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Job description Job Title: Executive Assistant Company: Courageous Therapy Location: Rochelle Park, NJ — Hybrid (3 days on-site / 2 days remote) Job Type: Part Time- Full-Time Reports To: Leidy Quispe, Founder & CEO Expected Start: September 2025 (flexible) About the Role: Courageous Therapy is looking for a highly organized, proactive, and creative professional to become Leidy’s right-hand partner—part accountability coach, part executive assistant. You’ll protect her time, keep projects moving, and elevate our brand presence while ensuring clients continue to receive gold-standard care. This is a multifaceted position spanning executive support, social media management, customer service, and day-to-day practice operations. If you thrive on variety, love systems, and are passionate about mental-health advocacy, we’d love to meet you. Key Responsibilities: Executive Assistance Calendar & Email Management – own Leidy’s schedule, triage emails, and coordinate patient sessions, media appearances, and travel. Weekly meets with Leidy and Social Media Team Event & Travel Logistics – book podcasts, speaking engagements, and all related travel. Presentations & Docs – draft and refine slide decks, handouts, and other speaking materials. Client & Partner Relations – send thoughtful gifts, manage outreach, and nurture collaborations. Goal Tracking – keep Leidy on pace with social-media milestones, book-writing deadlines, and other strategic objectives. Information Organization – maintain orderly digital files, contacts, and personal notes. Client & Customer Service Serve as the first point of contact for new leads—screening for fit with Leidy’s specialty. Confirm and Make appointments for clients Explain services, out-of-network processes, and our trauma-focused approach. Address inquiries, troubleshoot concerns, and escalate to Leidy when appropriate. Monitor outstanding invoices and follow up on payments. Practice Operations & Team Support Office Management Draft and update SOPs to keep operations consistent and scalable. General Mental Health Practice Tasks What We’re Looking For: Organized Multitasker: You can juggle priorities and meet deadlines in a fast-paced environment. Clear Communicator: Strong written and verbal skills for client emails, social captions, and team updates. Customer-Centric Mindset: Empathetic, solutions-oriented, and dedicated to exceptional client experiences. Creative Problem-Solver: Eager to brainstorm content ideas and tackle challenges proactively. Growth-Oriented Team Player: Open to feedback, learning, and evolving with a growing practice. Why Join Courageous Therapy? Meaningful Impact: Help clients break cycles of trauma and live more fulfilling lives. Direct Mentorship: Work closely with Leidy and Joe—gaining insights into therapy, branding, and business strategy. Dynamic Projects: From social campaigns to event planning, your days will be varied and creatively stimulating. Mission-Driven Culture: We value empathy, connection, and real change—both for our clients and our team. About Courageous Therapy Founded by Leidy Quispe, LPC, ACS, Courageous Therapy empowers individuals to heal unresolved pain, dismantle self-sabotage, and reclaim authentic self-worth. Guided by her own healing journey, Leidy offers a safe, judgment-free space for deep, trauma-informed work. Mission: Help people heal generational trauma, self-doubt, and unhealthy patterns so they can build fulfilling relationships and lead purposeful lives. Vision: A world where every individual lives free from past burdens—ending cycles of trauma for future generations. Job Types: Full-time, Part-time Pay: $17.00 - $21.00 per hour Expected hours: 15 – 30 per week Benefits: Flexible schedule Paid time off Experience: Personal assistant: 1 year (Preferred) Language: Spanish (Preferred) Ability to Commute: Rochelle Park, NJ 07662 (Required)
Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant