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Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon Schools is seeking a Senior HVAC Technician (Snr HVAC Tech) to join the charter network’s New Jersey Facilities team. This position provides an opportunity for an experienced HVAC technician with at least seven (7) years' relevant experience to work with a dedicated facilities group, deepen his/her technical skills, and help ensure that Uncommon provides well-maintained, comfortable, and safe educational facilities for our students and staff. Uncommon’s portfolio in New Jersey comprises buildings constructed from the very early 1900s through the early 2020s, operating HVAC systems dating from 1966 to the recent past few years. As ambient comfort is essential to a productive learning and teaching environment, the impact of this individual’s attentiveness will be felt and deeply appreciated across the region. Reporting to the Senior Manager, Facilities Management Team, the HVAC Service Technician will perform all technical work necessary to inspect, maintain, repair, and modify HVAC system in our buildings. With expertise in HVAC – and to a lesser extent in construction and plumbing – in multi-family, schools, and commercial buildings, the successful candidate will be responsible for conducting minor HVAC projects and managing larger ones and ensuring they are completed on time and within budget. The HVAC Service Tech will partner with senior Facilities team members and outside consultants on the planning, coordination, and supervision of mechanical construction and repair activities implemented by outside vendors, will ensure project timelines are met and ensure quality control standards are followed, mentor junior staff, and handle all HVAC-related communication with stakeholders. Uncommon values candidates who have the drive and ability to work hard, are highly self-motivated, are eager to take on and implement assignments and projects, and have a strong commitment to customer service and satisfaction. Safe, efficient, healthy, clean, comfortable, and reliable buildings are essential to Uncommon’s mission to deliver an excellent education to our students and a comfortable working environment to our dedicated staff. As a member of the NJ Facilities Team, the HVAC Service Technician will • maintain current knowledge of the National Standard HVAC Code and other applicable building codes and perform all facets of the HVAC trade in accordance with those codes and in a safe and effective manner, • diagnose problems with HVAC systems, evaluate solutions to remedy issues, and provide sound recommendations to supervisors, • in emergency situations take immediate steps to contain the problem and restore the system to sound working condition, • in emergency situations maintain clear and consistent communication with stakeholders to apprise them of steps being taken to address the issue, • troubleshoot and repair all HVAC type systems currently available in the market, • maintain records of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk), • assist onsite Facilities Managers and General Maintenance Workers with work projects or special assignments, • respond to campus emergency calls after hours as needed Required Technical Skills: • Significant journeyman-level HVAC experience along with the trade knowledge to effectively understand and perform all facets of the HVAC trade in accordance with the National Standard Plumbing Code and other applicable codes, • Strong background in commercial heating projects large and small, including hot water boilers and gas furnaces, • Ability to read as-built plans for all buildings in portfolio, • Ability to read and interpret construction drawings, specifications, submittals, cut sheets, layouts, technical manuals, schematic drawings, and other HVAC-related trade documents, • Advanced knowledge of BMS systems and system operations, • Ability to procure replacement parts as needed to make all necessary repairs, • Ability to properly and safely use the tools of the trade and carry out all tasks expected of a Snr. HVAC Technician, • Ability to troubleshoot and repair refrigerant-driven cooling and heating equipment (heat pump systems), • Ability to troubleshoot and repair water-driven heating and cooling equipment, • Ability to troubleshoot and repair water or glycol pump systems, • Ability to troubleshoot and service chillers and cooling towers, • Ability to change filters and belts and clean coils as needed to ensure proper functioning of units, • Ability to troubleshoot and implement recommended repair/replacement of, • gas valves, • economizer motors and dampers, • compressors and contactors, • dampers, • chilled water and hot water pumps, • glycol injection units, • Bachelor’s Degree equivalent or seven plus (7+) years of experience in the HVAC field, • Evidence of progressive responsibility and experience in HVAC field, with four plus (4+) years as head technician, • Ability to handle multiple projects simultaneously, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Familiarity with OSHA and other Life Safety codes, etc., • Computer skills necessary to operate BMS system, • Facility with Microsoft office suite, • Strong organizational skills, attention to detail, and follow-through, • Ability to communicate effectively verbally and electronically with facilities staff, school staff, and vendors, • Available to work nights and weekends when necessary, • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • New Jersey low pressure black seal boiler, HVAC or other certificate, training, or licenses a plus, • Carry a current EPA card enabling technician to dispense of refrigerants, • Valid driver’s license and vehicle, • The physical requirements outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this position., • Stand or walk for up to two (2) hours at one time, up to eight (8) hours per day, • Sit for fewer than two (2) hours during an eight (8)-hour day, • Lift or carry up to 35 pounds frequently and 100 pounds occasionally, • Lift up to 100 pounds to waist height and up to 35 pounds in a range of motions from floor to overhead, • Frequently use hands for simple grasping, fine manipulation, pushing or pulling, • Occasionally climb stairs or ladders, dig, or pull with forces up to 100 pounds, • Frequently bend, squat, kneel, knee stand, lift overhead, reach overhead, push, or pull, • Work outdoors in a variety of temperatures and environmental conditions, • Demonstrate a relentless drive to improve the minds and lives of students in and out of school, • Demonstrate a commitment to the schools’ rules, regulations, and safety procedures Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $43/hr to $50/hr. Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. Benefits • Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO, • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • New Jersey Pension program, • Paid leave of absence options (parental, medical, disability, etc.) At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

About the Role We’re looking for a Product Specialist who combines strong technical knowledge of machinery with excellent customer service skills. In this role, you will support customers by answering product questions, guiding equipment setup, and assisting with troubleshooting. You will also work closely with our service teams to diagnose and resolve customer issues, ensuring customers receive timely and effective technical support. This position also requires the ability to work hands-on with equipment when needed. You should be comfortable inspecting machines, performing basic repairs, and helping identify mechanical or electrical issues to ensure products are functioning properly. Additionally, you will act as a bridge between our U.S. and China teams, helping communicate technical questions, product feedback, and operational issues with internal colleagues to improve product quality and the overall customer experience. About MechMaxx Founded in 2019, MechMaxx is a fast-growing provider of high-quality, affordable machinery and equipment designed for hardworking individuals and businesses. Built on values of trust, dependability, and customer satisfaction, we serve a wide range of industries with a focus on delivering value without compromising on quality. What We Offer ● Base salary of $85,000 - $100,000 plus quarterly performance-based bonuses ● Hybrid schedule (3 days in office/2 days remote) ● Health benefits, PTO, and more ● A supportive, mission-driven culture with opportunities for growth What You’ll Do ● Provide product-focused support to customers via phone, email, and ticketing systems ● Assist with machine setup, operation, and troubleshooting ● Perform hands-on inspection, diagnostics, and basic repair of equipment when necessary to identify mechanical or electrical issues. ● Provide product training and operational guidance to customers, dealers, and internal sales teams. ● Coordinate with engineers and service teams to resolve warranty or technical issues ● Share product feedback and insights with R&D to support continuous improvement ● Support order updates, delivery coordination, and warranty claims What We’re Looking For ● 2+ years’ experience with machinery, tools, or industrial equipment (hands-on use, technical support, or related field) ● Fluency in Mandarin would be a plus ● Prior customer service or technical support experience ● Strong problem-solving, organizational, and communication skills ● Ability to explain technical concepts in clear, customer-friendly language ● Experience with tools like Salesforce, Zendesk or Gladly is a plus ● Bachelor’s degree preferred (or equivalent practical experience) ● U.S. work authorization required

Join a mission-driven team focused on accuracy, transparency, and customer trust. Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support. Document customer interactions clearly and consistently in our support platform (Zendesk).

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work r

Requirements : 5 - 10 years of experience in Family Medicine or Internal Medicine Prior experience operating with basic technology in a telehealth role (1+ years) Licensed in any combination of states that cover at least 40% of the US adult population (inc. Zendesk, Athena, Slack, Nabla, Zoom) with

Reporting to the Manager, Financial Operations in the US, this person will be among the first hires in the US focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. Zendesk to manage and respond to customer inquiries in a Customer Support or Financial Operati

Job DescriptionAbout Thea Energy: Thea Energy is leveraging recent breakthroughs in stellarator physics and engineering to create a faster and simpler approach to commercializing fusion energy. The company is reinventing the stellarator using computer-controlled arrays of planar coils thereby replacing the intricate, complex modular magnets required in all other stellarator architectures. Thea Energy is on a mission to create a limitless source of zero emission energy for a sustainable future. Position Overview:We are seeking a highly motivated IT Systems Support Engineer to be based at our New Jersey headquarters. As our second IT hire, you will be a key bridge between hands-on user support and deep-tier systems engineering, reporting directly to and collaborating closely with Thea Energy’s Director - IT across all things infrastructure, security, and support. This is a high-impact, high-ownership role for someone who enjoys building robust systems from the ground up. You'll ensure our scientists, engineers, and executives have a frictionless path to the tools they need - with a leading role in shaping how the Company’s digital foundation is built.Key Responsibility Areas:This role spans both strategic and operational IT, from supporting our scientists and engineers day-to-day to building the systems and automation that scale with the Company. • Own day-to-day IT operations as a primary point of contact for user support, while continuously building and improving the underlying infrastructure., • Design and deploy automated workflows to ensure smooth employee onboarding, offboarding, and lifecycle transitions., • Manage physical and virtual server environments, ensuring high availability, consistent patching, and strong security practices., • Optimize cloud environments, manage identity and access, and maintain a strong security posture across the organization., • Maintain office and lab network infrastructure - including VPNs, firewalls, switches, and Wi-Fi - ensuring reliable, low-latency connectivity., • Build and maintain a thorough knowledge base: clear documentation and infrastructure diagrams that the whole team can rely on., • Manage hardware and software lifecycles, including inventory, procurement, and vendor relationships., • Administer and maintain our MDM environment: managing device enrollment, compliance policies, and configuration profiles across Windows and macOS., • Implement and uphold security best practices to protect mission-critical intellectual property and research data., • Proactively identify and reduce technical debt through automation and process improvement.Ideal Experience & Skillsets:, • 5+ years of experience in systems engineering and desktop support across Windows and macOS., • Proficiency in PowerShell, Python, or similar scripting/automation tools., • Experience managing network infrastructure, including firewalls, switches, and access points., • Hands-on experience with at least one major cloud platform (Azure, GCP, AWS, or Google Workspace/O365)., • Experience with modern IT ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) and structured support workflows., • Strong documentation skills - able to translate complex systems into clear diagrams and written guides., • Excellent communication skills - comfortable explaining technical issues to both engineers and non-technical stakeholders., • A collaborative, low-ego approach: equally comfortable supporting a user with a hardware issue and leading a server migration., • Ability to thrive in a fast-moving, high-growth environment where priorities can shift quickly., • Experience across multiple cloud platforms (Azure, GCP, AWS, Google Workspace/O365)., • Background working in a startup, research, or scientific/engineering environment., • Familiarity with compliance frameworks or security standards (SOC 2, NIST, etc.)., • Experience with email security platforms (e.g. Barracuda, Proofpoint, Mimecast)., • Familiarity with Security Awareness Training tools (e.g. NINJIO, KnowBe4, Proofpoint).Company Benefits:, • Salary range $85,000-$145,000, • Comprehensive health benefits (e.g. medical/dental/vision), • Employee equity stock options

Job Description Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Workplace Technology Senior (Service Desk/Help Desk) Overview We're looking for a Workplace Technology Senior to own and continuously improve our modern digital workplace. This is a hands-on individual contributor role with a strong focus on Microsoft technologies, managed device environments, modern phone systems, automation, and service operations. You'll play a key role in ensuring employees have secure, reliable, and intuitive technology across offices and remote environments, while partnering closely with IT, Security, HR, and business teams. What You'll Do • Support and manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive., • Administer identity, access, and endpoint management using Entra ID (Azure AD) and Microsoft Intune., • Manage, support, and troubleshoot organization-wide applications, ensuring availability, performance, and a positive end-user experience., • Manage and support modern device environments across Windows, macOS, iOS, and Android, including device provisioning and lifecycle management., • Support and improve modern phone systems such as Microsoft Teams Phone, including call flows, routing, and integrations., • Use ticketing systems like Zendesk to manage workplace technology services, improve workflows, and analyze trends and SLAs., • Identify and implement process and system automation using tools such as PowerShell, Microsoft Graph, Power Automate, and Intune automation., • Act as a senior escalation point for complex workplace technology issues and drive root-cause fixes., • Create and maintain clear end-user documentation, knowledge base articles, and internal process documentation., • 6–10+ years of experience in workplace technology, endpoint management, or Microsoft enterprise environments., • Strong hands-on experience with Microsoft 365 and modern collaboration tools., • Experience managing devices and users with Microsoft Intune and Entra ID., • Solid understanding of mobile device and managed endpoint environments., • Experience supporting modern cloud-based phone systems (e.g., Teams Phone)., • Required experience working with enterprise ticketing systems such as Zendesk., • Working knowledge of process and system automation concepts and tooling., • Proven ability to produce clear, high-quality end-user and technical documentation., • Experience in the insurance industry or other regulated environments., • Experience with Windows Autopilot, PowerShell, Microsoft Graph, or Power Automate., • Microsoft certifications (e.g., MS-102, MD-102, AZ-104). Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority

Job DescriptionAbout xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboarding's and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service RESPONSIBILITIES: • Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues., • Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions., • Assist users with software installations, account setups, and password resets., • Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation., • Escalate unresolved issues to Level 2 or specialized teams with detailed documentation., • Maintain and update IT knowledge base articles and self-service wikis for common issues., • Perform routine maintenance tasks, such as software updates and system backups, as directed● Assist with onboarding new employees, including setting up workstations and accounts., • Adhere to company IT policies, procedures, and security protocols., • Provide new hire onboarding and offboarding service supportBASIC QUALIFICATIONS:, • High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred., • 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply), • Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications., • Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)., • Strong communication and customer service skills to assist non-technical users effectively., • Ability to prioritize tasks and manage time efficiently in a fast-paced environment., • CompTIA A+, Network+, or similar certifications are a plus but not required., • Ability work after hours and graveyard shiftsPREFERRED SKILLS AND EXPERIENCE:, • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools., • Basic knowledge of Active Directory and user account management. Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS:

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description About Us:- Since its founding in 2017, Prometheum has leveraged its deep expertise in securities law, blockchain and trading to create a compliant ecosystem for digital asset securities that enables all investors to seamlessly invest in digital assets securities. Prometheum has relied on its strong diverse team to build the tools to service digital asset securities. To date, Prometheum has built multiple broker-dealers traversing novel areas and a large technology stack (intersecting trading, blockchain, compliance, etc.). We continue to grow and are looking for hardworking individuals that can contribute to our already great fintech company culture as we traverse new and exciting areas that require excellent problem solving skills. Role:- Customer Onboarding Specialist - Full Time W2 Location:- New York City, NY Salary:- $90,000 - $120,000 Responsibilities:- • Own and lead the end-to-end customer onboarding experience., • Identify, assess, monitor, and mitigate risks related to client onboarding processes., • Ensure onboarding activities comply with all company policies and regulatory requirements., • Demonstrate exemplary conduct and adherence to the group’s values and Code of Conduct., • Partner with clients across the full front-to-back lifecycle, including RFP participation, onboarding execution, due diligence, documentation, and successful go-lives., • Own and drive all aspects of client onboarding and account setup., • Build and manage detailed project plans capturing all operational, technical, and regulatory aspects of onboarding., • Establish effective governance and communication channels with both internal stakeholders and clients to ensure transparency around status, milestones, risks, and blockers., • 5+ years of experience in Business Execution, Implementation, Strategic Planning, or a related role within the financial services industry., • Experience using Agile tools such as Zendesk., • Active FINRA Securities Industry Essentials (SIE) and Series 99 licenses required., • Proven experience collaborating closely with clients to deliver efficient, frictionless onboarding experiences., • Exceptional attention to detail and strong organizational skills., • Ability to collaborate effectively with cross-functional internal teams., • Familiarity with Hubspot CRM preferred., • Strong analytical, problem-solving, and decision-making skills., • Excellent written and verbal communication skills., • Ability to perform effectively under pressure and manage multiple deadlines., • Strong understanding of financial markets and regulatory compliance requirements. Benefits:- • Competitive salary based on experience X4k5Us4FFc

Job Description About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started. Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow. We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs. Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk. About This Role We're hiring a Provider Support Specialist to support the dietitians on Fay and ensure they can deliver care without friction. This role sits at the center of our marketplace. A core part of your day-to-day will be supporting providers, resolving issues, and keeping their operations running smoothly. You will work closely with providers to answer questions, troubleshoot problems, and ensure a high-quality provider experience. You will also play a key role in identifying patterns, surfacing issues, and escalating bugs or edge cases to the appropriate teams. You will partner closely with Provider Operations, Product, and Engineering to ensure issues are resolved effectively and do not recur. Beyond day-to-day support, you will work with Provider Operations and Product to improve the systems behind the scenes and strengthen the overall provider experience. This includes contributing to more scalable support workflows, improving documentation, and identifying opportunities for automation over time. What You'll Be Doing • Serve as a primary point of contact for providers, responding to questions and resolving issues across scheduling, billing, sessions, payouts, and other core workflows, • Own support tickets end-to-end, ensuring fast, accurate, and thoughtful responses, • Communicate with providers in a clear, professional, and empathetic tone that reflects Fay's standards, • Identify recurring issues and partner with Operations, Product, and Engineering to address root causes, • Escalate bugs and complex issues with clear, structured context, • Help improve internal processes, automations, and support documentation (Help Center), • Maintain a high bar for quality and consistency across all provider interactions, • Contribute to improving support metrics such as response time, resolution time, and provider satisfaction Required Qualifications • 2+ of experience in customer support or a similar role in a fast-paced environment, • Strong written and verbal communication skills, with the ability to be clear, concise, and professional, • High attention to detail and accuracy in execution, • Proven ability to manage multiple workflows and prioritize effectively, • Strong sense of ownership and follow-through, • Ability to operate in ambiguity and adapt as processes evolve, • Comfort learning new tools and systems quickly (Not required, but strong differentiators) • Experience supporting providers, vendors, or professionals in a marketplace or healthcare environment, • Experience working with support tools such as Intercom, Zendesk, or similar platforms, • Experience escalating issues and collaborating with Product / Engineering teams, • Familiarity with support metrics such as SLAs or CSAT

Job Description About Us: At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need. Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do. We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating. If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying. Join us and help redefine the future of healthcare. The Role: We are actively looking for a full-time Operations Manager. Please note that this is a full-time, in-person role based in New York, NY. If you are interested in remote or hybrid opportunities, this position may not be suitable for you. What You'll Do: • Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals., • Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms., • Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively., • Monitor and analyze Objectives and Key Results (OKR’s) to identify areas for improvement., • Develop and implement workflows and SOPs to enhance operational efficiency., • Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices., • Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations., • Analyze key operational and clinical data to identify areas for improvement and inform decision-making., • Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives., • 4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup., • Proven ability to manage and develop teams in a fast-paced environment., • Bachelor’s degree required., • Exceptional communication and organizational skills with a strong attention to detail., • A proactive and positive attitude toward tackling varied tasks in a dynamic setting., • Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case., • Holidays: Paid for major US holidays., • Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity., • Health: Medical coverage provided. Other benefits to be revisited with plan renewal.

Job Description About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. Why Join Handshake Now * Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel * Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions * Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others * Build a massive, fast-growing business with billions in revenue About the Role Handshake AI is scaling rapidly to support hundreds of thousands of Fellows working across high-volume, fast-evolving AI projects and frontier lab customers. The Fellow Experience (FEXP) team is the frontline engine that ensures Fellows receive timely, accurate, and high-quality support. We are seeking a Fellow Experience Manager to lead a US-based team of Fellow Experience Specialists (support agents) responsible for reactive ticket support. This role owns team performance, quality, and health within a high-volume, SLA-driven environment. FEXP operates across three geographies — the United States, India, and Guatemala — and requires tight coordination across time zones to ensure continuous coverage and consistent standards. This manager will play a critical role in maintaining operational stability, driving accountability, and leading through ambiguity as product changes and volume spikes occur. This is a hands-on people leadership role in a fast-paced AI environment. You will ensure your team consistently meets SLAs, quality standards, and CSAT targets while maintaining morale and resilience during rapid change. What You’ll Own Team Performance & SLA Accountability * Own your team’s delivery against SLAs, quality standards, and CSAT targets * Ensure tickets are handled accurately, efficiently, and with strong Fellow communication * Monitor productivity, quality scores, backlog, and coverage daily * Proactively adjust staffing and coverage during volume spikes * Maintain operational stability during incidents or product changes Coaching, Development & Team Health * Coach Fellow Experience Specialists on performance fundamentals, documentation hygiene, and escalation judgment * Run consistent 1:1s, performance reviews, and structured feedback cycles * Identifies team health issues early and intervenes proactively * Manage underperformance, including structured improvement plans * Maintain morale and psychological safety within a high-intensity environment Escalations & Incident Stabilization * Handle complex or high-risk Fellow escalations independently * Provide structured updates during operational disruptions * Stabilize team performance during periods of chaos or unclear product direction * Ensure escalation paths are clear and followed Documentation & Change Readiness * Ensure SOPs, macros, and internal documentation are updated rapidly as product changes occur * Identify documentation gaps and close them quickly * Drive team adoption of new workflows within hours or days — not weeks * Reinforce documentation discipline as a core operating principle Cross-Geo & Cross-Functional Collaboration * Coordinate closely with other FEXP managers in the US, India, and Guatemala to ensure global coverage continuity * Partner with other teams on training updates and workflow adjustments * Surface recurring Fellow pain points and product inconsistencies * Provide structured, actionable insights (not just updates) to stakeholders What We’re Looking For Experience * 5+ years in high-volume customer support startup environments * 3+ years managing frontline support agents (FTE and/or contractors) * Experience in fast-scaling, rapidly changing product environments (AI or technical experience preferred) * Calm and decisive in high-volume, high-pressure environments * Demonstrated ownership of SLAs, CSAT, and QA performance * Deep working knowledge of support tooling (Zendesk or similar) * Exceptional EQ with a strong sense of empathy with both team members and Fellows * Strong judgment under ambiguity * Bias toward action and operational clarity We Offer Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits atjoinhandshake.com/careers. Compensation Range: $110K - $130K

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7 hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. • 8:00 AM-4:00 PM EST, • 9:00 AM-5:00 PM EST, • 10:00 AM-6:00 PM EST, • 12:00 PM-8:00 PM EST, • Supporting an estimated 7 hours daily on telephonic support to our members and providers., • Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules., • De-escalate situations by actively listening to members' and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures., • Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions., • Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers., • Analyze and troubleshoot technical issues submitted by members and providers., • Communicate sensitive information effectively and empathetically., • Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health's services and resources available., • Member satisfaction via survey responses., • Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery., • Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner., • Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements., • Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans., • Ability to navigate sensitive customer needs in a resilient manner, • At least one year of customer service experience., • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment., • Experience working with individuals with diverse backgrounds and needs., • Proven experience in handling sensitive information or supporting individuals in distress., • Strong empathetic listening skills., • Ability to maintain composure and professionalism under pressure., • Understanding of confidentiality and privacy regulations/policies., • Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset., • Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role., • Technical proficiency, including the ability to troubleshoot and guide effectively., • A designated private work environment to ensure adherence to data privacy and integrity., • Experience working in Jira, Zendesk, and other ticketing systems preferred, • Experience in a phone support role working with sensitive health information preferred Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Do you love building the systems and insights that help high-performing teams run? Are you energized by sitting at the center of a business - connecting the dots across sales, customers, and operations to drive smarter decisions and faster execution? Rockbot is building the future of out-of-home media, and we need the operational horsepower to match. As our Revenue Operations Manager, you'll sit at the center of our revenue engine, serving as a shared service and strategic partner to every team that touches the customer lifecycle. You'll join our newly formed Business Systems function alongside our GTM Systems Engineering team, owning the analytical and operational layer that keeps our commercial and customer organizations aligned, efficient, and moving. This role spans the full revenue journey: from pipeline and new business through order management, onboarding, customer success, support, renewals, and expansion. You'll align Marketing, Sales, Customer Operations, Order Management, Customer Success, and Support through strong data infrastructure, reporting, and automation. We're looking for someone who thrives at the intersection of people, process, and technology, and who is excited about how AI is transforming revenue operations to enable faster decision-making and more scalable execution. You will: Revenue Operations: Full Commercial & Customer Lifecycle • Own and optimize revenue operations across the full customer lifecycle, from lead generation and sales through onboarding, customer success, and renewals, aligning systems, data, and workflows for scalability and efficiency., • Lead delivery of data for revenue forecasting, reporting, and performance analytics, delivering clear visibility into pipeline health, bookings, expansion, and retention while equipping leadership with actionable insights for decision-making., • Design and scale cross-functional operational infrastructure across Sales, Marketing, Customer Operations, Customer Success, Support, and Order Management, ensuring seamless processes, system integrations, and data flow across teams., • Serve as a shared services partner to all commercial and customer-facing teams driving operational excellence across deal desk, quote-to-cash, and customer lifecycle processes, identifying automation opportunities and leveraging data and AI-driven insights to improve deal velocity, expansion opportunities, operational efficiency, and overall commercial performance., • Evaluate, implement, and manage AI-powered revenue tools across the GTM and customer stack, including conversational intelligence (e.g., Gong), AI forecasting (e.g., Clari, SFDC Advanced Forecasting), prospecting/enrichment automation (e.g., UserGems, ZoomInfo) to improve deal execution and customer health visibility., • Build AI-driven workflow automations that reduce manual overhead and improve operational discipline across commercial and customer teams (e.g., lead routing, pipeline hygiene, renewal risk signals, escalation triggers, and forecast rollups)., • Own GTM and customer data intelligence, integrating intent data, enrichment, product usage signals, and AI-scored insights to prioritize pipeline, expansion, and retention opportunities., • Leverage AI copilots and agents to enhance analysis, surfacing patterns in pipeline performance, churn risk, and expansion signals that inform strategic decision-making., • Serve as the business owner and power user of Salesforce, partnering with GTM Systems Engineering on administration, system enhancements, and technical development., • Translate commercial and customer requirements into clear system solutions, defining process design, data structures, and reporting needs for the Business Systems team., • Conduct user acceptance testing (UAT) and business validation for Salesforce enhancements to ensure solutions meet operational needs across GTM and customer teams., • Maintain documentation for key business processes, data definitions, and reporting frameworks to ensure scalability, transparency, and cross-functional alignment., • 4+ years of experience in Revenue Operations, preferably at a high-growth SaaS company, with exposure to both pre- and post-sale operations (Sales, CS, Support, or Order Management)., • Demonstrated experience working with AI-powered GTM tools (e.g., Gong, Clari, Clay, ZoomInfo, Outreach/Salesloft, or equivalents)., • Proven ability to leverage AI tools and automation platforms (e.g., Workato, Zapier, n8n, or Salesforce Flow/Agentforce) to build or improve operational workflows without heavy engineering support., • Working knowledge of prompt engineering - ability to craft effective inputs for LLM-based tools to generate analysis, reports, playbooks, or content., • 2+ years of Salesforce experience as a power user or business-side owner, with ability to write reports, manage views, and partner effectively with technical admins (declarative development experience a plus, but not the focus of this role)., • Strong expertise in forecasting, reporting, and analytics across the full revenue lifecycle (pipeline, bookings, renewals, NRR/GRR), with proficiency in BI tools such as Tableau, Looker, Power BI, Einstein Analytics, or Hex., • Deep knowledge of Sales Cloud and the broader GTM and customer tech stack., • Experience managing and evaluating 3rd-party SaaS tool integrations., • Strong analytical and problem-solving skills, with a structured, data-driven approach., • Excellent communication skills, with the ability to partner with executives and cross-functional teams spanning both commercial and customer-facing functions., • Experience leading change management initiatives and enabling teams on new tools and processes., • Strong project management skills, including experience managing system implementations and cross-functional workstreams., • Salesforce Advanced Administrator or Einstein Analytics certification., • Hands-on experience with agentic AI workflows - building multi-step AI automations or agent sequences using tools like n8n, Relevance AI, or similar., • Experience with AI-assisted forecasting platforms (Clari, Boostup, Aviso, or similar)., • Familiarity with data enrichment and intent platforms (ZoomInfo, 6sense, Demandbase, Bombora)., • Experience supporting post-sale operations such as Customer Success platforms (Gainsight, Totango, ChurnZero), support tooling (Zendesk), or order management/fulfillment workflows., • Experience with revenue data infrastructure tools such as Snowflake, Fivetran, or dbt (conceptual understanding sufficient)., • Familiarity with JIRA, Gearset, or other DevOps tools for cross-functional project tracking. Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit . Compensation: Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The base compensation band for this role is $100,000 - $130,000 plus equity and benefits for all team members. Our Values: • Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better., • Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships., • Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters., • Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions., • Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Systems Engineer in our New York City office. About the Role: You will be responsible for Level 1 and 2 Help Desk Support for Windows and Mac devices, supporting enterprise networking and Applecart office expansion. Additionally, you will assist with core systems administrations, systems automation and scripting using python. In this position, you will work with HR, Business Operations, Office Management, and Platform teams. This role will report to the Director of Information Systems and Technology. What You'll Do: • Serve as the primary point of contact for internal technical support., • Support daily Applecart office operations alongside operations teams., • Improve security and automation posture., • 3+ years of experience in IT Systems Administrator or similar role., • Hands-On + Remote Help Desk experience (Zendesk, Freshworks, ServiceNow, Jira Service Desk, etc.), • Strong administration experience (Okta, Google Workspace (GAM), Slack, MS Office), • Device management experience with Windows and macOS (Apple Business Manager, Jamf, Kandji/Iru, MaaS360, Intune, Hexnode, JumpCloud, Workspace ONE), leveraging service for an automated OOBE., • Enterprise networking experience (Juniper, Unify, Meraki, Cisco)., • SSO integration experience (Okta, OneLogin)., • Python scripting experience (PyCharm, VSCode, GitHub (no AI IDEs Cursor, Tailwind, Manus)) to automate repetitive tasks., • Experience supporting SOC 2 audits or similar compliance frameworks., • AWS/public cloud certification is a plus., • Strong written and verbal communication skills., • Impeccable attention to detail and superior organizational skills This is a hybrid role. Work from home on Monday and Friday and in Applecart's New York City office Tuesday through Thursday. Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $95,000 - $125,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) You will work closely with Enterprise Technology, Engineering, Security, Data, People, and Finance teams to translate business needs into clean, maintainable architectures that improve operational efficiency, strengthen our security posture, and deliver a seamless employee experience. This is a highly technical, hands-on role focused on deep systems expertise, architectural rigor, and driving standardization across Maven's internal platforms. As Enterprise Systems Architect, Enterprise Technology at Maven, you will: • Own the end-to-end architecture for Maven's enterprise systems, ensuring scalability, performance, and strong security fundamentals across all platforms., • Partner with Security to design and maintain robust IAM, device compliance, and access governance architectures., • Develop technical standards, reference architectures, and design patterns that guide the implementation of internal tools and integrations., • Evaluate new enterprise technologies, conduct technical assessments, and recommend solutions that align with long-term infrastructure and operational goals., • Architect and oversee integrations between SaaS applications, internal systems, and data platforms, ensuring reliability and data integrity., • Collaborate with Product, IT, and Engineering teams to define technical requirements, validate solution designs, and support high-quality delivery., • Lead deep-dive analyses to identify root causes of system inefficiencies, and propose scalable solutions to eliminate manual workflows or technical debt., • Implement automation frameworks to improve provisioning, configuration management, lifecycle management, and endpoint operations., • Maintain architectural documentation including system diagrams, data flow models, configuration standards, and API specifications., • Support incident response and troubleshooting efforts as a senior escalation point for complex technical issues across enterprise systems., • 8–10+ years of experience in enterprise systems engineering, architecture, or infrastructure roles within SaaS, technology, or high-growth environments., • Expertise across IAM, MDM/endpoint management, SaaS ecosystems, collaboration tools, and enterprise integrations., • Experience with enterprise platforms and integrations including IAM (Okta), CRM (Salesforce), Finance (Netsuite), HR (ADP, Greenhouse), service support (Zendesk), and management/collaboration (Atlassian)., • Strong architecture fundamentals, including system design, data flows, API integrations, and security controls., • Hands-on experience designing and implementing solutions in cloud-native environments., • Proficiency with modern automation technologies and scripting (e.g., Terraform, Python, PowerShell, Bash, workflow automation platforms)., • Familiarity with security frameworks and compliance standards (e.g., SOC2, HIPAA, HITRUST)., • Excellent communication skills, with the ability to translate complex technical concepts into clear recommendations for technical and non-technical audiences. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role". About The Role We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive. * The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon. * The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy. * The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment. What You'll Do * Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. * Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel. * Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. * Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. * Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. * Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order. * Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. * Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. * Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. * Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. * Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. * Demonstrated success launching integrations or platform features from concept through delivery. * Understanding of product management principles, methodologies, and best practices. Preferred * Experience in ticketing, live events, or performing arts technology. * Experience with consumer-facing products and/or mobile applications. * Experience standing up a new product area or team. Essential Skills * Strong oral and written communication skills. * Ability to work independently, managing multiple projects and deadlines. * Strong analytical, decision-making, and creative problem-solving skills. * Strong attention to detail. * Ability to work cross-functionally and collaborate well with other teams. * Excellent organizational, leadership, and time management skills. Tools You’ll Use * Microsoft Office * Google Suite * Slack * Zendesk * Jira What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $140,000 to $165,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job DescriptionAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: We are looking for a Supply Operations Lead to own the day-to-day operational health of partner onboarding and event configuration for TodayTix Group's US operations — execution quality, SLA performance, and team clarity are the core of the job. You'll work within a direction set by the Associate Director of Supply Operations, translating priorities into consistent practice on the ground and ensuring the US team executes effectively as processes and technology evolve. You'll also partner with operations counterparts across other markets, contributing to a consistent global approach. We're looking for someone who holds a high bar, understands the detail of the work, and is genuinely excited by the complexity of live events and ticketing. Please note: This is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.What Success Looks Like: • Execution runs well: Partner onboarding and event configuration run on time and at quality. Issues are surfaced early, resolved quickly, and rarely require escalation., • Strategy translates into action: Team priorities clearly reflect company goals. You can articulate how day-to-day execution connects to broader objectives, and your team understands that connection too., • Change lands well: New processes and tools are adopted thoughtfully and sustainably. The team understands the “why,” raises concerns openly, and moves forward with clarity., • You're a reliable cross-functional partner: When something is broken or stuck, you bring solutions. You’re action-oriented and easy to work with. In moments of complexity or escalation, you stay steady and focused, helping your team and partners navigate competing priorities with clarity and confidence., • The team is developing: Team members have clear expectations, consistent feedback, and increasing ownership and capability over time.What You’ll Do:, • Own the day-to-day execution of partner onboarding and event configuration workflows for US operations — quality, throughput, and team clarity are yours to manage., • Lead and develop a team of operations specialists: set priorities, hold standards, give feedback, and coach people to grow., • Translate strategic priorities into operational plans, sequencing work and allocating focus to ensure consistent, timely delivery., • Drive the on-the-ground execution of process and technology adoption — working closely with the Associate Director, and taking accountability for how it lands with the team and sticks over time., • Partner with operations counterparts in other markets to share practices, align on standards, and contribute to a consistent global approach., • Identify and reduce operational friction: unnecessary steps, rework, or handoffs that slow the team down without adding value., • Build and maintain SOPs, playbooks, and onboarding documentation so that execution is consistent and doesn’t depend on institutional memory., • Monitor operational metrics and QA trends; surface issues early and bring a point of view on what to do about them., • Serve as an operational partner to Partnerships, Marketing, and other cross-functional teams — close enough to the work to weigh in on prioritization, surface what's realistic, identify what’s creating friction, and make sure the right things get attention at the right time.We’re Looking for Someone With:, • 3–5 years of experience in operations, supporting complex or time-sensitive workflows in a tech-enabled environment., • People management experience, or clear readiness to lead, including setting expectations, giving feedback, and developing others., • Genuine interest in live events, ticketing, and operational complexity., • Curiosity about tools, automation, and AI — you stay current, explore, and bring ideas., • Experience with operational tooling such as Slack, Monday.com, Zendesk, or similar — used to build and improve workflows, not just manage tickets.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you'll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce. What you'll be doing: • Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in New York, New York for 16-20 hours per week (set schedule 8:30a-5p), • Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases, • Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice, • Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning, • Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness, • Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members, • Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site, • Coordinate and deliver critical incident response support and tailored mental health training sessions, • Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions, • Represent the program at benefit promotion events to increase awareness and engagement across the organization, • Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care, • Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards, • Identify and resolve barriers to care to ensure a frictionless experience for all members, • Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery, • You have an unrestricted license to practice psychotherapy in NY (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision., • You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician., • You have training and experience in delivering management consultation, critical incident response, and training presentations., • Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms., • You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy, • You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks., • You are committed to high quality documentation of service delivery that is completed in a timely manner, • You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators., • You acknowledge and embrace diversity and inclusion amongst teams and clients, • Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up., • Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics., • Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs., • Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability., • Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions., • Maintain a strong onsite presence and accessibility to reduce stigma and encourage early help-seeking behavior., • Confidently support managers overseeing teams with practical guidance on morale, burnout, and performance-related stress., • Recognize and address compassion fatigue, secondary trauma, and emotional exhaustion common in high-demand, customer-facing roles., • Provide de-escalation support during high-stress incidents and deliver stabilization guidance during peak demand periods. The target hourly range for this role is $100-$117. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description ABOUT PARITY: Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change. We need to HEAT, VENTILATE, and AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort, but 50% of it is wasted! This is because buildings have little to no technology to control this. Parity is a Remote HVAC Optimization as a Service company. We remotely control and optimize HVAC systems 24/7/365 to deliver automatic energy savings and revenue to multifamily residential buildings and hotels. Using advanced algorithms, Parity can predict the amount of energy needed ahead of time to operate a building to meet its occupants' demands and adapt the building's systems and machinery in real time. We save our customers: • Time - we automate setpoint adjustments and demand response protocols. Our Pi (Parity Insights) dashboard provides early alerting services when things go down., • Money - Parity contractually guarantees the savings that we expect to deliver to our multifamily customers. We also unlock additional revenue through the automation of grid services. We are looking for an Operations Intern to join our team and support our Operations Analyst in driving process improvements across the company. In this role, you will help identify inefficiencies, implement streamlined workflows, and support cross-team initiatives that enhance overall productivity. This is an excellent opportunity for someone eager to start a career in climate technology and gain hands-on experience in operations, while contributing to meaningful impact in the energy space. We are seeking someone who is proactive, curious, and passionate about learning and making a difference. RESPONSIBILITIES: • Draft and send purchase orders to vendors for active projects., • Generate proposals and contracts for the Sales team., • Enhance the functionality of Asana using Zapier and other tools, including improving organizational structure and integration with Salesforce., • Support the ongoing cleanup and optimization of Salesforce data and processes., • Assist the Operations Analyst in collaborating with cross-functional teams to identify and implement process improvements., • Prepare required deliverables for utility incentive programs including program applications, energy savings calculations, and/or project closeout documentation., • Maintain and improve Salesforce proposal and contract automation capabilities., • IMPORTANT: This role is partially funded by NYSERDA. As such, you must be a current student at a university or college located in New York State or have graduated from a university or college located in New York State no more than 12 months prior to your start date., • You have the ability to commute to our Midtown Manhattan office 2-3 days a week, • You are detail oriented and well organized, • You are proficient with Microsoft Excel and Microsoft Word. Experience with Salesforce, Asana, Zendesk, Zapier is a plus, • You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment, • You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multifamily buildings. Have the autonomy to learn and grow in a fast-moving, start-up environment. OTHER GREAT STUFF: • Benefits: Parity offers a comprehensive health benefits package - health is wealth!, • Flexible work environment: This role will be a hybrid position where you’ll be expected to work from our Midtown Manhattan or Downtown Toronto office at least two days a week and attend in-person meetings, events and other obligations as necessary, • Purpose and Impact: We hire top talent that cares about the social impact and vision, to help make urban living sustainable. It makes a difference to work alongside a group of individuals who are all dedicated and passionate about creating positive change., • Training and development: Each employee has a $1,000 training allowance that can be used however they like, as long as it supports their role or growth within the company. Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Powered by JazzHR O2V2uO31uR

Job Description🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 Role The Senior Systems Administrator plays a critical role in building, maintaining, and scaling the systems that power Whatnot’s post-purchase support experience. This role partners closely with Operations, Product, Engineering, and Support teams to ensure our tools and workflows enable high-quality, efficient support for buyers and sellers as the platform grows. In this role, you will: * Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors * Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs * Partner with operations and business stakeholders to translate short- and long-term requirements into scalable system solutions and a product roadmap * Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility * Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution to minimize disruption to support operations * Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency * Support system releases and enhancements, including testing, documentation, training, and change management * Identify opportunities to improve tooling, processes, and system architecture to support scale, reliability, and high-quality user support We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs. 👋 You People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our Senior Systems Administrator, you bring strong technical expertise and an operations mindset, and you enjoy working closely with business and support teams to build systems that enable high-quality user experiences. You should have 8+ years of experience in Customer Support systems administration, plus: * Proven experience leading administration of Zendesk and 1+ other customer support platform (e.g., Salesforce Service Cloud, Intercom) at scale, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred) * Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases * Experience managing system integrations, configuring APIs, data flows, and automations by working with internal tooling partners * Strong technical skills, including proficiency in HTML, JavaScript, JSON, SQL, and Python * Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions * Strong troubleshooting skills and comfort managing day-to-day system operations and incidents * Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity * Strong documentation and communication skills, with the ability to support training and change management * Comfort balancing strategic improvements with hands-on execution in a high-growth environment 🎁 Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Compensation Range: $150K - $210K

Job Description🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 Role We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Trust & Risk organization. You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer-centric and you constantly make decisions using data. You also have experience working cross-functionally with product teams to understand what staffing requirements should look like when new policies or features are launching on the platform. * Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements * Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for the T&R organization * Generate reports to show changes to productivity or performance * Collaborate closely with BPO Partner leadership teams to manage partner agent schedules * Own scenario modeling for adhoc staffing reallocations and ‘what if’ analyses We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs. 👋 You People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our Workforce Operations Manager, you should have: * At least 6+ years of experience, with 4+ in Workforce Management * Strong data analysis skills, turning data insights into action and highly proficient in SQL * Experience in a fast-paced environment, preferably a startup * Proven experience working within Zendesk and other Customer Support systems * Exceptional written and verbal communication skills * Ability to move remarkably fast with little structure and guidance 🎁 Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Compensation Range: $140K - $160K

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job DescriptionCompany Description About KIPP TEAM and Family KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,684 students in grades K-12. By 2027, KIPP New Jersey will provide a world-class education to over 10,300 students across Newark, Paterson, and Camden. To learn more, visit . In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,200 students in 2 schools, with plans to reach 5,800 students by 2026. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives. Job Description Here's what you need to know: KIPP Team & Family Schools seeks a Data Systems & Support Analyst to serve as the operational backbone of our Data team, supporting 20+ schools as we grow to over 15,000 students across New Jersey and Miami. In this role, you’ll keep our core systems running smoothly while solving problems across student information systems (PowerSchool, Focus, DeansList), instructional technology platforms (Clever), and a wide range of reporting and operational needs. This is a high-impact role for someone who enjoys working with data, troubleshooting complex systems, and taking on new projects as our technology and data infrastructure continue to evolve. Here's what you'll be doing: SIS Operations & Support (35%) • Serve as primary Tier 1-2 support for student information systems across all regions and multiple platforms (PowerSchool, Focus, DeansList), • Resolve daily tickets (login issues, configuration issues, grade audits, custom configurations) and lead rtouine protocols like report card cycles, school scheduling and executing start-of-year and end-of-year system processes, • Serve as administrator for rostering and app integration platforms in Clever, and work closely with the Teaching & Learning team to coordinate successful configurations, troubleshooting integrations between SIS and instructional tools, • Ensure all platforms are ready for the first day of school, • Serve as the central support gatekeeper for the Data team: monitor, triage, and route all incoming requests via Zendesk and project intake protocols., • Handle Tier 1 support across survey platforms, performance management tools, recruitment data, and data dashboards., • Support data compliance reporting across KIPP Foundation, state reporting, federal submissions (CRDC, CSGF), grants compliance, and state testing coordination., • Create and maintain knowledge base articles and help guides for support and business processes, • Identify patterns in support requests and propose scalable solutions - macros, templates, self-service resources, AI chatbots., • Innovate with AI-assisted support initiatives.Qualifications Must Haves: • Systems experience: Hands-on experience managing or administering student information systems in a K-12 environment. Experience with PowerSchool, Focus, and/or DeansList highly preferred., • Instructional tech platforms: Working knowledge of rostering and integration platforms, and familiarity with common instructional tools and SIS integrations., • Data fluency: Strong understanding of data quality principles, relational database concepts, and how data flows between interconnected systems., • Support orientation: Proven experience providing technical support to non-technical users — explaining complex issues simply, de-escalating frustration, following through on resolution., • Communication: Excellent written communication for both technical documentation and stakeholder-facing updates. Comfortable writing help guides, process docs, and clear ticket responses., • Self-management: Ability to independently manage a high volume of varied tasks, prioritize across competing demands, and meet cyclical deadlines (first day of school, end of year, report card cycles, compliance windows)., • 2+ years in a K-12 school operations, data, or technology role, • Experience with Zendesk or similar ticketing systems, • Familiarity with Google Workspace administration, • Exposure to SQL, Python, Tableau, or data visualization tools, • Experience with compliance reporting in NJ or FL state contexts, • They've been the person at a school who "just figures things out" with data and technology, • They can context-switch between a detailed SIS configuration and a quick message to a frustrated school ops lead without losing quality on either, • They see patterns in support tickets and think about root causes, not just one-off fixes, • They're genuinely curious about AI and how it can make support workflows more efficient, • They understand that in a fast-growing org, good documentation is a superpower Additional Information The salary range for this role is $75,000 - $95,000. Salary ranges at KIPP are set based upon the role level and function using benchmarks in the education and non-profit sector and allow for growth within the role. Individual compensation will be set based on a variety of factors, including but not limited to: relevant professional experience and qualifications; education, skills and training; and market conditions. In addition to a competitive salary, KIPP offers a generous benefits package including, but not limited to, the following: • Robust benefits that include medical, dental, and vision, • KIPP 403b retirement plan, including matching contributions, • A school-issued laptop, • Generous Time-Off Policy, • Up to 12 weeks 100% parental leave for primary caregivers, • Employer paid life insurance

Job DescriptionThe Company: Placements.io is a product-first company that is changing the way digital media publishers manage their advertising businesses. Our SaaS platform makes advertising sales, operations, billing, and revenue reporting painless for digital media publishers and eCommerce. We understand the importance of creating a connected ecosystem for our customers, who depend on Placements.io to help them scale. Headquartered in Seattle, we've expanded globally with offices in New York, London, Taipei, Denver, and now Singapore. The Solutions Consulting Team: The Solutions Consulting team is the face of the company during implementation and ongoing growth. Our team helps our customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to our customers and our internal teams and work with our internal partners to make our customers successful. You'll enjoy significant ownership of and responsibility for what you work on, every day. And you'll have a life. Personal development is important and we allow you to play to your strengths while stretching you with new challenges. We respect your time and rarely work outside of normal business hours. The Position: As a Solutions Consultant, you will be responsible for collaborating with our clients' business and technology stakeholders to implement solutions that enable their success on the Placements platform. Since our clients have unique needs, you will have exposure to a wide variety of projects, and no two days are alike. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the Placements platform. You will be responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria agreed upon with the client. You will configure and present tailored product demonstrations to customers throughout various implementation and end-user training. You will also work with internal teams to ensure customer success and will serve as a customer advocate with our product team. You will need to exhibit a strong combination of analytical prowess, technical aptitude, and business judgment. Solutions Consultants must possess excellent technical and business consultative skills to create client intimacy and to act as a trusted advisor. You will demonstrate your understanding of the scope of the project, map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with client business goals, while managing expectations related to scope of work. This role requires excellent project management, organizational, and problem-solving skills. Candidates must quickly become an expert in the functional and technical aspects of Placements.io product and related integration points. Candidates must be a skilled presenter of product features and benefits related to the customer and their business needs. This position reports to the Vice President of Professional Services. Requirements: • Excellent written and verbal communication skills, • The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences, • Strong business processes, process documentation, and process improvement skills, • 2+ years of recent Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required., • Growth stage SaaS experience, management consulting, or technical consulting experience is preferred, • Strong experience working with client and stakeholders during full cycle SaaS implementations, • Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training, • Ability to creatively find product solutions to solve client requirements, • Demonstrated experience in systems implementation rollouts across cross-functional groups, • Ideally the candidate will have admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc), • SQL, Data Management, Data Mapping experience preferred, • Competitive salary, • Early-stage stock options, • Open PTO, • 401k match, • Company paid medical, dental, vision, and life insurance, • Regular company lunches and happy hours, • Gym membership reimbursement EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Reasonable Accommodation Statement Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please send a request to . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected base salary range for this role in the selected city: New York, NY - $100,000 - $150,000 USD The base salary offered to a candidate may be influenced by various factors, including but not limited to relevant experience, skills, qualifications, education, work location, and other business and organizational needs.

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Systems Administrator to join our Business Technology team as a key member of our growing organization. This is an opportunity to directly shape the future of Garner's IT infrastructure by owning and improving the systems, processes, and controls that enable us to scale securely and efficiently. In this role, you'll manage core enterprise platforms and networks, ensure consistent and compliant service delivery, and drive initiatives that strengthen our security and operational foundation. You'll play a critical role in implementing frameworks such as Role-Based Access Control (RBAC), maintaining HITRUST and SOC 2 readiness, and optimizing system performance across Garner's environment. This position is ideal for someone who thrives in a fast-paced, high-growth company and enjoys building scalable systems and processes that support both operational excellence and regulatory compliance. Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Administer and maintain core IT systems (Okta, Google Workspace, Atlassian, Zoom, Slack, Zoom Rooms, Unifi Network, FreshService), • Manage full MDM lifecycle for macOS/iOS through Iru (Kandji), ensuring secure device configuration and compliance, • Maintain and improve network infrastructure (Ubiquiti UniFi) for performance, reliability, and security, • Support and optimize conference room and A/V systems (Zoom Rooms), • Handle escalated L2/L3 tickets, uphold SLAs, and drive service quality improvements, • Manage user lifecycle operations — provisioning, deprovisioning, RBAC, and access reviews, • Support compliance initiatives (HITRUST, SOC 2, HIPAA) through documentation, access reviews, and audit evidence, • Create and maintain SOPs and internal knowledge base content, • Coordinate with vendors and MSPs on service delivery and transition projects, • Identify and implement process improvements and automation opportunitiesThe ideal candidate has:, • 5+ years in IT Operations within a cloud-centric environment, • Deep hands-on experience with MDM platforms (Jamf Pro, Kandji, Intune, Google Advanced MDM). Certifications preferred, • Expertise in Okta Workforce Identity and core SaaS administration (Google Workspace, Slack, Atlassian, Zoom, Zendesk, FreshService, Salesforce); Okta-certified Admin+ preferred, • Strong knowledge of network management (Ubiquiti UniFi or Cisco), including VLANs, DNS, DHCP; network certification a plus, • Proven experience as L2/L3 escalation point under an ITSM framework (FreshService or Jira Service Management); ITIL certification a plus, • Familiarity with low-code automation (Okta Workflows, Retool, Airtable, Zapier); scripting or REST API skills preferred, • Experience supporting compliance frameworks (HITRUST, SOC 2, HIPAA), • Strong project management, documentation, and communication skills; PMP or similar a plus, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedbackTechnologies we use:

Job Description About Us: At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need. Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do. We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating. If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying. Join us and help redefine the future of healthcare. The Role: We are seeking a Clinical Operations Associate to support Zealthy’s fast-growing clinical team. This role will focus on overseeing the performance of a large network of care coordinators and ensuring smooth operational execution across internal tools and partner systems. What You'll Do: • Oversee day-to-day workflows across a network of ~150 coordinators, • Manage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on time, • Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDesk, • Design, document, and implement scalable workflows and SOPs that improve efficiency and quality, • Audit outdated SOPs and introduce process improvements or new protocols where needed, • Collaborate with pharmacy partners to ensure fulfillment and care coordination run smoothly, • Track key performance and operational metrics to identify bottlenecks and solve issues in real time, • Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives, • Lead ad-hoc projects from planning through execution, • 2+ years of experience in healthcare operations, clinical delivery, or workflow management, • Proven ability to manage large-scale teams or high-volume systems with speed and accuracy, • Strong familiarity with tools like ZenDesk and healthcare-specific ticketing or portal systems, • Excellent communication, documentation, and organizational skills, • Process-oriented mindset with a knack for spotting inefficiencies and implementing solutions, • Comfort operating in a fast-paced, high-growth environment, • Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case., • Holidays: Paid for major US holidays., • Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity., • Health: Medical coverage provided. Other benefits to be revisited with plan renewal.

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon Schools is seeking a Senior HVAC Technician (Snr HVAC Tech) to join the charter network’s New Jersey Facilities team. This position provides an opportunity for an experienced HVAC technician with at least seven (7) years' relevant experience to work with a dedicated facilities group, deepen his/her technical skills, and help ensure that Uncommon provides well-maintained, comfortable, and safe educational facilities for our students and staff. Uncommon’s portfolio in New Jersey comprises buildings constructed from the very early 1900s through the early 2020s, operating HVAC systems dating from 1966 to the recent past few years. As ambient comfort is essential to a productive learning and teaching environment, the impact of this individual’s attentiveness will be felt and deeply appreciated across the region. Reporting to the Senior Manager, Facilities Management Team, the Senior HVAC Technician will perform all technical work necessary to inspect, maintain, repair, and modify HVAC system in our buildings. With expertise in HVAC – and to a lesser extent in construction and plumbing – in multi-family, schools, and commercial buildings, the successful candidate will be responsible for conducting minor HVAC projects and managing larger ones and ensuring they are completed on time and within budget. The Snr HVAC Tech will partner with senior Facilities team members and outside consultants on the planning, coordination, and supervision of mechanical construction and repair activities implemented by outside vendors, will ensure project timelines are met and ensure quality control standards are followed, mentor junior staff, and handle all HVAC-related communication with stakeholders. Uncommon values candidates who have the drive and ability to work hard, are highly self-motivated, are eager to take on and implement assignments and projects, and have a strong commitment to customer service and satisfaction. Safe, efficient, healthy, clean, comfortable, and reliable buildings are essential to Uncommon’s mission to deliver an excellent education to our students and a comfortable working environment to our dedicated staff. As a member of the NJ Facilities Team, the Senior HVAC Technician will • maintain current knowledge of the National Standard HVAC Code and other applicable building codes and perform all facets of the HVAC trade in accordance with those codes and in a safe and effective manner, • diagnose problems with HVAC systems, evaluate solutions to remedy issues, and provide sound recommendations to supervisors, • in emergency situations take immediate steps to contain the problem and restore the system to sound working condition, • in emergency situations maintain clear and consistent communication with stakeholders to apprise them of steps being taken to address the issue, • troubleshoot and repair all HVAC type systems currently available in the market, • maintain records of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk), • assist onsite Facilities Managers and General Maintenance Workers with work projects or special assignments, • respond to campus emergency calls after hours as needed, • perform other duties as assignedQualifications Required Technical Skills: • Significant journeyman-level HVAC experience along with the trade knowledge to effectively understand and perform all facets of the HVAC trade in accordance with the National Standard Plumbing Code and other applicable codes, • Strong background in commercial heating projects large and small, including hot water boilers and gas furnaces, • Ability to read as-built plans for all buildings in portfolio, • Ability to read and interpret construction drawings, specifications, submittals, cut sheets, layouts, technical manuals, schematic drawings, and other HVAC-related trade documents, • Advanced knowledge of BMS systems and system operations, • Ability to procure replacement parts as needed to make all necessary repairs, • Ability to properly and safely use the tools of the trade and carry out all tasks expected of a Snr. HVAC Technician, • Ability to troubleshoot and repair refrigerant-driven cooling and heating equipment (heat pump systems), • Ability to troubleshoot and repair water-driven heating and cooling equipment, • Ability to troubleshoot and repair water or glycol pump systems, • Ability to troubleshoot and service chillers and cooling towers, • Ability to change filters and belts and clean coils as needed to ensure proper functioning of units, • Ability to troubleshoot and implement recommended repair/replacement of, • gas valves, • economizer motors and dampers, • compressors and contactors, • dampers, • chilled water and hot water pumps, • glycol injection units, • Bachelor’s Degree equivalent or seven plus (7+) years of experience in the HVAC field, • Evidence of progressive responsibility and experience in HVAC field, with four plus (4+) years as head technician, • Ability to handle multiple projects simultaneously, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Familiarity with OSHA and other Life Safety codes, etc., • Computer skills necessary to operate BMS system, • Facility with Microsoft office suite, • Strong organizational skills, attention to detail, and follow-through, • Ability to communicate effectively verbally and electronically with facilities staff, school staff, and vendors, • Available to work nights and weekends when necessary, • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • New Jersey low pressure black seal boiler, HVAC or other certificate, training, or licenses a plus, • Carry a current EPA card enabling technician to dispense of refrigerants, • Valid driver’s license and vehicle The physical requirements outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this position. • Stand or walk for up to two (2) hours at one time, up to eight (8) hours per day, • Sit for fewer than two (2) hours during an eight (8)-hour day, • Lift or carry up to 35 pounds frequently and 100 pounds occasionally, • Lift up to 100 pounds to waist height and up to 35 pounds in a range of motions from floor to overhead, • Frequently use hands for simple grasping, fine manipulation, pushing or pulling, • Occasionally climb stairs or ladders, dig, or pull with forces up to 100 pounds, • Frequently bend, squat, kneel, knee stand, lift overhead, reach overhead, push, or pull, • Work outdoors in a variety of temperatures and environmental conditions, • Demonstrate a relentless drive to improve the minds and lives of students in and out of school, • Demonstrate a commitment to the schools’ rules, regulations, and safety procedures, • Implement and enhance the school’s systems and culture Create high accountability for oneself as well as for building staff and vendors Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $43/hr to $50/hr. Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. Benefits • Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO, • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • New Jersey Pension program, • Paid leave of absence options (parental, medical, disability, etc.) At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job DescriptionWe’re working with a fast-growing, venture-backed healthcare startup reimagining how patients access outpatient care. Backed by $32M in Series A funding and led by proven founders, the company is building a modern healthcare experience that blends virtual and in-person services—designed for transparency, speed, and trust. As they expand their clinical team, we’re looking for board-certified physicians who are excited to deliver high-quality virtual care in a fast-moving, mission-driven environment. What You’ll Do: * Provide patient-centered virtual care through chat and video visits * Coordinate with triage nurses, specialists, and other team members * Manage referrals, lab orders, and imaging requests * Document and communicate using tools like AthenaHealth, Slack, and Zendesk * Participate in collaborative care delivery with operations, engineering, and product teams What We’re Looking For: * Board certification in Family Medicine or Internal Medicine * Licensed in at least 2 major states (CA, NY, TX, FL preferred) * Prior telehealth experience strongly preferred * Familiarity with AthenaHealth is a plus * Compact license holder is a bonus * Based in the U.S. (East or West Coast preferred) * Strong communicator with an empathetic, patient-first mindset * Comfortable with startup pace and change * No malpractice history or frequent short tenures If you’re passionate about modernizing healthcare and want to make an impact on how care is delivered at scale, we’d love to hear from you.

Job Description CD Baby is the world's largest digital distribution platform for independent artists. For more than 20 years, we've empowered creators to release their music to Spotify, Apple Music, YouTube, Amazon Music, TikTok, Instagram, and 150+ platforms worldwide—paying out nearly $1 billion Built by artists, for artists, CD Baby is a mission-driven, artist-first company. Our Customer Experience team plays a critical role in protecting artist trust, resolving complex issues, and ensuring creators can focus on what matters most: making music. We're looking for a Customer Support Manager to own the operational excellence of our Customer Support function while staying deeply connected to the artist experience. This role sits at the core of our CX organization. You'll partner closely with the Director of CX to execute strategy and manage and develop our Customer Support team. You'll be accountable for day-to-day performance across all support tiers, while also leading meaningful initiatives that improve quality, scalability, and efficiency. We're looking for an experienced Customer Experience (CX) Operations Manager to help optimize, maintain, and evolve our CX systems — with a strong initial focus on our existing Zendesk implementation. This role is ideal for someone who thrives at the intersection of systems, process, and customer empathy — and who's excited by the opportunity to help CD Baby artists have a seamless distribution experience. This is a hands-on leadership role for someone who owns outcomes end-to-end. You'll stay close to the details, handle mid-level escalations, use data to surface systemic issues, and elevate our support operations to get us ready for our next stage of growth. This hybrid role will be based in our New York City office location. What You Do: Team Leadership • Lead day-to-day Customer Support operations across daily, weekly, and monthly workflows, • Own customer service KPIs, including response times, satisfaction scores, and qualitative feedback, • Act as operational lead during incidents or high-impact issues, • Develop deep expertise in the independent music ecosystem and product suite, • Handle tickets daily to stay close to customer sentiment and trends, • Set standards for quality, speed, and tone across all channels, • Build scalable processes, training, and documentation, • Own reporting across Zendesk Explore and Google Suite, • Track and improve CSAT, resolution rates, response times, and automation performance, • Use data to identify inefficiencies and drive measurable improvements, • Work cross-functionally with Product, Tech, and Digital Operations to deliver scalable improvements that reduce contact rates and increase efficiency, • Support the Director of Customer Experience in driving automation and operational projects that raise the bar for customer experience, • 5+ years as an experienced customer support leader with strong operational and people-management skills, • Previous experience in music distribution or music tech industries a plus!, • Comfortable operating in complex domains involving royalties, metadata, rights, and platform integrations, • Strong data analysis skills - confident using Google Sheets (pivot tables, formulas) to interpret trends and performance, • Technically advanced experience with CRM systems, automation tools, and AI-driven workflows (e.g., Zendesk, Intercom, or similar), • Excellent written and verbal communication skills, • Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations, • Comfortable with change, ambiguity, and fast iteration - able to prioritize what matters most without losing sight of the details, • Hands-on, decisive, and accountable—you spot problems and fix them, • Ample opportunities to work with leaders and employees across our business, • Work in a collaborative environment full of mission driven, innovative, and passionate people, • Be part of an open, welcoming, and inclusive culture Ensuring a diverse and inclusive workplace where we learn from each other is core to CD Baby's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Customer Support Manager will oversee the day-to-day execution of RADAR's frontline support operations, leading a team responsible for triage, troubleshooting, escalation, and customer communication across a complex hardware–software ecosystem. You'll partner closely with the Engineering and triage team, NOC, Solutions, and Customer Operations & Experience to refine processes, enhance documentation, strengthen tooling, and ensure our support function is fast, reliable, and customer-centric. This role blends operational leadership with hands-on technical oversight, keeping a close pulse on support quality, accelerating resolution times, managing ticket workflows, and delivering clear, actionable reporting to our customers and internal teams. This role is ideal for someone with strong experience supporting B2B SaaS and IoT products, who understands the nuances of hardware + cloud systems and has foundational knowledge of retail technology environments. Responsibilities: • Lead, coach, and develop RADAR's frontline support team; oversee daily ticket flow, prioritization, and response quality., • Ensure timely, accurate troubleshooting across sensors, controllers, the RADAR cloud platform, APIs, and store-level integrations., • Maintain high support quality by reviewing cases, providing feedback, and ensuring consistent communication standards., • Produce customer-facing reporting on ticket trends, root causes, resolution times, and ongoing improvements., • Collaborate with broad stakeholder teams on issue resolution and long-term fixes., • Own improvements in support documentation, playbooks, troubleshooting guides, and external knowledge bases., • Support tooling ownership, helping optimize workflows in Zendesk, Jira, Confluence, internal Support tooling, and reporting dashboards., • Identify recurring issues, quantify impact, and help drive improvements across product, deployment, engineering and support processes., • Ensure SLAs, on-call coverage, and escalation protocols are followed consistently., • Contribute to global support readiness as RADAR expands into new regions, including documentation and process scaling.ABOUT YOURequired:, • 6+ years of experience in B2B SaaS, IoT and hardware systems customer support, including at least 3 years in a manager or team lead role., • Strong understanding of cloud platforms, APIs, hardware/software interactions, and basic networking., • Excellent analytical troubleshooting skills; comfortable reviewing logs, dashboards, system behavior, and API responses., • Experience driving frontline support operations: triage management, quality reviews, scheduling, and SLA adherence., • Skilled in documentation, process structure, and building/improving support workflows., • Comfortable collaborating with cross-functional partners in engineering, operations, and customer environments., • Proficiency with tools like Zendesk, Jira/JSM, and other Atlassian products;, • Exceptional customer service skills with a problem-solving attitude, • Strong organizational and time management skills with the ability to prioritize and manage multiple tasks, • Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical usersPreferred:, • Experience supporting RFID, IoT hardware, edge devices, or similar hardware ecosystems., • Familiarity with retail technology support - store systems, network environments, device troubleshooting, or similar., • Experience supporting large multi-site retail chains or enterprise deployments., • Understanding of retail networking (meraki/cisco), PoE, VLANs, and common in-store constraints, • Background in incident management, on-call rotations management, and support., • Ability to create or maintain dashboards for reporting (SQL or low-code)., • Experience working with Grafana, Looker, or other monitoring platforms., • Ability to perform lightweight debugging using SQL, basic scripting, or API tools (Postman, cURL), • Ability to use search functions in BigQuery; familiarity with SQL and Looker (or similar BI tools), • Experience with ITSM tools and knowledge of ITIL best practices preferredWHAT YOU'LL DOIn your first 30 days, you will:, • Learn Radar's mission, technology stack and core values., • Complete onboarding and security compliance training., • Develop strong understanding of RADAR sensors, controllers, cloud platform, and support workflows., • Shadow support rotations to observe triage, escalation, and troubleshooting flows., • Review existing documentation, SLAs, tooling configs, and reporting gaps., • Build an initial assessment of quality, speed, and common case patterns.In your first 60 days, you will:, • Begin optimizing triage workflows, ticket routing, and communication templates., • Establish baseline dashboards for SLA measurement, ticket analytics, and team performance., • Publish or refresh key knowledge base articles and troubleshooting guides., • Implement early improvements in tooling, tagging, automation, or reporting., • Strengthen cross-functional working rhythms with Engineering and Deployment.In your first 90 days, you will:, • Fully own daily customer support operations - load balancing, quality control, training, and reporting., • Deliver a support improvements plan outlining upgrades to processes, documentation, and tooling., • Launch updated customer-facing reporting and internal dashboards., • Build a stronger coaching, QA, and review framework for support agents. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a highly motivated Provider Success Associate to join our Provider Operations team at Spring Health. Our mission is to build, retain, and empower the most diverse, high-quality provider community—driving both clinical outcomes and exceptional member experiences. In this role, you will be instrumental in delivering outstanding support to our mental health providers through multiple channels, including email, phone, and live Zoom sessions. Ideal candidates will bring experience in technical, product, policy, and/or pay-related support, along with a strong ability to communicate complex information with clarity and empathy. If you're passionate about fostering an exceptional environment for providers and thrive in a fast-paced, mission-driven setting, we'd love to hear from you. This is a full-time position on our team and reports to the Provider Success Team Lead. Occasional travel may be required for team or company events. What you'll do: • Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools, ensuring timely resolution of issues that impact provider experience and platform usability., • Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries related to compensation, policy clarification, and other non-technical support needs as they arise., • Coordinate with partner teams to identify and report recurring service issues or bugs., • Close the loop with providers to ensure they are supported effectively along the way., • Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation., • Share ownership in the development of the Provider Help Center and internal team knowledge base., • Provide training and product support to internal teams and provider networks as needed., • Participate in and lead special projects as directed by management., • Meeting daily, weekly and monthly productivity targets., • Adhering to quality assurance expectations., • Minimum of 2 years of experience in a technical support role., • Experience working with EHR systems is preferred but not required., • Outstanding written, verbal, and listening communication skills with a high attention to detail., • Familiarity with Zendesk, Jira, Zoom, Salesforce or similar SaaS applications is a plus., • Proven ability to develop creative solutions to complex problems., • Ability to develop operations and processes for scaling efficiently., • Thoughtful, curious, and collaborative problem-solving approach., • Demonstrates humility, resourcefulness, ambition, and professionalism., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Customer Service Representative TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations. We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role. Availability Requirements: ● MUST be able to work Weekends and Holidays. ● This is not a remote position. ● Shifts may vary, with potential start times as early as 12 AM. Responsibilities and Duties ● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London. ● Assist customers with bookings and sales over the phone, in person, and online. ● Demonstrate in-depth knowledge of our products and services. ● Perform various administrative tasks in a fast-paced environment. ● Adhere to company policies and procedures. ● Greet and assist all office visitors in line with company standards. ● Maintain organized records and a clean reception area. ● Support the Customer Service Assistant Manager with additional administrative duties. ● Not limited to the above duties Qualifications and Skills ● Strong customer service skills. ● Geographical knowledge of Manhattan is a plus. ● Must be computer proficient - data entry, emailing, internet researching, faxing, and others. ● CRM Knowledge and Zendesk a + ● Project management software a + ● Time management skills ● Knowledge of Google workspace is a +. ● Understanding Excel and formulas is a +. ● Problem-Solving Capabilities. ● Excellent (verbal and written) communication skills. ● Positive attitude and enthusiasm. ● Requires a professional demeanor. ● Team player with good organizational and interpersonal skills. ● Able to multitask. ● Must come to work presentable and well-groomed. ● Business casual attire at all times. ● Available for on-call (weekdays/weekends). ● Available to work on Weekends and all Major Holidays. ● Exceptional attendance Other experience: ● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese) Job Types: Seasonal Salary: $17.00 - $20.00 per hour Benefits: ● Employee discount Schedule ● 8-hour shift, with varying times. Can be as early as 8 am. ● Holidays ● Overtime ● Midday/Evening/Overnight ● Weekend availability Ability to commute/relocate: ● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience: ● Microsoft Excel: 1 year (Required) ● Customer service: 1 year (Required) Work Location: In person Powered by JazzHR CghwN9pnqA

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a highly motivated Temporary Provider Success Associate to join our Provider Operations team at Spring Health on a three month temporary assignment, with the possibility of extension based on business need. Our mission is to build, retain, and empower the most diverse, high-quality provider community—driving both clinical outcomes and exceptional member experiences. In this role, you will be instrumental in delivering outstanding support to our mental health providers through multiple channels, including email, phone, and live Zoom sessions. Ideal candidates will bring experience in technical, product, policy, and/or pay-related support, along with a strong ability to communicate complex information with clarity and empathy. If you're passionate about fostering an exceptional environment for providers and thrive in a fast-paced, mission-driven setting, we'd love to hear from you. This is a full-time, temporary position on our team and reports to the Provider Success Team Lead. There is no expectation for this position to travel. What you'll do: • Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools, ensuring timely resolution of issues that impact provider experience and platform usability., • Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries related to compensation, policy clarification, and other non-technical support needs as they arise., • Coordinate with partner teams to identify and report recurring service issues or bugs., • Close the loop with providers to ensure they are supported effectively along the way., • Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation., • Share ownership in the development of the Provider Help Center and internal team knowledge base., • Provide training and product support to internal teams and provider networks as needed., • Participate in and lead special projects as directed by management., • Meeting daily, weekly and monthly productivity targets., • Adhering to quality assurance expectations., • Minimum of 2 years of experience in a technical support role., • Experience working with EHR systems is preferred but not required., • Outstanding written, verbal, and listening communication skills with a high attention to detail., • Familiarity with Zendesk, Jira, Zoom, Salesforce or similar SaaS applications is a plus., • Proven ability to develop creative solutions to complex problems., • Ability to develop operations and processes for scaling efficiently., • Thoughtful, curious, and collaborative problem-solving approach., • Demonstrates humility, resourcefulness, ambition, and professionalism. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionWe’re working with a fast-growing, venture-backed healthcare startup reimagining how patients access outpatient care. Backed by $32M in Series A funding and led by proven founders, the company is building a modern healthcare experience that blends virtual and in-person services—designed for transparency, speed, and trust. As they expand their clinical team, we’re looking for board-certified physicians who are excited to deliver high-quality virtual care in a fast-moving, mission-driven environment. What You’ll Do: * Provide patient-centered virtual care through chat and video visits * Coordinate with triage nurses, specialists, and other team members * Manage referrals, lab orders, and imaging requests * Document and communicate using tools like AthenaHealth, Slack, and Zendesk * Participate in collaborative care delivery with operations, engineering, and product teams What We’re Looking For: * Board certification in Family Medicine or Internal Medicine * Licensed in at least 2 major states (CA, NY, TX, FL preferred) * Prior telehealth experience strongly preferred * Familiarity with AthenaHealth is a plus * Compact license holder is a bonus * Based in the U.S. (East or West Coast preferred) * Strong communicator with an empathetic, patient-first mindset * Comfortable with startup pace and change * No malpractice history or frequent short tenures If you’re passionate about modernizing healthcare and want to make an impact on how care is delivered at scale, we’d love to hear from you. Powered by JazzHR FQuafv839w

Job DescriptionWe’re working with a fast-growing, venture-backed healthcare startup reimagining how patients access outpatient care. Backed by $32M in Series A funding and led by proven founders, the company is building a modern healthcare experience that blends virtual and in-person services—designed for transparency, speed, and trust. As they expand their clinical team, we’re looking for board-certified physicians who are excited to deliver high-quality virtual care in a fast-moving, mission-driven environment. What You’ll Do: * Provide patient-centered virtual care through chat and video visits * Coordinate with triage nurses, specialists, and other team members * Manage referrals, lab orders, and imaging requests * Document and communicate using tools like AthenaHealth, Slack, and Zendesk * Participate in collaborative care delivery with operations, engineering, and product teams What We’re Looking For: * Board certification in Family Medicine or Internal Medicine * Licensed in at least 2 major states (CA, NY, TX, FL preferred) * Prior telehealth experience strongly preferred * Familiarity with AthenaHealth is a plus * Compact license holder is a bonus * Based in the U.S. (East or West Coast preferred) * Strong communicator with an empathetic, patient-first mindset * Comfortable with startup pace and change * No malpractice history or frequent short tenures If you’re passionate about modernizing healthcare and want to make an impact on how care is delivered at scale, we’d love to hear from you.

Job Description About Us:- Since its founding in 2017, Prometheum has leveraged its deep expertise in securities law, blockchain and trading to create a compliant ecosystem for digital asset securities that enables all investors to seamlessly invest in digital assets securities. Prometheum has relied on its strong diverse team to build the tools to service digital asset securities. To date, Prometheum has built multiple broker-dealers traversing novel areas and a large technology stack (intersecting trading, blockchain, compliance, etc.). We continue to grow and are looking for hardworking individuals that can contribute to our already great fintech company culture as we traverse new and exciting areas that require excellent problem solving skills. Role:- Customer Onboarding Manager - Full Time W2 Location:- New York City, NY Salary:- $90,000 - $140,000 Responsibilities:- • Own and lead the end-to-end customer onboarding experience., • Identify, assess, monitor, and mitigate risks related to client onboarding processes., • Ensure onboarding activities comply with all company policies and regulatory requirements., • Demonstrate exemplary conduct and adherence to the group’s values and Code of Conduct., • Partner with clients across the full front-to-back lifecycle, including RFP participation, onboarding execution, due diligence, documentation, and successful go-lives., • Own and drive all aspects of client onboarding and account setup., • Build and manage detailed project plans capturing all operational, technical, and regulatory aspects of onboarding., • Establish effective governance and communication channels with both internal stakeholders and clients to ensure transparency around status, milestones, risks, and blockers., • 5+ years of experience in Business Execution, Implementation, Strategic Planning, or a related role within the financial services industry., • Experience using Agile tools such as Zendesk., • Active FINRA Securities Industry Essentials (SIE) and Series 99 licenses required., • Proven experience collaborating closely with clients to deliver efficient, frictionless onboarding experiences., • Exceptional attention to detail and strong organizational skills., • Ability to collaborate effectively with cross-functional internal teams., • Familiarity with Hubspot CRM preferred., • Strong analytical, problem-solving, and decision-making skills., • Excellent written and verbal communication skills., • Ability to perform effectively under pressure and manage multiple deadlines., • Strong understanding of financial markets and regulatory compliance requirements. Benefits:- • Competitive salary based on experience For questions around this or other employment opportunities with Prometheum please contact Powered by JazzHR W2UTXVdd8a

Job Description Book of the Month is seeking a Customer Support Team Lead to help manage our high performing customer service team whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books. What you will do… • Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge., • Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members., • Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases., • Effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports., • Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results., • 1-5 years of experience in a Customer Service agent role required., • Previous management experience of agents is a plus., • Excellent time management and organizational skills., • Excellent ability to de-escalate and deal with challenging situations., • Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks., • Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy., • Curious-minded and passionate about getting to the root of issues., • Ability to effectively communicate with stakeholders outside of customer service., • Interested in commercial fiction and/or ecommerce. ukpYxREdxG

Job DescriptionAbout Away We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Manager, Customer Experience to lead our Customer Experience team. This position reports to the Sr. Operations Manager, CX, and takes Away further by overseeing the daily execution and long-term strategy of our global support operations. You will act as a key advocate for our customers, bridging the gap between frontline feedback and cross-functional solutions to ensure a seamless, high-growth service model. In addition to the responsibilities below, this position will oversee a team of Senior internal CX Associates and manage our offshore BPO partner team. What you’ll do as the Manager, Customer Experience * You’ll lead, mentor, and develop a high-performing CX organization, including direct management of internal teams and strategic oversight of our BPO operations to ensure a cohesive service experience * You’ll define, monitor, and optimize departmental KPIs and SLAs across all channels, identifying long-term performance trends and implementing strategic pivots to improve global service delivery * You’ll drive accountability with offshore partners by leading regular business reviews, auditing quality assurance standards, and ensuring staffing levels are optimized to meet seasonal demand and budgetary targets * You’ll manage escalations and exceptions, maintaining a deep connection to the customer experience and frontline workflows by periodically engaging in direct ticket handling to identify friction points and coaching opportunities * You’ll oversee the new hire onboarding and experience, driving continuous learning with CX Enablement and L&D to identify skill gaps and enhance an education roadmap aligned with achieving operational excellence * You’ll analyze customer sentiment and operational data to identify systemic gaps, preparing and presenting performance reports and actionable recommendations to leadership * You’ll foster a culture of continuous improvement and high engagement, building a robust talent pipeline and bench through active coaching, career pathing, and performance management Who you are * You have a minimum of 5 years of experience in Customer Experience or Retail Operations, with at least 2 years in a formal people management role * You have a proven track record of managing offshore or outsourced (BPO) partners and maintaining quality standards across global teams * You have expertise in CX metrics (CSAT, NPS, FRT, AHT) and a demonstrated ability to move these levers through process improvement and strategic pivoting * You are familiar with CX technology stacks (e.g., Kustomer, Zendesk, Gladly, Salesforce), quality assurance platforms (e.g., MaestroQA); experience with CX AI technology is strongly preferred, but not required * You have past experience translating complex customer data into actionable insights for cross-functional teams, including senior leadership * You have experience leading teams through high-growth environments or seasonal surges (e.g., peak holiday periods) with a calm, solution-oriented approach * You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand * You’re agile, and motivated by a fast-paced and ever changing environment * You’re passionate about transforming travel for all (but that’s a given!) Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you. Who We Are * We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. * We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. * We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique. What We Offer Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment. * Compensation: $85,000-105,000 annually * This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company * Equity Grant: commensurate with level determined at the discretion of the company * Benefits Overview: * Take care of yourself and your family through our health insurance offerings * Invest in your future by participating in our 401(k) (with a company match!) * Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!) * Build your travel uniform through discount codes, product stipends, and giveaways * Give back through company-sponsored volunteer and charitable opportunities How We Work This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs. Our Commitment As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work. EEOC Statement: Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at . Compensation Range: $85K - $105K

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment and support function. The ideal candidate is an empathetic problem-solver, a clear communicator, and is willing to get their hands dirty in the day-to-day details of helping our users succeed. Direction will be ambiguous at times, so a high degree of ownership, creativity, and a bias for action are crucial. Fundamentally, this role is about understanding our customers' needs and championing their success. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time.Where you will make an impact: • Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone., • Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team with clear and concise tickets., • Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage, and share best practices., • Become a product expert and contribute to our customer-facing Knowledge Base, creating articles, tutorials, and guides that empower users and enable self-service., • Serve as the voice of the customer, translating their feedback into actionable insights for our Product and Engineering teams to drive product improvement., • Collaborate with the Implementation team to ensure a seamless post-sale handoff and onboarding experience for new clients., • Monitor customer health to proactively identify and address potential issues, driving platform adoption and mitigating churn., • Identify potential upsell and cross-sell opportunities., • Contribute to the continuous improvement of our customer success processes, tools, and playbooks., • Maintain accurate client documentation, including training records, escalations, and engagement historyWe’d love to hear from you if you have:, • 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment., • Bachelor’s degree or equivalent practical experience., • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence., • A high degree of technical aptitude and the ability to learn new software quickly., • Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)., • Strong problem-solving skills and the ability to navigate ambiguous customer situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startupNice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech., • Experience creating content for a knowledge base (articles, videos, FAQs)., • Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Who we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we’re looking for: EHE is seeking a talented and driven Engagement Agent to manage the outreach to potential patients while building value in EHE’s brand. The Engagement Agent will be the liaison between the patients and our clinics and assist with the scheduling of appointments for our comprehensive health exam while providing the utmost level of customer service. This role will primarily be tasked with patient acquisitions and booking exams, though the position will also be crossed-trained to solve patient issues via phone, email and iChat. As an integral part of the Engagement Center, the Engagement Agent will be tasked with creating unique patient experiences and conversations. The Engagement Agent will work closely with the VP, Engagement Center and Senior Engagement Center Manager to achieve personal and departmental dialing efficiencies and drive EHE’s overall yield. In this role, you will: • Place and receive phone calls to and from EHE’s potential and existing patients, • Answer phone calls, emails and iChat from our patients, • Effectively resolve patient inquiries in a considerate, accurate and timely manner, • Compose thoughtful, personalized responses for a variety of patient requests, • Book appointments for our patients to receive a comprehensive medical exam, • Provide superior customer service to all EHE patients, • Use a consultative sales approach to achieve shared decision making with potential EHE patients, • Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions, • Know and understand all departmental KPIs and self-manage to reach those goals, • Triage incoming requests and spot patient trends to flag for management, • Identify, reproduce and document bugs for IT What the role requires: • Highly motivated individual with high energy, • Unparalleled problem solving and critical thinking skills, • Must possess a mastery of English and be a strong, confident and exacting writer, • Passionate about customer service and patient satisfaction, • Understanding administration of CRM applications (Salesforce, Zendesk, Oracle, etc.), • Ruthlessly organized and would score high on conscientiousness, • Proficiency in Microsoft Office suite, • Ability to perform in a fast-paced environment, subject to rapid change and uncertainty, • Excellent written and verbal communication What we offer: • Competitive salary, • Generous incentive bonuses (up to $30,000 annually), • Medical, dental, vision, life and disability insurance, • Employer-matched 401(k) plan, • Professional development reimbursement, • Employee access to our wellness clinics, • Gym reimbursement/Fitness bonus The salary range for this role is $40,000 - $50,000 and is determined by a number of factors including the candidate's experience, qualifications and skills. EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees. Powered by JazzHR 22v8ICl8XG

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity's new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity's Medically Tailored Meals (MTM) healthcare programs. This role oversees the daily execution of care coordination operations, ensuring members are successfully onboarded, supported throughout the program, and receiving meals reliably while maintaining compliance with payer and healthcare program requirements. The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently. Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment. Responsibilities:1. Care Coordination Team Leadership & Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support. Responsibilities include: • Hiring, coaching, and managing Care Coordinators and Member Support Coordinators, • Defining and enforcing operational workflows and service-level expectations for:, • Intake calls and eligibility verification, • Member profile and address validation, • Meal order support and modifications, • Escalation handling and issue resolution, • Monitoring team performance metrics including:, • Intake accuracy, • QA scores, • SLA adherence, • Member satisfaction, • Conducting regular 1:1s, performance reviews, and coaching sessions Responsibilities include: • Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs, • Translating contractual requirements into operational processes such as:, • Eligibility verification logic, • Intake scripts and documentation requirements, • Meal ordering rules and modification deadlines, • Delivery and service constraints, • Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer requirements Responsibilities include: • Coordinating closely with the MTM Project Manager and operational teams responsible for program execution, • Ensuring Care Coordinators are informed of operational updates related to:, • MTM menus and nutrition guidelines, • Eligibility criteria and program rules, • Ordering workflows and deadlines, • Delivery service parameters, • Providing frontline insights from the Care Coordination team to cross-functional partners including Culinary, Nutrition, Tech, Logistics, and CX, • Surfacing operational issues or member feedback that may impact meal suitability, ordering workflows, or program compliance Responsibilities include: • Partnering with Finance and Revenue Operations to monitor:, • Claims submission accuracy, • Claims denial rates, • Claims rework volume, • Time from claim submission to payment, • Identifying operational errors that may contribute to denied or delayed claims, • Implementing workflow improvements that improve clean claim rates, • Establishing feedback loops between Finance and Care Coordinators to prevent repeat operational issues Responsibilities include: • Maintaining HIPAA-compliant workflows and communication practices, • Implementing quality assurance processes across intake, care coordination, and member support, • Conducting root-cause analyses for recurring operational issues, • Identifying and mitigating operational risks that may impact members, partners, or reimbursement Responsibilities include: • Developing and maintaining:, • SOPs and operational playbooks, • Care coordination training materials, • Team onboarding programs, • Driving operational standardization while allowing for payer-specific program requirements, • Identifying opportunities for automation and tooling improvements, • Supporting hiring, onboarding, and ramp-up of additional Care Coordinators as program volume growsQualifications:, • 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management, • Experience working with healthcare payers, providers, or value-based care programs, • Proven experience managing frontline operational teams, • Strong understanding of healthcare workflows and HIPAA compliance requirements, • Demonstrated ability to translate contractual or clinical requirements into operational processes, • Highly organized, detail-oriented, and execution-focused, • Comfortable operating in fast-paced, evolving environments, • Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platformsPreferred requirements: We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 📈 We grow, you grow: Stock Options Plan granted on Day 1 🌟 Eligible for a bi-annual performance bonus ⛱ PTO policy and paid sick days 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾️‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation • All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.