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OtrosTrabajos work from home customer service representative en New York, NYCrear alertas
¿Eres empresa? Contrata work from home customer service representative candidatos en New York, NY
- New York University
Customer Service Representative (CSR)hace 19 días$26–$32 por horaJornada completaManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
¡Incorporación inmediata!Inscripción fácil - Brooklyn Solar Works
Outside Sales Representativehace 24 días$50000–$60000 anualJornada completaGowanus Heights, BrooklynPosition: Sales Consultant Location: Brooklyn, NY Reports to: VP of Sales & Marketing Hours: Full-time, 40 hours per week (some evenings/weekends) About the Position Brooklyn SolarWorks is seeking a passionate Solar Sales Consultant to join our dynamic Sales team. As a Solar Sales Consultant, you are the face of Brooklyn SolarWorks in our community. You are the expert that guides homeowners through the exciting, and seemingly complex journey, to going solar. You are comfortable presenting complex topics in an easy-to-understand way for our clients. You are a pro at all things solar in NYC, and project warmth and integrity in all customer interactions. The rapport you build with our customers will help you build a referral network of friends and neighbors, through which you will increase your sales volume and continue to spread clean energy throughout the city. Brooklyn SolarWorks reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. Responsibilities: - Complete daily phone and in-person consultations. - Gather information to accurately identify your customer’s solar needs. - Prepare and share quotes with our customers. - Satisfying all customer questions and concerns about their potential solar installation. - Prepare loan applications for customer completion. - Generate and share contracts. - Signing new customers up for installation - and passing the project along to our permitting team. - Generate referral business. - Attending company meetings and events. - Providing customers with quotes and tax credit information. - Providing after-sales service including courtesy calls and site visits. Required Skill Set: - At least (3) three years of sales consultant experience. - Valid NYS Driver’s license. - A clean driving record is required. - Excellent interpersonal skills. - Friendly disposition. - Ability to relate technical information in easy-to-understand terms. - Ability to travel around the city and work irregular hours. - Marketing strategies and consumer psychology experience. - Strong computer skills (Google suite etc). - Ability to work independently and under moderate supervision. - Strong Relation-building skills. - Prior sales in a B2C environment. - Technical sales experience. - Referral business experience. Preferred Skill Set: - Bi-lingual (spanish). - Prior solar sales experience is strongly recommended. - Knowledge of industry trends. - A passion for Brooklyn SolarWork’s mission. Benefits/Compensation: - Pay: $50,000.00 - $60,000.00 per year, OTE is $100k annual (commission) - (Free options are available) Health (HSA), Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off + Sick Days - 11 Company Holidays - Quarterly Profit-sharing Bonus - Free Employee Assistance Program - Monthly Commuter Travel Benefits (MTA Metrocards) - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Interested applicants must provide a resume to be considered. Brooklyn SolarWorks offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, language, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, family or marital status, protected veteran status, sexual orientation, gender/gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted- Hire is made. Remote Status Travel % Hybrid 50% About Brooklyn SolarWorks Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. Brooklyn SolarWorks is a trailblazer in New York City's solar energy industry, specializing in innovative and aesthetically pleasing solar panel installations for urban spaces. We are passionate about making solar energy accessible and practical for city dwellers while contributing to a cleaner and more sustainable future. If you’re eager to be part of a mission-driven organization committed to environmental innovation and urban sustainability, we want to hear from you. Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. To get a sense of our culture and environment check out our social media channels: IG, TikTok and FB: brooklynsolarworks, Twitter: bksolarworks. Company Values: Inquisitive, Committed, Adaptable, and Passionate. Awards - 2023-24, Solar Power World’s Top Contractors - 2024, Forbes Home’s Best Solar Companies in New York - 2024, City & State’s Trailblazers in Clean Energy (T.R. Ludwig) 2024 Employee Satisfaction Survey - 97% reported having a positive working relationship with coworkers - 92% reported they would recommend this company as a good place to work - 92% reported being treated respectfully and fairly
Inscripción fácil - Food Bank
Non CDL Driverhace 1 mesJornada completaMalba, QueensNon CDL-Drivers Needed-$21.00 per hour-$3K Sign On Bonus Paid In Increments-Paid Quarterly Safety Bonuses of $300.00Food Bank for New York City's Truck Drivers are essential to our mission and operations. We would not be able to feed the millions of vulnerable New Yorkers without our professional team of drivers. Looking for an opportunity to make a difference in the lives of others daily? Come join us.Our highly professional, reliable and dependable truck drivers represent the Food Bank in a courteous and professional manner while out on the road and in all dealings and contact with member agencies and partners, suppliers, and donors. Our drivers are required to use excellent customer service skills, tact and diplomacy in all situations dealing with our partners and other team members and leadership.Essential Duties and Responsibilities : This role requires extensive personal interaction with internal and external customers, verifying documentation and loads, and safely transporting food to and from designated locations Operating both CDL Class A & B trucks, ensuring a safe and timely pick-up and delivery of product. Loading, inspecting all products, verifying quantities and expiration dates, informing the appropriate Supervisor of any issues found. Working independently, according to an assigned schedule, while assessing and responding to customer needs and to updated / changing plans, keeping the transportation team manager informed. Documenting travel, time worked, breaks, etc. via electronic logging methods. Deliver and pick up produce, frozen and dry food product to member agencies, suppliers, donors and other locations as assigned. Assists in loading trailer with materials. Unloads trailer by using forklift, electric pallet jack, or hand truck. Transports loads over required route to proper destinations. Obtains shipping bills and necessary signatures. Returns completed paperwork to the warehouse office. Removes empty pallets from trailer truck and carries them to designated piling area. Performs miscellaneous service duties such as checking oil, water, gasoline and air in tires on a daily basis. Other work-related and warehouse duties as assigned by supervisor or manager Reliable and regular attendance is expectedPerks and Benefits : HOME DAILY - Local Driving Hourly Pay with Overtime after 40 hours Benefits include : Medical, Dental, Vision, 403(B) retirement plan, 13 paid holidays plus bonus holidays, vacation, sick pay, Company-Paid Life and Disability InsuranceHiring Requirements : Valid driver's license -CLASS B CDL Safe driving record (MVR, Abstract) No DUIs, DWIs, Major Accidents within the past 24 months 18 years or older Ability to pass a drug test Ability to pass a standard, non-financial background check Must have strong written and verbal communication skills. Ability to use mobile electronic devices to communicate and document travel, time worked, etc. Must have the skill set to safely execute multiple deliveries and pickups on a daily basis utilizing different types of vehicles. Must possess sound business acumen and the ability to establish credibility, trust and partnership at all levels of the organization. Must be detail oriented and responsible Have a high level of independence while working effectively and collaboratively with a diverse population. Have excellent organization, time-management, and task-management skills to maneuver in a very fast paced and diverse environment.
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