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Job Description Putting people at ease. Seeing what they’re not saying. Connecting in an instant. That’s what’s different about estheticians at European Wax Center. We have a higher standard of excellence for services, and you do, too: for your craft, and, most importantly, for making people feel gorgeous, radiant, and confident in their own skin. Take the next step in your esthetician career by joining a brand with proven methods and training, and more than 800 centers across the U.S. Be part of something special. Benefits • Company Health Insurance, • Paid Time Off, • Free Body Waxing, • Discounts on Retail Products, • Referral Bonuses, • Hourly rate, commission, bonuses, and tips Qualifications • Willing to learn and perform new waxing techniques., • Comfortable performing all body and facial waxing services offered at EWC for both men and women., • Ability to lift 35lbs., • Ability to work flexible days and hours., • Ability to work weekends., • A positive, friendly, upbeat and personable demeanor., • Ability to receive and implement feedback., • An ability to work independently with limited supervision., • Ability to work in a fun, fast-paced environment., • A professional appearance at all times., • A strong desire to work with others and engage new associates with energy and enthusiasm for EWC., • Full understanding of the EWC values, vision and strategy., • Sales experience is preferred., • Required license or certification: Esthetician or Cosmetology in the state you are applying By applying for this position, you are seeking employment opportunities with an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 800 centers across the U.S. For more information about EWC visit: http://www.waxcenter.com/careers European Wax Center is an Equal Opportunity Employer

Job DescriptionFront Desk / Guest Service AssociateBrick, NJ About European Wax Center European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 1000 centers across the U.S. For more information about EWC or to inquire about a franchise, visit: http://www.waxcenter.com The Scoop This position is responsible for providing a lasting and engaging phone and in person experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A Day in the Life • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource., • Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge., • Handles confidential information, including guest contact information, with a high degree of integrity, • Books guests’ reservations accurately and efficiently while providing an excellent guest experience, • Confirms reservations by calling guests 1-2 days before the guests’ reservation, • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy, • Answers guests’ questions and provides necessary resources for the guest to find answers in the future., • Ensures desk area and equipment are clean and in good working order at end of shift., • Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team. What Sets You Apart • Ability to be friendly and engaging on the phone with guests., • Ability to focus on phone calls in a fast paced environment, • Ability to handle escalated calls with confidence and professionalism., • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills., • Ability to prioritize work effectively., • Strong verbal communication skills., • Ability to receive constructive feedback from team and management, • Must be able to work well with the team., • Must be dependable and reliable, • Must have flexibility to meet shift requirements, • Must be a team player and pick up shifts, if needed Education and Experience • High school diploma required.1-3 years of experience in a call center or retail environment preferred Compensation • $15.92 per hour plus bonus and incentives

That's what's different about estheticians at European Wax Center. By applying for this position, you are seeking employment opportunities with an independent franchisee of the European Wax Center franchise system. European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by

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