Coordinador NIGHT EXPERIENCE, Serveis Educatius La Pedrera

Empresa inmobiliaria del centro de Barcelona precisa coordinador/a para incorporar a su agencia. Trabajo presencial. Se ofrece: -Jornada 40 horas semanales de Lunes a Viernes. -Contrato indefinido. -Sueldo fijo mas posibilidad de incentivos Funciones a realizar: -Coordinar las funciones de la agencia. -Atender y realizar llamadas -Atender visitas presenciales en la oficina -Apoyo al departamento comercial. -Mantener al día los datos del programa de gestión. -Tareas administrativas Requisitos: -Experiencia en el sector inmobiliario mínimo 1 año - Experiencia en atención al cliente y recepción de consultas - Uso habitual de ordenador y herramientas ofimáticas, CRM, etc - Responsable, ágil y resolutiva - Buenas dotes comunicativas y organizativas - Persona amable y orientada a cliente - Flexibilidad y proactividad - Idiomas: Catalán, Español e Inglés

About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Assistant Guest Experience Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for overseeing the operations of the Guest Experience department, ensuring that our guests receive the highest level of service while maintaining the SLS brand standards. Overlook the daily operations of the Guest Experience department. Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests. Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. Qualifications What we are looking for... Degree with emphasis in Hospitality management. +1 year experience in a Supervisory position within hotels in a similar role. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Guest Relations The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

About the job Lead change with a guest-centric mindset, ensuring guest satisfaction and managing their questions, needs, and issues. This role provides guidance and leadership to all high-guest-contact associates, working alongside the Quality Manager and HODs to enhance the guest experience. Core Tasks: · Serves as a leader in displaying outstanding hospitality skills. · Ensures employees understand customer service expectations and parameters. · Strives to improve service performance and empowers employees to provide excellent customer service. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. · Participates in the development and implementation of corrective action plans to improve guest satisfaction. · Handles day-to-day complaints/problems, ensuring that guests are listened to and their concerns are attended to. · Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. · Records guest issues in the guest response tracking system - GXP. · Supports the day-to-day operation, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Ensures compliance with all policies, standards and procedures. · Understands and manages quality tools: GuestVoice, QPower and QA Website. · Supports Quality Manager on responding and handling guest feedback, problems, complaints in GuestVoice, Tripadvisor and MVR. · Supports Quality Manager running weekle GSS Meetings and monthly Quality Meetings. · Showcases and promotes our Whatever/Whenever service promise. · Holds team accountable, provides on time, constructive feedback and creates action plans to correct service gaps and follows up with managers periodically. · Participates in, promotes use of Self Audit tool throughout hotel ensuring managers reach their targets, uses data to draw actionable feedback, and plans. · Responsible for full knowledge of BSA Standards, their implementation and results. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Customer Service Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

About the job Company Description We’re looking for a Night Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Front Office Manager, you will be responsible for leading the night shift and make sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Lead the night shift and oversee the night team tasks. You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries. Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully. Previous experience as Night Manager within a 4* or 5* hotel property. Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Cerquem coordinador/a per realizar tasques de : - Implantació de la metodología creada per la direcció esportiva. - Coordinació dels equips - Selecció i seguiment d’entrenadors. - Control del material necessari per dur a terme l’activitat esportiva. - Relació amb el CEEB. - Gestió dels esdeveniments interns del club. - Atenció al públic (famílies). - Suport en la creació del plà estratègic anual - Seguiment del pla anual i propostes de millora - Suport i seguiment d’altes i baixes, aixi com de les inscripcions  Necessitem que la persona tingui: - Coneixements sobre futbol en general i en particular sobre futbol sala. - Domini de la gestió de persones. - Experiència en la direcció d’equips esportius. - Compromís amb l’organització. - Habilitats de negociació i visió estratègica - Català i castellà Es valorarà: - Experiència coordinador/a en altres clubs. - Titulació de CAFE/ADE o similar. - Coneixements d’anglès (B2-C1). - Carnet de conduir.  Nosaltres oferim formar part d'uns empresa en creixement amb un prohecte jove i ambiciós. L'oferta son 15 h setmanals, amb possibilitat d'ampliació de jornada en un futur. Imprescindible enviar CV.

¿Tienes experiencia en el sector inmobiliario y te apasiona la organización? ¡Únete a nuestro equipo en CENTURY 21! Idiomas: catalán y castellano (imprescindibles) Funciones principales: Atención telefónica y presencial a clientes Gestión de agenda del equipo comercial Organización de documentación y contratos Soporte administrativo general Requisitos: Experiencia previa en el sector inmobiliario (imprescindible) Persona organizada, resolutiva y con buena actitud Buen manejo de herramientas informáticas Ofrecemos: Incorporación a una marca líder del sector Ambiente profesional y dinámico Puesto estable en oficina de Nou Barris 🟢 Incorporación inmediata ¡Si encajas con el perfil, queremos conocerte!

En Eurofirms estamos seleccionando a un/a coordinador /a de equipo comercial para reconocida empresa de contact center ubicada en la zona franca de Barcelona. Las tareas que tendrá que realizar son las siguientes: -Seguimiento de llamadas del equipo de teleoperadores/as de venta. -Gestión de KPIs -Coordinación de equipos de venta y captación. -Gestión y asesoramiento de equipos -Formación de inicio y seguimiento de los equipos Requisitos: -Experiencia gestionando equipos de venta. Si te interesa la vacante y tienes experiencia gestionando equipos comerciales no dudes en inscribirte y nos pondremos en contacto contigo.

¡Únete a nuestro equipo! Estamos en la búsqueda de una Coordinadora/o para nuestra agencia inmobiliaria Flamat,en Sant Andreu, quien será responsable de supervisar y gestionar los procesos administrativos, operativos y de comunicación, asegurando el correcto funcionamiento de la oficina y un servicio al cliente de excelencia. Responsabilidades: ·Supervisar la agenda y los horarios del equipo, organizando reuniones y visitas a propiedades. ·Proporcionar apoyo administrativo en la elaboración de contratos, informes y documentos relacionados con las transacciones inmobiliarias. ·Mantener una comunicación fluida con los clientes, proveedores y otros colaboradores de la agencia. ·Asegurar que los procedimientos de la empresa se cumplan de manera eficiente y en tiempo. Ofrecemos: ·Un entorno dinámico y en constante crecimiento. ·Oportunidades de desarrollo profesional y formación continua. ·Excelente ambiente laboral. Requisitos: ·Habilidades organizativas, capacidad para manejar múltiples tareas y trabajar bajo presión. ·Buenas habilidades de comunicación. ·Dominio de herramientas ofimáticas (Microsoft Office, CRM, etc.). ·Proactividad, actitud positiva y ganas de crecer dentro de la empresa.