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  • Assistant Captain
    Assistant Captain
    7 days ago
    $60000–$65000 yearly
    Full-time
    Princeton

    Maman - Assistant Captain/Manager maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate assistant captain to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • Program Manager - Affinity Partners
    Program Manager - Affinity Partners
    2 months ago
    $3000–$6000 monthly
    Full-time
    Princeton

    Defy Insurance Agency is seeking a highly skilled Program Manager to oversee and drive the success of our Affinity Partner insurance programs. Based in our Princeton, NJ office, this hybrid role requires someone who can strategically lead initiatives to sell insurance solutions to Affinity Partner organizations and their members, ensuring sustainable growth and profitability. Key Responsibilities: Program Growth & Sales: • Lead the sales strategy and execution for insurance programs offered to Affinity Partner organizations and their members., • Develop and implement targeted marketing and pricing strategies to drive the acquisition of new customers and grow premiums., • Work collaboratively with internal teams (Marketing, Operations, IT) and insurance carriers to develop compelling insurance solutions that meet the needs of Affinity Partners and their members., • Own the P&L for insurance programs, focusing on achieving revenue and growth goals while ensuring strong profitability. Account & Partner Relationship Management: • Build and maintain relationships with Affinity Partner organizations to ensure successful program execution and growth., • Work closely with Affinity Partner leadership to position Defy Insurance as the preferred insurance provider, increasing program penetration within their organizations., • Provide ongoing support to Affinity Partners, ensuring high levels of customer satisfaction and retention. Collaboration with IT & Product Development: • Collaborate with the IT team to improve digital platforms, ensuring a seamless experience for clients applying for insurance and servicing their accounts., • Continuously assess opportunities to enhance self-service tools, improve the customer journey, and optimize the efficiency of the insurance sales process. Skills & Experience: • 3+ years of experience in program management, insurance sales, or business development (preferably in the insurance industry)., • Proven ability to develop and execute sales strategies that drive growth and customer acquisition., • Strong organizational, project management, and analytical skills., • Exceptional communication skills, with the ability to work cross-functionally and manage relationships with both internal teams and external partners., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Education & Certifications: • Bachelor’s degree required; MBA preferred., • Property & Casualty license required or must be obtained within 6 months of hire. Compensation & Benefits: • Competitive salary, based on experience., • Eligible for annual performance-based bonuses., • Opportunities for continuous professional development and growth. Why Defy Insurance Agency? At Defy Insurance Agency, we value innovation, collaboration, and integrity. We’re committed to creating a workplace where our colleagues can thrive professionally and personally. We offer a supportive and flexible environment, with comprehensive benefits and growth opportunities designed to help you succeed.

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