over 30 years. We design and manufacture scalable, high-quality products and services that help clients optimize operations and elevate customer engagement. Our long-standing client relationships-spanning banking, aviation, transit, retail, hospitality, healthcare, education, and government-are a testament to our reliability and results-driven approach. From consulting and design to prototyping, engineering, manufacturing, integration, and technical support, Parabit delivers end-to-end solutions tailored to each client's needs. Learn more at or contact us at . Role: Strategic Relationship Manager Location: Hybrid (Bellmore, NY for 30-90 days, then remote) Type: Full-Time We're seeking a dynamic Strategic Relationship Manager to drive growth through strong partnerships with architects & engineers (A&E), integrators, distributors, and end users. This role blends strategy, relationship-building, and client-facing engagement to expand Parabit's market presence. Responsibilities • Develop and nurture strategic relationships across key partner segments, • Define scopes of work and coordinate on-site client meetings, • Represent Parabit at trade shows and industry events, • Deliver compelling presentations to prospective clients, • Collaborate cross-functionally with internal teams to ensure client success, • Maintain responsive, transparent communication with all stakeholders Qualifications • Proven experience in strategic planning and market research, • Strong interpersonal, networking, and customer service skills, • Natural relationship builder with a consultative approach, • Excellent written and verbal communication, • Comfortable working independently and within cross-functional teams, • Familiarity with PC systems, networking, and embedded technologies Ready to Make an Impact? If you're passionate about building meaningful partnerships and driving innovation, we'd love to hear from you. Apply today or reach out at . All employment candidates must pass: a NON-DOT Drug screening, Criminal and Credit Background Check and a Driver License Check prior to employment.

Job DescriptionJoin Our Thriving Team as a Support Technician at WheelHouse IT! Are you passionate about technology and looking to take your IT career to the next level? Do you want to make a real impact, working with a variety of clients and tackling diverse challenges? Look no further! Location: Long Island-based ONLY, with opportunities for on-site and hybrid work. At WheelHouse IT, we’re not just solving technical problems, we’re creating long-term partnerships and building a future-proof business. As a Support Technician, you’ll be at the heart of it all, helping our clients succeed by providing top-tier support, troubleshooting, and innovative solutions. What You’ll Do: * Support and Grow: You’ll be the go-to tech for both remote and on-site client needs. Whether it’s fixing an issue or providing expert guidance, you’ll be trusted to handle a wide variety of requests. * Collaboration and Communication: Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions, your communication will make the difference. * Troubleshoot and Innovate: Every day will present new challenges, and you’ll have the opportunity to think outside the box. We encourage fresh ideas and solutions, ensuring you’re always growing in your role. * Contribute to Bigger Projects: Assist with internal system enhancements, customer-facing environments, and major IT projects when the need arises. No two days are the same! Who You Are: * A Problem-Solver: You thrive when faced with challenges and approach every situation with a “can-do” attitude. You’re always looking for solutions, not excuses. * A Team Player: You know that success is a team effort. Whether you’re collaborating with colleagues or interacting with clients, you’re all about building strong relationships. * A Driven Learner: You’re excited about continuous improvement—both personally and professionally. You understand that staying ahead in IT means never stop learning. * Customer-Focused: You’re always looking for ways to make our clients’ lives easier, offering outstanding service with a smile. Why WheelHouse IT? * Fast-Paced, Dynamic Environment: No two days are the same! You’ll always be on your toes, solving complex problems, and making a difference in our clients' operations. * Growth and Development: At WheelHouse IT, we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together. * Inclusive, Fun Team Culture: Our team doesn’t just work hard, we also know how to have fun. With a diverse, inclusive, and supportive environment, you’ll feel like part of something special. Benefits Package: * Comprehensive Medical, Dental, and Vision Insurance * 401(k) with a GENEROUS company match * Paid Time Off and Company-Sponsored Cell Phone * Performance-Based Bonuses * Training and Professional Development * And more perks that make this a great place to work, learn, and grow! Compensation: $16.50/hr What We’re Looking For: * Challenge Accepted: You step up when faced with tough problems, always looking for solutions, not excuses. * Own It: Mistakes happen. You own them, learn, and move forward. * Attention to Detail: Precision is key in everything—from troubleshooting to documenting solutions. * Team Player: You collaborate effectively, explaining tech to clients and working with teammates. * Continuous Growth: You’re driven to improve, learn, and build a solid knowledge base. * Epic Personality: You bring positive energy and thrive in a fast-paced environment. Bonus Points For: * 1+ year of IT support experience (networking, Microsoft products, Active Directory) * Certifications (A+, Network+, or equivalent) * Familiarity with MSP environments or tools like LabTech or ConnectWise Powered by JazzHR HwOBHKY2db

Job Description We are seeking a highly skilled Level 3 IT Support Engineer to serve as a senior escalation point for complex technical issues across a multi-site environment. This role requires deep expertise in infrastructure, networking, security, and systems administration, with the ability to lead incident resolution, mentor junior technicians, and support business-critical healthcare operations. Experience supporting Dental and/or Medical practices is strongly preferred, including familiarity with EHR/PMS systems, clinical workflows, and healthcare compliance requirements. Key Responsibilities Advanced Technical Support & Escalation Act as the highest-level escalation point for complex desktop, server, network, and application issues Troubleshoot and resolve advanced issues involving Active Directory, Azure AD, Group Policy, DNS, DHCP, and identity systems Lead root cause analysis (RCA) and implement permanent corrective actions Handle high-impact incidents with urgency and professionalism Infrastructure & Systems Engineering Design, deploy, and maintain Windows Server environments (on-prem and cloud) Support virtualization platforms (VMware, Hyper-V, Azure) Manage Microsoft 365 (Exchange Online, SharePoint, OneDrive, Intune, Defender) Support backup, disaster recovery, and business continuity solutions Networking & Security Diagnose and resolve advanced network issues (firewalls, VPNs, VLANs, routing) Experience with firewall platforms such as Meraki, SonicWall, Fortinet, or Palo Alto Implement and support security controls including MFA, EDR/XDR, DNS filtering, and email security Assist with security incidents, investigations, and remediation efforts Healthcare Technology Support (Preferred) Support Dental and/or Medical IT systems such as: Dental: Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Dexis, imaging systems Medical: EHR/EMR platforms, practice management systems, clinical applications Understand clinical workflows and minimize disruption in patient-care environments Ensure systems align with HIPAA and healthcare compliance requirements Leadership & Mentorship Mentor Level 1 and Level 2 technicians Assist in creating documentation, SOPs, and knowledge base articles Participate in technology planning, standardization, and lifecycle management Collaborate with vendors and third-party partners Required Qualifications 5+ years of progressive IT support experience, including Level 3 or senior engineering responsibilities Strong expertise in Windows Server, Active Directory, Microsoft 365, and networking Proven ability to troubleshoot complex, multi-system issues independently Excellent communication skills and customer-facing professionalism Experience working in structured ticketing systems and following SLAs Preferred Qualifications Dental and/or Medical IT experience Healthcare compliance knowledge (HIPAA, HITECH) Experience in multi-site or MSP environments Certifications such as: Microsoft (Azure, M365) Cisco / Meraki Security certifications (Security+, CISSP – a plus) Experience with automation, scripting (PowerShell), or RMM tools What Success Looks Like in This Role Critical issues are resolved quickly with minimal business impact Infrastructure is stable, secure, and well-documented Junior technicians grow through mentorship and guidance Healthcare systems remain reliable, compliant, and optimized. Just tell me where this is going.

Job Description Overview We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you. Responsibilities Provide first-level technical support to clients primarily from our central office in Syosset, NY. Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools. Occasionally visit client sites to provide on-site support as needed. Document and track all support requests, resolutions, and follow-up activities in our ticketing system. Collaborate with other team members to escalate and resolve complex issues. Participate in ongoing training and development to stay current with emerging technologies and best practices. Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field. Qualifications Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Basic knowledge of computer hardware, software, and networking fundamentals. Ability to work independently and as part of a team. Customer-focused attitude with a desire to provide exceptional service. Willingness to learn and adapt to new technologies and environments. Availability to occasionally travel to client sites as required. Preferred Skills Previous experience in a helpdesk or technical support role. Familiarity with MSP environments and ticketing systems. Certifications such as CompTIA A+, Network+, or similar are a plus. Benefits Competitive salary and benefits package. Opportunities for professional growth and advancement. Supportive and collaborative work environment. If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!

Job DescriptionSalary: $65000-$80000 Title: Senior IT Support Specialist Location Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary Range $65,000$80,000 Department Service Desk Reports To Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for exceptional client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end. Were looking for a Senior IT Support Specialist who leads with customer service, thinks holistically about systems, and enjoys solving complex problems while building strong client relationships. The Role As a Senior IT Support Specialist, youll be a primary point of contact for clients, responsible for resolving advanced technical issues, driving long-term fixes, and improving how support is delivered. This is not a call-center or ticket-churn role. Youll work across multiple client environments, communicate directly with stakeholders, and take ownership from initial request through resolution and follow-up. Success in this role requires both strong technical capability and excellent customer-facing judgment. What Youll Do • Serve as a trusted, client-facing technical resource for escalated and complex support needs, • Diagnose and resolve issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments, • Own issues end-to-end including investigation, resolution, documentation, and client communication, • Support networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, • Partner with teammates in a non-tiered support structure that values collaboration and shared ownership, • Participate in client projects including migrations, deployments, security initiatives, and system upgrades, • Identify recurring issues and recommend automation, tooling improvements, or process changes, • Maintain clear, accurate documentation and contribute to internal knowledge resources Experience with all tools is not required. Exposure to several is strongly preferred. Cloud & Productivity • Microsoft 365, Azure AD, Intune, • Windows Server, Active Directory, Group Policy, • Meraki, Fortinet, SonicWall, • VLANs, VPNs, Wi-Fi administration, • RMM platforms such as NinjaOne or Datto RMM, • PSA tools including ConnectWise or Autotask, • 25+ years of experience in an MSP or fast-paced, multi-client IT support environment, • Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals, • Customer-first mindset with the ability to communicate clearly and calmly with non-technical users, • Comfort diagnosing unfamiliar technologies through logic, research, and experimentation, • High ownership mentality you dont pass problems along, you solve them, • Proactive approach to improving processes, documentation, and tooling, • Desire to keep learning and expanding technical depth, • Customer-focused support culture: Technical excellence paired with real client relationships, • Non-tiered team structure: Ownership, autonomy, and accountability without rigid escalation paths, • Variety and growth: Exposure to diverse environments that rapidly build skills, • Impact-driven work: Your ideas for efficiency, automation, and improvement are encouraged and implemented, • Supportive culture: Curious, collaborative teammates who value quality work and mutual respect