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  • Jefe/a de Rango
    interview badgeEntrevistas hoy
    Jefe/a de Rango
    hace 6 horas
    Jornada completa
    Marbella

    Hey there! Ready to join the Cascada Marbella team as our Head Waiter? At Cascada, we're more than a restaurant; we're a hub of innovation in the culinary world, constantly seeking passionate individuals. We value challenging norms, commitment, hard work, honesty, and excellence. This is your opportunity to join a unique and growing team, contributing to our mission of reaching new heights. Excited to make a mark in the culinary landscape? So are we! Tasks • Oversee the restaurant’s dining area, ensuring all guests receive impeccable service and a memorable dining experience., • Coordinate with the kitchen staff to ensure timely preparation and delivery of food, managing any special requests or dietary restrictions with attention to detail., • Manage table allocations and reservations efficiently, optimizing seating to enhance guest satisfaction and restaurant capacity., • Develop and maintain a deep understanding of the menu offerings, including ingredients, preparation methods, and recommended pairings, to provide expert advice to guests and staff., • Handle guest inquiries and resolve any issues with diplomacy and professionalism, ensuring every guest leaves Cascada Marbella with a positive experience., • Participate in inventory management, including the oversight of dining supplies and the suggestion of orders as needed., • Collaborate with the management team to refine service procedures, menu offerings, and special promotions or events. Requirements • Proven experience as a head waiter, or similar role in a high-end restaurant or hospitality setting., • Exceptional customer service skills and the ability to create a welcoming and refined dining atmosphere., • Fluent in English and Spanish, with excellent verbal communication skills to cater to an international clientele., • Knowledgeable about food and beverage, with the ability to make recommendations and answer questions regarding the menu., • Ability to work under pressure and manage busy dining periods with efficiency and grace. Are you a passionate foodie looking to work in a dynamic culinary environment? Join us at Cascada Marbella as Head Waiter and be part of our exciting gastronomic journey!

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  • Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    hace 1 día
    Jornada completa
    Marbella

    We are hiring! Night Manager Job Title: Night Manager Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests. Job Requirements: • Education in Finance/ Hospitality/ Tourism, • Experience: Minimum 1 year, • Driver license, • Opera Cloud System, • Languages: English: Professional Level / Spanish: Professional Level, • Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform FOHM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Full time. 8 hours working (without split shift). 4 days working/ 4 days off, • Schedule from 23.00 to 7.00, • High emotional salary. Good working environment, • Benefits from relationships with third parties, • Training and professional development plan

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