Zendesk jobs in Newark, New JerseyCreate job alerts

BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026. Key Responsibilities: • Provide responsive, professional assistance to customers through live chat, email, and phone., • Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues., • Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies., • Identify, document, and escalate technical or operational issues to relevant internal teams., • Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information., • Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly., • Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests., • Maintain high-quality service levels and meet performance KPIs., • Contribute to a positive and supportive team environment, especially during the early launch phase. Requirements: • Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry., • Strong communication skills and a customer-centric mindset., • Ability to work shifts, including evenings, weekends, and holidays (24/7 operation)., • Basic understanding of online platforms, payment methods, and troubleshooting., • Attention to detail with the ability to follow structured procedures., • Ability to work on-site in the New Jersey office. Nice to have: • Experience in a regulated iGaming market (US or international)., • Familiarity with KYC, AML, and responsible gaming principles., • Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon Schools is seeking a Senior HVAC Technician (Snr HVAC Tech) to join the charter network’s New Jersey Facilities team. This position provides an opportunity for an experienced HVAC technician with at least seven (7) years' relevant experience to work with a dedicated facilities group, deepen his/her technical skills, and help ensure that Uncommon provides well-maintained, comfortable, and safe educational facilities for our students and staff. Uncommon’s portfolio in New Jersey comprises buildings constructed from the very early 1900s through the early 2020s, operating HVAC systems dating from 1966 to the recent past few years. As ambient comfort is essential to a productive learning and teaching environment, the impact of this individual’s attentiveness will be felt and deeply appreciated across the region. Reporting to the Senior Manager, Facilities Management Team, the HVAC Service Technician will perform all technical work necessary to inspect, maintain, repair, and modify HVAC system in our buildings. With expertise in HVAC – and to a lesser extent in construction and plumbing – in multi-family, schools, and commercial buildings, the successful candidate will be responsible for conducting minor HVAC projects and managing larger ones and ensuring they are completed on time and within budget. The HVAC Service Tech will partner with senior Facilities team members and outside consultants on the planning, coordination, and supervision of mechanical construction and repair activities implemented by outside vendors, will ensure project timelines are met and ensure quality control standards are followed, mentor junior staff, and handle all HVAC-related communication with stakeholders. Uncommon values candidates who have the drive and ability to work hard, are highly self-motivated, are eager to take on and implement assignments and projects, and have a strong commitment to customer service and satisfaction. Safe, efficient, healthy, clean, comfortable, and reliable buildings are essential to Uncommon’s mission to deliver an excellent education to our students and a comfortable working environment to our dedicated staff. As a member of the NJ Facilities Team, the HVAC Service Technician will • maintain current knowledge of the National Standard HVAC Code and other applicable building codes and perform all facets of the HVAC trade in accordance with those codes and in a safe and effective manner, • diagnose problems with HVAC systems, evaluate solutions to remedy issues, and provide sound recommendations to supervisors, • in emergency situations take immediate steps to contain the problem and restore the system to sound working condition, • in emergency situations maintain clear and consistent communication with stakeholders to apprise them of steps being taken to address the issue, • troubleshoot and repair all HVAC type systems currently available in the market, • maintain records of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk), • assist onsite Facilities Managers and General Maintenance Workers with work projects or special assignments, • respond to campus emergency calls after hours as needed, • perform other duties as assignedQualifications Required Technical Skills: • Significant journeyman-level HVAC experience along with the trade knowledge to effectively understand and perform all facets of the HVAC trade in accordance with the National Standard Plumbing Code and other applicable codes, • Strong background in commercial heating projects large and small, including hot water boilers and gas furnaces, • Ability to read as-built plans for all buildings in portfolio, • Ability to read and interpret construction drawings, specifications, submittals, cut sheets, layouts, technical manuals, schematic drawings, and other HVAC-related trade documents, • Advanced knowledge of BMS systems and system operations, • Ability to procure replacement parts as needed to make all necessary repairs, • Ability to properly and safely use the tools of the trade and carry out all tasks expected of a Snr. HVAC Technician, • Ability to troubleshoot and repair refrigerant-driven cooling and heating equipment (heat pump systems), • Ability to troubleshoot and repair water-driven heating and cooling equipment, • Ability to troubleshoot and repair water or glycol pump systems, • Ability to troubleshoot and service chillers and cooling towers, • Ability to change filters and belts and clean coils as needed to ensure proper functioning of units, • Ability to troubleshoot and implement recommended repair/replacement of, • gas valves, • economizer motors and dampers, • compressors and contactors, • dampers, • chilled water and hot water pumps, • glycol injection units, • Ability to evacuate and top-off units with refrigerant General Technical Skills • Bachelor’s Degree equivalent or seven plus (7+) years of experience in the HVAC field, • Evidence of progressive responsibility and experience in HVAC field, with four plus (4+) years as head technician, • Ability to handle multiple projects simultaneously, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Familiarity with OSHA and other Life Safety codes, etc., • Computer skills necessary to operate BMS system, • Facility with Microsoft office suite, • Strong organizational skills, attention to detail, and follow-through, • Ability to communicate effectively verbally and electronically with facilities staff, school staff, and vendors, • Available to work nights and weekends when necessary, • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • New Jersey low pressure black seal boiler, HVAC or other certificate, training, or licenses a plus, • Carry a current EPA card enabling technician to dispense of refrigerants, • Valid driver’s license and vehicle, • Strong capacity to operate independently Physical Requirements • The physical requirements outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this position., • Stand or walk for up to two (2) hours at one time, up to eight (8) hours per day, • Sit for fewer than two (2) hours during an eight (8)-hour day, • Lift or carry up to 35 pounds frequently and 100 pounds occasionally, • Lift up to 100 pounds to waist height and up to 35 pounds in a range of motions from floor to overhead, • Frequently use hands for simple grasping, fine manipulation, pushing or pulling, • Occasionally climb stairs or ladders, dig, or pull with forces up to 100 pounds, • Frequently bend, squat, kneel, knee stand, lift overhead, reach overhead, push, or pull, • Work outdoors in a variety of temperatures and environmental conditions, • Possess ability to work at heights, full range of body motions and physical agility, and ability to maintain balance Mission Alignment • Demonstrate a relentless drive to improve the minds and lives of students in and out of school, • Demonstrate a commitment to the schools’ rules, regulations, and safety procedures, • Implement and enhance the school’s systems and culture Create high accountability for oneself as well as for building staff and vendors #ZR Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $43/hr to $50/hr. Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. Benefits • Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO, • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • New Jersey Pension program, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits *A detailed list of all benefits is located HERE. At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.

12 month onsite W2 Contract (No C2C/No Visa Sponsorship) Onsite in New York, NY (10011) Pay up to $37.50/hr. (No PTO and No Paid Holidays) The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment). We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams. Key Responsibilities • Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems • Diagnose and resolve basic hardware, software, and network issues • Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow) • Perform initial troubleshooting for: • Password resets and access issues • Email and collaboration tools (Outlook, Teams, etc.) • Desktop, laptop, and peripheral issues • Basic network/connectivity problems • Escalate complex issues to L2/L3 support teams with proper documentation • Maintain accurate records of all interactions and resolutions • Follow standard operating procedures (SOPs) and service level agreements (SLAs) • Assist with user onboarding/offboarding tasks, including account setup and system access • Provide guidance and support to users on IT policies and tools • Contribute to knowledge base documentation and process improvements Required Skills & Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) • 0–2 years of experience in IT support, help desk, or technical support role • Basic understanding of: • Windows/Mac operating systems • Active Directory (user management, password resets) • Networking fundamentals (DNS, DHCP, VPN) • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) • Strong troubleshooting and problem-solving skills • Excellent communication and customer service skills • Ability to prioritize and manage multiple tasks The estimated pay range for this position is USD $30.00/Hr - USD $37.50/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Description About Us: At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need. Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do. We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating. If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying. Join us and help redefine the future of healthcare. The Role: We are actively looking for a full-time Operations Manager. Please note that this is a full-time, in-person role based in New York, NY. If you are interested in remote or hybrid opportunities, this position may not be suitable for you. What You'll Do: • Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals., • Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms., • Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively., • Monitor and analyze Objectives and Key Results (OKR’s) to identify areas for improvement., • Develop and implement workflows and SOPs to enhance operational efficiency., • Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices., • Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations., • Analyze key operational and clinical data to identify areas for improvement and inform decision-making., • Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives., • Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task. Requirements • 4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup., • Proven ability to manage and develop teams in a fast-paced environment., • Bachelor’s degree required., • Exceptional communication and organizational skills with a strong attention to detail., • A proactive and positive attitude toward tackling varied tasks in a dynamic setting., • A willingness to work in person, full-time, with dedication to Zealthy’s mission and goals. Benefits • Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case., • Holidays: Paid for major US holidays., • Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity., • Health: Medical coverage provided. Other benefits to be revisited with plan renewal.

Job Description At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role". About The Role We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive. The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon. The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy. The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment. What You'll Do Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel. Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order. Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. Demonstrated success launching integrations or platform features from concept through delivery. Understanding of product management principles, methodologies, and best practices. Preferred Experience in ticketing, live events, or performing arts technology. Experience with consumer-facing products and/or mobile applications. Experience standing up a new product area or team. Essential Skills Strong oral and written communication skills. Ability to work independently, managing multiple projects and deadlines. Strong analytical, decision-making, and creative problem-solving skills. Strong attention to detail. Ability to work cross-functionally and collaborate well with other teams. Excellent organizational, leadership, and time management skills. Tools You’ll Use Microsoft Office Google Suite Slack Zendesk Jira What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer Base annual salary range of $140,000 to $165,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Systems Engineer in our New York City office. About the Role: You will be responsible for Level 1 and 2 Help Desk Support for Windows and Mac devices, supporting enterprise networking and Applecart office expansion. Additionally, you will assist with core systems administrations, systems automation and scripting using python. In this position, you will work with HR, Business Operations, Office Management, and Platform teams. This role will report to the Director of Information Systems and Technology. What You'll Do: • Serve as the primary point of contact for internal technical support., • Support daily Applecart office operations alongside operations teams., • Improve security and automation posture., • Partner with the IT Director for large initiatives such as MDM configuration and migration and SOC 2 readiness. Experiences and Capabilities You Bring: • 3+ years of experience in IT Systems Administrator or similar role., • Hands-On + Remote Help Desk experience (Zendesk, Freshworks, ServiceNow, Jira Service Desk, etc.), • Strong administration experience (Okta, Google Workspace (GAM), Slack, MS Office), • Device management experience with Windows and macOS (Apple Business Manager, Jamf, Kandji/Iru, MaaS360, Intune, Hexnode, JumpCloud, Workspace ONE), leveraging service for an automated OOBE., • Enterprise networking experience (Juniper, Unify, Meraki, Cisco)., • SSO integration experience (Okta, OneLogin)., • Python scripting experience (PyCharm, VSCode, GitHub (no AI IDEs Cursor, Tailwind, Manus)) to automate repetitive tasks., • Experience supporting SOC 2 audits or similar compliance frameworks., • AWS/public cloud certification is a plus., • Strong written and verbal communication skills., • Impeccable attention to detail and superior organizational skills This is a hybrid role. Work from home on Monday and Friday and in Applecart's New York City office Tuesday through Thursday. Relocation assistance is not available for this position. Candidates must be based in or willing to relocate to the area independently. Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $95,000 - $125,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022)Role Overview The Senior Associate, Claims and Benefits Analyst owns end-to-end member-level billing and reimbursement accuracy, corrections, and escalations. This is a senior operational role responsible for resolving complex billing discrepancies, conducting cross-system investigations, and safeguarding the integrity of cost-share calculations, claims processing, eligibility inputs, and reimbursement workflows. This role requires advanced analytical rigor, strong systems fluency, and sound escalation judgment. You will partner closely with Payment Operations, Payment Integrity and QA, Engineering, Revenue Cycle Management, Member benefits and external TPAs to ensure billing precision, financial integrity, and member trust. We are looking for a systems-minded expert who can navigate complex resolutions while influencing broader process improvements. Why This Role Matters Claims and benefits accuracy directly impacts member trust and financial integrity. In this role, you will have full ownership over complex claims and benefits resolutions while influencing broader process and system improvements. Your work will drive measurable impact on both operational performance and member experience. What You'll Do Own Complex Billing & Reimbursement Escalations • Manage complex billing cases and reimbursement requests from intake through final resolution., • Investigate discrepancies related to eligibility, prior authorization, cost-share (copay, deductible, out-of-pocket), accumulators, and denied claims., • Conduct thorough reviews of reimbursement submissions to identify errors in processing and ensure correct payout amounts and methods., • Ensure all corrections align with compliance standards, internal policies, and payer requirements. Conduct Cross-System Investigations • Analyze claims lifecycle data, eligibility feeds (RTE), accumulator logic, and backend billing workflows., • Differentiate between one-off errors and systemic configuration or automation issues., • Escalate infrastructure-level defects with clear documentation and impact analysis., • Perform end-to-end review and resolution for complex member benefits and claims escalations., • Engage with Maven members via Zendesk support tickets, emails, reimbursement processing, and other business channels as needed. Partner Cross-Functionally • Collaborate with Payment Operations, Revenue Cycle Management, Engineering, Finance, Member Benefits, and external TPAs., • Serve as a primary point of contact for backend billing adjustments and payer coordination., • Work with internal teams to provide clear and concise explanations of complex billing and benefits issues. Improve Processes • Identify recurring billing defects and operational risk trends., • Recommend workflow or system improvements to reduce future escalations., • Contribute to SOP refinement and billing integrity initiatives. Communicate with Clarity • Explain billing determinations, denials, and member financial responsibility in a clear, compliant, and empathetic manner., • De-escalate sensitive disputes while maintaining financial accuracy and professional transparency.What You Bring, • Experience: 4–5+ years in healthcare billing, claims operations, revenue cycle management, or benefits management., • Domain Expertise: Deep understanding of claims adjudication, cost-share structures, eligibility verification, and accumulator logic., • Analytical Rigor: Experience managing complex billing investigations across multiple systems and performing root-cause analysis., • Systems Fluency: Familiarity with TPA platforms (e.g., Alegeus or similar billing/claims systems)., • Attention to Detail: High precision in reviewing reimbursement payouts and documenting technical discrepancies., • Judgment: Ability to balance speed, accuracy, and sound escalation judgment in a high-volume, fast-paced environment.Bonus:, • Specialized Knowledge: A strong understanding of benefits and fertility-specific insurance knowledge (e.g., cycle-based benefits, fertility medications, and specialized diagnostic coding)., • Proven track record of driving automation and workflow enhancements within claims operations and employer-sponsored benefit reimbursement programs., • Previous experience in a high growth startup environment The base salary range for this role is $98,000 - $107,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, or Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Job Description WHO WE ARE: Splice is a creative platform for people who make music. Serious producers choose Splice Sounds to bring their ideas to life. A subscription to Splice inspires and accelerates creative success for digital music creators with an industry-leading catalog of sounds and samples and an expanding AI stack. With a rent-to-own marketplace of DAWs and plugins, the Splice experience seamlessly integrates into any music production workflow, regardless of DAW (Digital Audio Workstation). Via Splice, an unparalleled team of sound designers and sample creators are fueling the success of a growing global community of chart-topping producers, students, and DIY creators. HOW WE WORK: At Splice, DISCO is a rallying cry for collaboration, accountability, and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. Our shared success depends on our ability to support one another, work well together, and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that's thrown at us. Splice embraces a culture of remote work. You'll see your colleagues showing up from across the US and the UK. In order to keep us working well as a team, we have regular communication, including Town Halls, departmental all-hands and get-togethers. When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready? JOB TITLE: AP Specialist LOCATION: Hybrid - New York (1 day a week) THE ROLE: We are seeking a detail-oriented and motivated individual to join our team as an Accounts Payable Specialist. In this role, you will play a crucial part in managing the accounts payable process for Splice and its subsidiaries. Your primary responsibilities will include coding and processing invoices received through Zendesk and our AP inbox, ensuring accuracy and timely processing. You will also verify that agreements are in order before processing invoices, maintaining compliance with company policies and procedures. WHAT YOU'LL DO: • Code and process invoices accurately and efficiently using NetSuite and Tipalti., • Handle T&E expenses and Amex reports at the end of each month., • Serve as the first point of contact for all vendor and creator inquiries, maintaining professional and courteous communication., • Assist with month-end close activities, including recording expense accruals and maintaining an accrual workbook., • Work collaboratively with cross-functional teams to ensure smooth processing and resolution of any invoice discrepancies., • Thrive in a fast-paced, deadline-driven environment while maintaining attention to detail and accuracy., • Contribute to process improvements and efficiencies within the accounts payable function. JOB REQUIREMENTS: • Bachelor's degree in Accounting, Finance, or related field preferred., • A minimum of 2-4 years of progressive and relevant experience in accounts payable or finance/accounting role., • Strong working knowledge of MS Excel, including pivot tables, sorting, and v-lookups., • Demonstrated history of success in developing processes and achieving project/task deadlines., • Proven ability to work autonomously and collaboratively within a team environment., • Excellent verbal and written communication skills., • Extremely detailed understanding of US Generally Accepted Accounting Principles (US GAAP)., • Experience with Netsuite and Tipalti preferred., • Exceptional analytical and accounting skills with a keen eye for detail., • Experience with enterprise-level systems implementations to support a scaling organization., • Experience working with remote personnel., • Ability to effectively handle multiple projects simultaneously in a fast-paced, deadline-driven environment., • Master of efficiency and lover of process., • Excellent organizational and time management skills. SPLICE BENEFITS: • Compensation & Equity: Competitive pay with annual reviews and equity opportunities., • Time Off: Unlimited PTO to recharge and thrive., • Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents., • Retirement Savings: 401(k) plan with immediate vesting and company match., • Parental Support: 12 weeks of fully paid parental leave for non-birthing parents, and 18-20 weeks for birthing parents., • Flexible Work Options: Work remotely or connect at our office hubs and creative spaces worldwide., • Professional Growth: Annual learning budget, leadership programs, and team ambassador opportunities., • Community & Connection: Inclusive events, team meet-ups, and vibrant Employee Resource Groups. The national pay range for this role is $60,000 - $75,000. Individual compensation will be commensurate with the candidate's experience. Splice is an Equal Opportunity Employer Splice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description WHO WE ARE: Splice is a creative platform for people who make music. Serious producers choose Splice Sounds to bring their ideas to life. A subscription to Splice inspires and accelerates creative success for digital music creators with an industry-leading catalog of sounds and samples and an expanding AI stack. With a rent-to-own marketplace of DAWs and plugins, the Splice experience seamlessly integrates into any music production workflow, regardless of DAW (Digital Audio Workstation). Via Splice, an unparalleled team of sound designers and sample creators are fueling the success of a growing global community of chart-topping producers, students, and DIY creators. HOW WE WORK: At Splice, DISCO is a rallying cry for collaboration, accountability, and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. Our shared success depends on our ability to support one another, work well together, and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that's thrown at us. Splice embraces a culture of remote work. You'll see your colleagues showing up from across the US and the UK. In order to keep us working well as a team, we have regular communication, including Town Halls, departmental all-hands and get-togethers. When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready? JOB TITLE: AP Specialist LOCATION: Hybrid - New York THE ROLE: We are seeking a detail-oriented and motivated individual to join our team as an Accounts Payable Specialist. In this role, you will play a crucial part in managing the accounts payable process for Splice and its subsidiaries. Your primary responsibilities will include coding and processing invoices received through Zendesk and our AP inbox, ensuring accuracy and timely processing. You will also verify that agreements are in order before processing invoices, maintaining compliance with company policies and procedures. WHAT YOU'LL DO: • Code and process invoices accurately and efficiently using NetSuite and Tipalti., • Handle T&E expenses and Amex reports at the end of each month., • Serve as the first point of contact for all vendor and creator inquiries, maintaining professional and courteous communication., • Assist with month-end close activities, including recording expense accruals and maintaining an accrual workbook., • Work collaboratively with cross-functional teams to ensure smooth processing and resolution of any invoice discrepancies., • Thrive in a fast-paced, deadline-driven environment while maintaining attention to detail and accuracy., • Contribute to process improvements and efficiencies within the accounts payable function. JOB REQUIREMENTS: • Bachelor's degree in Accounting, Finance, or related field preferred., • A minimum of 2-4 years of progressive and relevant experience in accounts payable or finance/accounting role., • Strong working knowledge of MS Excel, including pivot tables, sorting, and v-lookups., • Demonstrated history of success in developing processes and achieving project/task deadlines., • Proven ability to work autonomously and collaboratively within a team environment., • Excellent verbal and written communication skills., • Extremely detailed understanding of US Generally Accepted Accounting Principles (US GAAP)., • Experience with Netsuite and Tipalti preferred., • Exceptional analytical and accounting skills with a keen eye for detail., • Experience with enterprise-level systems implementations to support a scaling organization., • Experience working with remote personnel., • Ability to effectively handle multiple projects simultaneously in a fast-paced, deadline-driven environment., • Master of efficiency and lover of process., • Excellent organizational and time management skills. SPLICE BENEFITS: • Compensation & Equity: Competitive pay with annual reviews and equity opportunities., • Time Off: Unlimited PTO to recharge and thrive., • Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents., • Retirement Savings: 401(k) plan with immediate vesting and company match., • Parental Support: 12 weeks of fully paid parental leave for non-birthing parents, and 18-20 weeks for birthing parents., • Flexible Work Options: Work remotely or connect at our office hubs and creative spaces worldwide., • Professional Growth: Annual learning budget, leadership programs, and team ambassador opportunities., • Community & Connection: Inclusive events, team meet-ups, and vibrant Employee Resource Groups. The national pay range for this role is $60,000 - $75,000. Individual compensation will be commensurate with the candidate's experience. Splice is an Equal Opportunity Employer Splice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Project Overview HireScale is partnering with a high-growth SaaS organization to fundamentally redesign how work flows across the business. This is a fractional or full-service Work Transformation Consultant engagement focused on building scalable operating systems that connect strategy to execution across all core functions—Revenue, Product, Customer Success, Operations, and Finance. The goal is not incremental process improvement. This engagement is about end-to-end work transformation—designing the systems, processes, and configurations that allow the organization to operate with clarity, speed, and alignment at scale. You will serve as both a systems architect and process engineer, translating fragmented workflows into a unified operating model supported by modern SaaS tooling, automation, and data visibility. This includes rethinking how work is initiated, tracked, executed, and measured across the entire organization. A strong emphasis is placed on process methodology, operational rigor, and systems configuration—ensuring that tools are not just implemented, but properly designed to support how the business actually runs. This is a hands-on execution role. You will be expected to move between strategic design and technical configuration, building working systems inside platforms like CRM, ERP, project management, and workflow automation tools. The end goal is to create a connected, scalable operating system for the business—where teams are aligned, workflows are standardized, and execution becomes predictable, measurable, and continuously optimizable. Scope of Work & Core Capabilities • Design and implement end-to-end operating models across Revenue, Product, Customer Success, and Operations, • Map, analyze, and redesign core business processes to improve speed, clarity, and efficiency, • Configure and optimize business systems (CRM, ERP, HRIS, project management, and workflow tools), • Translate organizational strategy into structured, executable workflows and operating rhythms, • Establish standard operating procedures (SOPs), governance models, and cross-functional handoffs, • Build scalable workflow automation across tools such as Salesforce, HubSpot, Zendesk, Jira, Asana, or equivalent systems, • Ensure system architecture aligns with how work is actually performed across teams, • Integrate data flows across systems to improve visibility, reporting, and decision-making, • Identify bottlenecks, redundancies, and operational inefficiencies and redesign them into scalable processes, • Drive adoption through change management, documentation, and training frameworks, • Collaborate with leadership to define operating cadence, KPIs, and performance tracking systems, • Ensure all systems are maintainable, auditable, and scalable as the organization grows Engagement Brief This engagement is focused on delivering a fully transformed operating system for a SaaS organization—where processes, tools, and teams are tightly aligned to execution and scale. Success is measured by operational clarity, system adoption, and measurable improvements in cross-functional efficiency. • Target Outcomes: A fully integrated operating system across core business functions, with standardized processes, configured business systems, and improved execution efficiency. Deliver measurable gains in cross-functional alignment, workflow speed, and operational visibility. Ensure systems are scalable, well-documented, and fully embedded within the organization., • Duration: 8–16 weeks (fractional or full-service depending on scope), • Commitment: Fractional or full-service engagement, • Budget: Flexible based on scope, complexity, and proposal, • Start Date: ASAP, • Portfolio Requirements:, • 2–3 relevant projects in process transformation, business systems design, RevOps, or operational scaling, • Demonstrated end-to-end ownership (problem → process/system design → implementation → measurable outcome), • Clear evidence of impact (efficiency gains, cycle time reduction, system adoption, or organizational scale improvements), • Experience configuring and optimizing enterprise SaaS tools across multiple business functions, • Supporting materials such as process maps, system architecture diagrams, case studies, or technical documentation preferred About HireScale HireScale is redefining how people and organizations grow and work together. We connect companies with top-rated independent consultants to build agile, highly skilled and resilient teams; while also empowering talent to shape their own paths and align meaningful work with personal freedom and purpose. Our goal is a future where opportunity is open, work is self-directed, and everyone thrives.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) About the team We're looking for a Senior Analyst, Workforce Management to own demand and supply forecasting across Maven's multiple member-facing services and workflows, monitor operational metrics, and optimize Maven's workforce to ensure service level objectives are met while balancing cost. This role sits at the intersection of data, operations, and strategy, translating complex demand signals into workforce decisions that allow Maven's frontline teams to meet our members when they need us most. As the WFM subject matter expert at Maven, you'll take what we do today and make it materially better — building the models, planning cadence, and analytics infrastructure behind our workforce strategy. You'll partner closely with Finance, Operations, and Product to design processes that are data-driven and built to evolve with the business. How equity and inclusion shows up for this team: It's important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve. What you'll own • Develop and improve complex demand forecasting models across our multiple workflows / channels, translating demand trends into forward-looking workforce strategy., • Own supply forecasting and capacity planning across the multiple channels / workflows — translating demand into staffing requirements by skill, shift, and channel, factoring in shrinkage, attrition, and ramp., • Drive the ongoing planning cadence that hits service level targets while protecting unit economics — quantifying and communicating the cost/SL tradeoff to leadership., • Drive forecast accuracy autonomously — modeling, back-testing, and iterating. You define the accuracy bar and raise it quarter over quarter., • Build and maintain workforce reporting infrastructure and dashboards that give operational leaders real-time visibility — and use them to drive RCA when SL or cost variances occur., • Identify gaps in current analytics and operational workflows, then drive solutions — not just recommendations., • Create automated systems for tracking and reporting key performance metrics, leveraging AI tooling to reduce manual lift and increase signal quality., • Develop Standard Operating Procedures to ensure processes are repeatable and scalable., • Serve as the WFM partner to Finance, Operations leads, Product, and Analytics — gathering inputs, sharpening forecasts, and ensuring workforce decisions are grounded in data and aligned to organizational goals. Minimum qualifications • 2-3 years of WFM experience and/or 4-5 years of strategy experience at a tech company. You've owned forecasting and capacity planning across multiple channels and queues — not just executed someone else's plan., • Experience owning demand forecasting models for scaling businesses and designing/maintaining WFM schedules across multiple roles/channels, including shrinkage modeling, shift bidding, PTO processes, and capacity planning inputs., • Track record managing intraday operations — monitoring real-time queues, adjusting staffing plans, communicating deviations, and executing mitigation tactics to protect SLAs., • Demonstrated ability to drive RCA on SL misses and cost overruns — decomposing variances into drivers and turning findings into model and operational improvements., • Ability to translate operational insights into system configuration recommendations, including routing logic, skill assignments, and WFM tool optimization to improve accuracy and workflow efficiency., • Strong analytical skills and data storytelling — you can present a clear narrative with data to operations, finance, and executive audiences., • Experience analyzing large data sets to draw insights and inform operational decisions; advanced Excel/Sheets modeling., • Self-directed: can scope the work, build the model, and drive adoption without being managed to it., • Comfortable navigating ambiguity, unknowns, and moving fast., • Operational mindset with ability to build efficient, repeatable processes., • Exceptionally strong attention to detail., • Clear verbal and written communication. Preferred qualifications • Experience forecasting across multiple workflows/channels, queues, or skill groups concurrently., • Experience with WFM platforms (NICE, Verint, Assembled, Playvox, Zendesk, or similar)., • Looker or similar BI software., • Scaled CX operations and B2C industry experience., • Exposure to AI/ML approaches for forecasting optimization or anomaly detection. The base salary range for this role is $98,000 -$115,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Job DescriptionThe Company: Placements.io is a product-first company that is changing the way digital media publishers manage their advertising businesses. Our SaaS platform makes advertising sales, operations, billing, and revenue reporting painless for digital media publishers and eCommerce. We understand the importance of creating a connected ecosystem for our customers, who depend on Placements.io to help them scale. Headquartered in Seattle, we've expanded globally with offices in New York, London, Taipei, Denver, and now Singapore. The Solutions Consulting Team: The Solutions Consulting team is the face of the company during implementation and ongoing growth. Our team helps our customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to our customers and our internal teams and work with our internal partners to make our customers successful. You'll enjoy significant ownership of and responsibility for what you work on, every day. And you'll have a life. Personal development is important and we allow you to play to your strengths while stretching you with new challenges. We respect your time and rarely work outside of normal business hours. The Position: As a Solutions Consultant, you will be responsible for collaborating with our clients' business and technology stakeholders to implement solutions that enable their success on the Placements platform. Since our clients have unique needs, you will have exposure to a wide variety of projects, and no two days are alike. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the Placements platform. You will be responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria agreed upon with the client. You will configure and present tailored product demonstrations to customers throughout various implementation and end-user training. You will also work with internal teams to ensure customer success and will serve as a customer advocate with our product team. You will need to exhibit a strong combination of analytical prowess, technical aptitude, and business judgment. Solutions Consultants must possess excellent technical and business consultative skills to create client intimacy and to act as a trusted advisor. You will demonstrate your understanding of the scope of the project, map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with client business goals, while managing expectations related to scope of work. This role requires excellent project management, organizational, and problem-solving skills. Candidates must quickly become an expert in the functional and technical aspects of Placements.io product and related integration points. Candidates must be a skilled presenter of product features and benefits related to the customer and their business needs. This position reports to the Vice President of Professional Services. Requirements: • Excellent written and verbal communication skills, • The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences, • Strong business processes, process documentation, and process improvement skills, • 2+ years of recent Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required., • Growth stage SaaS experience, management consulting, or technical consulting experience is preferred, • Strong experience working with client and stakeholders during full cycle SaaS implementations, • Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training, • Ability to creatively find product solutions to solve client requirements, • Demonstrated experience in systems implementation rollouts across cross-functional groups, • Ideally the candidate will have admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc), • SQL, Data Management, Data Mapping experience preferred, • Bonus: Python experience Bonus: Experience in Ad Tech space is a plus. Benefits Include: • Competitive salary, • Early-stage stock options, • Open PTO, • 401k match, • Company paid medical, dental, vision, and life insurance, • Regular company lunches and happy hours, • Gym membership reimbursement, • Cell phone reimbursement To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to careers@placements.io. We look forward to meeting you! EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Reasonable Accommodation Statement Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please send a request to hr@placements.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected base salary range for this role in the selected city: New York, NY - $100,000 - $150,000 USD The base salary offered to a candidate may be influenced by various factors, including but not limited to relevant experience, skills, qualifications, education, work location, and other business and organizational needs.

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description You’ll play a key role in ensuring the right data reaches the right people at the right time across Uncommon. In this role, you will manage and fulfill data requests, support critical data processes, and help teams make informed decisions that directly impact students and schools. You’ll collaborate with colleagues across Development, Talent, and academic teams, turning data into clear, usable insights. Your work will support the reporting and analysis that helps advance our mission of preparing students to graduate from college and achieve their dreams. This is a temporary position starting as soon as possible, with an expected end date of June 30, 2027. Data Processing & Reporting • Prepare, clean, and organize data for reporting and analysis across multiple systems, • Configure, test, and execute data processes, including survey and assessment-related data, • Build and refine reports that provide key information to stakeholders, • Monitor data quality and help troubleshoot issues to support accurate reporting Data Requests & Stakeholder Support • Fulfill and track data requests from teams across the organization for internal and external use, • Partner with teams that submit recurring requests to anticipate needs and plan ahead, • Respond to questions and support colleagues in accessing and understanding data, • Assist with analyses requested by leadership and Home Office teams Process Improvement & Documentation • Document processes, reports, and workflows to support consistency and quality, • Contribute to and maintain a knowledge base of key datasets and reporting practices, • Identify opportunities to improve processes and tools in collaboration with the Data & IT team Team & Project Support • Support project planning to ensure timely and accurate delivery of data work, • Assist with team coordination, including organizing documentation and scheduling, • Continue developing data skills to contribute to broader reporting and analysis workQualifications Required • Bachelor’s degree, • 1 to 2 years of professional experience, including experience working with data for reporting or analysis, • Proficiency in SQL, • Experience cleaning and preparing data using spreadsheets or a coding language, • Strong attention to detail and ability to ensure data accuracy, • Clear written and verbal communication skills, • Ability to manage multiple priorities and follow through on deadlines Preferred • Experience with Python or R, • Familiarity with Tableau or similar tools, • Experience using a ticketing or support system (e.g., Zendesk), • Coursework or experience in statistics, • Experience working with education-related data Additional Information • This role primarily involves working at a desk for extended periods Not sure you meet every qualification? We encourage you to apply—we’re excited to learn what you bring. Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation The full compensation range for this role is $67,300-$79,200. Typically, new hires who fully meet all qualifications listed in the job description will start at $71,300. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Work Environment: Uncommon is an in-person organization, with a commitment of at least three days each week at our Central Office in downtown Manhattan (100 Church Street). Position Type: This is a temporary role with an anticipated end date of June 30, 2027. Benefit Highlights: • 19 days of paid time off, • 3 weeks of paid Winter and Summer org-wide holidays, • Comprehensive Health, Dental, and Vision insurance plans, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits, • Pre-tax flexible spending, dependent care, and health saving accounts *A detailed list of all benefits is located HERE. At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.

Job Description Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you will provide hands-on technical support to customers using the HiddenLayer AISec Platform and products. We're looking for a highly technical, detail-oriented Support Engineer who thrives on solving complex problems and communicating clearly with both customers and internal teams. This role is responsible for deep technical troubleshooting, investigation, and resolution across the HiddenLayer platform. The right candidate is comfortable operating with autonomy, taking initiative, and owning issues through resolution. As an early member of the team, you'll help define how support operates at scale by improving processes, strengthening documentation, and acting as a critical bridge between customers, Engineering, Product, and Research. • Digs until they understand why something is happening, not just how to work around it, • Communicates clearly and precisely, especially under pressure, • Takes ownership of issues end-to-end, • Notices the small details others miss WHO WE ARE: HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely. Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up. WHAT YOU'LL DO: • Own and resolve technically complex customer issues from initial report through root cause, • Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues), • Reproduce issues, isolate variables, and identify whether problems stem from configuration, usage, or product defects, • Partner closely with Engineering to escalate issues with clear, actionable context and debugging data, • Work with Product and Research to validate expected vs. actual system behavior, • Translate technical findings into clear, concise updates for customers, • Contribute to and improve internal runbooks, troubleshooting guides, and external documentation, • Identify patterns across tickets and proactively suggest product or process improvements, • Help maintain a customer-first culture through proactive communication and solution ownership WHAT SUCCESS LOOKS LIKE: • Customers consistently have a positive, reliable support experience - Even when things are complex or going wrong., • You resolve a high volume of technical issues with increasing autonomy (with minimal hand-holding), • Internal teams trust your judgment and your ability to escalate effectively, • Documentation and playbooks are stronger because of your contributions, • You help reduce repeat issues by identifying root causes and patterns, • You help build a culture of ownership, collaboration, and customer empathy WHO YOU ARE: Core Requirements • 3+ years in a Technical Support Engineering or similar hands-on technical role, • Strong troubleshooting skills across APIs, systems, and integrations, • Experience debugging issues using logs, scripting, and reproducible test cases, • Proficiency in Python (reading, debugging, and writing scripts or small tools), • Working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes, • Experience troubleshooting issues in cloud environments (AWS, Azure, or GCP), • Experience debugging authentication and integration issues, including SSO/SAML flows (e.g., configuration errors, attribute mapping, login failures), • Experience investigating email delivery and notification issues (logs, provider behavior, domain configuration), • Ability to analyze application and system logs to identify root cause, • Experience working with ticketing systems (Zendesk, Jira, or similar) Critical Skills • Exceptional attention to detail, • Clear, concise written communication (especially in high-pressure or ambiguous situations), • Ability to explain complex technical issues to both technical and non-technical audiences, • Strong ownership mindset that drives issues through to resolution without losing momentum, • Ability to prioritize effectively and operate in a fast-paced, evolving environment Nice to Have (Not Required) • Experience with cybersecurity, MLOps, or AI/ML systems, • Exposure to GenAI or model security concepts WHY HIDDENLAYER? We're moving at (what feels like) the speed of light. HiddenLayer is a venture-backed company and recently closed a $50M funding round led by M12, Microsoft's Venture Fund, and Moore Strategic Ventures. Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including: • Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses., • Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings., • Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays., • Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events., • Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer. To learn more about HiddenLayer visit HiddenLayer and follow us on LinkedIn or Twitter. HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers, and designers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports to the VP of Software Engineering. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You You have proven experience leading engineering teams in delivering high-quality software products. You excel in fostering collaboration and guiding your team to success in a remote environment. You have a strong understanding of the full software development lifecycle and can optimize processes for efficiency. You’re passionate about mentoring and developing engineers, helping them grow professionally. You’re committed to improving product quality through continuous integration and delivery best practices. What You'll Do Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement. Oversee the software development lifecycle, ensuring projects are delivered on time and within scope. Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities. Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables. Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code. Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision. Foster long-term thinking and creative solutions that enhance customer experiences and drive product success. Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability. Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions. Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools. Identify and recommend organizational changes to improve team effectiveness and overall productivity. Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment. Experience crafting a team's development techniques and processes to its customers and product’s needs. An accomplished manager, with a track record of growing the impact of their staff. Current coding experience is not required, but substantial prior experience in software development is essential. Essential Skills Ability to work independently and manage multiple projects and deadlines. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong strategic, decision-making, and creative problem-solving skills. Excellent organizational, leadership, and time management skills. Tools You’ll Use Microsoft Office Google Suite Slack Zendesk Jira What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer Base annual salary range of $150,000 - $170,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

Job Description About Us: At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need. Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do. We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating. If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying. Join us and help redefine the future of healthcare. The Role: We are seeking a Clinical Operations Associate to support Zealthy’s fast-growing clinical team. This role will focus on overseeing the performance of a large network of care coordinators and ensuring smooth operational execution across internal tools and partner systems. What You'll Do: • Oversee day-to-day workflows across a network of ~150 coordinators, • Manage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on time, • Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDesk, • Design, document, and implement scalable workflows and SOPs that improve efficiency and quality, • Audit outdated SOPs and introduce process improvements or new protocols where needed, • Collaborate with pharmacy partners to ensure fulfillment and care coordination run smoothly, • Track key performance and operational metrics to identify bottlenecks and solve issues in real time, • Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives, • Lead ad-hoc projects from planning through execution, • Serve as a critical support resource during rapid operational scale-ups Requirements • 2+ years of experience in healthcare operations, clinical delivery, or workflow management, • Proven ability to manage large-scale teams or high-volume systems with speed and accuracy, • Strong familiarity with tools like ZenDesk and healthcare-specific ticketing or portal systems, • Excellent communication, documentation, and organizational skills, • Process-oriented mindset with a knack for spotting inefficiencies and implementing solutions, • Comfort operating in a fast-paced, high-growth environment, • A self-starter attitude with the ability to take ownership of projects from start to finish Benefits • Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case., • Holidays: Paid for major US holidays., • Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity., • Health: Medical coverage provided. Other benefits to be revisited with plan renewal.

Job Description Vestwell is the financial technology company powering the new savings economy. Our platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and over 2M active savers, with over $50B in assets saved across all 50 states. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com Who Are We Looking For? Vestwell is expanding and we're excited about growing our Operations team with entry-level Payroll Implementation Associates who are passionate about our mission to change the retirement Fin-Tech space. At a high level, we're looking for someone who has insane levels of attention to detail and proven ability of juggling multiple priorities at once. You will be the key to payroll implementations automation & ensuring the initial experience with contribution processing is flawless while exercising independent judgment in configuring, testing, and resolving complex, client-specific payroll integration scenarios that materially affect data accuracy and client onboarding success. We're a startup… so a self-starter mentality comes first and foremost. You are someone who will dive into whatever challenge is placed in front of you, and find creative ways to solve problems by evaluating multiple implementation approaches and determining appropriate resolution paths within established operational, technical, and regulatory frameworks. What Will You Be Doing? A key component of Vestwell's mission to empower retirement savings includes effortless plan onboarding and ongoing plan administration. As a Payroll Implementation Associate, you will support Vestwell clients, through coordination with their payroll systems, to ensure their payroll implementation is frictionless requiring discretion in how implementation standards are applied to varied payroll systems, client configurations, and fact-specific onboarding scenarios. This will include direct client engagement, configuring integrations for a high volume of clients simultaneously, and liaising with internal teams to test and ensure the integration is functioning as intended including assessing readiness, identifying risk, and determining when issues require escalation or alternative solutions. This role regularly exercises independent judgment on matters of significance related to payroll implementations, integration accuracy, client onboarding outcomes, and data integrity. While operating within established technical, operational, and regulatory frameworks, the Payroll Implementation Associate independently analyzes client-specific payroll configurations, evaluates multiple implementation approaches, identifies and resolves complex integration issues, and determines appropriate remediation and escalation paths based on risk, urgency, and business impact. The role requires discretion in how implementation standards are applied to varied payroll systems, how work is prioritized and sequenced, and how issues are communicated and driven to resolution with internal teams, external payroll partners, and clients. Although decisions and recommendations may be subject to review and do not include unilateral policy-setting authority, the consistent and recurring exercise of judgment is a central function of the role and directly supports Vestwell's client experience, operational continuity, and compliance outcomes. Day-to-Day You May Also Be Expected To: • You're flexible, creative, team-oriented, results-driven, and can effectively collaborate with both internal and external stakeholders while exercising independent judgment on implementation priorities, sequencing, and issue resolution., • Analyze existing integration implementation tasks across both payroll systems and Vestwell products to be the subject matter expert for payroll integration requiring independent analysis of system behavior, client configurations, and potential downstream impact., • Collaborate with teams across the Vestwell organization to provide feedback on platform enhancements and procedural efficiencies informed by firsthand investigative work and recurring implementation challenges., • Develop both internal & client-facing knowledge bases; look for ways to continuously improve existing processes by identifying gaps, evaluating alternative approaches, and recommending improvements through appropriate channels., • Maximize team efficiency through timely completion of tasks and projects, in addition to rapidly identifying, sorting, and assigning incoming work across platforms using discretion to assess urgency, complexity, and client impact rather than relying solely on predefined workflows., • Manage the migration and deactivation of existing client integrations within Vestwell's systems, ensuring a smooth transition through proactive communication and attention to detail including judgment in sequencing activities, mitigating risk, and coordinating stakeholders., • Onboarding and supporting new payroll integration partners, ensuring clear communication, effective collaboration, and strong relationship building to drive long-term success while independently determining readiness, implementation approach, and issue resolution strategies. Requirements The Necessities • Experience working in a project management/implementation/operational role involving discretion in managing complex, multi-variable workstreams., • Excellent project management skills including independent prioritization and sequencing of tasks., • Ability to manage multiple work streams and competing priorities while determining urgency and impact., • Ability to work independently and with a team exercising judgment with minimal supervision., • Effective communication with many different stakeholders including determining when and how to escalate issues based on assessed risk and impact., • A tight operator who can see the big picture and evaluate downstream operational and client implications., • Excellent client service capabilities informed by judgment in balancing client needs with operational constraints., • Strong written/oral communication and organizational skills to document findings, explain recommendations, and drive resolutions., • 1+ year relevant experience in Financial Services, Operations, or SaaS industries., • Bachelor's degree or equivalent combination of formal education and/or work experience with tools such as Excel used to analyze implementation data and support decision-making., • Experience with work management platforms (i.e. Asana, Slack, Zendesk, Jira and/or Salesforce). The Extras • Payroll system experience., • Retirement industry experience including exposure to regulated operational environments or ERISA-adjacent processes. This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation. The expected base salary range for this position is $60K - $72K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired. OUR BENEFITS We're an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan. OUR PROCESS Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises. For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in Vestwell.com is not our Recruitment team. Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. Sourgum is seeking a dynamic and driven individual to join our team as an Account Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service. Your Responsibilities Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies. Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns. Monitor service quality and customer satisfaction, addressing any issues promptly and effectively. Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies. Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination. Provide support to the Account Executive team in various administrative tasks and projects as needed. Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth. Maintain accurate and up-to-date records for every customer you manage. Requirements You must be customer obsessed and tech-enabled. Ability to commute into our Jersey City, NJ office. Proven experience in account management, customer service, or sales, preferably in a B2B services industry. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams. Excellent organizational abilities, including time management and prioritization skills. Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Zendesk Sell) preferred. Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment. Commitment to upholding company values of sustainability, integrity, and excellence. Bachelor's degree in Business Administration, Marketing, or related field preferred. Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus. Benefits Company stock options are part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Comprehensive benefits package including health insurance (medical, dental, vision), retirement plans (401K), and generous paid time off. Opportunities for professional development and career advancement within a growing company. Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $60K - $75K

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) In this role, you will define and own how Maven identifies, triages, and resolves complex operational issues across the organization, ensuring the right problems reach the right teams, and that root causes are addressed, not just tickets closed. You will own the operating model, lead a team of Client Support Associates, and serve as a key cross-functional partner to teams across Client Delivery, Product, Engineering, and Clinical. This is a high-ownership, high-visibility role for a senior leader who thrives on operational complexity and knows how to drive a high-performing team. You will work closely with cross-functional partners to drive operational excellence, inform product decisions, and strengthen the systems and team culture that make Maven's support function a competitive advantage. Maven is an AI-forward organization, and this team actively leverages tools like Claude to continuously improve how we work. As Senior Manager, Client Support you will: • Own and evolve the operating model for Maven's Client Support function — intake, triage framework, SLAs, escalation paths, and the governance that holds it together., • Own issue intake across all four stakeholder channels, making sure nothing falls through the cracks and every problem is in the right hands., • See issues through from triage to close. Not just route them — own the outcome, keep stakeholders informed, and don't let things stall., • Lead and develop a team of Client Support Associates — set expectations, build capability, and create a culture where people take ownership of what they open., • Bring the operational perspective into Product and Engineering conversations, turning what's breaking in the field into clear, prioritized inputs for the people who can fix it., • Go beyond the ticket. When issues recur or cluster around a theme, dig into root cause and bring leadership a recommendation, not just a summary., • Own escalations on complex or high-impact issues, keeping internal stakeholders informed and expectations grounded throughout., • Track and report on what matters — SLA adherence, resolution time, escalation and reopen rates — with a focus on what the data tells you about systemic health, not just ticket volume., • Build the documentation that makes the team self-sufficient — playbooks, decision trees, RACIs, knowledge base content — so resolution doesn't depend on who happens to be online., • Use AI tools and automation to build a smarter support function — automated routing, AI-assisted triage, trend analysis — and keep identifying opportunities to reduce manual effort as volume grows., • Bring what you're seeing back to leadership. Recurring friction points, product gaps, partner feedback — surface it, shape it into a recommendation, and help determine what gets fixed. We're Looking For You To Bring: • 6–8 years of experience in client support, operations, or service delivery, with at least 2–3 years leading a team., • You've built a support or operations team, not just managed one. Intake models, triage workflows, SLA frameworks, escalation paths — designed from scratch, not inherited., • Experience managing complex, multi-source issue queues without letting things pile up, with measurable improvement in resolution time and quality to show for it., • You've owned problems end-to-end — not just routed tickets, but partnered with Product and Engineering to define issues, assess impact, and see them through to resolution., • Strong data fluency. You analyze issue patterns and resolution metrics to identify what's actually going wrong — not just what's showing up in the queue., • Credibility across functions. You've worked across Client Success, Product, Engineering, and Operations and know how to get things done without positional authority., • Clear, direct communication. You can take a messy operational problem and turn it into a crisp update, a clean escalation, or a recommendation leadership can act on., • Hands-on experience with ticketing and workflow tools (Jira, Salesforce, Zendesk, or similar) — and enough technical fluency to configure them to match your process, not the other way around., • A genuine builder's mindset. You don't need a playbook — you write it., • Practical experience with AI tools and workflow automation — not just awareness, but actual use. Maven runs on Claude and other AI platforms across the organization, and this team will be expected to actively build with them., • Healthcare industry experience, with familiarity across payer, employer, or digital health environments., • Bachelor's degree required. Bonus if you have: • Knowledge of key trends in the healthcare industry, particularly in women's and family health, • Prior experience on the payer or health plan side — you understand how these organizations escalate and track issues internally, • Familiarity with Looker or similar BI tools for support analytics, • Experience in a high-growth or startup environment where you built processes rather than inherited them The base salary range for this role is $150,000 - $175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. (Hub cities - SF, NYC, Seattle & Remote in approved locations) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations and approved remote locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Job Description AudioSalad is seeking a Director, Operations & Customer Success to lead and scale our US-based Content Operations and Customer Support team. This role will oversee day-to-day operational workflows across digital distribution, DSP operations, customer support, rights management, and catalog onboarding while helping drive operational efficiency, scalability, and client satisfaction across the business. This is a cross-functional leadership role responsible for managing operational teams, improving support and delivery workflows, handling high-priority escalations, and partnering closely with Product, Royalty Reporting, Business Development, and DSP partners. The ideal candidate is an experienced people manager with deep knowledge of digital music operations, strong operational instincts, and the ability to lead teams in a fast-paced, high-volume environment. What You Will Be Doing: • Lead and manage AudioSalad’s US-based Operations and Customer Support teams., • Oversee operational workflows across DSP delivery, metadata quality control, YouTube Content ID operations, rights management, client onboarding, catalog migrations, and platform escalations., • Support large-scale client onboarding and catalog migration projects from external distribution partners, ensuring accurate data transfer and a high-quality client experience., • Develop and maintain operational SOPs, training materials, and quality assurance processes., • Monitor and implement improvements across customer support queues, operational backlogs, team efficiency, and SLA performance., • Manage high-priority client escalations and maintain strong customer support standards across the organization., • Collaborate with Product and Engineering teams to improve operational systems, workflows, and internal tooling., • Coordinate with DSPs and platform partner teams on operational issues, escalations, migrations, and policy updates. What Makes You Qualified: • 7+ years of related professional experience in music distribution, digital operations, content operations, customer support, or rights management., • Strong understanding of digital music distribution workflows, DSP ecosystems, metadata standards, DDEX, and digital supply chain operations., • Advanced proficiency in Excel/Google Sheets, including experience working with large datasets, metadata validation, operational reporting, and catalog analysis., • Exceptional organizational skills with a strong operational mindset, high attention to detail, and the ability to effectively prioritize work in a fast-paced environment., • Strong communication and leadership skills, with the ability to collaborate effectively across teams and with external partners., • Willingness to operate hands-on while helping scale a growing and evolving business function., • Experience working with support/ticketing platforms such as Freshdesk or Zendesk preferred., • Familiarity with YouTube Content ID, Meta Rights Manager, and broader UGC rights management workflows preferred. This is a hybrid role that will require you to commute to our New York office a minimum of three days a week.

Job DescriptionWe’re working with a fast-growing, venture-backed healthcare startup reimagining how patients access outpatient care. Backed by $32M in Series A funding and led by proven founders, the company is building a modern healthcare experience that blends virtual and in-person services—designed for transparency, speed, and trust. As they expand their clinical team, we’re looking for board-certified physicians who are excited to deliver high-quality virtual care in a fast-moving, mission-driven environment. What You’ll Do: Provide patient-centered virtual care through chat and video visits Coordinate with triage nurses, specialists, and other team members Manage referrals, lab orders, and imaging requests Document and communicate using tools like AthenaHealth, Slack, and Zendesk Participate in collaborative care delivery with operations, engineering, and product teams What We’re Looking For: Board certification in Family Medicine or Internal Medicine Licensed in at least 2 major states (CA, NY, TX, FL preferred) Prior telehealth experience strongly preferred Familiarity with AthenaHealth is a plus Compact license holder is a bonus Based in the U.S. (East or West Coast preferred) Strong communicator with an empathetic, patient-first mindset Comfortable with startup pace and change No malpractice history or frequent short tenures If you’re passionate about modernizing healthcare and want to make an impact on how care is delivered at scale, we’d love to hear from you.

Job Description Account Manager | NY, NY | $70,000–$90,000/year | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality and property management space. The organization supports large-scale short-term rental and boutique hospitality portfolios through a modern platform focused on smart automation, operational efficiency, and elevated guest experiences. Backed by strong investment and operating with a highly innovative, AI-driven culture, the company is currently rebuilding its core technology stack from the ground up, making this an exciting opportunity to join during a pivotal stage of growth and product evolution. About the Role We are seeking a strategic and customer-focused Account Manager to oversee a portfolio of key accounts while leading customers through a large-scale platform migration and product evolution. This role combines relationship management, change management, and operational strategy partnering closely with customers, Product, Engineering, and Customer Success teams to drive retention, expansion, and long-term success. The ideal candidate thrives in fast-paced startup environments, communicates proactively, and embraces AI tools to work smarter, faster, and more effectively. Key Responsibilities • Own a book of larger, strategic accounts post-onboarding ,driving retention, expansion, and long-term value, • Lead the platform migration for your accounts: scope each customer's transition, build a 3-month migration plan, and own execution from kickoff through full go-live on the new platform, • Run regular business reviews, health checks, and strategy calls with customer stakeholders from operators to executives, • Monitor usage and health signals across your book, proactively spotting risk and surfacing expansion opportunities before they become obvious, • Build deep product expertise across both the legacy platform and the new monorepo, and translate that into confident guidance for customers navigating the change, • Partner with Customer Success, Engineering, and Product to channel customer feedback into the roadmap using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes, • Build account plans, migration trackers, and QBR decks faster and at higher quality by reaching for AI first not as a finishing tool, but as the starting point, • Negotiate renewals and identify upsell paths into larger portfolios, additional modules, or expanded device counts, • Be the strategic point of contact earn your customers trust the person who knows their operation, their goals, and where the company fits in. Ideal Candidate • Naturally great with people you build trust fast and customers want you on their calls, • Think strategically: you can zoom out to a customer's business goals and zoom in on a specific config decision in the same conversation, • Thrive in fast-moving environments where the playbook is being written as you run it, • Comfortable owning a migration timeline and holding both customers and internal teams accountable to it, • Reach for AI tools first you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually, • Communicate clearly, directly, and proactively with customers, with teammates, and especially when something is at risk, • Smart, curious, and the kind of junior hire who's already operating beyond their years Required Skills & Experience • 1–3 years in account management, customer success, consulting, or a strategic customer-facing role, • Track record of building strong customer relationships and managing multiple accounts at once, • Experience leading customer meetings, QBRs, or executive conversations, • Comfortable navigating change management — guiding customers through migrations, version upgrades, or major workflow shifts, • Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.), • Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow — for account research, prepping for calls, drafting follow-ups, building migration plans, or summarizing customer signals, • Bonus: experience with platform migrations, implementations, or technical onboarding, • Bonus: experience at a startup, • Bonus: experience in hospitality, property management, or related industries What Success Looks Like • Your accounts complete the migration to the new platform on time, with minimal disruption, and end the transition more confident in the company than before, • Retention and net revenue retention across your book grow quarter over quarter, • Customers see you as a strategic partner not a support contact and bring you into decisions early, • You spot expansion opportunities and risks before they hit a dashboard, because you're close enough to your accounts to feel them, • Internal teams (CS, Product, Engineering) consistently get sharp, structured insights from your accounts — and you use AI to make that signal faster and clearer The salary range for this role is $70,000–$90,000 + equity. This is an in-person position in New York City. Why EqualAccess EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every professional we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.

Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back. In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US. Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry. Location: Remote (EST hours) Type: Full-time Team: Customer Experience Compensation: $60,000 - $75,000 + Great health benefits - healthcare, dental, and vision Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone) Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution Triage and categorize inbound tickets to improve internal response speed and clarity Translate user feedback into actionable insights to improve product usability Collaborate closely with Customer Success to ensure a consistent and proactive support experience 3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix. Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA) Excellent written and verbal communication skills- you can simplify technical topics for non-technical users Comfort with fast-changing environments and a bias toward action Familiarity with ticketing softwares like Zendesk Knowledge of HIPAA compliance, security protocols, and protected health information (PHI) Experience supporting an AI or voice-based product Mission-driven company improving healthcare documentation at scale Early-stage team with huge ownership opportunities Fast-growing customer base and real-world impact Work closely with product and engineering teams to shape the user experience Remote opportunity, collaborative culture, and meaningful work Initial Phone Screen Hiring Manager Call Take Home Assessment Final Round + Virtual Meet and Greet! If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: • Review pre-generated intents and transform them into a logical sequence of agent steps;, • Define a test case: dialogue flow (user request, intermediate steps, agent’s final response);, • Create a Golden Path: the optimal sequence of tools the agent should invoke;, • Write User Agent instructions to ensure consistent and correct automated behavior. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications. • You hold a Bachelor’s or Master’s Degree in Business Administration and/or any relevant area., • You have a minimum of 3 year of professional experience, including Zendesk admin/configuration:, • Setting up ticket forms, triggers, macros, and automation;, • Managing groups, roles, and permissions;, • Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup)., • Your level of English is advanced (C1) or above., • You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines., • Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? • Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, and project needs., • Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments., • Work on advanced AI projects and gain valuable experience that enhances your portfolio., • Influence how future AI models understand and communicate in your field of expertise.

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. We are looking for a technically fluent Product Support Specialist to serve as a trusted partner to our customers throughout their journey with AccessFlow. In this role, you will own the end-to-end support experience; from ensuring new customers are onboarded smoothly and set up for success, to diagnosing and prioritizing complex technical issues with speed and clarity. You bring more than strong communication skills: you're comfortable reading and writing code, navigating developer environments, and diving deep into the technical details that matter most to our users. If you thrive at the intersection of people and technology and take pride in turning frustrating problems into seamless experiences, we would love to meet you. Responsibilities: • Respond to technical customer inquiries and requests through online chat, email, and Zoom with accuracy, professionalism, and empathy., • Customer Onboarding: Ensure new customers are set up for success from day one by guiding them through platform setup, key workflows, and best practices tailored to their environment., • Deep Troubleshooting: Go beyond basic triage. Actively investigate logs, reproduce issues, and perform root-cause analysis before escalating to the R&D team., • Reduce ticket routing delays by properly categorizing and escalating technical issues that require intervention from other teams (including R&D and Professional Services)., • Proactively identify common trends and escalation patterns and relay findings to the appropriate team lead or department., • Ensure that internal knowledge bases and documentation are accurate, up to date, and reflective of current product behavior., • Collaborate closely with Customer Success, Product, and Engineering teams to improve support workflows and customer satisfaction., • Serve as a technically credible partner to developers; understanding their workflows, communicating clearly in their language, and delivering solutions that integrate smoothly into their environments. Requirements: • 2–5 years of Technical Product Support experience, ideally within a SaaS or developer-focused product environment., • Technical & Code Comprehension: Proven ability to read and analyze system logs, trace errors, and understand API behaviors. Comfortable reading code (e.g., JavaScript, Python, HTML/CSS) to pinpoint potential bugs and navigate developer environments. Ability to write basic scripts or code snippets to reproduce issues or assist customers with integrations is a strong plus., • Ecosystem Familiarity: Strong understanding of modern Software Development Life Cycle (SDLC) concepts, DevTools, and REST APIs., • Customer Onboarding: Experience owning or contributing to customer onboarding workflows, technical implementation support, or getting-started programs that set customers up for long-term success., • Web Accessibility: Solid working knowledge of web accessibility standards (WCAG, ADA)- Strong advantage given the nature of our product., • Solid understanding of web technologies (browsers, HTML/CSS, cookies, extensions) and hands-on experience troubleshooting web-related issues., • Proficiency with chat and ticketing systems such as Zendesk, Jira, or similar platforms., • Strong time management and multitasking abilities in fast-paced environments. Advantages: • The salary band for this position ranges from $120,000-$150,000 dependent on experience, skill set, and location. Remote roles will be accepted., • Career Planning and Growth Opportunities, • Opportunity to be a key employee for the world leader in online accessibility Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process. Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

Job Title: Product Operations ManagerJob Location: New York, NY; telecommuting permitted Duties: Lead the product operations team, overseeing the formation and deployment of high caliber tech teams tailored to client specifications; recruit, mentor, and manage a technical remote team across various regions, ensuring continuous professional development; innovate and enhance team formation tools and processes to improve efficiency and effectiveness; architect scalable methodologies for streamlined team assembly while maintaining precision and quality; oversee daily tasks in product development, ensuring timely and successful product delivery; collaborate closely with Sales and Business Development to synchronize efforts and influence the sales pipeline; maintain strategic relationships with talent, ensuring alignment between their skills and client needs; direct community outreach to identify and secure ideal candidates for mission-critical roles; manage onboarding and vetting processes to select the most suitable tech talent for client projects; and analyze data for ongoing measurement and enhancement of tech team success metrics. Job Requirements: Must have a Bachelor’s Degree in Computer Science, or foreign equivalent, plus 18 months of experience as a lead in a team formation role at a tech company, and 18 months of experience using Hubspot, Zendesk, Jira, Retool, Looker, Notion, and Airtable. Responses: Please e-mail CVs to ATeams, Inc., at _ Salary Range:Salary Offered: $146,453 - $180,000 per year.

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At _, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: • Review pre-generated intents and transform them into a logical sequence of agent steps., • Define a test case: dialogue flow (user request, intermediate steps, agent’s final response)., • Create a Golden Path: the optimal sequence of tools the agent should invoke., • Write User Agent instructions to ensure consistent and correct automated behavior. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications. • You hold a Bachelor’s or Master’s Degree in Business Administration and/or any relevant area., • You have a minimum of 3 year of professional experience, including ServiceNow admin/configuration:, • Setting up ticket forms, triggers, macros, and automation;, • Managing groups, roles, and permissions;, • Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup)., • Your level of English is advanced (C1) or above., • You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines., • Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? • Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, location and project., • Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments., • Work on advanced AI projects and gain valuable experience that enhances your portfolio., • Influence how future AI models understand and communicate in your field of expertise.

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At _, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: • Review pre-generated intents and transform them into a logical sequence of agent steps., • Define a test case: dialogue flow (user request, intermediate steps, agent’s final response)., • Create a Golden Path: the optimal sequence of tools the agent should invoke., • Write User Agent instructions to ensure consistent and correct automated behavior. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications. • You hold a Bachelor’s or Master’s Degree in Business Administration and/or any relevant area., • You have a minimum of 3 year of professional experience, including Zendesk admin/configuration:, • Setting up ticket forms, triggers, macros, and automation;, • Managing groups, roles, and permissions;, • Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup)., • Your level of English is advanced (C1) or above., • You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines., • Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? • Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, and project needs., • Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments., • Work on advanced AI projects and gain valuable experience that enhances your portfolio., • Influence how future AI models understand and communicate in your field of expertise.

A leading tech company is seeking a Community Manager & Content Marketer to enhance the client content experience within their SaaS platform. Candidates will create engaging content primarily in Zendesk, monitor content performance, and manage webinars.

The ideal candidate has at least 1 year of experience in Knowledge Management, strong organizational skills, and familiarity with tools like Zendesk and Confluence. Knowledge Management Specialist II to manage and optimize content within knowledge bases, ensuring accurate and relevant information is

Framework Ventures is looking for a Community Manager to oversee their Discord server and manage support interactions through Zendesk. This fully remote role involves creating engagement strategies for the crypto/Web3 community and requires strong communication and organizational skills.

Be customer‑facing where the situation calls for it – join client calls to clarify complex issues, walk through diagnostics, and confirm resolution. Work fluently within Azure DevOps (ADO) and Zendesk: capture reproducible bug reports, raise and track engineering tickets, and maintain a clean au

Expensify and other systems Onboard new clients, manage system access and train clients Serve as administrator for NetSuite, QuickBooks, FloQast, and other finance and accounting systems Adhere to ITGC policies governing user management, system change management and troubleshooting Use Zendesk to pr

Zendesk preferred) Strong written and verbal communication skills Technologically savvy and organized Ability to troubleshoot and think creatively Empathetic and adaptable communication style Stable internet connection and quiet remote workspace Must be 18+ and legally authorized to work in the U. K

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon Schools is seeking a Senior HVAC Technician (Snr HVAC Tech) to join the charter network’s New Jersey Facilities team. This position provides an opportunity for an experienced HVAC technician with at least seven (7) years' relevant experience to work with a dedicated facilities group, deepen his/her technical skills, and help ensure that Uncommon provides well-maintained, comfortable, and safe educational facilities for our students and staff. Uncommon’s portfolio in New Jersey comprises buildings constructed from the very early 1900s through the early 2020s, operating HVAC systems dating from 1966 to the recent past few years. As ambient comfort is essential to a productive learning and teaching environment, the impact of this individual’s attentiveness will be felt and deeply appreciated across the region. Reporting to the Senior Manager, Facilities Management Team, the Senior HVAC Technician will perform all technical work necessary to inspect, maintain, repair, and modify HVAC system in our buildings. With expertise in HVAC – and to a lesser extent in construction and plumbing – in multi-family, schools, and commercial buildings, the successful candidate will be responsible for conducting minor HVAC projects and managing larger ones and ensuring they are completed on time and within budget. The Snr HVAC Tech will partner with senior Facilities team members and outside consultants on the planning, coordination, and supervision of mechanical construction and repair activities implemented by outside vendors, will ensure project timelines are met and ensure quality control standards are followed, mentor junior staff, and handle all HVAC-related communication with stakeholders. Uncommon values candidates who have the drive and ability to work hard, are highly self-motivated, are eager to take on and implement assignments and projects, and have a strong commitment to customer service and satisfaction. Safe, efficient, healthy, clean, comfortable, and reliable buildings are essential to Uncommon’s mission to deliver an excellent education to our students and a comfortable working environment to our dedicated staff. As a member of the NJ Facilities Team, the Senior HVAC Technician will • maintain current knowledge of the National Standard HVAC Code and other applicable building codes and perform all facets of the HVAC trade in accordance with those codes and in a safe and effective manner, • diagnose problems with HVAC systems, evaluate solutions to remedy issues, and provide sound recommendations to supervisors, • in emergency situations take immediate steps to contain the problem and restore the system to sound working condition, • in emergency situations maintain clear and consistent communication with stakeholders to apprise them of steps being taken to address the issue, • troubleshoot and repair all HVAC type systems currently available in the market, • maintain records of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk), • assist onsite Facilities Managers and General Maintenance Workers with work projects or special assignments, • respond to campus emergency calls after hours as needed, • perform other duties as assignedQualifications Required Technical Skills: • Significant journeyman-level HVAC experience along with the trade knowledge to effectively understand and perform all facets of the HVAC trade in accordance with the National Standard Plumbing Code and other applicable codes, • Strong background in commercial heating projects large and small, including hot water boilers and gas furnaces, • Ability to read as-built plans for all buildings in portfolio, • Ability to read and interpret construction drawings, specifications, submittals, cut sheets, layouts, technical manuals, schematic drawings, and other HVAC-related trade documents, • Advanced knowledge of BMS systems and system operations, • Ability to procure replacement parts as needed to make all necessary repairs, • Ability to properly and safely use the tools of the trade and carry out all tasks expected of a Snr. HVAC Technician, • Ability to troubleshoot and repair refrigerant-driven cooling and heating equipment (heat pump systems), • Ability to troubleshoot and repair water-driven heating and cooling equipment, • Ability to troubleshoot and repair water or glycol pump systems, • Ability to troubleshoot and service chillers and cooling towers, • Ability to change filters and belts and clean coils as needed to ensure proper functioning of units, • Ability to troubleshoot and implement recommended repair/replacement of, • gas valves, • economizer motors and dampers, • compressors and contactors, • dampers, • chilled water and hot water pumps, • glycol injection units, • Ability to evacuate and top-off units with refrigerant General Technical Skills • Bachelor’s Degree equivalent or seven plus (7+) years of experience in the HVAC field, • Evidence of progressive responsibility and experience in HVAC field, with four plus (4+) years as head technician, • Ability to handle multiple projects simultaneously, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Familiarity with OSHA and other Life Safety codes, etc., • Computer skills necessary to operate BMS system, • Facility with Microsoft office suite, • Strong organizational skills, attention to detail, and follow-through, • Ability to communicate effectively verbally and electronically with facilities staff, school staff, and vendors, • Available to work nights and weekends when necessary, • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • New Jersey low pressure black seal boiler, HVAC or other certificate, training, or licenses a plus, • Carry a current EPA card enabling technician to dispense of refrigerants, • Valid driver’s license and vehicle, • Strong capacity to operate independently Physical Requirements The physical requirements outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this position. • Stand or walk for up to two (2) hours at one time, up to eight (8) hours per day, • Sit for fewer than two (2) hours during an eight (8)-hour day, • Lift or carry up to 35 pounds frequently and 100 pounds occasionally, • Lift up to 100 pounds to waist height and up to 35 pounds in a range of motions from floor to overhead, • Frequently use hands for simple grasping, fine manipulation, pushing or pulling, • Occasionally climb stairs or ladders, dig, or pull with forces up to 100 pounds, • Frequently bend, squat, kneel, knee stand, lift overhead, reach overhead, push, or pull, • Work outdoors in a variety of temperatures and environmental conditions, • Possess ability to work at heights, full range of body motions and physical agility, and ability to maintain balance Mission Alignment • Demonstrate a relentless drive to improve the minds and lives of students in and out of school, • Demonstrate a commitment to the schools’ rules, regulations, and safety procedures, • Implement and enhance the school’s systems and culture Create high accountability for oneself as well as for building staff and vendors #ZR Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $43/hr to $50/hr. Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. Benefits • Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO, • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • New Jersey Pension program, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits *A detailed list of all benefits is located HERE. At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity's new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity's Medically Tailored Meals (MTM) healthcare programs. This role oversees the daily execution of care coordination operations, ensuring members are successfully onboarded, supported throughout the program, and receiving meals reliably while maintaining compliance with payer and healthcare program requirements. The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently. Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment. Responsibilities:1. Care Coordination Team Leadership & Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support. Responsibilities include: • Hiring, coaching, and managing Care Coordinators and Member Support Coordinators, • Defining and enforcing operational workflows and service-level expectations for:, • Intake calls and eligibility verification, • Member profile and address validation, • Meal order support and modifications, • Escalation handling and issue resolution, • Monitoring team performance metrics including:, • Intake accuracy, • QA scores, • SLA adherence, • Member satisfaction, • Conducting regular 1:1s, performance reviews, and coaching sessions, • Acting as the escalation point for complex or high-impact member issues2. Healthcare Contract & Program Operationalization Translate healthcare program requirements into clear operational workflows that can be executed reliably by the Care Coordination team. Responsibilities include: • Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs, • Translating contractual requirements into operational processes such as:, • Eligibility verification logic, • Intake scripts and documentation requirements, • Meal ordering rules and modification deadlines, • Delivery and service constraints, • Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer requirements, • Building and maintaining program-specific SOPs when operational requirements vary across partners3. MTM Program Visibility & Cross-Functional Coordination Maintain operational visibility into MTM program execution and ensure care coordination workflows remain aligned with program requirements. Responsibilities include: • Coordinating closely with the MTM Project Manager and operational teams responsible for program execution, • Ensuring Care Coordinators are informed of operational updates related to:, • MTM menus and nutrition guidelines, • Eligibility criteria and program rules, • Ordering workflows and deadlines, • Delivery service parameters, • Providing frontline insights from the Care Coordination team to cross-functional partners including Culinary, Nutrition, Tech, Logistics, and CX, • Surfacing operational issues or member feedback that may impact meal suitability, ordering workflows, or program compliance, • Ensuring care coordination processes remain aligned with evolving program requirements4. Claims Operations & Financial Performance Ensure healthcare operations support accurate claims submission and efficient reimbursement cycles. Responsibilities include: • Partnering with Finance and Revenue Operations to monitor:, • Claims submission accuracy, • Claims denial rates, • Claims rework volume, • Time from claim submission to payment, • Identifying operational errors that may contribute to denied or delayed claims, • Implementing workflow improvements that improve clean claim rates, • Establishing feedback loops between Finance and Care Coordinators to prevent repeat operational issues, • Supporting initiatives aimed at improving cash flow and shortening reimbursement cycles5. Operational Quality, Compliance & Risk Management Ensure healthcare operations meet regulatory, compliance, and payer requirements. Responsibilities include: • Maintaining HIPAA-compliant workflows and communication practices, • Implementing quality assurance processes across intake, care coordination, and member support, • Conducting root-cause analyses for recurring operational issues, • Identifying and mitigating operational risks that may impact members, partners, or reimbursement, • Supporting compliance audits and documentation requests when required6. Process Design, Documentation & Scaling Build scalable operational infrastructure to support healthcare program growth. Responsibilities include: • Developing and maintaining:, • SOPs and operational playbooks, • Care coordination training materials, • Team onboarding programs, • Driving operational standardization while allowing for payer-specific program requirements, • Identifying opportunities for automation and tooling improvements, • Supporting hiring, onboarding, and ramp-up of additional Care Coordinators as program volume growsQualifications:, • 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management, • Experience working with healthcare payers, providers, or value-based care programs, • Proven experience managing frontline operational teams, • Strong understanding of healthcare workflows and HIPAA compliance requirements, • Demonstrated ability to translate contractual or clinical requirements into operational processes, • Highly organized, detail-oriented, and execution-focused, • Comfortable operating in fast-paced, evolving environments, • Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platformsPreferred requirements:, • Experience working closely with claims or revenue cycle operationsLearn More About CookUnity We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we're looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale. We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 🌟 Eligible for a bi-annual performance bonus ⛱ Unlimited PTO 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾️‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation • All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data., • Pay Range for this position: $80,000 - $90,000 per year.Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Pay Range for this position$80,000—$90,000 USD If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS., • We'll never ask for payment or personal financial details. If anyone does, please don't share any information and let us know right away. If something ever feels off or you're unsure about a message, we'd much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win., • Be Humble & Respectful: We assume positive intent, listen actively, and support one another. What You'll Do Adorama is seeking a motivated, customer-focused, and experienced Customer Service Associate to join our dynamic customer service team. In this role, you will be the frontline ambassador for our brand, delivering exceptional service and support to our valued customers. Your primary goal will be to ensure customer satisfaction through timely, empathetic, and effective communication across multiple channels. We're looking for someone who thrives in a fast-paced environment, has a passion for helping others, and brings a proactive approach to problem-solving. If you're a strong communicator with a knack for building trust and resolving issues efficiently, we'd love to hear from you. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms., • Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction., • Maintain a high level of product and policy knowledge to provide accurate and helpful information., • Follow established procedures and guidelines while identifying opportunities for process improvement., • Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues., • Manage a high volume of interactions while maintaining attention to detail and quality., • Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics., • Document customer interactions accurately in CRM systems and escalate issues when necessary., • Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication., • Demonstrate a commitment to continuous learning and staying current with company products, services, and policies., • Uphold Adorama's values and brand reputation in every customer interaction., • Perform other duties as assigned to support the department and company goals, • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive • 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus)., • High School Diploma or equivalent; college coursework or degree preferred., • Exceptional written and verbal communication skills., • Strong interpersonal skills with a customer-first mindset., • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., • Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar)., • Excellent data entry and documentation skills., • High emotional intelligence and the ability to remain calm under pressure., • Strong problem-solving skills and a proactive approach to resolving issues., • Willingness to learn and adapt to new tools, technologies, and processes., • A team player who thrives in a collaborative environment. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. Pay range for this role:$20—$22 USD

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250M+ calls- Driven $7B revenue for customers- Scaled to $##M ARR- Built amazing NYC (Midtown) in office cultureRESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation, • & more to come!POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description At Uncommon Schools, you’ll help ensure staff and leaders receive thoughtful, responsive support across Employee Relations and Talent Strategy processes. In this role, you’ll work closely with teams across the organization to manage employee relations workflows, support day to day operations, and help maintain clear, accessible resources for staff and managers. You’ll play an important role in helping systems run smoothly, supporting staff experiences, and ensuring leaders have the information and tools they need to effectively support their teams. This role partners closely with the Talent Strategy and Employee Relations teams and supports staff across the organization. Responsibilities Employee Relations Support • Provide first response support for Employee Relations tickets and cases, • Own Tier 1 Employee Relations cases from escalation through resolution, • Manage unemployment claims and employment authorization escalations, • Support visa sponsorship processes and escalations Data, Reporting & Case Management • Maintain accurate Employee Relations data across HR Acuity and other dashboards, • Manage, summarize, and report on exit interviews for staff, • Pull, summarize, and deliver Employee Relations data for reporting and progress monitoring, • Ensure Employee Relations documentation and records remain organized and up to date Talent Strategy & Team Operations • Manage Talent Strategy and Employee Relations Zendesk instances by responding to tickets and routing requests appropriately, • Maintain internal knowledge bases with current policies, professional development resources, and Talent Strategy materials, • Support invoice processing, reimbursements, and credit card reconciliation, • Manage the Chief Talent Officer’s calendar, meeting coordination, and travel logistics Learning & Development Support • Provide operational support for Learning & Development initiatives, • Support communications, materials organization, printing, and room reservations for team programming and eventsQualifications, • Bachelor’s degree required, • 1 to 2 years of professional experience required, • 1 to 2 years of directly relevant experience in areas such as stakeholder communication, Zendesk or email management, and cross team collaboration, • Strong organizational skills and attention to detail, • Ability to manage multiple workflows and respond to requests in a timely manner, • Clear written and verbal communication skills, • Experience maintaining accurate data and records preferred, • Comfort working collaboratively across teams and supporting a variety of stakeholders Not sure you meet every qualification? We encourage you to apply—we’re excited to learn what you bring. Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation:The full compensation range for this role is $63,500-$74,700. Typically, new hires who fully meet all qualifications listed in the job description will start at $67,200. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Work Environment: This role is based at Uncommon Schools’ Home Office located at 100 Church St, New York, NY. Team members are expected to work in person at least 3 days per week. Minimal local travel may occasionally be required. Benefit Highlights: • 19 days of paid time off, • 3 weeks of paid Winter and Summer org-wide holidays, • Comprehensive Health, Dental, and Vision insurance plans, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits, • Pre-tax flexible spending, dependent care, and health saving accounts *A detailed list of all benefits is located HERE. At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.

Manage and grow BitMart US’s official social media accounts — X (Twitter) , Facebook , Reddit , YouTube , LinkedIn , and other emerging platforms. Develop and execute social media and email marketing strategies to drive brand awareness, engagement, and conversion. Familiarity with analytics and

Sourgum Billing Operations Specialist Customer & Hauler Experience. We're looking for a Billing Operations Specialist Customer & Hauler Experience to own the relationship and resolution side of our billing operations. Haulers with payment questions, customers with billing disputes, Zendesk tickets t

Job DescriptionWho we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment and support function. The ideal candidate is an empathetic problem-solver, a clear communicator, and is willing to get their hands dirty in the day-to-day details of helping our users succeed. Direction will be ambiguous at times, so a high degree of ownership, creativity, and a bias for action are crucial. Fundamentally, this role is about understanding our customers' needs and championing their success. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Where you will make an impact: • Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone., • Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team with clear and concise tickets., • Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage, and share best practices., • Become a product expert and contribute to our customer-facing Knowledge Base, creating articles, tutorials, and guides that empower users and enable self-service., • Serve as the voice of the customer, translating their feedback into actionable insights for our Product and Engineering teams to drive product improvement., • Collaborate with the Implementation team to ensure a seamless post-sale handoff and onboarding experience for new clients., • Monitor customer health to proactively identify and address potential issues, driving platform adoption and mitigating churn., • Identify potential upsell and cross-sell opportunities., • Contribute to the continuous improvement of our customer success processes, tools, and playbooks., • Maintain accurate client documentation, including training records, escalations, and engagement historyWe’d love to hear from you if you have:, • 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment., • Bachelor’s degree or equivalent practical experience., • Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence., • A high degree of technical aptitude and the ability to learn new software quickly., • Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)., • Strong problem-solving skills and the ability to navigate ambiguous customer situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startupNice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech., • Experience creating content for a knowledge base (articles, videos, FAQs)., • Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays., • Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.The range listed includes a competitive base salary and a performance-based bonus. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to performance in the interview process, skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package. Compensation disclosure as required by NYC Pay Transparency Law. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan-level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information. About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team. Key Responsibilities • Build, manage, and mentor the client support team, fostering a culture of excellence and accountability • Define and maintain processes for responding to client requests; coordinate with internal and external teams to drive timely resolution • Serve as the primary escalation point for complex client issues; remove blockers and support the team through resolution • Configure and optimize support tools and systems to ensure efficient team operations, • Proactively monitor the production platform and support queue; analyze support metrics to identify trends and implement improvements • Develop and deliver regular reporting and insights for the management team, • Set team goals and coach the team to meet or exceed service-level targets (response time, resolution time, and quality) • Own and enforce support standards, including response and resolution SLAs and escalation procedures • Triage, categorize, and prioritize client issues to ensure timely routing and resolution, • Partner closely with Versana Product and Technical teams to resolve client issues and drive product and process improvements Must Haves • 3–7 years of experience leading and scaling a customer/client support team, • Experience with ticketing systems, workflows, and SLA-driven support operations, • Knowledge of financial products and markets, or experience in a fintech environment, • Experience supporting a SaaS product in a technical support environment; comfortable with technical terminology and troubleshooting • Comfortable working in a fast-paced startup environment with changing priorities, • Hands-on leader who can balance team management with direct client support work, • Ability to manage multiple priorities and partner effectively with cross-functional stakeholders, • Excellent interpersonal skills and active listening, • Strong verbal and written communication skills, • Client focus and empathy, • Independent self-starter who can execute with minimal supervision, • Proficiency in Microsoft Office Suite Nice to Haves • Understanding of relational databases and experience with SQL queries, • Experience with Zoho, Zendesk, or similar ticketing systems Nice to Haves, • Understanding of relational databases and experience with SQL queries, • Experience with Zoho, Zendesk, or similar ticketing systems We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) Maven is seeking a Manager, Customer Support and Benefits with deep, hands-on experience in fertility benefits to lead a team of 10+ Member Services Representatives. This role is ideal for someone who has worked directly with fertility patients and has a thorough understanding of the complexities of insurance coverage, billing, and reimbursement in the fertility space. This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Customer Support and Benefits at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • Perform other duties as assigned. We're looking for you to bring: • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • The ability to create order from chaos and a willingness to roll up your sleeves to solve challenging problems directly. Additional helpful experience and skills: • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish., • Experience managing remote based employees and teams. The base salary range for this role is $106,000 - $115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

What You'll Do Resolve incoming support tickets via Zendesk — content updates, plugin issues, broken layouts, form troubleshooting, and more Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders) Manage and troubleshoot hosting issues including cPanel,

Job DescriptionClient Success Manager — Sunset Location: Dumbo, Brooklyn, New York City, NY (Onsite, 5 days/week) Compensation: $90,000 – $135,000 base + competitive equity Visa Sponsorship: None Experience Level: 2–4+ years Employment Type: Full-Time About Sunset Sunset is a fast-growing legal tech startup helping venture-backed companies shut down gracefully. The company manages dissolutions, legal filings, investor distributions, and operational wind-downs for startups. Sunset has also launched a rapidly growing AI data licensing business involving real workplace datasets for model training. The company has raised $5.5M and is scaling quickly across both its operational and AI data businesses. About the Role Sunset is hiring a Client Success Manager to support founders throughout the full company dissolution lifecycle. This is not a sales or upsell role — success is measured by operational accuracy, responsiveness, and founder confidence during high-stress transitions. The role combines customer success, operations, legal process coordination, and project management responsibilities in a startup environment. What You'll Own • Serve as the primary contact for client communication via phone, email, and tickets, • Manage founders through the full dissolution lifecycle, • Handle operational workflows including IRS 966 filings, investor capital distributions, and account closures, • Onboard clients into the Sunset platform and guide them through processes, • Become an expert in corporate wind-down procedures, • Maintain high CSAT, NPS, and SLA performance, • Collaborate with engineering, GTM, and operations teams, • Contribute feedback to improve internal processes and product workflows, • Create educational and help center documentationRequirements, • 2–4+ years in client success, customer support, operations, or account management, • Strong written and verbal communication skills, • Comfortable interacting with founders, attorneys, investors, and finance professionals, • Highly organized and able to manage 30–40 active client accounts simultaneously, • Strong problem-solving ability and curiosity, • Comfortable operating in ambiguous, high-stakes environments, • Empathetic and emotionally intelligent communication style, • Based in NYC or willing to relocate; comfortable working fully onsite in BrooklynNice to Have, • Startup experience, • Zendesk, Pylon, or ticketing platform experience, • Project management background, • Exposure to legal, tax, or finance operations, • Strong phone communication and relationship management skillsThis Role Is NOT For, • Those who approach the role as sales or upsell oriented, • Large enterprise-only CSM backgrounds without startup exposure, • Candidates with weak interest in the founder support mission, • Those who prefer rigid structure over ambiguity and ownershipLogistics, • Role is fully onsite in Dumbo, Brooklyn — 5 days/week — please only apply if you can commit to this, • Must be based in NYC or willing to relocate, • No visa sponsorship available Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Sunset.