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  • Front Desk Agent Kimpton Los Monteros
    Front Desk Agent Kimpton Los Monteros
    hace 2 días
    Jornada completa
    Marbella

    KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations ● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendation What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in spanish and english - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family The company Founded by entreprenuer Ignacio Coca, the Hotel Los Monteros was inaugurated in 1962 with 35 rooms. However, the high demand meant that it was enlarged on three occasions until it became a Grand Luxury hotel with 68 rooms, 20 luxury villas and more than 440 members of staff. Celebrities of all kinds have been guests at the hotel, such as Queen Ingrid of Denmark, Michael Jackson, Julio Iglesias, Camilo José Cela, Baroness Von Thyssen, Lola Flores, Sean Connery, Antonio Banderas, Melanie Griffith or Carlos Herrera. The hotel complex was a valuable asset to Spain’s tourism, and it was made up by: Hotel Los Monteros, Río Real golf course, tennis club, La Cabane beach club and the horse-riding club. It had the first golf course in town, the current Río Real golf course; today it offers green fees in more than 20 golf courses of the area.

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  • Hostess - Boho Club Restaurant (PART-TIME)
    Hostess - Boho Club Restaurant (PART-TIME)
    hace 12 días
    Jornada completa
    Marbella

    We are hiring! Host / Hostess Job Title: Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Job Requirements: • Education in: Hospitality/ Turism, • Experience: Minimum 1 year, • Languages: English: Professional Level / Spanish: Professional Level, • Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Bring an excellent experience to guests To participate in the development of the department and restaurant with the Management Team Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly Ensure that guests feel welcomed, cared for, and valued Key tasks as follows: Guest/Operation Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Receive and say good bye to clients (always smiling) Greeting customers and escorting them to tables Manage restaurant reservations through the software (Seven Rooms) Management and office programs. Reports writing Organization and monitoring seating Excellent customer service (phone / personality / email) Take care of the information about customer allergies and communicate it to the rest of the team Supervise the correct visual of the furniture and decoration Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial To provide information as requested by the Finance Department regarding all activities related to the restaurant department Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations Support staff checking if the table has already paid the bill before leaving the restaurant People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Training and professional development plan, • High emotional salary. Good working environment, • Part Time. Between 16 and 20 hours week (without split shift)., • Benefits from relationships with third parties

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  • Barista
    Barista
    hace 28 días
    €1500–€1700 mensual
    Jornada completa
    Marbella

    We are a growing specialty coffee Roastery, showroom and coffee shop located in the heart of Marbella’s Golden Mile. Our mission is to deliver exceptional coffee in a welcoming, fun and stylish environment.. We are looking for a passionate Barista to join our team and grow with us. The Role As a Barista, you will be the face of our unique coffeeshop, creating outstanding coffees and ensuring every customer enjoys a warm, memorable experience. You will be the first point of contact for customers, responsible of delivering the same quality on each cup, upholding our high standards of cleanliness and hygiene, following strict protocols, and delivering service with energy and enthusiasm. Responsibilities -⁠ ⁠Prepare and serve high-quality coffee and beverages with consistency and care. -⁠ ⁠Engage with customers in a friendly, professional manner, ensuring they start their day on a positive note. -⁠ ⁠Maintain a clean and organized workspace, strictly following cleaning and disinfection protocols at all times, and complying with the company’s equipment care guidelines. -⁠ ⁠Handle food and beverages safely, in line with health and safety regulations. -⁠ ⁠Promote sales of displayed products, including fresh bakery items. -⁠ ⁠Monitor stock levels and promptly inform the manager when supplies are running low. -⁠ ⁠Regularly check product displays, shelves, and counters to ensure they remain attractive and inviting. -⁠ ⁠Contribute to a positive team culture and uphold our commitment to excellence. The ideal candidate -⁠ ⁠Previous experience as a Barista -⁠ ⁠Strong passion for coffee and a genuine interest in building a career in the specialty coffee industry -⁠ ⁠Outgoing personality with excellent communication and customer service skills -⁠ ⁠Attention to detail, discipline, and personal cleanliness -⁠ ⁠Valid Food Handling Certificate -⁠ ⁠Ability to work well under pressure and as part of a team -⁠ ⁠Fluency in English a must and an additional language helpful. -⁠ ⁠Respectful of rules and protocols, with strong punctuality. What we offer -⁠ ⁠The opportunity to grow with an expanding Brand in multiple locations both nationally and internationally. -⁠ ⁠Ongoing training and development in the world of specialty coffee -⁠ ⁠A vibrant and supportive work environment -⁠ ⁠Comfortable uniform and trainers provided -⁠ ⁠Competitive compensation -⁠ ⁠Lots of fun! If you are enthusiastic about coffee, love connecting with people, and are looking for a place to develop your career, we would love to hear from you.

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