Encargado/a - JACKS AMERICAN RESTAURANT SL

Hospitality Operations & Guest Experience. Mission Deliver flawless stays in luxury villas. Be the point of contact from booking to checkout and make issues disappear. Help grow Grahana’s brand awareness and unique value. Responsibilities • Day-to-day operations of luxury villas and guest services., • Guest communications (pre-stay, in-stay, post-stay) across all channels., • Coordinate check-ins/outs, transfers, and special requests., • Inspections, service quality control, and pre-arrival QC. Uphold Grahana standards, • Coordinate with housekeeping, maintenance, and suppliers; track tasks in the PMS., • Set up amenities to brand standard; replenishment and inventory control., • Log incidents, resolve tier-1 issues, and escalate effectively., • Administrative and operational tasks (documentation, service sheets, bookings)., • Keep property guides, operational info, and SOPs up to date., • Capture preferences; trigger upsells (private chef, wellness, local experiences), • Close the loop post-stay: review requests and feedback actions., • Represent the Grahana brand in every interaction (voice, aesthetics)., • Support local campaigns (vendor collabs, experiences, boutique micro-events in-villa)., • Feed Marketing with guest insights (FAQs, content ideas, upsell angles). Tooling (you’ll use) • PMS: Guesty (reservations, tasks, assignments)., • CRM: Zoho One, • Ops: Monday.com, WhatsApp Business, Google Workspace. Requirements (Must-haves) • 2–3 years in hospitality, property management, or customer service., • Fluent English and Spanish (spoken and written)., • Driver’s license and own vehicle., • Strong command of basic tools (email, spreadsheets, booking systems/PMS, CRM, phone/WhatsApp)., • Positive attitude, proactive mindset, and strong attention to detail., • Full-time on-site in Marbella/Málaga; shift availability (evenings/weekends). Plus (Nice-to-haves) • Luxury/VIP or concierge experience., • Local network of vendors/experiences., • Light experience in social media, influencers, or boutique events. What we offer • Dynamic, supportive work environment., • Growth within a high-end hospitality team., • Work surrounded by beautiful properties and international clients. Comp & Details • Competitive Salary + performance bonus., • Location: Marbella/Málaga (hybrid: on-site/remote)., • Start: Immediately.

Job Offer – Retail Client Advisor – High-End Interiors Company: Sandon (Antima Group) Location: Marbella, Spain Languages: Excellent verbal and written communication skills in Spanish and English, other languages is a plus About Antima: Antima Group is a collection of companies specializing in residential real estate development, commercial real estate, interior design, hospitality, and retail. Family-run and driven by passion, Antima’s legacy dates back to 1929 and is now proudly led by the fourth generation. The parent company of the group is located in Norway. Antima Homes has developed some of the most prestigious luxury properties in Marbella, Spain, with a track record of renovating and selling over 50 high-end homes in just eight years, consistently setting record-breaking prices and timelines. Sandon, a high-end furniture and interior design brand, Forum, a thriving commercial shopping destination, located on Marbella's Golden Mile. We believe in creating a community where passion meets excellence, fostering a culture of care, collaboration, and creativity across all our business lines: Antima Homes, Sandon, Antima Entertainment, Antima Charity Group, and more. Responsibilities: • Live our vision, values and beliefs every day, • Represent the company brand through polished communication, personal appearance and professionalism, • Stay informed and familiar with all products and services offered, • Uphold brand integrity through visual merchandising guidelines, • Greet and welcome all clients ensuring they are properly advised on the collections, • Guide and attend clients with a high customer service standard, • Fulfil store objectives by processing sales in a confident and professional manner, whilst building strong relationships with clients, • Gather and collate clients' CRM details in order to build the client book, follow-up with clients and maintain relationships., • Maintain store standards with stock and adhere to Sandon's visual merchandising guidelines, • Follow procedures and respect standards and code of ethics, including grooming and behavior, • POS (Point of sales) transactions Requirements: • Experience in a high-end interior design showroom is a plus, • Strategic, highly organized and results-oriented, • Commitment to quality with exceptional attention to detail, • Proven ability to exceed sales goals, • Exceptional attention to detail, • Strong organizational and time management skills, • Proficient with current technology software, iPads, Mac, PC, • Excellent verbal and written communication skills Spanish English, other languages is a plus Send your application to

Our client, a leading company in the online gambling industry, are seeking a Data Product Manager, who will ensure their data team delivers high-quality, reliable, and business-relevant data products that empower decision-making across the company. What You’ll do: Stakeholder Collaboration: • Partner with business stakeholders across finance, compliance, CRM, product and operations to gather requirements, prioritize needs, and ensure our data products solve the most important problems., • Prioritize the data product backlog, ensuring alignment with business priorities and strategic goals., • Define and document the standards for each data product we offer internally or to third-parties. This can include, • level of data documentation required, • latency required, • ownership and access management, • suitable development workflows (CI/CD), • data quality processes (monitoring, alerting & incident management), • usage targets, • Contribute directly to core data products when needed What You’ll bring: • 5+ years of experience in data product management, data engineering, or analytics engineering., • Experience in the iGaming industry, • Good understanding of modern data architectures — including data warehousing, ETL/ELT pipelines, and cloud-native platforms (AWS preferred)., • Hands-on experience with real-time analytics tooling such as Kafka, Spark Streaming, Flink, or Druid preferred., • Proven track record of delivering and scaling complex data products that drive measurable business value.., • Knowledge of data governance practices and how to embed them into product delivery., • Strong communication and stakeholder management skills, with the ability to translate business needs into technical solutions., • Professional-level English proficiency in both written and verbal communication

About Amea At Amea, our mission is to market and develop the best real estate in Marbella. We’re building the most transformative real estate firm in Marbella catering for the pinnacle segment of the market. We firmly believe that the current model of how the industry operates is outdated and we dream of creating a next-generation real estate brand. We're a team of entrepreneurs and industry professionals building together with agents, developers and marketers. This is the next era of Real Estate. At Amea, you should aspire to be • the dumbest person in the room, • comfortable being uncomfortable, • utterly insane at what you do What does the role look like? At Amea, you will be responsible for ensuring the smooth operation of the office and supporting the coordination of listings, marketing activities and day-to-day agent operations. You will work from a set structure and gradually be given more tools and responsibilities as we grow. In this role, you will work closely with our CEO, agents and marketing team. You are expected to be able to handle and oversee a variety of tasks, including: • Office Management, • Real Estate Coordination & Listing Management, • Marketing Support Nice to haves • Experience working in real estate, hospitality, or a high-paced office environment, • Experience working with a luxury or HNWI brand or service, • Experience working with scheduling, CRM or task management tools, • Experience working with Resales, Inmobalia or similar software, • Experience with administrative support in a professional services environment, • Experience working with content coordination or social media, • Experience working with marketing teams, • Experience working with events or open houses, • Experience working with Notion, Asana or similar software Who you are • You have a passion for our mission at Amea. You live and breathe real estate, design and luxury and will work relentlessly to build the best brand there is., • 2+ years of experience in the luxury- or HNWI sector, operating notably in real estate, fashion or hospitality., • You are scrappy and do whatever it takes to get the job done., • You want to grind and get your hands dirty., • You are a highly resourceful and an executor who can produce results in a highly ambiguous environment. This job is not for • Someone looking for a passive or repetitive office job, • Someone who struggles with multi-tasking or a fast-paced environment, • Someone who is not fully committed to building something exceptional over time, • Someone who is not based in Marbella Compensation, Benefits & Perks • Competitive salary based on experience, • Unlimited PTO, • A brand new office near Puerto Banús with state-of-the-art equipment, • Access to company vehicle

¡Buscamos Maître corporativo para unirse al Grupo Trocadero! ¿Crees en la excelencia en el servicio como la máxima expresión de la hospitalidad? ¿Tienes una pasión innata por liderar, formar y elevar equipos de sala a un nivel de clase mundial? Grupo Trocadero, grupo líder en restauración de alta gama en entornos de playa y ubicaciones urbanas exclusivas, busca un/a Maître Corporativo de Grupo. Este puesto es el equivalente en sala a nuestro Chef Ejecutivo: la figura estratégica que unificará la visión de servicio y los estándares de calidad en todos nuestros restaurantes. Si eres un/a profesional con una trayectoria impecable en la gestión de sala, capaz de inspirar a otros y obsesionado/a con cada detalle de la experiencia del cliente, esta es tu oportunidad de unirte a una de las marcas más prestigiosas del sector. Responsabilidades Clave • Definición de Estándares y Protocolos de Servicio:, • Diseñar, documentar e implementar el Manual de Operaciones de Servicio (MOS) corporativo, abarcando desde la bienvenida y la toma de pedidos hasta el desbarace y la despedida., • Asegurar la estandarización de la presentación de la sala, la cristalería, la mantelería y la vajilla en todos los conceptos del grupo., • Establecer protocolos de servicio de bebidas (vino, coctelería) y de alimentos, garantizando la uniformidad y la excelencia., • Gestión de la Experiencia del Cliente (CX):, • Analizar métricas de satisfacción del cliente (encuestas, reseñas, net promoter score - NPS) e implementar estrategias de mejora continua., • Desarrollar programas de fidelización y gestión de quejas para garantizar la máxima satisfacción y retención., • Asegurar que la cultura de servicio sea proactiva, atenta y personalizada., • Liderazgo y Desarrollo de Equipos de Sala (FOH):, • Supervisar y capacitar a los Maîtres y Jefes de Sala de cada restaurante., • Diseñar e impartir programas de formación corporativos en servicio, protocolo, venta sugestiva, conocimiento de producto y gestión de crisis., • Participar activamente en la contratación de personal clave de sala., • Fomentar una cultura de alto desempeño, trabajo en equipo y pasión por el servicio., • Optimización Operacional y Rentabilidad:, • Colaborar con el Chef Ejecutivo Corporativo para asegurar una sincronía perfecta entre la Cocina (BOH) y la Sala (FOH)., • Evaluar y optimizar los flujos de trabajo en sala para mejorar la eficiencia y la rotación de mesas., • Supervisar la gestión de inventario de bebidas, mise en place de sala y equipos., • Trabajar con Recursos Humanos y el departamento de dirección para analizar los costes de personal de sala y los indicadores clave de rendimiento (KPIs) relacionados con el servicio. Requisitos del Candidato/a • Experiencia demostrable de al menos 5 años en un rol de alta dirección de servicio (Maître, Gerente de Restaurante o Director de A&B) en grupos de restauración de alta gama., • Conocimiento profundo de protocolos de servicio de lujo., • Capacidad demostrada para liderar, motivar y desarrollar equipos grandes en múltiples ubicaciones., • Orientación al detalle, proactividad y una pasión innegociable por el servicio al cliente., • Excelente capacidad de comunicación y relaciones interpersonales., • Fluidez en español e inglés. ¿Qué te ofrecemos? • Formar parte de un equipo profesional en una de las marcas gastronómicas más reconocidas de la Costa del Sol., • Estabilidad, proyección y un equipo profesional comprometido., • Un ambiente de trabajo excepcional en un entorno privilegiado frente al mar., • Oportunidades de desarrollo y crecimiento dentro del Grupo Trocadero., • Incorporación inmediata, • Remuneración competitiva Si te identificas con este perfil y sueñas con ser el máximo embajador de nuestra experiencia de servicio, envíanos tu CV a con el asunto: Maître Corporativo de Grupo Trocadero. ¡Únete a la Experiencia Trocadero!

De qué trata el trabajo? Como Auditor Nocturno, no sólo serás la persona en la que confíen para gestionar las transacciones, ofrecer información local y anticiparse a todos los detalles de una experiencia sin fricciones.También crearás el ambiente cálido que hace que nuestros huéspedes se s