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Assistant Guest Experience Manager

2 days ago•33 views

About the job
Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description
What you’ll do
We are looking for an experienced Assistant Guest Experience Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for overseeing the operations of the Guest Experience department, ensuring that our guests receive the highest level of service while maintaining the SLS brand standards.
Overlook the daily operations of the Guest Experience department.
Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
Provide information on hotel services and facilities.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

Qualifications
What we are looking for...
Degree with emphasis in Hospitality management.
+1 year experience in a Supervisory position within hotels in a similar role.
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests and colleagues alike. You make a positive impact.
You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS’s unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information
What's in it for you...
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
Department: Guest Relations
The company
Opulent & Mischievous
SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.