Product Specialist
hace 3 días
Jersey City
Product Manager Location: Remote Type: Full-Time / Contractor Start Date: ASAP About Us Pawfy is one of the fastest-growing pet supplement brands in the UK & US - and we're on a mission to become the biggest. We're a fast-moving digital brand in the pet health, wellness, and e-commerce space, built on ownership, trust, and results. No corporate fluff, just high standards, creative thinking, and people who get things done - all to help dogs live longer, healthier, happier lives. Role Overview We are seeking a Product Specialist to support the development, formulation, organisation, and compliance of our growing range of dog supplements. Working closely with the Head of Product, you will play a key role in developing new formulations, improving palatability, maintaining product information, coordinating projects, supporting compliance initiatives, and ensuring our internal product knowledge remains accurate and accessible. This is a hands-on role suited to someone who is highly organised, detail-oriented, and passionate about pet nutrition. You'll sit at the centre of product development, formulation, compliance, operations, and quality, helping ensure our products remain industry-leading, loved by dogs, and fully compliant as we continue to scale. What You'll Be Responsible For • Support the formulation and reformulation of dog supplements (chews, powders, and liquids), working with manufacturers and nutritionists to balance efficacy, dosing, cost, and stability, • Lead palatability improvements - coordinating taste/acceptance testing, flavour and texture development, and acting on customer feedback where dogs refuse or dislike products, • Develop clear, weight-based dosing guidelines and feeding instructions for every product, • Monitor customer reviews and CS feedback for efficacy, palatability, and adverse reaction trends, and feed insights back into product development, • Own and maintain the master database of all products, ingredients, formulations, certifications, technical documents, specifications, and supporting materials, • Build and continuously improve the company's internal product knowledge base, ensuring information is accurate, up to date, and easily accessible, • Manage product documentation including Certificates of Analysis, specifications, stability and shelf-life data, supplier documentation, claims substantiation, and compliance records, • Support product launches by coordinating information and timelines across suppliers, manufacturers, regulatory consultants, design teams, and internal stakeholders, • Assist with product development projects and ensure key milestones are delivered on time, • Review product copy, marketing materials, packaging, and website content for compliance with UK, EU, and US pet food and feed regulations, • Help ensure product claims comply with relevant regulations, including avoiding medicinal claims and meeting UK, EU, AAFCO, FDA, and advertising requirements, • Support external audits, certifications, and industry accreditations including NASC, GMP, retailer compliance programmes, and other quality initiatives, • Coordinate documentation requests from retailers, distributors, marketplaces (e.g. Amazon, Chewy), and regulatory bodies, • Track regulatory developments across the UK, EU, and US and communicate relevant changes to the wider business, • Act as a central point of contact for product-related information across the business What We're Looking For • Previous experience in a Product Specialist, Product Coordinator, Product Development, Regulatory Affairs, Quality Assurance, Compliance, or similar role within pet supplements, pet food, animal health, nutrition, or consumer goods, • Hands-on experience with supplement or pet food formulation, ideally including palatability or flavour/texture development, • Strong organisational skills with exceptional attention to detail, • Experience managing technical documentation and maintaining structured databases, • Understanding of UK and EU feed and pet food regulations, US pet supplement requirements (AAFCO, FDA, NASC), claims legislation, and advertising compliance requirements, • Comfortable coordinating multiple projects and stakeholders simultaneously, • Strong written communication skills with the ability to interpret technical information clearly, • Confident working independently while managing competing priorities, • Proficiency with Excel, Google Sheets, and documentation management systems, • A proactive mindset with a desire to improve processes and create structure Bonus • Experience within pet supplements, pet food, animal health, or FMCG industries, • Experience running palatability trials or working with pet food testing facilities, • Experience supporting audits, certifications, or retailer compliance requirements, • Knowledge of NASC, GMP, HACCP, BRCGS, FEMAS, or similar quality standards, • Experience working with manufacturers, laboratories, ingredient suppliers, veterinary nutritionists, or regulatory consultants, • Degree or qualification in Animal Nutrition, Animal Science, Veterinary Science, Food Science, Regulatory Affairs, Life Sciences, or a related field, • A dog lover (bonus points if your pup is happy to be our taste tester!) Why Join Us? • Fully remote - work from anywhere, • Competitive compensation package, • Autonomous working style, • Growth opportunities in a fast-moving brand, • Help shape products that genuinely improve dogs' lives