21 May 2025•370 views
Expires in 10 days
Passeig de Gràcia, 08008, Barcelona
La gestió dels serveis personal, equipaments, centres culturals i punts d'informació • 51-250 Employees
Hiring on JOB TODAY since April, 2023
Gestionem unes 240 persones en diferents equipaments: La Pedrera,Mon Sant Benet, Món Natura Delta, Món Natura Pirineus, Mont-Rebei i Can Maçana Volem incorporar persones, orientades al visitant, apassionades per la cultura, art i natura.
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Buscamos coordinador con disponibilidad los dias 19 y 20 de Julio por la zona de Fira de Barcelona. Con experiencia en liderar equipos y especialmente en eventos. Don de gentes, proactividad e imprescindible papeles en regla.
About the job JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and building mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supports all day-to-day operations. - Understands employee positions well enough to perform duties in employees' absence. - Coaches, counsels and encourages employees. - Handles employee questions and concerns. - Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. - Guides daily Front Desk shift operations. - Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. - Strives to improve service performance. - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. - Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. - Supervises same day selling procedures to maximize room revenue and property occupancy. - Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Sets a positive example for guest relations. - Empowers employees to provide excellent customer service within guidelines. - Handles guest problems and complaints seeking assistance from supervisor as necessary. - Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies - Implementing the customer recognition/service program, communicating and ensuring the process. - Assists in the review of comment cards and guest satisfaction results with employees. - Ensures employees have the proper supplies and uniforms. - Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. - Provides feedback to individuals based on observation of service behaviors. - Participates in an ongoing employee recognition program. - Conducts training when appropriate. - Participates in the employee performance appraisal process. Additional Responsibilities - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. - Performs all duties at the Front Desk as necessary. - Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. - Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you Department: Secretary / Executive Assistant Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Requisitos mínimos -Al menos 1 año de experiencia liderando equipos de ventas telefónicas o call center. - Experiencia previa en el sector seguros. - Catalán nativo o bilingüe. - Buen rollo, liderazgo, capacidad de análisis y comunicación. Descripción En Aplicalia, una de las empresas líderes en ventas telefónicas de seguros, estamos buscando a alguien con garra para liderar un equipo de ventas de 12-15 personas. Si te apasionan los retos, sabes cómo motivar a un equipo y disfrutas alcanzando objetivos... ¡sigue leyendo! ¿Qué harás en tu día a día? Acompañar, motivar y sacar lo mejor del equipo comercial. Controlar resultados (KPIs), dar feedback y poner en marcha planes de mejora. Organizar flujos de trabajo para que todo funcione como un reloj. Crear un ambiente de trabajo positivo y con buen rollo. Promover buenas prácticas de venta. Ofrecemos Contrato indefinido desde el primer día. Paquete salarial atractivo según convenio. Ambiente dinámico, profesional y cercano. Un equipo que tiene ganas de crecer contigo. Si te motiva liderar, te gusta trabajar con personas y quieres dejar huella en el mundo de los seguros. ¡Esta es tu oportunidad! Únete a Aplicalia y crece con nosotros. Tipo de industria de la oferta Telemarketing Categoría Comercial y ventas - Televenta y marketing telefónico Nivel Empleado/a Personas a cargo 6 - 10 Vacantes 3 Horario 12 a 21h- Viernes hasta las 20h Salario Salario no disponible 1 inscritos a esta oferta para 3 vacantes Nuestro consejo: inscríbete si tienes el perfil, puede que se ajuste más que el de otros inscritos.
Somos una empresa especializada en regalos a domicilio. Ofrecemos desayunos Barcelona y Madrid, con entregas desde las 7 de la mañana. Nuestro objetivo es sorprender con productos de calidad, una imagen cuidada y un servicio rápido y puntual. 📍 Ubicación: Barcelona 🕘 Horario: Lunes a viernes de 8:00 a 16:00 Salario: 24.000 € brutos/año ¿Qué harás en Matías Buenos Días? • Gestionar y coordinar las tareas operativas en oficina. • Atender a clientes en español e inglés, por teléfono, email o WhatsApp • Coordinar al equipo de reparto. • Resolver incidencias y asegurar que cada entrega cumpla con nuestros estándares de calidad • Colaborar con el resto del equipo para mejorar procesos y garantizar la excelencia del servicio Requisitos: • Experiencia previa en atención al cliente, logística o funciones similares • Inglés y español fluidos (hablado y escrito) • Capacidad para gestionar múltiples tareas y cumplir plazos ajustados • Persona proactiva, organizada, resolutiva y con orientación al cliente • Valorable: conocimientos de Google Sheets o Excel, experiencia en e-commerce o empresas de reparto Formación de grado medio o superior en alguna de estas áreas: Gestión Administrativa Atención al Cliente Dirección de Empresas
Te apasiona la organización, el trabajo en equipo y el trato cercano con personas? En Inmoredes buscamos una Coordinadora proactiva y resolutiva, que se convierta en el motor organizativo de nuestro equipo. 🧩 Funciones principales: - Coordinar la agenda del equipo comercial y gestionar visitas a inmuebles. - Supervisar y dar seguimiento a los procesos de venta y alquiler. - Centralizar la comunicación con clientes, proveedores y colaboradores. - Apoyar en la preparación y actualización de documentación legal y comercial. - Llevar el control administrativo de expedientes, bases de datos y CRM. - Colaborar en la organización de eventos y acciones de visibilidad de la inmobiliaria. - Apoyar al equipo directivo en tareas operativas y estratégicas. 🎯 Perfil que buscamos: - Se valora la experiencia previa en coordinación, atención al cliente o gestión administrativa. - Capacidad organizativa, autonomía y habilidades interpersonales. - Alta atención al detalle y orientación al servicio. - Manejo fluido de herramientas digitales (Google Workspace, Excel, CRM). - Actitud resolutiva, energía positiva y compromiso con el trabajo en equipo. 💡 Te ofrecemos: - Integrarte a un equipo cercano, profesional y con propósito. - Oportunidades de aprendizaje y desarrollo dentro del sector. - Estabilidad y buen ambiente laboral - Comisiones por alquiler ¿Te gustaría formar parte de este proyecto? Envíanos tu CV
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Guest Experience Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Front of House Manager, the Guest Experience Supervisor will oversee the daily operations of the Guest Experience department, ensuring that every interaction is in line with the SLS brand standards. Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests. Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. Qualifications What we are looking for... Degree with emphasis in Hospitality management. +2 years experience in hospitality within hotels in a similar role. High level of energy and motivation with a proven track record of living the company's values. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Guest Relations The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
¿Tienes experiencia en obras y te gustaría trabajar en una empresa en crecimiento? Buscamos una persona responsable y resolutiva para coordinar las reparaciones del hogar derivadas de seguros. Si eres organizado, sabes tratar con personas y te gusta el trabajo en terreno, esta oferta es para ti. “Funciones principales” Visitar obras en curso y nuevas intervenciones. Supervisar y coordinar al equipo de trabajo en terreno. Asegurar el cumplimiento de los plazos y la calidad del servicio Facilitar la comunicación entre las distintas partes implicadas para que los trabajos fluyan correctamente. Control de materiales y recursos. Requisitos: *Experiencia mínima de 2 años en coordinación de obras o reparaciones (preferentemente en el sector de seguros del hogar) *Habilidades de liderazgo, organización y resolución de problemas. *Excelentes habilidades comunicativas y trato con el cliente. *Carnet de conducir B (imprescindible) *Conocimientos básicos de ofimática (correo, calendario, informes, etc.) *Disponibilidad para desplazamientos diarios en la zona de Barcelona y alrededores. Ofrecemos incorporación inmediata, ambiente de trabajo estable y posibilidad de crecimiento dentro de la empresa Interesad@s adjuntar su CV.
Importante escuela de negocios ubicada en Hospitalet de Llobregat, precisa incorporar un/a Coordinador/a Académico/a para cubrir una posición temporal de tres meses aproximadamente. Sus principales funciones serán: - Seguimiento de los parámetros de rendimiento académico y conexión de los alumnos. • Fidelización de alumnos por medio de la atención personalizada en base a los criterios de atención al alumno definidos. • Coordinación de la actividad de los profesores y directores de los programas asignados en base a la planificación establecida. • Evaluación de la actividad del profesor y análisis de encuestas de satisfacción de los alumnos para garantizar los estándares de calidad establecidos en los programas asignados. • Gestión del Campus Virtual. • Formación de Campus virtual a profesores. • Apoyo en los eventos académicos. • Gestión de prácticas extracurriculares. Se requiere: Titulación Superior, preferiblemente en el ámbito de la educación y/o Atención al Cliente. • Paquete office nivel intermedio. • Capacidad de organización, planificación y gestión. • Experiencia en atención al cliente/alumnado. • Ingles B2 (valorable). • Habilidades en la detección del talento de nuestros estudiantes Se ofrece: De lunes a Jueves de 11:30 – 20:45 (8h y 30min de jornada efectiva + 45 minutos de descanso) y Viernes 6 horas de 09-15h. Contrato ETT 3 meses + posibilidad continuidad Salario 20.000 euros anuales