132 Best work from home customer service representative Jobs in Paterson, New Jersey (December 2025)

Human Resources Generalist

19 days ago

Montclair

Job DescriptionTo proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: This position supports the work of the YMCA, a leading non-profit charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Vice President of Human Resources, the HR Generalist is responsible for the management of Human Resource Information Systems (HRIS), Benefits Administration along with a focus in Compliance and Recruitment. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensures that members experience customer-centric, individual attention each and every day. We strive to be the preferred partner in collaborating with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: • Serve as the main point of contact for employee inquiries regarding benefits, HR policies and procedures., • Maintains the work structure by partnering with hiring managers to update job requirements and job descriptions for all positions., • Facilitate New Hire Orientation., • Manage benefits enrollment/changes for employees, inclusive of annual open enrollment, and HRIS management with accuracy, compliance and confidentiality., • Provide periodic reporting as required, e.g. Headcount, EEOC, OSHA, etc., • Advocate for employee engagement and retention, developing initiatives that enhance workplace culture and building organizational trust., • Addressing employee concerns, resolving conflicts, and fostering a positive and inclusive work environment., • Partner with VP of HR to develop employee career roadmaps., • Monitor HR metrics, analyze trends, and recommend programs to improve performance and employee experience., • Maintain employee records and audit trails in accordance with company and regulatory requirements., • Partner with VP of HR to execute mid-year and annual performance review cycle., • Handles leave of absence, worker’s compensation cases, accommodations, with professionalism and empathy., • Administer and track COBRA payments., • Manage Unemployment Claims billing and oversight of processed claims receipts. Data reporting on UI claims., • Management of Department of Labor (DOL) claims, DOL hearings process, and DOL monthly staffing data requests., • Collaborates cross-functionally with all internal departments., • Ensure compliance with all applicable employment laws and regulations., • Stay up to date on HR best practices and industry trends., • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk., • Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk., • Respond quickly to policy and procedure violations using Y’s disciplinary procedures and respond seriously and confidentially, • to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements., • Communicate to all employees and volunteers the Y’s commitment to protect our members from abuse., • Support special projects as assigned. LEADERSHIP COMPETENCIES: • Building relationships, • Creativity, • Critical Thinking, • Results Driven QUALIFICATIONS: • BA/BS degree in Human Resources, Business Administration, or related field required., • 3- 5 years of Human Resources experience with a broad understanding of all Human Resources functions such a benefits, compensation, recruiting, compliance and employment law., • Approachable, collaborative, and influential partner to the business, able to engage employees at all levels., • Ability to be autonomous, multi-task, set priorities, meet deadlines, and communicate status effectively in a fast-paced environment., • Flexibility to adjust in a changing environment., • Exceptional interpersonal, written and verbal communication skills., • Strong presentation skills., • Strong organizational, time management, attention to detail, problem-solving and analytical skills. Able to plan, organize, and implement projects and follow up as required., • Ability to maintain confidentiality and handle sensitive information with discretion., • An exemplary model of professionalism, integrity, dependability, and trustworthiness., • Strong proficiency in MS Word, Excel and PowerPoint., • Strong understanding of New Jersey employment law., • Ability to travel locally for assignments, as needed, up to 20% of the time., • Onsite 4 days/week, 1 day remote from home (non-negotiable)., • PHR/SPHR Certification, • M/A experience, • Experience working in a nonprofit organization, • Hands-on experience with ADP Workforce Now WORK ENVIRONMENT & PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Commitment to integrity, diplomacy, and best-in-class HR practices that align with YMCA values., • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment., • As the HR Generalist, transportation to other Y-locations is required; employee must have a valid driver’s license to travel to all locations and within the service areas as needed. Reliable transportation is required. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals. WORK SCHEDULE: Monday to Friday, 9:00 AM to 5:00 PM. ANNUAL SALARY: $60,000 – $65,000

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